integria ims presentation

“Control, manage, optimize”

WHAT IS INTEGRIA IMS AND WHAT IS IT

USED FOR?

1

“Integria IMS is a software that let you to easily organize all of your critical business processes from a single

application”

WHAT IS INTEGRIA IMS?

Integria IMS provides an integrated solution for SME’s through which you can:

WHAT IS IT FOR?

Provide a support

service or helpdesk Manage your asset

inventory

Manage customers and vendors

Manage your knowledge

Manage all your

proyects

HELPDESK AND SERVICE SUPPORT

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HELPDESK & SUPPORT > Multitenant and multiuser, with profiling. > Ticket customization. > Limitation on number of tickets per customer. > Complete configuration of SLA. > 100% Web. Apps for Android and iOS. > Self customization: API and extensions available.

> Complete customization on reports, with several metrics and graphs. > Project management and tickets can be related. > You can follow tickets by owner, status, group, type of problem, etc. > Custom defined scheduled reports in your email inbox. Open database model for custom SQL reports.

HELPDESK & SUPPORT

> Complete email operation (creation, update, attach, reply...). > Automated user creation form email ticketing system. > Complete email tracking of each support case.

HELPDESK & SUPPORT

SUPPORT TICKETS DASHBOARD

TICKET DETAILED VIEW

TICKET SEARCH

TICKET TRACKIND DETAILS

PROJECT MANAGEMENT

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PROJECT MANAGEMENT > Activity notification by email. > Cost calculation per role and reported work units. > Automated cost calculation, and progress report, per user, per project and task. > Realtime reports, customized and scheduled by email (in pdf).

PROJECT MANAGEMENT > Calendars for holiday, sick leave and telecommuting management. > Agenda and non-working days customized calendar. > Individual task management. > Mobile interface (Android, iOS).

GANTT REPORT FOR PROJECTS

TIME DISTRIBUTION IN A PROJECT

TASK MANAGEMENT / STATUS

PROJECT DETAILED VIEW

INVENTORY

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> Multiple relationship between inventory assets. > Access control per object. > Tracking changes on each object. > Contacts and companies can be associated to each inventory object. > You can see all incidents related to an specific object. > Import/export by CSV and/or Web API.

GREAT FLEXIBILITY

> Cross platform agents supported to get information directly from computers: Windows, Linux, Mac OS, Android, etc. > Agents will update the inventory information automatically for you, using a scheduler. > You can expand the information they gather by writing your own customized scripts.

AGENTS SUPPORT

> Information fields are customizable. > External SQL tables can be used to cross-load information for a field. > Visible fields are customizable. > Validated, unique fields. > Tree hierarchical view. > Custom SQL reports.

CUSTOMIZED INVENTORY

INVENTORY OBJECT DETAIL

HIERARCHY INVENTORY VIEW

INVENTORY SEARCH

CUSTOMER MANAGEMENT

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> Customizable company roles: clients, providers and partners. > Non-payment management, contract expiration and documentation. > Business opportunities integrated with companies. > Possibility of associationg companies and contacts with inventory .

INTEGRATED MANAGEMENT FOR COMPANIES

> Support for multiple currencies and tax rates. > Bills overview: pending, paid or canceled. > Customized invoices with your company logo. > PDF invoices for printing or mailing.

ADVANCED BILLING SYSTEM

> Manage delivery of newsletter by email (html). > Delivery statistics and campaign display. > ROI calculation. > Status of campaign’s business opportunities.

MARKETING AND ADVERTISING CAMPAIGNS

> Full sales pipeline management. > Creation of new opportunities by email, Web form or Web API. > Statistics and custom reports (pipeline, conversion ratio, etc). > Email activity management with customizable templates.

BUSINESS OPORTUNITIES MANAGEMENT (LEADS)

BILLING REPORT VIEW

LEADS REPORT

LEAD PIPELINE VIEW

LEADS SEARCH VIEW

KNOWLEDGE MANAGEMENT

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> Articles/solution system for self-support. > Multi-language. > Allows articles pdf exportation. > Customizable with types and categories.

KNOWLEDGE BASE

> It has a complete metasyntactic system Wiki alike. > Restricts read/write access per user per page. > Incorporates a complete Wiki syntax and searches.

ONLINE DOCUMENTATION SYSTEM (WIKI)

> System to publish ans share resources. > Managing access and permissions. > Allows public access to content from outside the application. > Categorizable, with search, filters, etc.

DOCUMENT AND FILE MANAGEMENT

That make Integria IMS an essential tool for your business

MAIN ADVANTAGES

Everything in

one tool Access

anywhere

Highly customizable

Excelent quality/ price ratio

Compatibility with all your processes

1

4 Easy integration with

other software

2 3

6 5

available for Integria IMS LICENSE & VERSIONS

OPENSOURCE ENTERPRISE

ANUAL FEE PER-USER LICENSE

8x5 ó 24x7 TECHNICAL SUPPORT ADVANCED FEATURES:

configuring user accesses, tickets, inventory, reporting,

etc.

FREE UNLICENSED

WITHOUT TECHNICAL SUPPORT LIMITED FEATURES:

configuring user accesses, tickets, inventory, reporting,

etc.

Imparted by qualified staff from Ártica ST OFFICIAL TRAINING

Official Integria IMS training Specific training to

gain full advantage of the tool.

Specialized courses

Extension development Application data model Inventory customization

c/ Alberto Aguilera 7, 3ºD (+34) 91 559 72 22

info@artica.es www.integriaims.com

For further information: