intranet toolkits bonnie burwell & stephen abram

Intranet ToolkitsBonnie Burwell & Stephen Abram

Presentation at InfoToday 2001

New York: May 2001

Barriers to Success

KM and Intranets• 53% Culture• 20% Immaturity of Technology• 15% Immaturity of Industry• 9% Cost• 3% Lack of Need

• Source: Delphi Survey of Knowledge Management

What’s an Intranet Toolkit?

“The provision of software applications to integrate internal and external content without disturbing the look & feel of a client intranet. An out of the box solution.”

What’s an Intranet Toolkit?

“A collection of tools that enables information professionals to populate their intranet with targeted research solutions.”

What’s an Intranet Toolkit?

“A way for end-users to get high-value information and functionality without having to learn about all the tools for extraction.”

Simply . . .

“Software tools designed specifically to facilitate the integration of external content on to the intranet.”

From Toolkits to Solutions

INTRANET TOOLKIT

Software applications designed to facilitate the integration of external content into an intranet

INTRANET SOLUTION

Software applications Content packaging Services e.g.

consulting & design

What We’ll Cover

Comparing Tool Types and Capabilities

Vendor Update Highlights

Making Decisions and Choices

Latest Developments and Future Directions

Tool Types & Capabilities Basic tool types

Search

Deliver

Link

The ApproachEnterprise Specific or “Out-of-the-Box”

Customization Features Content Management Features

Basic Tool Types

SEARCH DELIVERY LINK

Live” content – useris connected to theservice

Tools includeSearch templatesPreconstructedsearches

Archival content –external and/orinternal

RESULTS ofpreconstructedsearches aredelivered to theintranet

Users do no actualsearching

Links to selectedcontent:

Specific content atvendor site(from documents todatabases)

Other websites

Other parts of theintranet

Sample Search Tools

Ready Made & Custom Search Forms Search Tool

Search Module (Factiva)

Pre-constructed SearchesHot Topic Title Lists (Dialog)

DJI Direct Links & Intelligent Searches (Factiva)

Shared News Topics (LEXIS-NEXIS)

Archival Search Tools SmartLogik (Dialog)

Sample Delivery Tools

Dialog Monitor

Factiva Publisher

LEXIS-NEXIS’ Intranet Publisher

West Group’s IntraClip

The Approach

Enterprise Specific For clients with “high

end” needs Characterized by:

– consulting services

– partnerships with software developers, integrators & solutions providers

Out-of-the-Box For clients with less

complex needs More and simpler

tools to make clients more self-sufficient

Customization Features

Content selection and packaging Interface “look and feel”

colour, style & layout

Variations of specific tools Personalization is a further refinement

Content Management Features

Filter for the most relevant

Highlight the critical

Rank articles

Add commentary

Update - Dialog Highlights

SmartLogik, developed by Brightstation as part of k-working suite, can be purchased as addition to Dialog Intranet Toolkit

Searches archived data stored on server - whether from Dialog or other sources

Emphasis on consulting service

Update - Factiva Highlights

Emphasis on integration: content and/or applications

Factiva Integration includes Factiva Publisher and Factiva Search Module

Publisher is content feed & server application combining redistributable content from DJI & RBB

Update - LEXIS-NEXIS Highlights

New set of tools to be launched this week called L-N Intranet Publisher

New toolkit is hosted on L-N server - no software or hardware installation required. “Turnkey” solution

Features customization, personalization & content management

Update - West Group Highlights

Intranet Solutions brings old & new tools under one umbrella - West NetSolutions

Most of 6 components in suite can be used without intranet - e.g. company research pages

Components comprised of content packages

current awareness services

easy access to popular West content

Making Decisions & Choices

Some questions to ask:

How will the addition of external content enhance our intranet?

How much of the critical content is available and from whom?

Where are we at in the development of our intranet?

What are the associated costs?

More Questions to Ask

What are the product technical requirements?

How much in-house content management and technical support is available?

Will out-of-the-box work or do we need a customized product? (See above question)

What are the levels of our clients’ information literacy and expectations?

Latest Developments & Future Directions

Products becoming increasingly sophisticated Development rather than adaptation Emphasis on seamless delivery Personalization More integration of internal and external content Tracking capabilities expanded Classification & taxonomy development

How do I find out more?

• Intranet Professional: Managing Knowledge Ecosystems

• Future issues will cover each toolkits in depth as a feature article

• Case studies from “real” life - know someone?• Links, pointers and tips

• See the Information Today booth for subscription information (a bargain at $79.95 US/year)

Thanks

• Stephen Abram– sabram@mmltd.com

• Jane Dysart– Co-Editor - Intranet Professional– jane@dysartjones.com

• Rebecca Jones– Co-editor - Intranet Professional– Rebecca@dysartjones.com

Contact

Bonnie Burwell

Burwell Information Services

bonnie.burwell@home.com

905.842.4074