introduction to freshservice

An overview

• IT teams are tired of complicated tools that come with a steep learning curve.

• On-premise software is expensive and time consuming to deploy and maintain.

• High attrition rate among IT teams because of low motivation.

CHALLENGES

WHY FRESHSERVICE

• A Simple interface that makes your work easier than ever.

• Configure, don’t customise. Spend time solving customer issues, not maintaining the tool thanks to the cloud/SaaS model.

• Motivate your team with a gamified service desk.

FRESHSERVICE AT A GLANCE

KEY FEATURES Self support portal

!Completely rebrandable service desk. !Self support portal designed to encourage users to solve issues themselves thus reducing load on the agents. !!!!

Coming soon !

Barcode/RFID Network Monitoring softwares

Server/Application monitoring softwares

KEY FEATURES Integration with third party apps

Improve team morale and motivation with built in game mechanics

KEY FEATURES Integrated game mechanics

ROADMAP

CUSTOMER SPEAK

We spend 80% of our time supporting internal customers. Freshservice helped us setup a helpdesk in less than an hour, with no infrastructure and no risk.

!Claus Rasmussen

Director IT - Belville Rodair

I am impressed with Freshservice’s functionality, interface, and ease of customisation. Awesome product!

!Adam Darack,

IT Manager - Town of Edgartown

“Sign up for your helpdesk at

freshservice.com/signup

Freshservice delivered on all fronts and instantly has my business running more efficiently.

!Jon Taylor

President - Bayon Consultants