jim petrassi...mobile and social by default industry specific challenges global expansion in...

Jim Petrassi Sr. Managing Partner, CSC

jpetrass@csc.com

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CIO BAROMETER 2013 | 5TH EDITION

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NEARLY 700 I.T. LEADERS TRENDS & PERSPECTIVES OF I.T. DEPARTMENTS

http://www.csc.com/cio_barometer

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The role of an IT Executive

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PRIMARY role of INNOVATING and creating VALUE with technology in 2013

*CSC CIO Barometer

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PRIMARY role of INNOVATING and creating VALUE with technology in 2015

*CSC CIO Barometer

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LOOKING INTO THE FUTURE

CIO TO BECOME THE ENABLER OF THE CORE

BUSINESS STRATEGY

Involvement in the direction of the core

business strategy

Leadership in innovation and creating value

with new technology

A driving force for operational excellence

Involved in the direction of CORE business STRATEGY

*CSC CIO Barometer

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Technology Trends & Priorities

70% of CIOs are DEPLOYING SOLUTIONS for Big Data, Analytics & Information

Management

600% INCREASE in SPEND on CLOUD Services in Just

2 Years

65% of IT Execs: CREATING Mobile Applications is a Key CHALLENGE

for IT

74% of CIOs: Cyber / IT Security Remains a Serious Priority

74% of IT Execs: Desire to INCREASE the

Level of Internal IT SKILLS & Acquire NEW TALENT

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What’s  The  Forecast? “Cloudy  with  a  chance  of  Digital  disruption….”

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Attract and retain a new generation of employees

Customer Service and Engagement

Growth / Consistent Selling /

Single view of Customer

Compliance, Regulation

Optimization, Austerity and

Efficiencies

Deep Expertise Exposed to

Outside World

Consumerization with Bring your own Device/ Technology/  Software…

Anywhere, Anytime Access to DATA and

Tools

Reliability, Availability, Security

‘Double  Deep’  teams bypassing IT

Business leader

Value Provider

Cut Costs

Navigate Politics

Create Agility

Lead Change

Market Differentiation

Innovation and Differentiation

The Role of an IT Executive Has Changed Dramatically...

Mobile and Social by default

Industry Specific Challenges

Global Expansion in Economic Turmoil

Profound move from Hunting to Fishing

Brand, Data and IP Protection

Market Differentiation in a ‘Margin  Squeeze’  market

Cloud  /    ‘aaS’

Mobile ,Social and Crowd Sourcing

The ubiquity and volume of Data

The  ‘Internet  of  Things’

Commoditization of IT

Partners not Suppliers

Best Technology

Business Value

‘Mountain  Guides’

New Commercial Models

Bombarded by Marketing

BRIC CIVETS

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…  Driven  by  a  Shift  from  Inside-Out to Outside-In

Attract and retain a new generation of employees

Customer Service and Engagement

Growth / Consistent Selling /

Single view of Customer

Compliance, Regulation

Optimization, Austerity and

Efficiencies Innovation and Differentiation

Deep Expertise Exposed to

Outside World

Consumerization with Bring your own Device/ Technology/  Software…

Anywhere, Anytime Access to DATA and

Tools

Reliability, Availability, Security

‘Double  Deep’  teams bypassing IT

Mobile and Social by default

Industry Specific Challenges

Global Expansion in Economic Turmoil

Profound move from Hunting to Fishing

Brand, Data and IP Protection

Market Differentiation in a ‘Margin  Squeeze’  market

Cloud  /    ‘aaS’

Mobile ,Social and Crowd Sourcing

The ubiquity and volume of Data

The  ‘Internet  of  Things’

Commoditization of IT

Business leader

Value Provider

Cut Costs

Navigate Politics

Create Agility

Lead Change

Market Differentiation

Partners not Suppliers

Best Technology

Business Value

‘Mountain  Guides’

New Commercial Models

Bombarded by Marketing

BRIC CIVETS

Inside-Out • Company/Supplier-centric • Marketing collateral • Market intelligence • Internal know-how • Intellectual property • Management/control • Fixed, internal company IT

Outside-In

• Customer/Community-Centric • Community-generated content • Real-time analytics • Ecosystems, vertical clouds • Open source collaboration • Leadership/influence • Scalable cloud, public IT

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Employees Suppliers Partners Contractors CUSTOMERS!

Forces For Outside-In Architecture

High Security Systems, Networks,

Apps & Data

Devices/ BYOT

SaaS

Cloud Computing

User- Generated Content

Business Ecosystems

Internet of Things

Customer- Experience/ Identity Open

Communities

Predictability/ Understanding

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Outside > In Living in a world of exponential business disruption

Consequences of missing a disruption?

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Other Outside > In Examples

3 Billion New Customers: Using Mobile

Gaming & Global Teams: Creating Ecosystems for

Innovation

New Business Models = New Revenues

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Is your firm Outside-In? Do  you  envision  yourself,  the  CIO,  as  your  firm’s  next  CEO?  

http://lef.csc.com/leads/outside-in-assessment

1 Strongly Disagree 5 Strongly Agree

1 Strongly Disagree 5 Strongly Agree

Questions? Jim Petrassi

Sr. Managing Partner, CSC jpetrass@csc.com