intro to business process modelling
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8/18/2019 Intro to Business Process Modelling
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Introduction toBusiness ProcessModellingIntroduction to Information
Systems
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A Framwork for Process
Enabler A process is supported by six enablers.
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'y and w'en is businessprocess modelling(
to clarify t'e steps in)ol)ed in a particularprocess.
It is used for*
understanding t'e current processes
clarifying responsibilities
identifying process ine+ciencies designing new procedures
training
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'at is business processmodelling(
It is a tec'ni-ue t'at pro)ides apresentation of a series of process 'ow t'ey
relate w'o does w'at and in w'at order. It s'ows t'e se-uence of steps decisions
and 'ando/s carried out by t'e process0sactors between t'e initial e)ent and t'e1nal result.
2'e process work3ow model is t'e workplan for responding to a triggering e)ent.
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5olistic 6iew of Process
5ierarc'y Process
Subprocess
Activities
Tasks
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Signi1cance of Process5ierarc'y Level 1: Business Processes.
8e1ning processes at t'is le)el is important to ensuret'at t'e components lower in t'e 'ierarc'y correspondto t'e business ob9ecti)es and t'e critical successfactors :;SFs
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Process Arc'itecture
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Example of A Process
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2'e Process Modeling 2ec'ni-ues
Swimlanes 8iagrams BPM? diagrams BPM? is a rigorous and powerfulnotation t'at standardi@es t'edrawing of swimlane diagrams butincludes far more symbols :widgets<
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Swimlane 8iagrams
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5ow to produce a process map
Identify t'e boundaries. 'ere does t'e process begin(w'ere does it end(
Identify t'e participants. 'at roles are in)ol)ed in t'eprocesses(
Identify t'e steps. 'at is done 1rst( 'at is done next(By w'o(
Identify t'e decision points. 'at are t'e alternati)es('at determines w'ic' alternati)e is c'osen(
8raw an initial process 3ow. 8raw and label t'e swim
lanes :see next slide for details< using standard symbols. ;'eck for completeness. Are all participants represented(Are all processes s'own( Are t'ere any alternati)es t'at'a)e not been considered( De1ne and 1nalise.
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Swap lanes and enter decisionpoints
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Employee
Supervisor
Administration
#hen a process is performed by a different participant
switch lanes. $f the ne!t step depends on a decision show
this as in the e!ample above, labelling the alternatives and
showing the steps that follow.
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e!pense form
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authorised
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;omplete t'e processmodelling
Demo)e any unused swim lanes.
Make sure t'ere is one start point and all 3ows
'a)e an end point.
;'eck t'at all decision points 'a)e all optionslabelled and 'a)e 3ow arrows to t'e next step.
De)iew wit' participants for )eri1cation.
An example of a completed process map iss'own on t'e next slide.
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#7
Employee
Supervisor
Administration
1.1 ill out
e!pense
form
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form
1.% &eceive
e!pense
form
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authorised
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payment
1.(.1 notification
to employee
1.0.1 notification
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4usiness process 1 5 6rocess e!pense claim
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8ata Flow )s ork3ow
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?ext 2opic :eek #$
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Any Guestion(
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