introduction to the m2m management center
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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
2013
Introduction to the M2M Management Center
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2
How Will This Presentation Help Me? How will this presentation help me?
Use this introductory presentation to
• Become familiar with the features of the M2M Management Center portal
• Learn about the basic tools available in the M2M Management Center portal to manage the connectivity of your M2M devices
• Learn how to navigate between the M2M Management Center portal and Verizon Wireless portals
• Customize the M2M Management Center portal to support the way your company does business and the way you do your job
• Get help when needed
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3
What Does the M2M Management Center Portal Have to Offer?
What does the M2M Management Center portal have to offer?
Portal Features • Customizable interface that allows you define pertinent information to display
• Interactive, customizable, graphical Dashboard with drill-down capabilities
• Filtered Device List display
• Readily available device details
• Flexible customer-defined device attributes for identifying, sorting, and grouping
• Customer-defined device naming and grouping
• Easy navigation between portals to perform service provisioning
• On-demand reporting for historical trending and real-time decision support
• Customer administrator-configured alerts to notify users of exception conditions
• Robust logging of system activities and notifications you’ve received
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4
How do I access the M2M Management Center portal?
Find and click any Machine to Machine link in a Verizon Wireless portal (Verizon Enterprise Center or My Business) 1
2 M2M Management Center portal appears within the Verizon Wireless portal window frame
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5
I need to…
What can I do from the menu tabs?
Get a quick, comprehensive view of the state of my M2M devices on the Verizon Wireless network
Find and display certain devices and perform actions on them such as: • Naming • Grouping • Using a link where I can
provision service
• Learn how to perform a portal task
• Research information displayed in the portal
• Call Customer Support for HELP
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6
I need to…
What can I do from the menu tabs?
• Research usage per device • Obtain rated, unbilled usage per
device for the current billing cycle • Analyze device connectivity
patterns • Examine service provisioning
history
Evaluate patterns of data usage trends
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7
I need to…
What can I do from the menu tabs?
Customize my Dashboard (any user) I am an administrator and I need to create and/or maintain: • User records • Groups of users for notification • Notifications
View records of • Past system events • Past user events • Notifications
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8
What Is the Dashboard Showing Me?
Dashboard charts display a variety of system and M2M device states
The Dashboard is your System-wide view of M2M devices on the Verizon Wireless Network
What is the Dashboard showing me?
This Dashboard chart shows… Device State Status How many devices are active, suspended, etc.
Active Device Service Plan Distribution of all active devices by service plan name
Active Device Connection Status How many devices are connected and how many are disconnected
Current Period Data Usage and Current Period SMS Usage
Number of devices whose accumulated data or SMS usage in the current billing cycle falls into each data bucket
Device Alarm Status How many times each alert has been triggered in the current billing cycle and has not been acknowledged
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9
What features make the Dashboard useful?
Click in this Dashboard chart to display the details in this screen Device State Status Active Device Service Plan Active Device Connection Status
Device List
Current Period Data Usage Current Period SMS Usage
Aggregated Device Usage Report
Device Alarm Status Notification Log
Click a bar of a bar chart
Click a slice of a pie chart
Drill-down Click in a section of a Dashboard chart to go to a screen that is filtered to show details behind the data
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10
What features make the Dashboard useful?
Filters Apply filters to Dashboard charts to show only devices under your management
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11
Configure your Dashboard in 4 steps using Admin > Dashboard Config
1 Select charts to include 2 Choose chart formats 3 Define usage bucket settings 4 Define filters*
Can I customize the Dashboard?
* Device groups must be established first
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12
The Device List is your Detailed view of M2M devices on the Verizon Wireless Network
Where can I see information about devices?
Use the Device List to • Search for devices using Default and Advanced controls • Reveal more details about a specific device • Group devices in two ways • Go to a Verizon Wireless portal to perform service provisioning actions • Define your own custom Device List • Print or export device-related data
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13
How Do I Find Devices to List?
Click Advanced Search to display
more search fields
Searching tips:
• Populate as many fields as possible to perform a targeted search
• Application combines multiple search values with “and”
• Use the wildcard character (%) when you are unsure of values
How do I find devices to include in the list?
Default search fields are always visible
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14
What If I Want More Information About a Device?
How do I get more information about a specific device?
Click the View Info link next to a device to display its details
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15
How can I manage devices with common attributes?
Group by Custom Fields 1. Select devices 2. Choose Assign Custom
Fields action 3. Assign the same value to all
devices
Form Device Group 1. Select devices 2. Choose Assign to Device Group
action
Two methods of grouping available in the Device List
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 16
How do I provision service for M2M devices?
Use one of these links on the Device List screen to go to a Verizon Wireless portal
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 17
Create and change your view of the Device List using 3 steps (Customize reports using these steps also)
Can I customize the Device List?
1 Select Create View 2 Name & build your view 3 Choose your view
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 18
Any user can change the following using Admin > Contacts • Time Zone
• Portal Landing Page (screen you see each time you enter the M2M Management Center)
What other portal elements can I customize?
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 19
Administrators can use Admin > Custom Field Labels to assign system-wide labels to Custom Fields
What other portal elements can I customize?
Enter labels for up to five custom fields and save
Afterward, custom labels are displayed throughout the M2M Management portal, wherever custom fields appear
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 20
Can I assign different names or identifiers to devices?
Use Custom Fields to accommodate internal naming schemes
Assign your company’s IDs to devices in a custom field….
Then, include them in different views and sort by your device-naming scheme
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 21
Where Can I Find Out More About My M2M Devices?
Inside the M2M Management Center Portal
5 standard Device Reports
Outside the M2M Management Center Portal
Real-time device-related notifications by email or SMS
From:DO_NOT_REPLY@nphase.com (Alert) Device Management Portal Alarm Notification
Type: Status: Usage in KB>100 DAILY
(Usage in KB=4687 on device 03708337444,),
5/26/2010 2:03:00 PM
May 26, 2:03 pm
Where can I find out more about my M2M devices?
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 22
I need a report with usage data…
What Reports Are Available in the M2M Management Center Portal?
Establish “normal” usage patterns by examining daily usage Track overall usage to
date against plan
What reports are available in the M2M Management Center portal?
View rated, unbilled usage per device for current billing cycle
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 23
I need a report with connectivity data…
What Reports Are Available in the M2M Management Center Portal?
Research or troubleshoot connectivity by examining the Start and Stop events associated with a device’s connections and AAA* data
Monitor a device’s “normal” connectivity patterns by examining details of its connected sessions
What reports are available in the M2M Management Center portal?
* AAA stands for Authentication, Authorization, and Accounting.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 24
I need a report with service provisioning data…
Note: The Diagnostic Event Report is a premium report offered only to customers with specific M2M devices.
What Reports Are Available in the M2M Management Center Portal?
Examine service provisioning actions performed for a device
What reports are available in the M2M Management Center portal?
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 25
Use these 3 easy steps to generate any report
How do I generate reports?
1 Select Report from Menu 2 Supply Report Criteria 3 Generate Report to print or export
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 26
What are notifications? Notifications alert you by email or SMS of various conditions or exceptions
For this exception category Create this type of alarm
Usage • Usage in KB • Rogue Device
Account Maintenance • Activate • Deactivate • Suspend • Resume • Service Plan Change • IMEI Change (for 4G devices only)
Aggregate of Devices • Usage in KB • No. of Activate Requests • No. of Deactivate Requests • No. of Suspend Requests • No. of Resume Requests • No. of Service Plan Change Requests
Network • Abnormal Disconnect • BSID Change (for 3G devices only)
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 27
What are some examples of how to use notifications?
You can create alarms for exceptions such as… Device-related Exception Alarm Type to Create Device is near its usage threshold Usage in KB
Fixed asset acquires a new BSID, indicating that it might have been moved without authorization
BSID Change
You’ve suspended more than the usual number of devices in a particular area
No. of Suspend Requests
Your device activation request was not successful Activate
Device disconnected abnormally Abnormal Disconnect
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 28
1 REQUIRED: Create groups of users to receive notifications
2 OPTIONAL: Create groups of devices to monitor
3 REQUIRED: Create rules for generating notifications
How do I create notifications?
Set up notifications in 3 steps (Notification Setup is an Administrative function)
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 29
When you receive an alert (notification), let your company’s policies dictate your primary response. Use one of the portal resources below to respond when appropriate
Include Device Alarm Status chart in Dashboard and use drill-down feature to go to the Notification Log (see right)
Go to Logs > Notification Log and Acknowledge
What do I do with notifications?
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 30
The Master Log is a record of all System and User Actions
Is There A Way to See Device-Related Actions That Don’t Generate Notifications?
How can I see device-related actions that don’t generate notifications?
Log also includes actions that generate notifications
Tip: Use the search criteria at the top of the screen to filter data in the Master Log
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 31
What else is there to know about the portal?
Use the Support tab to learn more
• Left-most area contains Customer Support Contact Number • Documentation references include
• M2M Management Center User Guide contains • Step-by-step instructions for all portal-driven procedures • Data definitions • Technical details
• FAQs are answers to common questions • Portal Enhancements describe new features
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