it briefing agenda 7/15/04
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Information Technology at Emory
Information Technology DivisionTechnical Services
IT Briefing Agenda 7/15/04
• PS Support Overview• June Action Items• TS Updates• Tipping Point IPS Update • Modem Pool Support• Software Express• NetCom (Wireless)
Update• SP2 –discussion & knowledge sharing of
problems encountered and planning
• Mark Elliott• Karen Jenkins• Mahbuba• Jay Flanagan • Stu Lipkin• Karen Jenkins• Paul Petersen
Information Technology at Emory
PeopleSoft8, OPUS & Local SupportMark ElliottPeopleSoft SA Tech Lead
Information Technology at Emory
Information Technology DivisionTechnical Services
PeopleSoft 8 web client
• PeopleSoft 8 implemented June 2003
• Robust HTML-based client fully deployed to all users
• Very limited Windows client use
Information Technology at Emory
Information Technology DivisionTechnical Services
Web Client Support
• OS updates current• Browser releases and updates
current• PC date, time, time zone correct• Avoid duplicate-named PC’s• Be aware of troubleshooting tips at
http://www.emory.edu/OPUS/
Information Technology at Emory
Information Technology DivisionTechnical Services
Desktop Vulnerabilities & PS
• Some desktop issues are reported as PeopleSoft issues
• Example from March 2004:– Users reported slow PS performance– Problems could not be replicated
centrally– PS technicians deployed– Problem identified as Gaobot virus
Information Technology at Emory
Information Technology DivisionTechnical Services
Secure PS Resources• PeopleSoft 8 servers in Trusted Admin
Core– Webservers, File Servers, DB Servers
behind firewall– OPUS access via Reverse-Proxy server– Exception access via PeopleSoft VPN
• Windows client users• Off-campus, non-production web users• All other protocols: e.g., SQL+, SSH
– Exception file access protocols for specific interfaces
Information Technology at Emory
Information Technology DivisionTechnical Services
PS Help Escalation
• First tier support is your local desktop support
• Second tier support:– Access, authentication issues:
ITD Help Desk 7-7777– Application, authorization issues:
• Students & Faculty – OPUSHELP@listserv.cc.emory.edu
• Staff –Contact your functional liaison (e.g., Registrar’s Office, Financial Aid Office, etc.)
Information Technology at Emory
Information Technology DivisionTechnical Services
PeopleSoft
?Questions?Questions
Information Technology at Emory
Information Technology DivisionTechnical Services
June’s Action Items
• Blocked Port Process– Working on single view to all status
using Support Magic– Re-activation process is to do one of
the following:• Fully annotate in the ticket how the
system was cleaned and send to NetCom for activation
• Contact Craig Myers and he will send request to NetCom
Information Technology at Emory
Information Technology DivisionTechnical Services
help@emory.edu• July 30 is now May 12th • Email into Magic will no longer be available• Decommission delayed to add requested
features and additional request forms– LearnLink, Maple Migration, IP Request, etc.– “Please wait” added during page load– Added ability to specify additional email addresses
to receive a copy of the support request email confirmation
• After July 30th users will receive a bounce message back with the ESR url
Information Technology at Emory
Information Technology DivisionTechnical Services
System Maintenance
• New location to view the scheduled maintenance activities
http://r25web.cc.emory.edu/CM
Information Technology at Emory
Information Technology DivisionTechnical Services
TS Updates• Web Migration
– Migrate code by 7/31 to Maple• Active Directory
– Old NT 4.0 domain will be decommissioned July 31
– Contact NT group to arrange a trust in EmoryunivAD
– EmoryunivAD will be migrated to Native mode this weekend.
– Upgrading some of the domain controllers to Win 2003 this weekend.
Information Technology at Emory
Tipping Point IPS Implementation
Jay D. FlanaganTechnical Services
Information Technology at Emory
Information Technology DivisionTechnical Services
2 Box Border Deployment
Information Technology at Emory
Information Technology DivisionTechnical Services
Tipping Point Deployment For Admin Trusted Core
Administrative Trusted CorePeopleSoft HR
Finance / Payroll / HR / FAS
Existing Academic Network
Internet Border Network
Healthcare Network
DMZ
ServerIron400Load Balancing
Switch
TrustedFirewall
TrustedFirewall
ServerIron400Load Balancing
Switch
BI 15000Central
BI 15000NDB
BI 15000Briarcliff
BI 15000North
ServerIron400Load Balancing
Switch
FI 500 DMZ Switch
Remote Access(VPN)
ResNet
Existing Healthcare Firewall
Existing GatewayFirewall
SPH Network
Existing SPH Firewall
Tipping Point IPS Boxes
Tipping Point IPS
Boxes
Resnet Router with ACL’s
Information Technology at Emory
Modem Pool Support Status
Stu LipkinTechnical Services
Information Technology at Emory
Information Technology DivisionTechnical Services
Modem Pool Update
• The new number (471-1318) went live on June 15th 2004
• The old number (727-4000) was decommissioned on July 8th
• 800+ calls taken in the last 5 weeks
Information Technology at Emory
Information Technology DivisionTechnical Services
Modem Pool Stats
• 320 modems available• Consistently rising usage• Averaging 140 users• Usage peaked at 252 users
Information Technology at Emory
Information Technology DivisionTechnical Services
Known Support Issues
• Password Synchronization • Windows 95/98 systems
– Attached to a domain– Novell Client Installed– EOL pre-2001 installed– Old modem drivers or firmware
Information Technology at Emory
Information Technology DivisionTechnical Services
Known Support Issues (cont.)
• Macintosh– Airport/Airport Extreme basestations– V92 modem scripts
Information Technology at Emory
LiveUpdate & Software Express
Karen JenkinsTechnical Services
Information Technology at Emory
Information Technology DivisionTechnical Services
LiveUpdate
• LiveUpdate migrated to new antivirus server– Updates occur 3 x per day– New Software Express and EOL
Symantec client will be configured to this new system
– Old 8.x clients will connect directly to Symantec for the updates until they are upgraded to the new version
Information Technology at Emory
Information Technology DivisionTechnical Services
Managed AV
• Managed AV– Campus parent server available to
departmental servers for updates– Virus definitions updated hourly –and-
critical updates can be pushed to clients immediately
– Investigating installing a managed faculty/staff server and/or student server to provide management to campus entities without a local managed AV server … thoughts?
Information Technology at Emory
Information Technology DivisionTechnical Services
New Software Center
• Portal to various methods to obtain software• Software Express – downloadable site licensed
software or Emory developed software• TechTools – only for Tech Professionals in the
Local Support Database (currently under development)
http://software.emory.edu/
Information Technology at Emory
Information Technology DivisionTechnical Services
NetCom
?Questions?Questions
Information Technology at Emory
Information Technology DivisionTechnical Services
SP2
?Questions?Questions
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