interpersonal communication ppp for final
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Final ProjectHCA/230
Ann Gove
November 15, 2012
Nikki Moore
Interpersonal Communication
Presentation
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Ihave chosen to write about the conflict of
Pat and Chris, and the conflict that is
impacting the workplace. The tension andstress that followed. And how it could be
resolved through interpersonal
communication
Case StudyOne
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Communication skills and interpersonal
relationships are elements of a successfulorganization. These elements maintain a
friendly environment for the employees.
These can create a positive atmosphere
for health professionals and staff nurses.
Case Study One
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Elements of Good Interpersonal Communication
Effective communication aids in:
Sharing and understanding facts Setting the scope and boundaries of goals
Conflict resolution
Improving relationships
Developing self-confidence
Developing a positive attitude
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WHAT WENT
WRONG? Competitive individuals
Different beliefs and ideas in the working environment
Individual opinion of each member about a particularissue
Argumentative approach of some members in protecting
their opinion
Members of the group engage in verbal attacks
The group is affected by the two opposing members
Output rate is affected
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PAT
Pat is maintaining a defensive
climate Arguments were raised in defense
from the views of co-workers
An aggressive environment was
triggered
Pat said The government should
keep its hands off my rights, and
Anyone who thinks that gun controlis a good idea is ignorant.
(Angry photos, n.d.).
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Chris became offensive on Pats argument He pointed his fin He pointed his finger
He avoided going towards the opinion of Pat He talked sternly and with conviction
Chris leaned forward while stating that Pat
doesnt know knows what hes saying
He has his own views on gun control
The team members were under a stressful
An r hotos n.d.
CHRIS
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CONFLICT TYPE
Personality
Internal pressure
Differences in values
Effect on others werent considered
Conflicting facts
Uncontrollable conflict
Incompatible egos
1
2
3
4
5
6
7
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MANAGEMENT STYLE:
The manager adjourned the
meeting to calm things down
Accomodator management style
Believe conflicts are unhelpful
Relationships within a team ishighly valued
Self-interest is often
disregardedLesser impact
The goal is to achieve peace
and order
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1. Listening is active not
passive2. Listening is learned and
not innate
3. Listening occurs faster
than speech
4. Listening requires
emotional control
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Supportive Climates
Description Problem orientation
Spontaneity
Empathy
Equality
Provisionalism
Chris and pat did not create a supportive work
climate for themselves or their co-workers
Supportive and Defensive
Climates in the Workplace
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Evaluation
Control Strategy
Neutrality
Superiority CertaintyDefensive work environments limit the experience of
satisfaction that creativity brings to life and interpersonal
relationships.
Defensive Climates
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Verbal and Non Verbal
Communication Both Pat and Chris expressedverbally their opinions andpersonal views about gun
control
Prior to the meeting, their
exists a non-verbal conflict
between Pat and Chris
Chris displayed his
aggressiveness by pointing his
finger at Pat while he asserted
his side
Pat was defensive as he
leaned back and crossed his
arms to show Chris that he is
not retracting his words ((((Listening barriers image,, n.d.)
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Know the enemies that will limit conflict resolution
Know your personal needs while considering the needsof others
Organize your thoughts before expressing them verbally
Know the right moment to speak out
Speak and listen; do not just listen and do not just speak Try to resolve the conflict
Recognize others
How To Deal With Conflict
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A working environment shall have
supportive atmosphere in order to hastenthe success rate of the business by
increasing levels of production. Teamwork
suggests a collaborative approach in
accomplishing tasks and in finding the roles
of every member as essential to his own role
CONCLUSION
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THANK YOU!
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Cheesebro, T., O'Connor, L., & Rios, F. (2010).
Communicating in the Workplace. Retrieved from The
University of Phoenix eBook Collection database.
Listening barriers images. (n.d.). Google images, (), .
Retrieved from
http://www.google.com/listening+barriers+pictures.com
Angry photos. (n.d.). 123 rf photos, (), . Retrieved from
http://www.123rf.com/photo_56533697.html
REFERENCES
http://www.google.com/listening+barriers+pictures.comhttp://www.123rf.com/photo_56533697.htmlhttp://www.123rf.com/photo_56533697.htmlhttp://www.123rf.com/photo_56533697.htmlhttp://www.google.com/listening+barriers+pictures.comhttp://www.google.com/listening+barriers+pictures.com
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