iso 9001:2015 iso 14001:2015 ohsas 18001 changes, requirements, and implementations the new...

ISO 9001:2015ISO 14001:2015

OHSAS 18001

Changes, Requirements, and Implementations

The New

Eng.Osama Aljarrah

Quality Management System(QMS) is a business processes focused on

achieving quality policy and quality objectives to reach customer satisfactions

It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management

A story about Everybody, Somebody, Anybody, and NobodyThere was an important job to be done and

Everybody was asked to do it.Everybody was sure Somebody would do it.Anybody could have done it, but Nobody did it.Somebody got angry about that because it was

Everybody's job.Everybody thought Anybody could do it, but

Nobody realized that Everybody wouldn't do it. It ended up that Everybody blamed Somebody

when actually Nobody asked Anybody.

ISO 9000 Background

ISO 9001 revision since it started

ISO 9000 series

ISO 9000 series

Looking for the future The vision of standard preparation

committee is looking a head to the need of the future

ISO 9000 seriesRevision of Quality Principles

ISO 9000 seriesISO 9001:2015 Time Line

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

ISO 9000 Clauses

Performance evaluation

ISO 9000 ClausesContinual improvement

Internal and External Auditing

ISO 14001 is a sets of an environmental management system requirements.It helps organizations improve theirenvironmental performance through moreefficient use of resources and reduction ofwaste, gaining a competitive advantageand the trust of stakeholders.

ISO 14001:2015

ISO 14001:2015How do I get started with ISO 14001:2015?1 – Define your objectives. What do you want to achieve with this standard? 2 – Get the buy-in from senior management. It is essential that the leaders of your organization support the objectives of an effective environmental management system and are committed to the process.3 – Get a good overview of existing processes and systems that are relevant to your environmental impact. This will form the basis of your environmental management system and allow you to more easily identify any gaps.

OHSAS 18001What is OHSAS 18001?

OHSAS 18000 is an international occupational health and safety management system specification. It comprises two parts, 18001 and 18002 and embraces a number of other publications.

OHSAS 18001 is an Occupation Health and Safety Assessment Series for health and safety management systems. It is intended to help an organizations to control occupational health and safety risks. It was developed in response to widespread demand for a recognized standard against which to be certified and assessed.

Other QMS CertificationsExternal benefits are primarily increased

sales opportunitiesQMS certification is preferred or required

by many corporate buyersInternal benefits include improved

profitability, improved marketing, reduced costs, and improved documentation and improvement of processes

The Baldrige AwardThe Malcolm Baldrige U.S recognized

National Quality Award promotes quality strategies and achievements by outstanding organizations for performance excellence

It is awarded annually after a rigorous application and review process

Award winners report increased productivity, more satisfied employees and customers, and improved profitability

The seven categories of the award are1. Leadership2. Strategic Planning3. Customer and Market Focus4. Measurement, Analysis, and Knowledge

Management5. Workforce Focus6. Process Management7. Results

The Baldrige Award

Introduction King Abdullah II Center for Excellence was

founded in January 2006 by the Royal DecreeNational Distinctive Referential Host for all

excellence awardsHis Royal Highness Prince Faisal Bin Al-

Hussein is the Chairman of the Board of Trustees, under which the Center is managed and supervised.

Awards managed by KACE www.kace.jo“King Abdullah II Award for Excellence in

Government Performance and Transparency” www.kaa.jo

“King Abdullah II Award for Excellence” for Private Sector www.kaaps.jo

“King Abdullah II Award for Excellence” for Business Associations: phase I Mark of “Best Practice” www.associationsaward-jo.com

Excellence Pyramid

Assessment MethodologyThe final score for each ministry / institution depends

on four integrated components, which are:

• 60% for the Assessment Process findings.

• 15% for the Mystery Shopper findings.

• 15% for the Customer Satisfaction findings.

• 10% for Employee Satisfaction findings.

Thank you for listening