introducing totango dna-cx - the heart of zoe
Post on 15-Apr-2017
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WELCOME
DNA-CXTM The Heart of Co hosted by
Guy Nirpaz, CEO &Oren Raboy, VP Eng.
WHAT IS ?
modern, light-weight, customer successNEW
Let’s start with a demo of Zoe
People are excited about Zoe!
Zoe should be called Beth, it saves me and my team so much time!
Hi Cecilia, Zoe’s awesome! I like it (her?) and am spreading the word among our organization about it!
Hi Oren,Quick note that might be interesting to you on how Zoe is used:I heard it from a sales person, who was showing out data to a customer during an account meeting. He wanted to show how usage and adoption are increasing and did it with Zoe over Slack on his phone. Customer loved it!
12
3
Access
Participate
Impact
democratize customer data
make accessible to anyone when they need it
cross functional teams can self organize and participate in addressing
customer needs
initiatives and customer
causes are created and
customer impact is
made
Zoe responds immediately to your requests @Zoe, tell me about client-X
Here you go, Guy…
Account: Client-X
Status: PayingSubscription: $100KRenewal Date: Next quarter
Health: GoodUsage: Trending upSupport Tickets: 3
Success Manager: Jim
More Info…
Product Usage
Service Requests
Touch pointsUsers
Customer Feedback
Financial
Access to DNA-CXTM
DNA-CXTM
Dynamic No-Schema Active - Customer IndeX
Product Usage
Service Requests
Touch pointsUsers
Customer Feedback
Financial
organic customer centric data model
Models your customers and your business DNA
Loves ‘dirty’ data, start with what you’ve got and improve over time
Tracks signal change over time and triggers actions (proactive)
DNA-CXTMThe Heart of
Questions?
Learn morewww.totango.com
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