intro press/website product roadmap order process pricing + promo demo accounts partner offer...
Post on 24-Dec-2015
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Business Productivity Online Suite
Carmen Du BoisBPOS Lead
Xavier LamoteBusiness & Marketing Director
Ilse WathionPartner Marketing Manager
AgendaIntroPress/websiteProduct roadmapOrder processPricing + promoDemo accountsPartner offerPartner payment processPartner/customer supportSLA detailsCall-to-actionsQ&A
Power of Choice for the customer
Partner OpportunityNew business, more customers, faster
Increase Velocity
GrowRevenue
Expand Reach
New Customers: 70% of sales expected to be to new customersNew Segments: Expand to SMB, retail, manufacturing or public sectorNew Scenarios: Deskless users, branch office, mobility
Increase capacity: Increase sales and deployment capacity
Scale to multiple customers remotely. 40% savingsIncrease margins by increasing managed services attach rates
Advisor Fees: Sell and get Partner FeesNew Services: SharePoint consulting, online migration & integration
Annuity Revenues: 50% revenues to be recurring
Migration
Integration & Configuration
Online SolutionDesign
Workflow& Business Process
Consulting
SharePoint Customization
Security &ComplianceConsulting
Helpdesk & End User
Support
Desktop Management
Customer Care
LOB Applications
CustomApplications
Intranets & DocManagement
Partner Opportunities for Revenue
Default Mailbox Size 1GB 1GB Larger Size Mailbox Available Max 4GB Max 5GB Shared Contacts, Tasks Message Attachment up to 20MB 14 Days Deleted Item Retention Conference Room 99.9% Uptime SLA Reactive Proactive IT Pro Support Call/Portal Call/Email Geo Redundancy Data Protection Public Folder
Exchange Online Features Current Feature Future Release
Gen
era
l
Anti Virus/Anti SPAM via EHF Rights Management Service 2 Mail Encryption (Optional) E-Discovery Archive (Optional) EHA Fortiva Personal Archive (Optional) EHA FortivaMessaging Records Management S
ecu
rity
&
Com
plian
ce
Outlook Web Access Outlook Anywhere via HTTPS Outlook 2007 Support Outlook 2003 Support Entourage Support 3 Firefox /Safari Web Browser 4 OWA Light OWA Light Windows Mobile Devices Ver. 6 Ver. 5+ iPhone, Nokia E Series/N Series BlackBerry Devices5 BIS Only
Outbound Fax Voicemail Integration Outlook Voice Access U
M
&
Fax
Exchange 2000, 2003, 2007 Custom Exchange 5.5 2 Stage Custom Notes/Domino 2 Stage Custom GroupWise 2 Stage Custom POP3/IMAP Custom
Mig
rati
on
AD Credential Synchronization AD/GAL Synchronization On-Premise Exchange Free/Busy On-Premise Notes Free/Busy C
oexis
ten
ce
MAPI Exchange WebDAV SMTP Relay Exchange Web Services POP3/IMAP4 E
xte
nsi
bilit
y
Clien
t &
M
ob
ilit
y
Customer Portal Administration Center Company Portal Sign On Client O
nlin
e
Port
al
1 Deskless available in both standard and dedicated versions2 Can integrate with on site deployment of Rights Management Service
3 Free/Busy and GAL is not supported on Entourage4 Only OWA Light is supported on Firefox and Safari browser5 Standard only provide BIS support; Dedicated provide basic Blackberry support (mail, calendar, contacts, GAL)
Features Standard Dedicated Features Standard Dedicated
Collaboration Site Templates 2 Meeting Site Templates 3 Surveys People and Group Sync with Outlook Email Alerts & Notifications Issue Tracking Document Collaboration Presence Social Networking Web Mail Enabled List
SharePoint Online Features Current Feature Future Release
Collab
ora
tion
Document Info Panel/Action Bar Content Authoring Master Pages, Layouts, Controls Retention and Audit Policies 4 Three State Workflow State Variations High Fidelity Web Site/Branding Slide Library WYSIWYG Content Editor Content Staging, Publishing, Dploy IRM Integration Std Business Doc Workflows Std Enterprise Site Templates Std Publishing Site Templates Records Repository and Legal Hold Email Content as Records VSTF Integration
Con
ten
t M
an
ag
em
en
t
Client Integration SharePoint Designer RSS Content Syndication Audience Targeting Site Manager Site Documentation Aggregation Portal Site Templates User Profile Import Privacy and Security Audience Targeting My Sites; Site Directory Colleagues and Memberships Document Roll-up Web Part Mobile Device Support Backup and Restore SP Designer Aggregate Web Parts
Port
al
2 Standard does not include My Site Host, News Home Template, Internet Presence Web Site
3 Standard does not include Blank Meeting, Decision Meeting, Social Meeting, Multipage Meeting Workspace4 Standard does not include logging of all actions on sites, content, and workflows, audit log reporting
Features Standard Dedicated Features Standard Dedicated
Search (UI, relevance, security) Cross Site Collection Search Enterprise Content Sources People Search Search Federation Business Data Search
Searc
h
Form Libraries Custom Non-Code Workflows MOSS Out of Box Workflows Browser Based Forms Custom Code Workflows
Form
s
BI Dashboard KPI and Filtering Web Parts Report Center Templates Excel Services Data Connection Libraries Business Data Catalog Business Data Web Parts Performance Point Integration
Bu
sin
ess
Inte
llig
en
ce
99.9% Uptime SLA 24x7 Web/Phone IT Pro Support Geo Redundancy Data Protection Multiple Site Collections Support Vanity Domains 250MB/User Storage Authenticated Access 30 Days Backup & Restore WAN Acceleration Pre-Production Environment Partner Access Anonymous Access
Serv
ice S
pecifi
c
Features Standard Dedicated
Customer Portal Administration Center Company Portal Sign On Client O
nlin
e
Port
al
OC Online Details
IM and Presence via OC Client IM and Presence via OC Web client IM and Presence via mobile client Group IM Address Book Search Distribution List Expansion Office Presence Integration Exchange Calendar Integration1 Sharepoint Presence Integration Federation PIC
IM a
nd
Pre
sen
ce
OC Server 2007 R2 Features Standard Dedicated
Group Chat 1:1 Audio and Video – Internal2 1:1 Audio and Video – External File Transfer – Internal2 File Transfer – External Web Conferencing Audio and Video Conferencing Unified Messaging with Exchange Enterprise Voice (some limitations)
Ad
van
ced
C
ollab
ora
tion
IM Filtering Encryption Content Archiving Antivirus S
ecu
rity
&
Com
pli
an
ce
OC Server 2007 R2 Features Standard Dedicated
Current Feature Future Releases
1 Manual workaround needed2 Internal is limited to two PC’s on the same corporate network (e..g., no firewalls or other devices between the parties)
Microsoft Online Release Cycle
-Quarterly release windows per year -Extent of changes varies per service and per release window
-Services may ship on different dates within the window
Q1 2009 Q2 2009 Q3 2009 Q4 2009 Q1 2010
Customer website
Additional visibility for the 20 pilot partnersClickable logo
We push the customer to select a partner!Will be online 29th of April
Trial Follow Up for pilot partners
We will contact the customer who are currently running a trialIn case they do not yet work with a partner, we will propose them to do so and ask if a partner can contact themWe will then provide you with those customer leads if the customer has selected you as a partner
Product Roadmap
Exchange – additional functionalitiesSharePoint – additional functionalitiesOffice OnlineCRM Online
Order process – part 1
You create a fake liveID for the customerEg. BPOS_customername_partnername
You complete all the required steps in the order processYou enter your partnerID
Order process – part 2Customers can test the solution for free for 30 daysAlso valid after the launch of the 24rd of AprilFirst invoices will be created for the period starting as of 24th of MayPayment methods:
Customers who order for an amount less then 500 dollars (monthly basis), need to pay with credit card (monthly fee taken from their CC)Customers who order more than 500 dollars (monthly basis), can request an invoice (payment terms of 30 days)
Customers order Business Productivity Online Suite at Microsoft Online Customer Portal (https://mocp.microsoftonline.com). Partners can assist their customers in ordering and administering Business Productivity Online Suite for their organizations.
Access & login to the Microsoft Online Customer
Portal
Create your customer profile Add subscriptions to your cart
Finalize purchases in shopping cart
Select your Partner of RecordAgree to the discount terms and continue to check out
Select payment methodAccept the Microsoft Online Services
Agreement terms & conditions Review and confirm your order
Microsoft® Business Productivity Online Suite Ordering Guide
Step 1: Access & login to the Microsft Online Customer Portal
Microsoft® Business Productivity Online Suite Ordering Guide
Step 2: Create your customer profile
Microsoft® Business Productivity Online Suite Ordering Guide
Step 3: Add subscriptions to your cart
Microsoft® Business Productivity Online Suite Ordering Guide
Step 4: Finalize your purchase in shopping cart
Microsoft® Business Productivity Online Suite Ordering Guide
Step 5: Add your partner
Microsoft® Business Productivity Online Suite Ordering Guide
Step 6: Accept discount terms and continue to check out
Microsoft® Business Productivity Online Suite Ordering Guide
Step 7: Select payment method
Microsoft® Business Productivity Online Suite Ordering Guide
Step 8: Accept the Microsoft Online Service Terms & Conditions
Microsoft® Business Productivity Online Suite Ordering Guide
Step 9:
Microsoft® Business Productivity Online Suite Ordering Guide
Purchase/Trial Customer Email NotificationTrial/Buy
Selected as PORRemoved as PORActivation ConfirmationTrial Expiration WarningTrial ExpiredCancellation Notice – within 30 days
ActivationActivation FailureActivation ReminderActivation ConfirmationDe-Activation NotificationSubscription Expiration
*All Email notification will be send to Partner’s Global Admin listed on MSPP
Pricing: monthly subscription fee
Deskless Worker Suite
Exchange Online Deskless Worker
SharePoint Online Deskless Worker
SharePoint Online
Exchange Online
Office Live Meeting
Office Communications Online
8.52 €
6.18 €
3.83 €
2.13 €
12.78 €Business Productivity Online Suite
1.70 €
1.70 €
2.56 €
Microsoft Office Excel Worksheet
Additional capacity (1GB) for exchange + sharepoint 2.13 €
Promo @ launch
10% discountOn total value of the contractFor the first yearFor contracts signed before end of June
BPOS partner demo accounts: 20 licenses for free
Demo Account Registration ProcessNew Demo Account
1. Sign Partner Agreement and complete the assessment by visiting the Microsoft Online Services Partner Resource Center at www.quickstartonlineservices.com/discover
2. Go to https://mocp.microsoftonline.com and complete registration for a trial account
3. Activate your account and begin customizing your domain
4. Contact Microsoft Online Services Support through MOCP https://mocp.microsoftonline.com/site/support.aspx to request a one-year extension of your existing account including Partner ID, Live ID, and Order Number in the email
Extending Existing Demo Account
5. Contact Microsoft Online Services Support through MOCP https://mocp.microsoftonline.com/site/support.aspx to request a one-year extension of your existing account including Partner ID, Live ID, and Order Number in the email
Active partners who meet the above eligibility criteria will be eligible to get demo accounts of Business Productivity Online Suite:
Leverage Existing Account
Use existing seat countKeep your current configurationPerpetual environment
20 seat licenses (default)Customize your environmentPerpetual environment
Providing a demo to customersTesting of features/functionality
Approved Usage
Personal accounts for home/family useMultiple accounts per employee
Not Approved
* Partners will only be given one trial per year. It is recommended that you do not use the same Windows Live ID for your demo account and accounts you purchase for risk of losing free trial
Eligibility Duration of BenefitPartners will receive benefit for the duration of the purchase agreement
Microsoft may change the benefits with 60 days notice
MSPP Partners who are also enrolled in the QuickStart program
Demo accounts currently available to US Partners only
New Demo Accounts
BPOS partner offering: licenses at 50% discount!
Benefits Ordering Process for Partners1. Ensure active MSPP membership along with enrollment in the relevant eligible programs
2. Order Business Productivity Online Suite at https://mocp.microsoftonline.com for 100, 25, or 10 seats as appropriate for your level
3. Send an email requesting a pricing credit to the Customer and Partner Care team through MOCP support at https://mocp.microsoftonline.com/site/support.aspx including Partner ID, Live ID, and Order Number in the email
4. Your credit will be reflected in your next invoice
Eligibility Duration of BenefitPartners will receive benefit for the duration of the purchase agreement
Microsoft may change the benefits with 60 days notice
MSPP Partners who areGold CertifiedCertifiedRegistered and are enrolled in QuickStart, MAPS, or Empower Program
Currently available to US Partners only
For partner use onlyFor internal company use rights
Approved Usage
For demonstration purposesNot for customer use
Not Approved
Active partners who meet the above eligibility criteria will be eligible to buy Business Productivity Online Suite at a discounted price of 6.39€/USL/month based
on their level*:Gold Certified 100 seats
Certified 25 seats
Registered** 10 seats
* The benefit can only be used in countries where service is available. The total number of USLs for a parent organization cannot exceed 500.
Partner remuneration
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Partner Benefits: One-time 12% net-add fees and monthly 6% recurring fees during
agreement Potential to generate additional revenue from consulting services
Set up/migration/integration, Customization, Helpdesk, Train the trainer
Customer
PartnerMicrosoft
OrderBilling
FeesOne-time 12% net-add fees
Monthly 6% recurring fees during agreement term
Partner remuneration: practicals
Fee of 18% is fixed for the first year for you as selected partnerPartner Of Record can be added within 90 days after the purchase dateRecurring 6% Fee
POR can be added or changed at anytime by customer after the first yearBUT if your customer is happy with you as a partner, no reason why the customer would change this!
Partner remuneration: practicals
A customer can assign a different POR per productEg POR1 for exchange online vs. POR2 for sharepoint onlineBUT if the customer is happy with the service you are providing as partner, he will not use different partners
For customers, the bill-to, ship-to, and sold-to address must be in the same country
Enterprise Agreement Model for Online
MSFT CustomerLARESA Fees (average
10%)
MSFT CustomerLARESA Fees (TBC
%)
MOSPA Fees (12%+6%)
Online Service Delivery
Online Service Delivery
Current
Future
Partner remuneration – scenario 1
Scenario 1 : Partner A supports the product and remain POR
12% Transaction Fee
6% Residual Fee(accrue monthly)
All Payment are issued quarterly
Q1 Q2 Q3 Q4
Partner remuneration – scenario 2
Scenario 2 : Customer designates POR 90+ days after purchase of product
12% Transaction Fee
6% Residual Fee(accrue monthly)
All Payment are issued quarterly
Q1 Q2 Q3 Q4
Partner Remuneration – scenario 3Scenario 3 : Customer designated partner A as POR when it
purchase 75 seats and designates Partner B when it purchased additional 25 seats of the same product
12% Transaction Fee
6% Residual Fee(accrue monthly)
All Payment are issued quarterly
Q1 Q2 Q3 Q4
Part
ner
APa
rtn
er
B
12% Transaction Fee
6% Residual Fee(accrue monthly)
Partner remuneration: practicals
Each quarter, our payment provider (Arvato) will send a fee statement to you and request to submit an invoice for the amount detailed in the fee statement You can submit the invoice by hard copy/fax/un-editable soft copyThis invoice must include your bank details in order for Arvato to make a wire transfer on your accountArvato will then transfer the fees owed to your account
Partner Payment Guidelines
Deadline for Microsoft FY Quarter Payment Eligibility FY09: 6/24/09Payments delivered within 30 days of the first day of new quarterPayments to be made in local currency to partner headquarters identified in MSPPPayment done on total activations, including extra capacity bought
SLAThe SLA´s are available online:http://download.microsoft.com/download/7/0/3/70330d5c-ffb9-4713-9246-ee26a21051c9/Online_Services_datasheet.docxMicrosoft provides a level of expertise and experience that comes from a highly successful history of hosting enterprise services such as Office Live Meeting and Exchange Hosted Services. Microsoft Online Services reliably deliver 99.9 percent scheduled uptime and carries a financially backed service level agreement. We are committed to developing and delivering innovative solutions that enable organizations to get the tools they need to be successful now and in the future.
And here: http://www.microsoft.com/onlineuserights
Some online services may include performance related SLA’s. Terms and conditions for these service SLA’s are as follows:
Exchange Online. http://go.microsoft.com/fwlink/?LinkID=127034 Office Live Meeting. http://go.microsoft.com/fwlink/?LinkID=127033 SharePoint Online. http://go.microsoft.com/fwlink/?LinkID=127035
Back ups Customer Scenario IT Gen action BPO-S Action Policy RPO* RTO** Steps
Who implem
ents steps? Escalation process from Support Comments ****For internal use only****
Exchange
Item deleted
Deleted Items folder retention: 14 days, recoverable by ITGen If fails? None
n/a n/a n/a n/a
n/a n/a If outside the 14-day period, no MS recovery
Backup from local PST. Use scanpst/ost to fix If fails? -
- - - - - -
Item corruptedBackup from local PST. Use scanpst/ost to fix If fails?
Can recover from backup. (Could be some data loss, up to 24hrs prior to point of corruption)
Up to 14 days 1 biz day 1 biz day CCS 10526/
SDE 1756
hosting SDE Need to recover mailbox
Mailbox deleted No self-recover tools If fails?Can recover using Exch tools (able to recover at point of deletion)
Up to 30 days 1 biz day 1 biz day CCS 11602/
SDE 2457
hosting SDE
Sramirez creating steps (Exchange/HMC restore permissions).
Mailbox corrupted No options If fails?Can recover from backup. (Could be some data loss, up to 24hrs prior to point of corruption)
Up to 14 days 1 biz day 1 biz day CCS 10526/
SDE 1756
hosting SDE
Disaster Recovery (server corruption) n/a n/a
Can recover from backup. (Could be some data loss, up to 24hrs prior to point of corruption)
Up to 14 days 1 biz day 1 biz day SDE 2263
hosting SDE
SharePoint
Item(s) deleted (User Accidental)
If versioning+ enabled, recover previous version.
If fails?
None. If the item(s) are >30 days (not in recycle) and not in 2nd stage recycle (out of space/permanently deleted by site collection admin) - no additional recovery option.
Not Supporte
dn/a n/a n/a n/a SDE If items are no longer in the !st or 2nd Recycle, BPO-S cannot
restore.User recover from 1st stage recycle (30 days)
Site Collection admin recover from 2nd stage recycle
Sharesite(s) deleted (user accidental)
None. Sharesite is permanently deleted.
If fails? None: Not Supported.Not
Supported
n/a n/a n/a n/a SDE BPO-S will not restore SharePoint sites accidentally deleted. However, in event of serious customer dis-sat could restore (see comment below)
Item(s) corrupted (partial server corruption) None. If fails?
Not Supported (If there is partial corruption of content or sharesites, eg 30% of content/sharesites in a content database/server BPO-S will have to make a judgment call about what to do. It will likely hinge on the impact vs. number of affected users. With a multi-tenant service, the same corruption could affect some customers and not others. If this were deemed a high-enough impact situation, then we would need to restore from backups to a "restore farm" and work through the affected content.)
case-by-case 1 biz day 6 biz days
CCS bug 14409/SDE bug 3943
hosting SDE
Currently can only restore at SQL db level not individual item or sharesite (from backup). Will need to restore to a "restore farm" (currently n/a)and extract the desired content (this is how BPOS-D/MSIT handle site restores). BPO-S SOP for this is CCS bug # 14409. It is expensive and time-consuming. NOTE: DPM SP1 will provide support for our SharePoint configuration, and will give us the ability to restore down to the individual document level. Est avail 12/1 so being added to CCS schedule for 9.1. At this point eng assumption is we will support accidental deletion/corruption/partial corruption restores - tho needs to be confirmed by testing.
Sharesites(s) corrupted (partial server corruption) See item(s) deleted above If fails?
Disaster Recovery (server corruption) n/a n/a Backup SLA is 14 days recoverability with time
to recover not to exceed 1 business dayUp to 14
days 1 biz day 6 biz day Hosting SDE
Program support
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•Phone:•Belgium: 0800/15664•Luxembourg: 0800/22097
•E-mail:•Gold Certified Partner: goldcert@msdirectservices.com•Certified Partner: certpartner@msdirectservices.com•Registered Member: regmember@msdirectservices.com
BPOS: Partner Support
Pre-Sales Support (Technical Sales Assistance – includes inquires about how to effectively sell
Business Productivity Online Suite)
Delivery Support(Technical Advisory Services- helps partner deploy Business Productivity Online Suite to
customers)
Technical Support(All Break Fix issues, Partner Care questions
and routing)
Operational Support(Includes all inquires re: order to cash, fee payments, licensing/policy questions, etc.)
Technical Sales Assistance (TSA)
Free & Unlimited for Gold Certified and Certified partners
1-800-426-9400, x82973 askpts@microsoft.com
https://partner.microsoft.com/us/40012211
Technical Advisory Services (TAS)
Gold – 40 hrs/yearCertified ISV Competency – 15 hrs/yearISV Empower – 10 hrs year
1 800-936-2200 askptc@microsoft.com
https://partner.microsoft.com/US/supportsecurity/technicalsupport/40012316
BPOS Technical Support
Available to customers and partners who are acting on behalf of their BPOS customers
1-866-MSONLINE, 1-866-441-8425, (425)-704-4614
https://admin.microsoftonline.com/login.aspx?ReturnUrl=%2fDefault.aspx
http:/www.microsoft.com/online/default.mspx
Online submissions only: https://mocp.microsoftonline.com/site/support.aspx
Call-to-actions
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•If you do not have your own test account yet, please activate one and try it out!
•If you did not yet follow the technical training, please register for the session of the 15th of May (last one this fiscal year)
•In case you need support/have concrete questions, please contact me!
Call-to-actions
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•Start up your BPOS projects at prospects!•Provide us with field info so we can help you!
•And thank you for your commitment !
Q& A
45
Questions?
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