itft-computerised reservation system

Computerised Computerised Reservation System

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A computer reservations system (or central reservation system) (CRS) is a computerized system used to store and computerized system used to store and retrieve information and conduct transactions related to air travel.

• Originally designed and operated by airlines, CRS were later extended for the use of travel agencies. Major CRS the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution Systems (GDS)

Airlines have divested most of

their direct holdings to

dedicated GDS

Modern GDS typically allow users holdings to

dedicated GDS companies, who

make their systems accessible to

consumers through Internet gateways.

typically allow users to book hotel rooms

and rental cars as well as airline

tickets.

They also provide access to railway reservations in some markets although

to railway reservations in some markets although

these are not always integrated with the main

system.

CRS DISTRIBUTORS

• Amadeus• Galileo• Sabre• Abacus• Abacus• World Span• Apollo• System One

HOW CRS BEGAN

Until the mid seventies, Computer Reservation systems used by

airlines were all Single access and were only used by the airlines.were only used by the airlines.

However, airline’s selling agents also needed access to this system

to more efficiently sell and get updated information.

• A multi access CRS was required to give travel agents the access to information from all major airlines.

• The earliest CRS were started by American • The earliest CRS were started by American Airlines – SABRE and United Airlines –Apollo in America to serve the Individual Airlines in America.

• 1953, American Airlines CEO C. R. Smith chanced to sit next to R. Blair Smith, a senior IBM sales representative, resulted representative, resulted in a 1959 venture known as the Semi-Automatic Business Research Environment (SABRE)

Delta Air Lines launched the Delta Automated Travel Account System (DATAS) in

1968.1968.

United Airlines and Trans World Airlines followed in 1971 with the Apollo Reservation System and Programmed Airline Reservation

System (PARS), respectively

• In 1976 Videcominternational with

BritishAirways,launched Travicom,

the world's first multi-access multi-access reservations system

AMADEUS

• Founded in 1987 by Air France, Iberia, Lufthansa, and SAS

• Amadeus is a leading global distribution system and technology provider distribution system and technology provider serving the marketing, sales, and distribution needs of the world’s travel and tourism industries.

GALILEO INTERNATIONAL

Galileo International was Galileo International was founded in 1993 by 11 major

North American and European airlines: Air

Lingus, Air Canada, Alitalia, Lingus, Air Canada, Alitalia, Austrian Airlines, British

Airways, KLM Royal Dutch Airlines, Olympic Airways,

Swissair, Air Portugal, United Airlines, and US

Airways.

It is a major player in the GDS business throughout the world: North America, Europe, the Middle East, Africa, and the Asia/Pacific region.

Galileo’s competitive strengths include market share, well-balanced global presence, relationships with well-balanced global presence, relationships with diverse travel vendors, advanced information systems, highly skilled personnel, and a stable product line.

Today, Galileo is the forerunner of the e-ticket in India.

Functions of CRS

• Gives direct access to an airline’s reservation system to an agent.

• Assign a PNR to the passenger.

• Quote domestic, international fares for all routings.

• Create a reservation for a passenger & a passenger & automatically price the itinerary.

Gives information like climate, maps, time difference etc.Print a ticket and prepare a Print a ticket and prepare a

passenger’s itinerary.

• Keeps a record of passenger history for a year from the day of reservation.

• Giving additional requests for services • Giving additional requests for services like meal, wheelchair,seat request,etc.

• CRS can perform routine tasks like changes in reservation, cancellation, addition of new information at very fast speeds. fast speeds.

• Make reservations for hotels, cruise lines, car rental etc.

ADVANTAGES OF A CRS SYSTEM

FAST SYSTEM OF RESERVATIONS.

SAVES TIME.

PROVIDES UPDATED INFORMATION.PROVIDES UPDATED INFORMATION.

CARRIES OUT DIFFUCULT AND TIDEOUS JOBS WITH EFFICIENCY.

IS A VERY ACCURATE AND ERROR FREE METHOD OF MAKING BOOKINGS

WHAT CRS CAN DO FOR TRAVEL AGENCY

Automation allows the agent to:

A) Check flight availability on any of the worlds major the worlds major carriers nearly a year in advance.

B) Displays schedules and connecting services between city pairs

• C ) Displays the schedules of hundreds of airlines.

• Book the reservation and automatically price most itineraries.

• Print the ticket , provide an invoice, and prepare the and prepare the passengers itinerary.

THE SYSTEM ALSO CAN

• Check the availability and confirm reservation for hotels.

2) Confirm car rental

reservation.

3) Make reservation and book tickets for

some railway journey.

4) Provide international

rail information.

5) Access cruise information .

6 ) Provide information as weather condition, ski condition and availability of convention facilities.

7) Keep files on frequent travelers and their preferences.

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