john sweeney, director of health care informed from the national homecare ireland conference 2014

Promoting Quality in Homecare Standards

John Sweeney, Director, Health Care Informed

We Believe

We Believe

We Believe

• “We are committed to providing the highest standards of

home care”

• “enhance the lives of seniors”

• “homecare of the very highest quality”

• “providing the highest quality care”

• “dedicated to overall improvement of your quality of life”

We Believe

• “strive to provide the best in quality home care”

• “provide you with a professional standard of quality”

• “Together we will give your loved one the best quality care.”

• “provide the highest quality of care”

• “through the provision of expert care ”

• “unmatchable quality of home care”

We Believe

14 HCCI

We Believe

To foster and promote high quality standards of home care services

We Believe

We Believe

ISO / Q Mark

Systems improvement and Business risk

And Yet ….

And Yet…

….designed to improve the

safety and

quality of care.Why?

Why?

• Difficult

• Costly

• Time Consuming

• Takes Away Core Focus of Business

• Its Optional …….

Drivers

• Demonstrable Quality of Care

– Voluntary – Improved Care (and Service)

– Financial - The Payers – Tax / Health Insurance

– Regulatory – Safety of Clients

Internationally

• Increased Regulation – UK, NI, US

•

– Increase Number of Regulatory Bodies (12%)

– Special Interest Group on Care of the Ageing

– 2015 – Home Care Focus – Q&S Goals

Nationally

• Health Information and Quality Authority (HIQA)

– Safer Better Care Standards - 2016+

– Homecare Specific Guidance

• Joint Commission International (JCI)

– Accreditation Standards for Homecare

JCI Standards

• Section I: Patient-Centered Standards

• International Patient Safety Goals (IPSG)

• Patient Access and Assessment (PAA)

• Patient Rights and Responsibilities (PRR)

• Patient Care and Continuity of Care (PCC)

• Patient Medication Management (PMM)

• Patient and Family Education (PFE)

JCI Standards

• Section II: Health Care Organization Management Standards

• Improvement in Quality and Patient Safety (IQS)

• Infection Prevention and Control (IPC)

• Management and Safety of the Environment (MSE)

• Staff Qualifications and Education (SQE)

• Governance and Leadership (GAL)

• Communication and Information Management (CIM)

Benefits?

• Improve the management of care / services

• National / International Recognition

• Stimulate continuous improvement in care

• Increase efficiency/reduce costs

• Reduced Risk

• Framework for all Regulations

Where to Begin

•Governance

•Objectives

•Structures

•Communication

•Planning – Project and Business

•GAP Analysis

• Structures – Staff (HR)

Equipment Environment

IMS

• Processes – PPG’s / ICP’s

•Outcome

•Feedback

•KPI’s

•Tracers

•Internal/External Assessment

•Survey

•QIP’s

•Report Actions

•CQI

Key Findings

• Governance and Communication

• Care Assessment / Planning

• Risk Management

• Policies and Procedures

• Measurement and Evaluation

What Will it Mean?

• The Client:

– Appropriate / Comprehensive / Evaluated Care

– Confidence and Safety

• The Organisation:

– Significant Change – Structures – Process - Outcome

– Better Organisation and Business

In Summary

• We Must Practice What we Preach

• No Longer Optional. Now is the time….

• It is Difficult, Costly, and Time Consuming but …

• We need to Strive for Better Care …

Thank You