joined up for business susan harkins business gateway manager, edinburgh
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Joined Up For Joined Up For BusinessBusiness
Susan HarkinsSusan HarkinsBusiness Gateway Manager, Business Gateway Manager,
EdinburghEdinburghRhona McLindenRhona McLindenEmployer Engagement Manager, Employer Engagement Manager,
Capital City PartnershipCapital City Partnership
Background/context
Employer Offer Review:
• Need to grow employment opportunities
• Develop the SME market
• Dedicated Employer Engagement Team
• Develop a joint working relationship with Business Gateway
Key aspects to focus on
Identify business growth opportunities and unlock latent vacancies for sole traders and small businesses
Offer a single point of contact De-risking recruitment for Sole Traders/Small
Businesses to encourage growth by:• Providing access and having a quick and easy referral
system to the existing array of technical support and resources of partner organisations
• Offering dedicated mentors/account managers• Facilitating banking and accountancy support• Provide a bespoke recruitment service
What does the JUFB service look like?
• Recruitment Support
• Pre-recruitment Training
• Financial Incentives
• Business Growth advice
• Business Growth support
Context and Edinburgh’s Business Context and Edinburgh’s Business Support Service ModelSupport Service Model
Joined up for Business (Employer Engagement Team & Skills Training)
Business Gateway (Business Advice & Relations
Management)
Joint EET & BG working (expanding
as it develops)
Employer Offer Coordinator
One Team
One Focus
One Shop Window
One City Service
Edinburgh’s Business Support Service‘JOINED UP FOR BUSINESS’
Seeks to: Grow Employment Opportunities by Making It Easier To Do Business in Edinburgh
What is different in Edinburgh?
• A working partnership at all levels, across a wide spectrum
• City of Edinburgh Council’s ‘Strategy for Jobs’ • Business Gateway Services delivered in-house by City
of Edinburgh Council • One door Approach for access to the broader Council
Service e.g. Planning, Environmental Health, Trading Standards etc
• Single Point of Contact in JUFB for Businesses • Senior management support & endorsement• Dedicated Employer Engagement Team• Co-location where possible
Critical factors to make it work
• Sustaining support and drive from senior management• Dedicated development programme - buy-in from staff• Dedicated resource to co-ordinate the initiative• Clear understanding of the products on offer from
each organisation• Regular flow of information to EET and BG Teams• Simple data capture system• Rapid response mechanism to meet business needs
Facts
• Over 100 enquiries from Employers and Partners through CCP alone this year ( from base of zero!)
• Around 20 referrals from Business Gateway for Recruitment , Training and Funding support
• New Business Growth Advisers appointed• Dedicated HR Adviser planned• Joint Veterans Support in place between BG and JCP
Case Studies
1. Sole Trader decided to employ one permanent person then quickly engaged with work experience which gave another person a permanent job
2. Sole Trader approached Employer Adviser to get business growth advice, now taken on a JET school leaver & working with SDS to develop a Modern Apprenticeship on Cycle Maintenance
3. Small employer planning to double staff and annual turnover in next 6 months – recruitment, financial and business growth support all in place
Future Plans
• HR Business Gateway Adviser being recruited• Develop the Recruitment & Skills Centre at Fort
Kinnaird Shopping Centre• Develop focussed marketing aimed at SMEs• Increase response capability by a progress centre
approach • Develop more Co-location where possible
Staff Development
• Employer Engagement Staff up-skilling training – ‘Building Effective Employer Relations’ - over 70 people now gone through this training
• Master Classes – sales/marketing the employer offer and financial incentive
• Speed-dating/networking Events to build networks, develop knowledge and gain trust
• Knowledge Building and Communication Workshops – gain understanding of what is available from each of the key partners to support employers’ recruitment and growth in the city
• Job-shadowing Programme• Provide Sectoral awareness training to Client Advisers to familiarise
them with employers’ needs
Any Questions?
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