introduction - web viewtypically takes the form of automated processes between trading partners...
Post on 05-Feb-2018
214 Views
Preview:
TRANSCRIPT
Cocom Reseller Connect
Web Manager User Guide
Spain
Cocom Web Manager ES Reseller Connect User Guide v.1.7 1 / 100
Document History
Soft copies of this document are maintained under change control, but hard copies are not.
This may not be a printout of the latest version.
Revision history
Revision Date Description1.0 10th February 2006 Initial Document for Launch
1.1 20th of June 2006 Added Suspend functionality (New chapter 3.4.4), update of
query section (chapter 3.4); added new error message
(APPENDIX B)
1.2 27th of July 2006 Change version number to 1.1.
CLI history function has been added in chapter 3.6 for Query CLI
Status
1.3 15 April 2009 Maintenance & Support updated
1.4 16 January 2012 Updated to reflect introduction of new Cocom
New Consolidated CDR feature explained
1.5 16 February 2015 Updated the information related to the Internet Browser
1.6 4th February 2016 Updated to reflect Colt rebranding and browser related
information.
1.7 4th March 2017 Replaced VoIP Access with SIP Trunking, updated to reflect
browser related information in section 1.2, alternative access to
Cocom Web Manager details in section 2.2 and and change in
the notification period for planned maintenance work in section 3
Cocom Web Manager ES Reseller Connect User Guide v.1.7 2 / 100
Table of Content
1 INTRODUCTION...........................................................................................51.1 COCOM WEB MANAGER OVERVIEW.................................................................51.2 SCOPE...........................................................................................................51.3 DESCRIPTION..................................................................................................6
2 USING COCOM WEB MANAGER................................................................72.1 LOGIN TO COLT ONLINE APPLICATION.............................................................72.2 ACCESS TO COCOM WEB MANAGER...............................................................82.3 WELCOME PAGE ON COCOM WEB MANAGER..................................................92.4 MENU ITEMS.................................................................................................122.5 MANAGE CLI................................................................................................13
2.5.1 Activate CLI............................................................................................152.5.2 Deactivate CLI........................................................................................182.5.3 Modify CLI..............................................................................................202.5.4 Call Profiles CLI.....................................................................................222.5.5 Bulk Upload CLI.....................................................................................25
2.6 MANAGE CPS..............................................................................................272.6.1 Activate CPS..........................................................................................282.6.2 Deactivate CPS......................................................................................322.6.3 Bulk Upload CPS...................................................................................33
2.7 STATUS QUERY..........................................................................................362.7.1 Query CLI Status....................................................................................372.7.2 Query Transaction Status......................................................................422.7.3 CLI Reports............................................................................................472.7.4 CPS Reports..........................................................................................50
2.8 CDR DELIVERY............................................................................................552.8.1 CDR File Delivery and Naming Convention...........................................562.8.2 Select Profile for CDR Download...........................................................572.8.3 CDR Search...........................................................................................582.8.4 CDR Download:.....................................................................................592.8.5 CDR File Format:...................................................................................602.8.6 Consolidated CDR Request...................................................................612.8.7 Consolidated CDR Search.....................................................................632.8.8 Consolidated CDR Download................................................................642.8.9 Consolidated CDR File Format:.............................................................65
2.9 VIEW RESELLER DATA..................................................................................662.10 DOCUMENTS.................................................................................................68
2.10.1 User Guides...........................................................................................682.10.2 VPN Access...........................................................................................69
2.11 COCOM WEB MANAGER EXIT........................................................................70
3 MAINTENANCE AND SUPPORT...............................................................714 GLOSSARY.................................................................................................72APPENDIX A FLAT-FILE FORMAT FOR BULK UPLOADS...........................75
Cocom Web Manager ES Reseller Connect User Guide v.1.7 3 / 100
A.1 HEADER RECORD.........................................................................................75A.2 DETAIL RECORDS.........................................................................................77A.3 TRAILER RECORD.........................................................................................82
APPENDIX B COLT RESPONSE AND REASON CODES..............................85APPENDIX C B2B GATEWAY ERROR AND WARNING CODES..................89APPENDIX D ERROR CODES FROM PTT (TELEFONICA)...........................90APPENDIX E CALL DATA RECORD FORMAT..................................................94E.1 CDR FILE FORMAT.......................................................................................94E.1.1 CHARACTER CODING....................................................................................94E.1.2 FILE MARK-UP CODING.................................................................................94E.1.3 COMPRESSION/DECOMPRESSION ALGORITHMS..............................................94E.1.4 FILE NAME...................................................................................................95E.1.5 CONSOLIDATED CDR FILE NAME..................................................................96E.2 CALL DETAIL RECORD FORMAT.....................................................................96E.3 SAMPLE CALL DETAIL RECORD.....................................................................99
APPENDIX F COUNTRY CODES......................................................................100APPENDIX G ACTIVITY CODES....................................................................101
Cocom Web Manager ES Reseller Connect User Guide v.1.7 4 / 100
1 Introduction
1.1 Cocom Web Manager Overview
Colt Technology Services (Colt) has provided you with an electronic B2B interface, Cocom,
to support your product related transactions.
This includes the daily transfer of Call Detail Records (CDR) for Colt’s Reseller and Carrier
products. In addition it supports product-specific transactions, including the activation of
Calling Line Identifier (CLIs) and Carrier Preselection (CPS) requests for Reseller Connect.
Cocom Web Manager is a Graphical User Interface (GUI) and enables the Colt customers
(Resellers and Carriers) to process their product related transitions easily and on demand.
You can still use the existing interfaces choosing their preferred protocol to transport the
XML (eXtensible Markup Language) elements via HTTPS (HyperText Transfer Protocol
Secure) or you can still use the existing FTP (File Transfer Protocol) Flat File Transfer.
Please refer to the Cocom FTP and Cocom XML user guides if you use these interfaces.
This user guide describes how to use the Graphical User Interface for Reseller Connect,
including CLI activations, CPS requests, as well as ways to query the CLI/CPS Status and
search for error messages.
Please note that this User Guide is for use by resellers and carriers in Spain.
1.2 Scope
The intended audiences of this document are users of “Cocom Web Manager Application”,
who don’t need to have detailed knowledge of the processes in the background.
The Reseller won’t need any additional software or development to use Cocom Web
Manager. A Browser and an Internet connection will be sufficient.
Internet Explorer 11, Mozilla Firefox 40 and Google Chrome 45 versions are the
recommended browser versions on which the application has been tested.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 5 / 100
1.3 Description
The diagram below shows the principle structure of the systems and their interfaces.
Figure 1 : Colt Reseller support infrastructure
The GUI uses XML requests which will be exchanged via HTTPS to have high security
connection. XML Interface allows additional functions such as List Requests, List
Responses, Query Request Status, Query Switch Status, and List CPS Responses.
All the XML Interfaces are synchronous and need to be invoked as and when required by the
Resellers.
Resellers can still use the existing FTP File Transfer for Flat File (semicolon separated)
requests or use the XML interface directly with own developed software.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 6 / 100
Please Note: CLI and CPS requests and responses are country-specific and the
functionalities will differ between countries.
2 Using Cocom Web Manager
The following section describes the login to Cocom Web Manager via Colt Online, how to
download CDRs as well as manage CLI and CPS requests and responses with Telefonica,
view user guides and view reseller data.
2.1 Login to Colt Online Application
The access to Cocom Web Manager is fully integrated into Colt’s customer portal Colt
Online. Via your single login on Colt Online you can access all your Reseller Voice products
from Colt on Cocom Web Manager.
Please use your Colt Online access with the following URL:
www.colt.net/online
The following Login screen will appear.
Figure 2: Colt Online Login Screen
Please proceed with the following steps:
Cocom Web Manager ES Reseller Connect User Guide v.1.7 7 / 100
5
4
3
2
6
1
Enter your User ID (Authenticated by Colt in your Welcome letter)
Enter your Password (Authenticated by Colt in your Password letter)
Click on the button “Submit” to access Colt Online.When you first login, you will be
requested to change your password.
If you have forgotten your password, please click on “Forgotten your password”. You are
then requested to enter your “User ID” and your “E-Mail” address. A new password will
be sent to you by Colt Customer Service.
If you want to create a new account, please click on “Request a Colt Online Account”,
you will be then requested to enter your customer data to create a new account.
Here you can choose the language you prefer.
2.2 Access To Cocom Web Manager
You can access Cocom Web Manager via Sales Tools in the top navigation bar.
Figure 3: Colt Online Welcome Screen Place the mouse over the “Sales Tools” Main menu
Cocom Web Manager ES Reseller Connect User Guide v.1.7 8 / 100
2
1
2
3
1
4
5
6
1
The “Cocom Web Manager” Sub menu item with link is displayed if you are an
authorized user to access Cocom Web Manager. Click the “Cocom Web Manager” Sub
menu link. The Cocom Web Manager application will be invoked and open the Welcome
page in a new browser. Your user credentials are authenticated and enable you to
access the Web Manager application.
2.3 Welcome Page On Cocom Web Manager
The Welcome page will display all available Account / Service Profiles according to your
products under the Reseller Domain name which is authorized for you.
The Reseller Domain is only held in Cocom Web Manager and is a shortened version of
your company name.
Account profiles are set up based on your billing account (BCN), whereas service profiles
are set up per service instance. Account profiles will apply to products such as SIP
Trunking and Voice Line, and service profiles will apply to Reseller Connect.
If you have more than one product on the same billing account (BCN), e.g. SIP Trunking &
Voice Line, then they will have the same account profile.
Service profiles apply for the products Reseller Connect and Carrier VoIP (unrated CDRs).
Service profiles enable Colt to continue to support multiple Reseller service profiles being
billed on the same Colt billing account (BCN) and provide unrated CDRs per service profile
to Cocom.
Your account or service profiles will conform to the new standard of up to 5 alphanumeric.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 9 / 100
Please Note: Cocom Web Manager Sub menu item with link will not be displayed if the
user is not authorized to access Cocom Web Manager.
1
2
13
2
Please Note: The alternative access to Cocom Web Manager during downtimes of Colt
Online is: https://coltcocomwebmanager.colt.net/wholesale1
All your accounts and service profiles across all products and countries are aggregated
under your Reseller Domain. The status has two different values. “Disabled” stands for a
Reseller Domain which has been created but is not allowed to set up any other activity.
A Reseller Domain with the status “Active” is allowed to perform functional activities
based on profiles.
Figure 4: Web Manager Welcome Screen
On the right top corner you will find the “Home”, “Contact Us” and “Logout” navigations.
Click ”Home” link, will refresh the screen and display the Welcome page. If you want to
contact your Colt Customer Services, click on the “Contact Us” link. A screen with phone
numbers and E-Mail address of our Colt Customer Service for each of the countries will
be displayed.
On the right corner under the top navigation bar, you can see that you are logged in with
your Username
Cocom Web Manager ES Reseller Connect User Guide v.1.7 10 / 100
4
5
6
2 43
1
6
5
Users are allowed to access the menus according to the Web manager Role and product-
related permissions.
The welcome page displays the authorized main menu items for the User and placing the
mouse over each menu will display the sub menu items with links.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 11 / 100
2.4 Menu Items
The following section describes the available feature for each function in the Cocom Web
Manager. Which feature is available is dependent on the access rights and country
configuration of the user account. Therefore it may be that not all of the features are
available on your account.
MANAGE CLIManage CLIs can provide the following features:
Activate CLI
Deactivate CLI
Modify CLI
Call Profiles CLI
Bulk Upload CLI
Activate and Deactivate CLI enables you to activate and deactivate CLIs on the Colt
switch. The action Modify CLI enables you to change the ownership of a CLI from another
Reseller to your own Reseller account. It is also possible to upload several CLIs in a CSV
formatted file (Bulk Upload). The function Switch Profile allows you to suspend and
unsuspend a CLI.
MANAGE CPSThe menu Manage CPS offers the following features:
Activate CPS
Deactivate CPS
Bulk Upload CPS
Activate CPS allows you to activate CPS. The messages will be sent to Cocom and
forwarded to the PTT. The function Deactivate CPS is not available in all countries. It is also
possible to upload several CPS requests in a CSV formatted file (Bulk Upload).
Cocom Web Manager ES Reseller Connect User Guide v.1.7 12 / 100
STATUS QUERYStatus Query allows you to request information for each transaction, immediately after the
transaction has been successfully carried out. Dependent on the action the status of the
transaction can change (e.g. for CPS-Requests).
CDR DELIVERYCDR Delivery allows you to download CDRs which will be delivered twice a day by default.
In addition you can place consolidated CDR requests.
2.5 Manage CLI
Manage CLIs can provide the following features:
Activate CLI
Deactivate CLI
Modify CLI
Bulk Upload
Switch Profile
Activate and Deactivate CLI allows to activate and deactivate CLIs on the Colt switch. The
action Modify CLI allows to change the ownership of a CLI from another Reseller to your
own Reseller account. It is also possible to upload several CLIs in a CSV formatted file (Bulk
Upload). The function Switch Profile allows to suspend and unsuspend a CLI.
Click on “Manage CLI” main menu to get the following screen.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 13 / 100
1
Figure 10 – Manage CLI screen Activate and Deactivate CLI allows activating and deactivating the CLIs on the Colt
switch for the product: Reseller Connect.
(1) Modify CLI allows to change the ownership of a CLI from another Reseller to your
own Reseller or from one of your profiles to another of your profiles. It is also
possible to upload multiple CLIs in a CSV formatted file (Bulk Upload). You can
find the required files for a “Bulk Upload” attached in the chapter “APPENDIX B”.
(2) The Call Profile CLI allows you to suspend and unsuspend a CLI .
Cocom Web Manager ES Reseller Connect User Guide v.1.7 14 / 100
4
5
1
4
3
2
2
3
5
2.5.1 Activate CLI
Click on the Button “Activate CLI” in the above screen. The Select Profile screen will
appear. Click on a service profile to select it. Upon selecting a profile, you will be
taken to the Activate CLI screen.
Figure 6: Select Profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 15 / 100
12
2
1
Figure 7: Activate CLI
To activate a CLI on the Colt switch type the CLI in the available field select the range
Type and click on “Submit” .To delete the input without submitting click on the
button “Reset” .
Mandatory fields
Feature Description Example
CLI 9 digits without leading zero 955123001
Range Type 1)Select 01 to send a Single CLI
2) Select 02 to send a range without
sending range start and end, but only
the “main” number
3) Select 03 to send a range (Fill in the
fields Range Start and Range End)
Cocom Web Manager ES Reseller Connect User Guide v.1.7 16 / 100
34 56
3
4
5 6
Optional fields
Feature Description Example
Range Start Number with which the range starts
stays empty if range type 01 or 02
is selected
Range End Number with which the range ends
stays empty if range type 01 or 02 is
Selected
Toneburst Click into the field to switch toneburst
on answer on (1). Default value
is toneburst off (0).
Please wait until either a Transaction ID or an error message will be shown. The error
message will be displayed if the CLI has not the right format.
Figure 8: CLI Activation FinishedAfter the CLI-Request has been sent to Cocom the Transaction ID for this request will be
displayed, if the transaction can be processed successfully. To check the status of this
Cocom Web Manager ES Reseller Connect User Guide v.1.7 17 / 100
7
specific transaction click on “Status Query”, select the feature “Query Transaction status”
and type the Transaction ID . This is described in more detail in chapter Query
Transaction Status.
2.5.2 Deactivate CLI
To deactivate a CLI click on “Manage CLI” and select the menu “Deactivate CLI” or, if you
are already in the menu “Manage CLI” you can choose “Deactivate CLI” directly. You will be
taken to the “Select Profile” screen and upon selecting a profile , the “Deactivate CLI”
screen will appear.
Figure 9: Select Profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 18 / 100
7
1
1
Figure 10: Deactivate CLI
Type the CLI in the available field . The format and the Range Type needs to be the
valid format of a CLI as described in chapter Activate CLI. Range Type is a mandatory field.
To send this request, click on the button “Submit” . To delete the CLI you can either
use the delete button from your keyboard or click on the button “Reset” .
Mandatory fields are marked with a red asterisk “*”. The fields are the same as for CLI
Activation.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 19 / 100
2 3 4
2
3 4
Figure 11: CLI Deactivation Finished
After the request has been successfully processed a Transaction ID will be displayed.
You can use the Transaction ID to search in the Queries, for the status of this transaction.
2.5.3 Modify CLI
If you have the access rights to use the Modify function you can click on “Modify CLI” from
the “Manage CLI” menu. Modify allows to change the ownership of a CLI from one Service
Profile of another Reseller to your own Service Profile, or from one of your own service
profiles to another of your service profiles. Select a required profile to modify the CLI on the
Colt switch.
Type the CLI in the available field you want to modify . The format needs to be the valid
format of a CLI as described in chapter Activate CLI. All fields are the same as for CLI
Activation and deactivation.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 20 / 100
5
1
5
Figure 12: Select Profile
Figure 13: Modify CLI
Cocom Web Manager ES Reseller Connect User Guide v.1.7 21 / 100
1
2 3
To send this request click on the button “Submit” , to delete the CLI or other fields on
the screen, you can either use the delete button from your keyboard or click on the button
“Reset” .
After the request has been successfully processed a Transaction ID will be displayed. You
can use the Transaction ID to search in the Queries for the status of this transaction.
2.5.4 Call Profiles CLI
Using the Call Profiles CLI menu allows to use the suspend functionality. This function may
not be available for every reseller. If you want to use this function and the button in the menu
is not available, please contact customer service to request this functionality.
Select “Call Profiles” from the Menu “Manage CLI” to use this feature. You will be
taken to the “Select Profile” screen. Upon selecting a profile, the “Call Profiles CLI” screen
will appear.
Type the CLI in the available field you want to suspend . The format needs to be the
valid format of a CLI as described in chapter Activate CLI and needs to be already active.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 22 / 100
23
1
2
Please Note: The transaction Modify will automatically activate the CLI if not already
activated.
Figure 14: Select Profile
Figure 15: Start Screen Call Profiles CLI
Cocom Web Manager ES Reseller Connect User Guide v.1.7 23 / 100
2
1
Click on the drop down menu of the field Suspend and select “Suspend”.
Figure 16: Call Profiles CLI
To suspend this specific CLI click on the Button “Submit” . A transaction ID will be
displayed, which can also be viewed under the query section Transaction status.
To unsuspend a CLI, please select in the dropdown menu “Unsuspend”.
Switch profile Switch profile ID
Suspend SC
Unsuspend CS
Cocom Web Manager ES Reseller Connect User Guide v.1.7 24 / 100
3
4
5
Please Note: When a CLI is suspended the Switch Profile will be stored and if the
CLI is unsuspended the Switch Profile will be the same as before the suspend.
4
5 3
Please Note: A CLI can only be unsuspended if it has been suspended before.
2.5.5 Bulk Upload CLI
With this function it is possible to upload a CSV formatted file with up to 500 data records for
CLI activation, deactivation or modification. The format is the same as used for the FTP file.
Please find a short description of the format in APPENDIX A.
An Excel Macro provided by Colt can be used to create this CSV formatted file.
Figure 17: Select profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 25 / 100
1
2
Figure 18: Bulk Upload CLI
To use this feature, click on the button “Bulk Upload CLI” . You will be taken to the
“Select Profile” screen. Upon selecting a profile, the “Bulk Upload CLI” screen will
appear. To upload a file, click on the Button “Browse” to select a file from your disk
drive.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 26 / 100
12 3
3
5
Figure 19: Bulk Upload CLI - Browse Files
Select a file in the correct format as described above, click on “Open” to select the file
and then click on the Button “Submit” . There will be single Transaction ID for all
activities requested in the file.
2.6 Manage CPS
The functionalities under Manage CPS menu:
Activate CPS
Deactivate CPS
Bulk Upload CPS
Activate CPS allows to activate Carrier Preselection. The messages will be sent to Cocom
and forwarded to your local PTT. The function Deactivate CPS is not available in all
Cocom Web Manager ES Reseller Connect User Guide v.1.7 27 / 100
45
Please Note: Switch profile cannot be changed with a bulk upload request.
4
countries. It is also possible to upload several CPS requests in a Flat File (comma
separated) (Bulk Upload).
User will click on the button “Manage CPS” to get the following screen. You can select the
different functions from the menu on the left side of this screen. When you select any
function, you will first be required to select a service profile before proceeding to the function
screen.
Figure 20: Start Screen Manage CPS
2.6.1 Activate CPS
Click on the Button “Activate CPS” in the above screen. The Select Profile screen will
appear. Click on a service profile to select it. Upon selecting a profile, you will be taken
to the Activate CPS screen.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 28 / 100
12
1
Figure 21: Select Profile
To send a CPS request to Telefonica, fill in the necessary fields described below. Fields
which are mandatory are marked with a red asterisk (*).
Cocom Web Manager ES Reseller Connect User Guide v.1.7 29 / 100
2
Figure 22: Screen Activate CPS
To clear all fields click on the button “Reset” . Click on the button “Submit” to
send the transaction. After the transaction has been processed the assigned Transaction ID
will be displayed. To activate a new CPS click again on the button “Activate CPS”.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 30 / 100
4 3
Please Note: The transaction Activate CPS will automatically activate the CLI if not
already activated.
3
4
Mandatory fields
Feature Description Example
CLI CLI with no leading zero, it should be
9 digits. It can be left empty,
if Range Type is 03
955123001
Range Type Select 01 to send a single CLI
Select 02 to send a range without sending range
start and end, but only the “main” number.
Select 03 to send a range (Fill in the fields Range
Start and Range End)
CPS Level Type of CPS service required:
00- Long Distance
01 - Global Preselection
02 - Exclusion of metropolitan calls
03 - Inclusion of metropolitan calls
04 - Deactivation of Preselection
01
Optional fields
Feature Description Example
Range Start Number with which the range starts stays empty if
range type 01 or 02 is
selected
955100002
Range End Number with which the range ends stays empty if
range type 01 or 02 is selected955100006
Customer ID Private Customer: DNI/CIF or passport
Number Company: VAT Number
Customer Name Private Customer: Customer Name as per their
Telefonica account
Company: Company Name
Toneburst Click into the field to switch toneburst on answer
on (1).
Default is toneburst off (0).
Default Value: Unchecked
Cocom Web Manager ES Reseller Connect User Guide v.1.7 31 / 100
2.6.2 Deactivate CPS
Click on the button “Deactivate CPS”. You will be taken to the “Select Profile” screen
and upon selecting a profile; the “Deactivate CPS” screen will appear.
To send a CPS request to Telefonica fill in the necessary fields described below. Fields
which are mandatory are marked with a red asterisk (*).
Figure 23: Select Profile
Figure 24: Screen Deactivate CPS
Cocom Web Manager ES Reseller Connect User Guide v.1.7 32 / 100
1
2
3
1
To clear all fields click on the button “Reset” . Click on the button “Submit” to send
the transaction. After the transaction has been processed the assigned Transaction ID will
be displayed. To deactivate a new CPS, click again on the button “Deactivate CPS”.
Mandatory fields
Feature Description Example
CLI CLI with no leading zero, it should be
9 digits. Left empty if Range Type is 03
955123001
Range Type Select 01 to send a single CLI.
Select 02 to send a range without sending range
start and end, but only the “main” number.
Select 03 to send a range (Fill in the fields Range
Start and Range End)
CPS Level Type of CPS service
required:
00 - Long Distance
01 - Global Preselection
02 - Exclusion of metropolitan calls
03 - Inclusion of metropolitan calls
04 - Deactivation of Preselection
01
Optional fields
Feature Description Example
Range Start Number with which the range starts stays empty
if range type 01 or 02 is selected955100002
Range End Number with which the range ends stays empty if
range type 01 or 02 is selected955100006
2.6.3 Bulk Upload CPS
The Bulk Upload for CPS will be handled in the same way as Bulk Upload for CLI. You can
upload a CSV formatted file with up to 499 data records for CPS activation or deactivation.
The format is the same as used for the FTP file.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 33 / 100
3 2
Please find a short description of the format in APPENDIX A CSV formatted file for bulk
uploads.
An Excel Macro provided by Colt can be used to create this CSV formatted file.
To use this feature, click on the button “Bulk Upload CPS” . You will be taken to the
“Select Profile” screen. Upon selecting a profile, the “Bulk Upload CPS” screen will appear.
Figure 25: Select Profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 34 / 100
1
1
Figure 26: Bulk Upload CPS
Figure 26: Bulk Upload CPS – Browse Files
Cocom Web Manager ES Reseller Connect User Guide v.1.7 35 / 100
2
3
To upload a file, click on the Button “Browse” to select a file from your disk drive. After
browsing the correct file name, click on the Button “Submit” .
2.7 Status Query
The Status Query menu offers the following features:
Query CLI Status
Query Transaction Status
CLI Reports
CPS Reports
Status Query allows to request information for each transaction, immediately after the
transaction has been successfully carried out. Dependent on the action the status of the
transaction can change (e.g. for CPS-Requests).
There are several options to query for information on your CLI and CPS transactions under
Status Query as follows.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 36 / 100
2 3
Figure 27: Start Screen Status Query
2.7.1 Query CLI Status
Click on “Query CLI Status” to request the status of a CLI. The Select Profile screen
will appear. Click on a service profile to select it. Upon selecting a profile, you will be taken to
the Query CLI Status screen.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 37 / 100
1
1
Figure 28: Select Profile
Figure 29: Query CLI Status
Cocom Web Manager ES Reseller Connect User Guide v.1.7 38 / 100
2
3
4
1
Type the CLI in the available field to search for a CLI. You can search for one single
CLI or you can search for several CLIs starting with the same digits. In this case no wildcard
character is necessary.
Click on the Button “Reset” to delete your input. Click on the Button “Search” to
send the request.
Figure 30: Search result: Query CLI Status
The following messages can be displayed:
CLI is active
CLI <…> is not active
CLI is owned by different account
Connection closed
The message connection closed is displayed in the unlikely case the B2B Gateway is not
available and no answer can be send back. In this case, please try the request again after a
while.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 39 / 100
2
4 3
5
Field Description Example
CLI CLI (no leading zero) 913546010
Country Country of Reseller ES
Service Profile Service Profile 850
Customer Group Name of the Reseller
CLI Type Text Information about CLI Single CLI
CLI Range Start CLI Range Start number
CLI Range End CLI Range End number
Access Number Not existing for Spain
Switchboard
Number
Not existing for Spain
Toneburst Toneburst on answer: off (0) or on (1) 0
CPS Level The CPS Level of a CLI. Only relevant
if CLI is preselected. Value could be 00,
01, 02, 03, 04
01
Switch Profile Switch Profile STD
CLIserv Colt internal Number
Tariff Plan Colt internal Number
Pseudo Account ID Colt internal Number
Pseudo DN Colt internal Number
Suspended True if CLI is suspended or barred True or false
The table above lists the fields with a short description which are displayed for a Status
request.
For more information on the history of this CLI, please click on the button “CLI History” .
The CLI History will be shown only for CLIs linked to your own service profile. Transactions
Cocom Web Manager ES Reseller Connect User Guide v.1.7 40 / 100
5
Please Note: Information for some fields won’t be available for all countries.
done by other resellers for a CLI owned (now) by you will be displayed, but without showing
the service profile information.
CPS-Requests will be shown, but not the multiple responses for a CPS-Request. You will
see for the Colt Response Code either -1 (pending), 0 (ok) or any other Colt error Code with
a short explanation in the additional response text. For a pending CPS-Request no
Transaction date will be shown.
Figure 31: Search result: CLI History
At the end of the Web page an export option is offered. You can export the whole
search result into Excel. The Excel file will include all information listed on the screen.
Field Description Example
CLI CLI with no leading zero 967234562
Transaction ID Transaction ID – not shown if
transaction is not done by own Service
Profile
201102174
Action Type Action as described in APPENDIX G ADD CLI, ADD CPS
Switch Profile Switch Profile as described in 2.5.4 Call
Profiles CLI
Single CLI
UNKNOWN
Transaction Date Date when the transaction has been
send
Response Code Colt Response Code as described in
APPENDIX B Colt Response and
reason codes
Cocom Web Manager ES Reseller Connect User Guide v.1.7 41 / 100
66
Field Description Example
Response Text Colt Response Text as described in
APPENDIX B Colt Response and
reason codes
Additional Response
Text
Colt Additional Response Text as
described in APPENDIX B Colt
Response and reason codes
2.7.2 Query Transaction Status
Click on “Query Transaction Status” to search for a specific transaction. The Select
Profile screen will appear. Click on a service profile to select it. Upon selecting a profile, you
will be taken to the Query Transaction Status screen.
Figure 32: Select Profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 42 / 100
1
1
Figure 33: Query Transaction Status
A list of all Transaction IDs will be displayed on one ore more pages.
The Transactions List contains the following information:
Transaction ID
Transaction Type
Transaction Status
You can sort the list on one web page by clicking on the header line or export the list into
Excel to have a complete list in one file. To request detailed information for a single
transaction, click on the Transaction ID.
You can search either for a special Transaction ID or for several Transactions between two
dates. Click on the calendar symbol to select the Start (From) and the End (To)
Date and click on the Button “Search” to send the request.
In case of known transaction id, type it to "Transaction ID" text field and click on Search
button. To send a new request you can either click on the Button “Reset” or on “Query
Transaction Status”.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 43 / 100
2 3
4
2 3
4
Figure 34: Search Result - Query Transaction Status (CLI)
Figure 35: Search Result - Query Transaction Status (CPS)Explanation of the shown fields for CLI and CPS transactions:
Cocom Web Manager ES Reseller Connect User Guide v.1.7 44 / 100
Please Note: Only Transaction IDs generated by the Cocom Web Manager (Reference
ID WebManager) can be requested and are displayed in this report.
For CLI Transaction
Field Description Example(s)
Service Type Service Type CLI
Line ID Line ID 1
Transaction ID Transaction ID 201102174
CLI CLI with no leading zero 917430859
CliType Cli Type – Not available Blank or 00
CliTypeText Explanation for CliType – Not
available
Blank or Unknown
Action Activity ADD CLI, REMOVE CLI
SwitchProfile Switch profile STD, SC, CS
Colt Response Date Date and time when the
response is processed by Colt
2006.01.19-19:23:46
Colt Response Code Cocom Error Code - refer to
APPENDIX B for Colt
Response and reason codes
0
Colt Response Text Cocom Error Text – refer to
APPENDIX B for Colt
Response and reason codes
OK
For CPS Transaction
Field Description Example(s)
Service Type Service Type CPS
Transaction ID The Transaction ID 201102174
Request ID Line ID 1
CLI CLI (no leading zero) 917430859
Action Activity ADD CPS, REMOVE CPS
Colt Response Date Date and time when the 2006.01.19-19:23:46
Cocom Web Manager ES Reseller Connect User Guide v.1.7 45 / 100
For CPS Transaction
Field Description Example(s)
response is processed by Colt
Colt Response Code Cocom Error Code - refer to
APPENDIX B for Colt
Response and reason codes
0
Colt Response Text Cocom Error Text – refer to
APPENDIX B for Colt
Response and reason codes
OK
CPS Level The CPS Level of a CLI. Only
relevant if CLI is Preselected.
Value can be 00, 01, 02, 03, 04
01
CPS Status The status of the CPS -1 Pending no answer from PTT yet
Confirmed
Switched
Reject
Cancel other
Cease Pending
Cease Actual
Switch Over Date The Date on which the service
is/will be installed
2006.01.24-00:00:00
Operator Return Code Error Code returned from
Telefonica – refer to
APPENDIX D for Error Codes
from PTT (Telefonica)
Operator Return Message Error Text returned from
Telefonica – refer to
APPENDIX D for Error Codes
from PTT (Telefonica)
Cease NTF Number Left blank.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 46 / 100
2.7.3 CLI Reports
Click on “CLI Reports” to request detailed information about CLIs dependent on the
activity and the response code in a defined time frame.
To select Start and End date, click on the calendar Symbol and choose the
preferred date. Click on the Button “Search” to search for all activities and all Response
Codes in the specified time frame.
Figure 36: Select Profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 47 / 100
1
2 3
Please Note: Start and End Date are mandatory for this request. The maximum number of
days between Start and End can’t be more than 30 days, because of performance reasons.
Please Note: All Transactions generated by Web Manager, XML and FTP are shown in this
report.
1
Figure 37: Query CLI Report
To search for a special activity click on the menu “Action” and select one of the offered
activities.
Figure 38: Menu Action
Cocom Web Manager ES Reseller Connect User Guide v.1.7 48 / 100
4
2 3
4
Menu Description
ADD CLI Activate CLI
Remove CLI Deactivate CLI
Change CLI Change CLI (for suspend)
Transfer CLI Modify CLI – not available for every Reseller
To search for a special response code click on the menu “Response Code” and select
one of the following codes and click on the Button “Search”
Figure 39: Menu Response Code
Menu Description
Success Colt Response Code 0
Warning Colt Response Code 2 or 8
Error Colt Response Code 16
The figure below shows the search result for a CLI Report.
The following features are shown on the Web page:
Line ID
Transaction ID
Reference Information
CLI
Activity
Response Code
Cocom Web Manager ES Reseller Connect User Guide v.1.7 49 / 100
56
5
6
Response Text
Response Date
Switch Over Date
Figure 40: Search result: CLI Report
Clicking on the Header Column (e.g. CLI) enables you to sort the listing for the selected
feature. The sorting functionality for the web presentation allows only sorting per web page.
At the end of the Web page an export option is offered. You can export the whole
search result into Excel. The Excel file will include the listed information and some additional
fields (e.g. CPS Level, CPS Status, and Colt Reason Code).
2.7.4 CPS Reports
Click on “CPS Reports” to request detailed information about CPS in a defined time
frame. Additionally it is possible to search on activity or CPS status in this time frame.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 50 / 100
7
8
1
Please Note: It is recommend to export the search result into Excel if the result is
spread over several pages and you want sort the complete list for a specific
parameter. It is recommended to save the Excel file first and open it again to use the
full functionality from Excel.
7
8
To select Start and End date, click on the calendar Symbol and choose the
preferred date. Click on the Button “Search” to search for all activities and all CPS
status in the specified time frame.
Figure 41: Select Profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 51 / 100
2 3 6
Please Note: Start and End Date are mandatory for this request. The maximum number
of days between Start and End can’t be more than 30 days, because of performance
reasons.
1
Figure 42: CPS Report
To search for a special activity click on the menu “Action” and select one of the offered
activities.
Figure 43: Menu Action
Cocom Web Manager ES Reseller Connect User Guide v.1.7 52 / 100
4
2 3
45
6
Menu Description
ADD CPS Activate CPS
Remove CPS Deactivate CPS
Change CPS order Change CPS settings (not available as
a command in Web Manager)
To search for a CPS Status click on the menu “CPS Status” , select one of the following
codes and click on the Button “Search”.
Figure 44: Menu CPS Status
Cocom Web Manager ES Reseller Connect User Guide v.1.7 53 / 100
56
Menu Description
Confirmed Valid request has been received by Telefonica
Switched Telefonica response if order OK. Ready for service as of
“Switchover Date & Time”
Reject Possible response from Telefonica. An additional error code will
be send – refer to APPENDIX D for Error Codes from PTT
(Telefonica). Order must be corrected and resubmitted
Cease Actual Result of Cease by End Customer or Telefonica
Cease Pending Notification of Cease requested by End Customer or by
Telefonica
Cancel Other The order has been rejected for the reason given by Telefonica –
refer to APPENDIX D for Error Codes from PTT (Telefonica)
The figure below shows the search result for a CPS Report.
Figure 45: Search result: CPS Report Status
Clicking on the Header Column (e.g. CLI) you can sort the listing for the selected
feature. The sorting functionality for the web presentation allows only sorting per web page.
At the end of the Web page an export option is offered. You can export the whole
search result into Excel. The Excel file will include the listed information and some additional
fields (e.g. CPS Level, Address information, Colt Reason Code).
Cocom Web Manager ES Reseller Connect User Guide v.1.7 54 / 100
7
8
7
8
The following features are shown on the Web page:
Line ID
Transaction ID
Reference Information
CLI
Action
Response Code
Response Text
Response Date
Switch Over Date
CPS Status
Operator Error Code1
Operator Error Text1
Possible Reference Information
Reference Information Description
WebManager Transaction sent via Cocom Web Manager
Online Transaction sent via XML Interface
request/ABC0000055.req Transaction sent via FTP
Transaction sent by Colt Customer Service
2.8 CDR Delivery
On the Welcome page you can see the menu item “CDR” and placing the mouse over each
menu will display the sub menu item “CDR download”.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 55 / 100
Please Note: It is recommend to export the search result into excel if the result is
spread over several pages and you want sort the complete list for a specific parameter.
It is recommended to save the excel file first and open it again to use the full
functionality from Excel.
CDR delivery allows downloading unrated CDRs from Cocom Web Manager which will be
delivered twice a day by default.
The following sections describe the CDR delivery functionality in more detail, including:
CDR File Delivery and Naming Convention
Select Reseller Profile for CDR Download
CDR Search
CDR Download
Consolidated CDRs
2.8.1 CDR File Delivery and Naming Convention
Twice a day, every day of the week, Colt will deposit a file of unrated Call Detail Records
(CDR) onto Cocom Web Manager. This will contain all of the unrated CDRs collected by the
Colt network since the last file, typically each 12 hours.
The unrated CDRs will be delivered 2 working days after the call has been made.
Files transferred to and from Colt are all uniquely identified and adhere to the following file
format
<countrycode>_<profile>_<productidentifier>_<sequence no>_<date>.cdr.gz
Where:
<countrycode> in ISO 2 character format, note ES to be used
<profile> is up to 5 alphanumerics and is the applicable profile for the product
<productidentifier> is the product identifier (1-2 alphanumerics) – see table below
<sequence no> is a rolling four digit sequence per <profile>_<product>
combination
Cocom Web Manager ES Reseller Connect User Guide v.1.7 56 / 100
Please Note: The First CDR file will appear in Cocom Web Manager after the first call
has been made.
<date> is YYYYMMDDHHmmss
cdr.zip is where the file is zipped
Product Identifier Product name
01 Reseller Connect
00 Voice Line
10 SIP Trunking
11 IP Voice Line
12 IN for Resellers
13 Carrier VoIP
The CDR files are provided in a pre-defined fixed length format, independent of country and
product. These files are detailed in Appendix E.
2.8.2 Select Profile for CDR Download
Go to “CDR” at the top navigation bar and subsequently click on “CDR Download”
the below screen will appear. After clicking on the “Search Profile” button without typing
a search term, an overview of your existing products and profiles will be displayed .
You can search for CDRs for a particular account profile or service profile by typing
the profile and click on the “Search Profile” button. Then click on the arrow on the right hand
side under Search.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 57 / 100
1 23 45 6
Figure 46: Search Profile Screen After clicking on “Arrow” button, a CDR Search page will be displayed.
2.8.3 CDR Search
Figure 47: CDR Search Screen
Cocom Web Manager ES Reseller Connect User Guide v.1.7 58 / 100
1
2
3
4
5
6
1
2 3
4 5
In the headline, you can see the product and profile which you have just chosen
Unrated CDRs will be delivered on Cocom two days after the call has been made.
The number of CDR-files will be restricted to your defined time frame. To display the CDR-
files enter a start date in the “From” field and an end date in the “To” field. Enter the
date in the format: DD/MM/YYYY, or alternative click on the “Calendar Symbol” to select the
preferred date For each profile you can see the corresponding OCN and BCN – note these
values are not editable in Cocom Web Manager.
Now click on the “Search” button to search for all unrated CDRs in the specified time
frame or click on the “Clear” button to clear all entered fields.
2.8.4 CDR Download
After Clicking on “Search” button, a CDR list will be displayed as shown in the below
screenshot. The result will be displayed according to Product and Profile. File displayed will
be in the standard format with the file size and CDR date and time stamps.
`
Figure 48: CDR List
Cocom Web Manager ES Reseller Connect User Guide v.1.7 59 / 100
2 3
4 5
Please Note: Only the last 90 calendar days of unrated CDRs are available for download.
1
Select a specific CDR file and click on “Download CDR” .
Figure 49: CDR Download Screen
After clicking on the required link, you will be shown a save dialog box as shown in above
screenshot.
You will be asked to either “Open" / “Save” the file or “Cancel” the download. Select the
appropriate function.
Only CDRs from the last 90 days will be available. CDRs are provided twice a day.
2.8.5 CDR File Format
All your CDR files in your reseller domain will be either zipped or plain CDR format. This has
been setup based on your input to the Reseller setup form. We recommend you select
zipped CDRs to ensure CDR download is completed efficiently.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 60 / 100
1
2.8.6 Consolidated CDR Request
This feature enables you to place a request for a consolidated CDR file through Cocom Web
Manager. Up to 90 days of CDRs can be requested, e.g. a consolidated file of a week's
worth of CDRs.
Click on “CDR” and on the left side of the screen select “Consolidated CDR Request”.
Search for the specific Profile.
Figure 50: Consolidated CDR request - Select profile
Cocom Web Manager ES Reseller Connect User Guide v.1.7 61 / 100
Please Note: The extension .cdr may be used by other application like Corel draw and
therefore may open automatically the file. Please use the function “open with” to open it
with an editor in the flat file format (semicolon separated).
12
1
2
Figure 51: Consolidated CDR Request
Select Start (From) and End (To) date by clicking on the calendar Symbol and
choose the preferred date. Click on the Button “Consolidated CDR”
Your Consolidated CDR request will be processed. A transaction ID will be displayed to
the user, along with a message “Consolidated CDR file “ <profile><transactionID>.cdr.zip”
will be ready for download within the next 2 hours.”
Cocom Web Manager ES Reseller Connect User Guide v.1.7 62 / 100
Please Note: When you wish to consolidate unrated CDRs, these CDRs will be
delivered to Cocom Web Manager & FTP in a compressed/zipped format. If your twice
daily CDR files are already over 5MB in size, then please allow time to download a
consolidated file from Cocom Web Manager or you may find it easier to download files
greater than 5MB directly from Cocom FTP.
3 4 5
6
3 4
5
Figure 52: Consolidated CDR Request: Transaction Result
2.8.7 Consolidated CDR Search
Click on “Search Consolidated CDR” link from left menu bar to reach to following page.
You can then input the transaction id for your Consolidated CDR file and click on search
button .
Figure 53: Consolidated CDR Search
Cocom Web Manager ES Reseller Connect User Guide v.1.7 63 / 100
789
6
78 9
If you do not enter a Transaction ID at all and leave this blank, all successfully processed
transactions for the last 5 calendar days will be displayed for the selected service profile.
Please note if you enter part of the transaction ID, a “No result found” message will be
displayed.
2.8.8 Consolidated CDR Download
After Clicking on “Search” button, a Consolidated CDR list will be displayed as shown
in the screenshot below. The result will be displayed according to the Product and Profile.
The File displayed will be in the standard format with the file size and CDR date and time
stamp.
If the file is not present for a specific transaction ID search, it will display following error
message “No data available for selected time range”.
If the transaction ID is incorrect or invalid, the a “No Result found” message will be shown.
Figure 54: Consolidated CDR Download (1)
Select a specific Consolidated CDR file and click on “Download Consolidated CDR”
Cocom Web Manager ES Reseller Connect User Guide v.1.7 64 / 100
9
10
10
Figure 55: Consolidated CDR Download (2)
2.8.9 Consolidated CDR File Format
All Consolidated CDR files delivered to Cocom Web Manager and FTP have a filename in
the following format:-
<profile><transactionID>.cdr.zip.
Where:
<profile> is up to 5 alphanumeric and is the applicable profile for the product <transactionID> is the combination of date and unique number, this can be
used in Cocom Web Manager to search for Consolidated CDR .cdr is the extension .zip is where the file is zipped
Example: AM220120110182.cdr.zip
The content of the consolidated CDR file is the same as the standard twice daily delivered
CDRs, as described in Appendix E.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 65 / 100
2.9 View Reseller Data
Click on ”View Reseller Data” Sub menu link under “Maintain Accounts” main menu to view
your Reseller data. This will provide you with the following information:
Your Reseller Domain name
Your Reseller Domain ID
Your ColtOnline username(s)
Your customer numbers (OCNs)
Your Legal customer name
Country
Product
Billing Account (BCN)
Account Profile
Service Profile
Access Type e.g. FTP / WM / XML
The details you can view relate to your Reseller Domain and your view will be restricted
based on your user role and permissions.
As a Customer Administrator you can see this information only for your own reseller domain
and if you have requested a user to be set up they may see a restricted set of data within
your reseller domain, as defined by you.
After clicking “View Reseller Data” the following screen will be displayed.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 66 / 100
Figure 53: View Reseller DataEnter text or select the required search criteria and click on the “Search” button, and the
corresponding data will be displayed . ”Clear” will clear all data in the search criteria fields.
You will see a link to username details – these are your user contact details held in
ColtOnline. Under the Address link you will see the legal company details we have on
record.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 67 / 100
Please Note: This reseller data can be exported and saved as MS Excel, which may prove
useful for you, if you wish to clarify what your users can access, or if you wish to have a
record of profiles required for future product orders.
2.10 Documents
In Cocom Web Manager you can find all product related documentation for your Colt
Reseller and Carrier Voice products.
This includes product user guides, VPN access software and instructions and the CLI / CPS
macros referred to earlier in this user guide.
Under the Help function you can access the latest version of all Colt documents.
2.10.1 User Guides
After clicking on “User Guides” from “Help” Tab Menu, the below page will appear
and you can download the FTP or Web Manager user guides from the link and the CLI /
CPS macros referred to in earlier sections of this document .
Figure 54: User Guides Screen
Cocom Web Manager ES Reseller Connect User Guide v.1.7 68 / 100
2 1 3
1
3
2
2.10.2 VPN Access
The Cocom server currently supports FTP access to dedicated and protected directories that
have been created specifically for your business. Access to the server is via a dedicated
VPN client, provided by Colt. These methods are detailed in separate documents, which you
can download in the “Help” menu.
Click “VPN Access” Sub menu link under “Help” and from here you can download the
files and related user guides.
Figure 55: Help – VPN Access Screen
Cocom Web Manager ES Reseller Connect User Guide v.1.7 69 / 100
1 2
1
2
2.11Cocom Web Manager Exit
Users can logout from Cocom Web Manager by clicking on the Logout link on Cocom
Web Manager. The user will be then logged out in both systems: Cocom Web Manager and
Colt Online. You can close the Browser window after logging out.
Figure 56: Logout Screen
Cocom Web Manager ES Reseller Connect User Guide v.1.7 70 / 100
1
1
3 Maintenance and Support
The Cocom B2B Gateway Server is available 24 x 7 x 365.
Should we need to temporarily suspend access to the server, for planned maintenance, you
will be notified at least 10 days in advance and be told how long it will be suspended for.
Generally, this is an unusual occurrence (approximately once a month) and service
interruptions are brief.
Customer Service is available during normal office hours, from Monday to Friday except
during Public Holidays.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 71 / 100
4 Glossary
Term Description
B2B Business to Business:
Typically takes the form of automated processes between trading partners and is
performed in much higher volumes than business-to-consumer (B2C) applications.
CDR Call Detail Record. A record that contains the details of a call made on the Colt network.
Normally used for end-customer billing purposes. Typically this will be unrated, i.e.
contains no charges but indicates the service used during the call and the tariff band(s)
that apply. If the CDR is rated, then it will include the charge due for the call.
CLI Calling Line Identifier. A term used within Colt to mean an end-customer telephone
number such as a Directory number.
Cocom Colt Communications server. The FTP server and internal applications that provide a file
level interface allowing Resellers to request bulk activation and deactivation of CLIs and
CPS services.
CPS Carrier Preselection.
CSV Character Separated Values or
Comma Separated Values:
File format is a tabular data format that has fields separated by the comma character and
quoted by the double quote character. If a field's value contains a double quote character it
is escaped with a pair of double quotes characters.
The CSV file format does not require a specific character encoding, byte order or line
terminator format.
FTP File Transfer Protocol:
Is a software standard for transferring computer files between machines with widely
different operating systems. It belongs to the application layer of the Internet protocol suite.
HTML Hyper Text Mark up Language:
Is a markup language designed for the creation of web pages and other information
viewable in a browser? HTML is used to structure information -denoting certain text as
headings, paragraphs, lists etc.- and can be used to define the semantics of a document
Cocom Web Manager ES Reseller Connect User Guide v.1.7 72 / 100
Term Description
HTTP HyperText Transfer Protocol):
Is the primary method used to convey information on the World Wide Web? The original
purpose was to provide a way to publish and receive HTML pages. The default TCP port of
HTTP is 80.
HTTPS HyperText Transfer Protocol Secure:
Is the secure version of HTTP, the communication protocol of the World Wide Web? It was
invented by Netscape Communications Corporation to provide authentication and
encrypted communication and is used in electronic commerce.
Instead of using plain text socket communication, HTTPS encrypts the session data using
either a version of the SSL (Secure Socket Layer) protocol or the TLS (Transport Layer
Security) protocol, thus ensuring reasonable protection from eavesdroppers, and man in
the middle attacks. The default TCP port of HTTPS is 443.
PTT Public Telegraph Telephony [operator]:
Any fixed-line network operator but typically the major incumbent operator within the
country. Colt deals with the following operators: France Telecom (France), Deutsche
Telekom (Germany), British Telecom (UK), Telia (Sweden), KPN (Netherlands), Belgacom
(Belgium), Austria Telekom (Austria), Telecom Italia (Italy), Eircom (Ireland), Portugal PTT
(Portugal), Telefonica (Spain), Teledenmark (Denmark). Swisscom (Switzerland).
SMTP Simple Mail Transfer Protocol:
Is a relatively simple, text-based protocol, where one or more recipients of a message are
specified (and in most cases verified to exist). The message text is transferred to the
specified recipients.
SMTP uses TCP port 25.
URL Uniform Resource Locator:
Or Web address, is a standardized address name layout for resources (such as
documents or images) on the Internet (or elsewhere). First created by Tim Berners-Lee for
use on the World Wide Web, the currently used forms are detailed by Internet standard
RFC 1738.
WWW World Wide Web:
Is an information space in which the items of interest, referred to as resources, are
identified by global identifiers called Uniform Resource Identifiers (URLs). The term is often
mistakenly used as a synonym for the Internet, but the Web is actually a service that
operates over the Internet.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 73 / 100
Term Description
XML eXtensible Mark up Language:
Is a W3C-recommended general-purpose markup language for creating special-purpose
markup languages. It is a simplified subset of SGML, capable of describing many different
kinds of data. Its primary purpose is to facilitate the sharing of data across different
systems, particularly systems connected via the Internet.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 74 / 100
APPENDIX A CSV formatted file for bulk uploads
Please refer to the Colt Cocom FTP User Guide for a detailed description of the CSV
formatted file.
A.1Header Record
There is just one Header record per file, which must be the first record in the file.
Ref Identifier/ Field Name
Data Type MaxLength
M/O Default Field Description / Notes
1 Header Id Alphanume
ric
1 Mandato
ry
H Must equal character “H”
(without quotes)
2 Format
Description
Alphanume
ric
35 Optional none Free format text for
information only. For
example “CLI Requests”
3 Version Alphanume
ric
6 Mandato
ry
0.02.1 File Format Version. This is a
required value and should be
the default value unless
otherwise instructed by Colt
4 Country ID Alpha 2 Mandato
ry
ES Country ID in ISO-3166 Code
5 Service
Profile
Numeric 3 Mandato
ry
none This is your unique ID
allocated by Colt.
6 Customer
Group
Alphanume
ric
30 Mandato
ry
None Leave blank
7 Tariff Plan Alphanume
ric
2 Mandato
ry
None Leave blank
8 CLISERV
Screening
Index
Alphanume
ric
3 Mandato
ry
None Leave blank
Cocom Web Manager ES Reseller Connect User Guide v.1.7 75 / 100
Ref Identifier/ Field Name
Data Type MaxLength
M/O Default Field Description / Notes
9 The number
of current
block
Integer 2 Optional 01 01-99; Currently only 01 is
supported
10 Total
number of
blocks
Integer 2 Optional 01 01-99; Currently only 01 is
supported
11 Creation
Date
Timestamp 17 Mandato
ry
Current
Date in
format
YYYYMMD
D-hh:mm:ss
Example:
20040430-
13:42:27
Current Date in format
YYYYMMDD-hh:mm:ss
Cocom Web Manager ES Reseller Connect User Guide v.1.7 76 / 100
Please Note: Each field must be delimited by a semi-colon (;) and the line should end with a
semi-colon.
A.2Detail Records
There can be up to 500 detail records per Request file.
Ref Identifier/ Field Name
Data Type
MaxLength
Mandatory/Optional
Default Field Description / Notes
1 Data
Record
Identifier
Alpha-
numeri
c
1 Mandatory D D for Detail
2 Request
Number
Intege
r
22 Mandatory None Record number
Starting at 1, increase by 1
with a maximum of 500. No
gaps or duplicates allowed.
The sequence is Reseller-
maintained.
3 CLI Intege
r
9 Mandatory if
Range
Indicator =
“01” or “02”.
Must be
blank if
Range
Indicator =
“03”
None Telephone number
Numeric, 9 digits
No leading zero
First 3 digits must be a valid
Spain area code.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 77 / 100
Ref Identifier/ Field Name
Data Type
MaxLength
Mandatory/Optional
Default Field Description / Notes
4 Action Alpha 1 Mandatory None Request Type CLI:
A - Add to Switch
D - Delete from Switch
M - Modify CLI ownership.
And modify CPS ownership (if
CPS pre-selected)
Request Type CLI/CPS:
A - Add to Switch AND
Activate Preselection
Note: D & C are not allowed.
Request Type CPS:
(There must be an Active CLI)
A - Activate Preselection
D - Deactivate Preselection
C - Change Preselection
settings (i.e. CPS Level)
5 Toneburst Boole
an
1 Optional none Toneburst on answer.
0 - OFF
1 - ON
Defaults to “0” if field is blank
6 Job date Timest
amp
17 Mandatory none Current Date in format
YYYYMMDD-hh:mm:ss
Example:
20040430-13:42:27
Cocom Web Manager ES Reseller Connect User Guide v.1.7 78 / 100
Ref Identifier/ Field Name
Data Type
MaxLength
Mandatory/Optional
Default Field Description / Notes
7 Customer
Request
Date
Intege
r
8 Optional none *Not relevant for CLI only
requests
Date that the customer
requires the action to take
place. Telefonica doesn’t
accept a preferred date of
implementation.
This field should be blank.
8 CPS Level Alpha-
numeri
c
9 CLI Request:
Must be
blank
CPS
Request:
Mandatory
CLI/CPS
Request:
Mandatory
none *Not relevant for CLI only
requests
The type of CPS service
required.
The following codes are
allowed:
00 – Long Distance
01 – Global Preselection
02 – Exclusion of metropolitan
calls
03 – Inclusion of metropolitan
calls
04 – Deactivation of
Preselection
Cocom Web Manager ES Reseller Connect User Guide v.1.7 79 / 100
Ref Identifier/ Field Name
Data Type
MaxLength
Mandatory/Optional
Default Field Description / Notes
9 Range
Indicator
Alpha-
numeri
c
Mandatory None Whether or not the activation
is for a range.
The following values are
permitted:
01 – Perform the specified
action on the Individual CLI in
the CLI field (Field 3)
02 – Perform the specified
action on the Range. Used for
PABX, ISDN ranges. Only
need to enter the “main”
number of the range in the CLI
Field – Field 3.
03 – Perform the specified
action on the range of
individual CLIs in the range
fields (Fields 10 – 11)
10 Start
Range
Alpha-
numeri
c
9 Mandatory if
Range
Indicator =
03
Blank The start number of the range.
Only populate for requests
with Range Indicator = “03”
11 End range Alpha-
numeri
c
9 Mandatory if
Range
Indicator =
03
Blank *Not relevant for CLI only
requests
The end number of the range.
Only populate for requests
with Range Indicator = “03”
Cocom Web Manager ES Reseller Connect User Guide v.1.7 80 / 100
Ref Identifier/ Field Name
Data Type
MaxLength
Mandatory/Optional
Default Field Description / Notes
12 Customer
Name
Alpha-
numeri
c
30 Optional Blank *Not relevant for CLI only
requests
Private Customer: Customer
Name, as per their Telefonica
account.
Company: Company Name
13 Customer
Ref
Alpha-
numeri
c
Optional Blank *Not relevant for CLI only
requests
Private Customer: DNI/CIF or
passport number
Company: VAT number
14 Alpha-
numeri
c
Optional Blank Not used. Leave blank.
15 Alpha-
numeri
c
Optional Blank Not used. Leave blank.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 81 / 100
A.3Trailer Record
Ref Identifier/ Field Name
Data Type MaxLength
M/O Default Field Description / Notes
1 Trailer Id Alphanume
ric
1 Mandato
ry
T T for Trailer
Must be first field on last line in
file
2 Number of
Records in
this block
Integer 3 Optional Maintained by Reseller
3 Checksum Integer 10 Optional Blank Value generated running Unix
checksum on this block’s data
records. By default no checksum
is performed and the field is
empty
4 Number of
current
block
Integer 2 Optional 01 01-99; Currently only 01 is
supported
5 Total
number of
blocks
Integer 2 Optional 01 01-99; Currently only 01 is
supported
Cocom Web Manager ES Reseller Connect User Guide v.1.7 82 / 100
Please Note: Each field must be delimited by a semi-colon (;) and the line should end with a
semi-colon.
Request File Example
CLI-only request message example
This is from Spain (ES) Reseller 856 to Deactivate CLI 955666123, and to Activate CLIs
955666120 and Activate CLI 955652000.
H;CLI;0.02.1;ES;856;;;;01;01;20041030-09:50:28;
D;1;955666123;D;;20041030-09:50:28;;;;;;;;;;
D;2;955666120;A;1;20041030-09:50:28;;;03;;;;;;;
D;3;955652000;A;0;20041030-09:50:28;;;01;;;;;;;
T;3;0;01;01;
CPS Only RequestsThis is from Spain (ES) Reseller 856 to Activate CPS on CLI 955652000, change the CPS
level on CLI 955443604 from ‘global calls’ to ‘exclude metropolitan calls’ and to Deactivate
CPS on CLI 955600145.
H;CPS Only Request;0.02.1;ES;856;;;;01;01;20041030-15:08:27;
D;1;955652000;A;0;20041030-15:08:27;;01;01;;;Ana Montaya;15647896B;;;
D;2;955443604;C;0;20041030-15:08:27;;00;02;;;Maria Cruz;;;;
D;3;955600145;D;0;20041030-15:08:27;;04;01;;;Esperanza
Fernandez;58276990F;;;
T;3;0;01;01;
Combined CLI/CPS RequestsThis is from Spanish (ES) Reseller 856 to Activate CPS on ISDN range with main number
955456100 and Activate a range of numbers 955100002 – 955100006.
H;CLI/CPS Request;0.02.1;AT;856;;;;01;01;20041118-10:50:13;
D;1;955456100;A;0;20041118-10:50:13;;01;02;;;Riojavino;E15647895;;;
D;2;;A;0;20041118-10:50:13;;00;03;955100002;955100006;Sofia
Cruz,45126245B;;;
T;2;0;01;01;
Cocom Web Manager ES Reseller Connect User Guide v.1.7 83 / 100
APPENDIX B Colt Response and reason codes
Colt Response Code
Colt Response Text
Description Explanation
0
okComment: Activated
for Action Change
The requested action has been successfully
completed
Ok CPS
pending
CLI activation has been successfully completed,
CPS request is pending
1 Data out of
rangeCLI is invalid. 9 digits without leading zeros.
cannot suspend CLI
<cli> - service
already suspended
The CLI which should be suspended is already
suspended.
cannot unsuspend
CLI <cli> - service
not suspended
The CLI which should be unsuspended is not
suspended.
Action is invalid.Invalid Action for provisioning was requested
(only A, D, M, are allowed)
Job Date is invalid. The date format is wrong.
Customer Request
Date is Invalid.
Possible Causes of Error – Wrong Data Format
supplied for Carrier Preselection. Correct Format:
YYYYMMDD.
CPS Level is Invalid
CPS Level is wrongly specified. Possible values
are
00 - Long Distance
01- Global Preselection
02- Exclusion of metropolitan calls
03- Inclusion of metropolitan calls
04- Deactivation of Preselection
Invalid area Code Area Code is missing or invalid
Cocom Web Manager ES Reseller Connect User Guide v.1.7 84 / 100
Colt Response Code
Colt Response Text
Description Explanation
Invalid Caller
Number
Caller Number missing or invalid
Range Start is
invalid
Range Start is invalid
Range End is invalid Range end is invalid
2 object
already
exists
CPS Pending, object
already exists
CLI is already active, however CPS is pending
best match conflict
with cli <cli>
There is a best match conflict, which can happen
if a CLI is provisioned or de-provisioned which is
part of a stub
direct conflict with cli
<cli>
The CLI is already provisioned and has been tried
to be provisioned again. The request has been
submitted for a range of CLIs. The CLI this
response relates to is already active on the
switch. The CPS request is proceeding normally.
You will probably get a response for each CLI in
the range.
If this is a single occurrence in the range
investigation is required.
CLI <cli> already
active
The CLI has been already activated on the switch
CLI already active The CLI has been already activated on the switch
cli is already
activated
A CLI activation has already been send and is
now in process
cli already activated
by modify
A modify command will automatically activate the
CLI if not already active.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 85 / 100
Colt Response Code
Colt Response Text
Description Explanation
Account of cli has
been modified
Will be sent if and only if there is a pending
modify request on the cli the Reseller requested a
deactivate for AND the modify has been issued
by a different Reseller
original account for
cli has changed
Will be sent if and only if there is a pending
modify request on the cli the Reseller requested
to activate for.
Could not process
current request -
Pending CPS
request
Will be sent in case the Reseller requests any
action on a CLI while there is a CPS request that
is either still pending in Cocom which was sent in
the last 7 days OR no final response has been
received from the PTT.
Account <account>
cannot modify its
own CLI
Reseller has tried to modify a CLI which has
already been assigned to him
8 object does
not exist Cannot suspend
unknown CLI <cli>
CLI is not activated on the switch
Account of cli has
been modified
range not available
No CPS found for
action DEACTIVATE
Account <account>
does not exist.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 86 / 100
Colt Response Code
Colt Response Text
Description Explanation
Account <account>
cannot submit CPS
requests for CLI of
another account
(best match)
Account <account>
cannot submit CPS
requests for CLI of
another account
(direct conflict)
Account <account>
cannot deactivate cli
of another account
This message will as well be shown if a CLI of
another reseller is suspended.
16
unknown
error
Account is locked
account is not
allowed to activate
account is not
allowed to deactivate
account is not
allowed to modify
Account do not have the right for modifications
account is not
allowed to perform a
CPS activate
Cocom Web Manager ES Reseller Connect User Guide v.1.7 87 / 100
APPENDIX CB2B Gateway Error and Warning Codes
B2B Gateway returns status /error and warning messages in the following structure:
Status message – Returned in Acknowledgement messageCode – numeric code messageType – The system reporting the error. Currently B2BGateway and
Cocom are the only values for this field messageDescription – Text description of the message (occasionally may
include java stack trace)
Message Code Message Type Message Description
0 B2BGateway Success Message/OK
-1 B2BGateway Validation Failed, Infrastructure Error
0 Cocom OK – Success
99 Cocom Error Message - Stack trace
Cocom Web Manager ES Reseller Connect User Guide v.1.7 88 / 100
APPENDIX D Error Codes from PTT (Telefonica)
The following tables are from the Telefonica CPS Result codes
PTT Response Code
Description in Spanish
Description in English
Explanation
0507 Formato del
numero telefónico
incorrecto o en
blanco
Incorrect Format of
telephone number or
field is blank
When the telephone number comes blank
or contains non numerical characters or
the length is not 9 digits
0508 Falta de
correspondencia
entre el numero y el
DNI/CIF del
abonado
Lack of
correspondence
between the number
and the DNI/CIF of
the subscriber
When for the given telephone number,
the DNI/CIF of the request does not
agree with the one of the subscriber who
has contracted the access
0509 Código de operador
solicitante erróneo
Operating Code of
applicant is erroneous
When the field that identifies the code of
the operating applicant does not have a
recognized value or is incorrect
0510 Numero de
referencia
duplicado o
incorrecto
Duplicated or
incorrect order
number
When a request with a order number
appears that or has been used by the
operator, or that is incorrect to contain
non alphanumeric characters
0511 Solicitud
redundante
Redundant request When the action that is asked for does
not modify the state in which is the
subscriber, and would not make lack
carry out no task
0512 Formato del
DNI/CIF incorrecto
o en blanco
Format of the
incorrect DNI/CIF or
blank
When this field comes blank or contains
non alphanumeric characters
0514 Unidad de
preselección
Incorrect unit of
Preselection or blank
When this field comes blank or does not
have a recognized value
Cocom Web Manager ES Reseller Connect User Guide v.1.7 89 / 100
PTT Response Code
Description in Spanish
Description in English
Explanation
incorrecto o en
blanco
0515 Tipo de
modificación
incorrecto o en
blanco
Incorrect type of
modification or field is
blank
When this field comes blank, it does not
have a recognized value, or the asked for
modification is incompatible with the
Preselection modality in which is the
subscriber"
0701 Inhabilitación
solicitada al
operador de acceso
Deactivate / Cease
requested by Access
Operator
0702 Inhabilitación por
baja en el operador
de acceso
Deactivate / Cease by
loss in the Access
Operator
0703 Inhabilitación por
cambio de titular
Deactivate / Cease by
change of titling
0704 Inhabilitación por
interrupción del
servicio
Deactivate / Cease by
interruption of service
0705 Cancelación por
falta de
acreditación del
consentimiento del
abonado
Cancellation of
Preselection due to
lack of accreditation
of subscriber’s
consent
LOA problem
1101 Numeración con
proceso de
preselección ya en
marcha
Preselection already
in progress
When on the CLI a process of
Preselection in progress on the part of
another operator or of the same operator
exists that not yet has finalized, and both
processes affect at least a same type of
calls
Cocom Web Manager ES Reseller Connect User Guide v.1.7 90 / 100
PTT Response Code
Description in Spanish
Description in English
Explanation
1102 Numeración
portada a otro
operador
Numeration carried to
another operator
When the number has been carried
another operator and no longer depends
on the access operator
1103 Numeración no
preseleccionable
Non Preselectable
numeration
When the number is not Preselectable,
understanding like Preselectable
numeration that that is including in the
ranks published by the CMT like
preseleccionables numbers and the
numeration that has been carried the
access operator
1104 Abonado ha
causado baja en el
aperador de acceso
Subscriber has
inflicted losses in the
access operator
When the subscriber is terminated by the
access operator for not paying his bill!
1105 Línea de abanado
con Telecomputo
Local line with
Telecómputo
When the subscriber asks for
Preselection and this one is incompatible
with the associate facilities of the line
(Telecómputo)
1106 Abonado con
servicio suspendido
o interrumpido
Subscriber with
suspended or
interrupted service
When the subscriber has the service
suspended or interrupted according to
articles 59 and 60 of the Universal
Regulation on watch.
1111 Solicitud
redundante
Redundant request When the action that is asked for does
not modify the state in which is the
subscriber, and would not make lack
carry out no task
1113 Numero telefónico
no preseleccionado
Not Preselected
telephone number
When the telephone number is not
Preselected with the operating applicant
1116 Numeración no
geográfica o no
Numbering non-
geographic or not
When the Preselection of the following
numerations is asked for:
Cocom Web Manager ES Reseller Connect User Guide v.1.7 91 / 100
PTT Response Code
Description in Spanish
Description in English
Explanation
perteneciente al
operador de acceso
pertaining to the
access operator
Geographic numeration that is not
assigned to the access operator,
excepting the case of the geographic
numeration that it has been carried being
the access operator the receiver.
Non-geographic numeration.
1117 Numero CENTREX
Cabecera sin línea
física
Number CENTREX
Head without wire line
When the Preselection of numbers Head
of CENTREX is asked for.
1118 Numeración con
proceso de
preselección ya en
marcha
Preselection already
in progress
When on the CLI a process of
Preselection in progress on the part of
another operator or of the same operator
exists that not yet has finalized, and both
processes affect at least a same type of
calls
1119 Numeración
portada a otro
operador
Numeration carried to
another operator
When the number has been carried
another operator and no longer depends
on the access operator
1200 Inhabilitada por un
tercer operador
Unsolicited cease by
another Operator
1300 Inhabilitada por
Telefónica
Unsolicited cease by
Telefonica
Cocom Web Manager ES Reseller Connect User Guide v.1.7 92 / 100
APPENDIX E Call Data Record Format
The CDR file contains only CDR records in a fixed length format. A CDR file is made
available twice per day – once in the morning and once in the afternoon. The files are
delivered at approximately 9AM and 5PM CET.
The 9 AM CET file contains calls from 4PM CET the previous day until 8AM CET on the
current day
The 5 PM CET file contains calls from 8AM CET to 4PM CET on the current day
E.1CDR File Format
E.2Character Coding
ASCII
E.3File Mark-up Coding
No structured Mark-Up used
Fixed length records
Fixed length fields, space filled
E.4Compression/Decompression Algorithms
CDR files are delivered in Zip format (Unix GZip, MS Windows Zip). However, Colt
recognizes that this can be difficult for certain companies to receive and the CDR files can
be delivered in plain text if required. Please notify Colt Customer Services if you need the
CDR files to be delivered as plain text (Uncompressed) files.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 93 / 100
Please Note: The CDR files are delivered to your directory 7 days a week and will vary
in size depending on the level of traffic that your customers generate.
E.5File Name
All unrated CDR files delivered to Cocom Web Manager and FTP have a filename in the
following format:-
<countrycode>_<profile>_<productidentifier>_<sequence no>_<date>.cdr.gz
Where:
<countrycode> in ISO 2 character format, note ES is used
<profile> is up to 5 alphanumerics and is the applicable profile for the product
<productidentifier> is the product identifier (1-2 alphanumerics) – see table below
<sequence no> is a rolling four digit sequence per <profile>_<product>
combination
<date> is YYYYMMDDHHmmss
.cdr is the extension
.gz is where the file is zipped
Product Identifier Product name
01 Reseller Connect
00 Voice Line
10 SIP Trunking
11 IP Voice Line
12 IN for Resellers
13 Carrier VoIP
Example: ES_AB1_01_0007_20110204170001.cdr.gz
Cocom Web Manager ES Reseller Connect User Guide v.1.7 94 / 100
E.6Consolidated CDR File Name
All Consolidated CDR files delivered to Cocom Web Manager and FTP have a filename in
the following format:-
<profile><transactionID>.cdr.zip.
Where:
<profile> is up to 5 alphanumeric and is the applicable profile for the product <transactionID> is the combination of date and unique number .cdr is the extension .zip is where the file is zipped
Example: AM220120110182.cdr.zip
E.7Call Detail Record Format
The data lines are 229 bytes in length and organised as:
Ref NameBytes/Length
PositionAlpha/Numeric
Format &Description
1 Origin 20 1 N
Originating CLI with leading 0. Filler
spaces must be added to fill in the
spaces designated for a field.
2Destination
(Terminating)20 21 N
Destination 0= Domestic and National,
Destination 00 = International
3 Product Type 2 41 N ‘01’=Indirect Service
4 Date 8 43 N YYYYMMDD
5 Time 8 51 N
HHMMSSss . Time duration is broken
up into tenths of a second. Fractions of
a second will be ignored.
6 Duration 8 59 NDuration of the call to the nearest
1/10th of a second SSSSSSSs
7 Continuation 1 67 N ‘0’, ‘1’, ‘2’, ‘3’ or ‘5’ – normally a 0; will
be ignored for our purposes. To be
Cocom Web Manager ES Reseller Connect User Guide v.1.7 95 / 100
used only if calls are greater than 6
hours
8 Switch ID 25 68 N Unique switch identifier
9Trunk
incoming25 93 N Internal use only
10Trunk
outgoing25 118 N Internal use only
11 Account Code 20 143 A Not in use
12 Pulses in 6 163 N Not in use
13Pulses
generated6 169 N Not in use
14 Pulses sent 6 175 N Not in use
15Service
Indicator4 181 N
0000 for standard calls, 0001 for ISDN
calls
16Charged (C-
Num)20 185 N Not in use
17Dialled (D-
Num)20 205 N Not in use
18 Carrier 3 225 AThe Reseller profile of up to 3
alphanumerics
19 End of Record 1 228 A Value of zero is shown
20 Line Feed 1 229
ASCII
Control
Character
Line Feed (ASCII Control Character
not visible in plain text editors
Cocom Web Manager ES Reseller Connect User Guide v.1.7 96 / 100
Please Note: There is an ASCII Control Character (Line Feed, HEX 0A) after the last
field 19 “End of record”. This Control character generates a new line for the next CDR
and shows that the actual CDR ends. Normally you can ignore this control character
except you use a HEX-Editor to process your CDRs.
Cocom Web Manager ES Reseller Connect User Guide v.1.7 97 / 100
E.8Sample Call Detail Record
Sample CDR file name from enhanced Cocom:-
ES_AB1_01_0007_20110204170001.cdr.gz
Sample unrated CDRs in the new standard format delivered to enhanced Cocom:-
0913231234 917861234012011120707255510000002240 00001 1127
1128 0000000000000000000000 AB10
0913231234 917861234012011120707400480000008590 00001 1177
1126 0000000000000000000000 AB10
0916741234 916691234012011120708040520000001400 00001 1127
1177 0000000000000000000000 AB10
0948441234 944701234012011120707223710000010830 00001 1156
1155 0000000000000000000000 AB10
0941311234 945271234012011120707283610000000590 00001 1156
1155 0000000000000000000000 AB10
Cocom Web Manager ES Reseller Connect User Guide v.1.7 98 / 100
APPENDIX F Country Codes
Country Code
Country Name
AT Austria
BE Belgium
DE Germany
ES Spain
FR France
GB Great Britain
IE Ireland
IT Italy
NL Netherlands
SE Sweden
PT Portugal
DK Denmark
Cocom Web Manager ES Reseller Connect User Guide v.1.7 99 / 100
APPENDIX G Activity codes
Country
Action Type
Current FTP Flat File Code
Cocom Kernel/XML Schema Descriptive Code
Description
ES CLI A ADD CLI Activate CLI on Switch
CLI D REMOVE CLI Deactivate CLI on Switch
CLI M TRANSFER CLI Modify CLI ownership to this Reseller
CPS A ADD CPS Activate Preselection on an existing
switched CLI
CPS D REMOVE CPS Deactivate Preselection
CPS C CHANGE CPS Change Preselection settings
CLICPS A ADD CPS Activate CLI on Switch AND activate
Preselection
Cocom Web Manager ES Reseller Connect User Guide v.1.7 100 / 100
top related