introducing the community portal - carena e22
Post on 09-May-2015
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Facilitating choice and controlSupporting informed decisions
Developing the market
The Concept
Key Trends• Social care market will change radically
• Greater choice and control over service provision for service users and carers
• Key task of local authority to facilitate and develop the social care market
• Ensure that an appropriate range of services and support are available
• Multiple mechanisms used to commission and purchase care
Collaborative Approach
• Full engagement of service users and carers
• Buy-in from community groups and service providers
• Practitioner involvement• Influence and co-production
Innovation by Design
• Dynamic web designer• Easy access and user friendly• Two way communication• Practical use of social media• Social care and community
channels• Community connectors
Performance
• Over 150 providers involved• Around 400,000 hits• Support focused on demand• Providers adapting services• Collaborative approaches• Developing the care and
support market
Future Innovation
• Market positioning statement• Ratings and testimonials• Personal assistant matching• Employment opportunities• Increased use of social media• Evidence impact through film• Independent model
Impact
• Natural wealth• Enablement• Preferential activities• Practical help• Emotional support• Making a positive difference to
peoples lives
Service User Benefits• Single point of access
• Making the most of service user choice
• Supports co-production of care plans
• Information, guidance and advice
• Full overview of provision
• Clear access and pathway to support
• Multiple communication channels
Provider Benefits• Wider and free communication channel• Understand service users needs• Utilise social care market intelligence• Adapt services to changing demand• All SDS service users signposted • Broaden web presence• Promotion and marketing strategies• Coordinated marketing• Benefit from joint publicity
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