invictus converged solutions logistics services
Post on 18-Dec-2014
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Logistics and Program Management Services
We provide information communications and technology services to our clients enabling them to identify, implement and manage the best solutions for their business
Our Mission
Services Overview
• Invictus Converged Solutions offers a complete set of World Class Support Programs such as:
• Deployment Services–Implementation/Site Readiness–Staging & Test–Remote Install Support and Project Management
• Maintenance & Support–24x7 Telephone Support–Trouble Tickets–Parts Replacement, Spares and Logistics Management–Onsite Labor Services
• Network Management and Monitoring–NMS Implementation–Monitor and Restore–Network Management and Fault Resolution–Analysis and Review
• Multi-vendor/Multi-technology - Legacy-to-Converged Networking Environments
• Customized Maintenance and Support Offerings
Converged Networks supporting Voice, Data & Video are an increasing
requirement in organizations of all sizes.
Converged Network Technologies are diverse
and can be complex.
Many organizations utilize technology from multiple
manufacturers
Services Suite
Capabilities
Problem Resolutio
n
Problem Determinati
on
Remedial Maintenance
Real Time Network Monitoring
Performance Mgmt & Capacity Planning
Partner Coordination
Single Point
of ContactSupp
ort
Project Management
Spares & Logistics
Technical Support
Implementations
7x24 Availability
Service Delivery Platform
• Professional Services Delivery Engine Offering a Strong Services Portfolio to directly impact your bottom line
• World Class Service Delivery Systems
• Thousands of Sites Under Service Contracts
• Delivering Services and Support Solutions Since 2005
• 24X7X365 Support Center
• Thousands of Field Services Resources in North America and Select International Markets.
Our Resources
• Multi-Vendor/Multi-Technology Support• ~8500 People in our Organization (including Services)
– Utilize In-House Resources and Contracted Authorized Service Partners (ASPs)
– 3 Tiered Technical Field Resources• Field Resources – Approximately 100 including
dedicated/onsite staff and geographically assigned Field Techs• Partner Network – Approximately 400 Technicians who are
contracted on a Regular Ongoing Basis• Extended Partner Network – Over 8,000 Field Technicians and
Specialists contracted on an ad hoc basis
• Over 100 Depot Locations in the US and Canada• 24/7 Management Service Center
Customers
Logistics & Parts
Field Service
Remote Logistics Centers- Depot Repair- Replacement Parts On Site Within 4 hours
- Network Monitoring & Management- 7X24 Remote Diagnostic Support- On-Line Problem Resolution
Managed Services Center
DELIVERY
Support
• Efficient use of Personnel & Spares Pool
On-Site Field Engineer Support• Multiple Technical Pools & Specialties• Numerous Service Delivery Partners• Nationwide Support
Services Value Proposition
• Ongoing Expense & Budget Reductions– Cost of Downtime
• Internal Personnel Utilization• Distributed Multi-Vendor/Multi-Technology
Networks– Technical Expertise on Specific Technologies and
Products– No One Supplier Supports Everything– Invictus contracts with Multiple Suppliers so you don’t
have to– Reduce Training Time and Expense
• Invictus takes accountability for your network
problems• Invictus provides ubiquitous service to users of IT
systems as your Single Point of Contact (SPOC)
The Invictus Difference
• Support for all the components and technologies: software and hardware
• Investment in facilities, tools and test equipment necessary to solve your problems
• Extremely well qualified people– CCIE’s, MCSE’s, Sun Certified engineers
• Broad coverage– U.S. and Canada– Select International Markets
• Hardware independent• Vendor/Technology Neutral
Spares Depots (Red)7x24 Spares & Logistics Centers
Field Service Areas (Blue)Field Technical SupportSelected Tech Database
North American Coverage
Staging, Integration & Test Services
• 11,000 Sq Ft Network Assurance
and Test Facility
• Verify Design
• Net Refresh
• Configuration and Programming
• Testing
• Logistics & Inventory Management
• Complete Documentation
• Coordinated Delivery & Installation
• Reporting to ensure SLA compliance
Net Refresh Project Profile
Tech Refresh Sites800+ sites US & Canada
• Site Surveys• Branch Network Inventory• Cable Cleanup• Router/Switch Upgrades• POS device Upgrades• Frame, DSL to MPLS Migration
Customized Solutions
• Onsite Staffing
• Hot Spares
• Preventative Maintenance
• Remote Online Diagnostics and Repair
• Logistics and Parts Support
• Onsite Support up to 7x24x365
• First Call Help Desk Support Through Total Support
Client Support Center
• State-of-the-Art Managed Support Center (MSC)
using Field Point Call Handling Software for
Management and Dispatch
• 24 Hours Per Day/7 Days Per Week Operation
• Dispatch Call Management
– Total Call Ownership
– Performance Reporting
• Oracle Database Supported Knowledge Base
Technical Competence you can Trust
• Remote Diagnostics Specialists available within 15
minutes of a Customer Call
• Trained and Certified Engineers to Troubleshoot
your issues
• Simple, SPOC interface into all services
– Call Management
– Remote Repair
– Network Monitoring
– Management Escalation
Partner with Us!
• Complete life-cycle based plan for support of your IT Infrastructure
• Comprehensive, customized solutions based on a complete understanding of your business, technology and support requirements
• Multi-vendor/Multi-technology
• Financial strength and stability based on sound business principles of operation
• World class service infrastructure
Thank You
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