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Page 1
Issue 2017 - July/August
JPS Newsletter
Issue July/August 2017 Where Tradition Meets Innovation
Look Inside
LOOK INSIDE ................................................................................. 1
LETTER FROM THE PRESIDENT .............................................. 1
BEHIND THE BADGE - WHO IS A HERO ................................. 4
TECHNICAL HIGHLIGHTS ......................................................... 7 JPS INTEROPERABILITY PRODUCTS / CAPABILITIES ............................ 7
JPS INTEROPERABILITY PRODUCTS PROVIDE MODULAR SOLUTIONS .. 8
JPS INTEROPERABILITY PRODUCTS PROVIDE NON-MODULAR
SOLUTIONS ........................................................................................ 9
CAPABILITIES – DISTRIBUTED ARCHITECTURE ................................. 10
CAPABILITIES – WIDE-AREA COMMUNICATIONS INTEROPERABILITY 11
CAPABILITIES – ANALOG RECEIVER VOTER ..................................... 13
NEW MODULAR PRODUCT ACU-Z1 – RELEASE FALL 2017 ............. 15
NEW NON-MODULAR PRODUCT RSP-Z2 (FALL 2017) ..................... 17
CAPABILITIES – NETWORK BASED VOICE TRANSPORT ..................... 21
CAPABILITIES – JPS VIA - PUSH TO TALK OVER CELLULAR /
SITUATIONAL AWARENESS .............................................................. 22
EMPLOYEE HIGHLIGHT – DESIGN ENGINEERING .......... 24
BENNY’S CUSTOMER CORNER: ............................................. 25 FREQUENTLY ASKED QUESTIONS (FAQ’S) ...................................... 25
TRAINING SCHEDULE ....................................................................... 32
TECHNOLOGY TRAINING CLASSES ................................................... 32
24 HOUR CUSTOMER SERVICE HOTLINE ........................................... 33
SOFTWARE/FIRMWARE UPDATE STEPS ............................................. 33
ED O’CONNOR’S SNV-12 CORNER .......................................... 35 SNV-12 SALES GROWING DUE TO NARROW BAND INITIATIVE ........ 35
NETWORK LINKS VOTING – AVAILABLE FALL 2017 ......................... 37
UPCOMING EVENTS ................................................................... 38 APCO 2017 – DENVER EXHIBITS AUGUST 14-15 ............................. 38
TRADE SHOWS / EXERCISES ............................................................. 40
LINKS ............................................................................................. 40 CASE STUDY LINKS ......................................................................... 40
JPS WEB, TWITTER AND FACEBOOK LINKS ...................................... 41
YOUTUBE LINKS ............................................................................. 41
PRESENTATION/DOCUMENT LINKS ................................................... 41
GENERAL INFORMATION ........................................................ 42
JPS PRODUCT QUESTIONS? ..................................................... 42
JPS INTEROPERABILITY SOLUTIONS CONTACTS ........... 43
Letter from the President
Public Safety Values
In this issue of the JPS
Newsletter, you will read a
column written by Joseph
Pangaro, retired police
lieutenant and school
security consultant. His
writing will raise emotions
in your soul and a wetness in
your eyes when you read
about a little six-year old
hero from Connecticut. This youngster sacrificed
himself to save the lives of some of his classmates, a
heroic action often repeated by those who die in the
line of duty to save others.
One of my favorite passages from the Good Book
says “Greater love has no one than this….to lay down
your life for your friends”!! As I reflect on this
phrase and consider where this sentiment is often
illustrated, I think of our public safety personnel and
the many times I read about their sacrifices to protect
the citizens of their jurisdictions. When a policeman,
a firefighter or an EMT puts on that badge of public
service, they are saying to those who live in areas
they protect that they are willing to suffer to defend
their people. An EMT is saying I’m willing to go
into a dangerous situation to save a life. A firefighter
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Issue 2017 – July/August
is saying I’m willing to go into a burning building to
rescue a child. A police officer is saying I’m willing
to take a “round” to stop a maniacal school shooter.
Where am I going with this? In my years at JPS,
I’ve known many public safety officers; each one of
them was dedicated to the premise that sacrifice to
comfort or protect others is their creed. Each one of
them has higher, more noble principals than the
average American worker who goes to his or her
employment everyday expecting no risk of harm or
death. Contrast that view with the police officer, the
firefighter and the EMT who go to work each day
knowing they may be called to lay down their lives in
the line of duty.
For this bravery and sacrifice, I salute every
public servant who wears the badge. My view was
made ever so clear some years back when I attended
the “Fallen Firefighter” Services in Emmitsburg,
MD, home of the National Fire Academy. This was
an average year for firefighter mortality, and yet well
over one hundred firefighters were memorialized.
Imagine the memorial for the firefighters who died in
the twin towers during “9-11”. Think of the number
of police officers, firefighters and EMTs who
charged into those burning buildings that morning.
Each of them knew the risk they were taking as they
climbed those stairs.
Like the little boy in Lieutenant Pangaro’s article,
we are in awe of the heroism these people carry in
their hearts. Consequently, do everything you can in
your daily lives when you encounter those who work
in Public Safety to express your gratitude. Tell them
that you know when you need them, they will be
there. Thank them for their sacrifice.
From my seat as President of JPS Interoperability
Solutions, I am driven to do everything possible to
protect these men and women who protect me where
I live, as well as those who protect the citizens in
their jurisdictions everywhere. JPS exists to provide
high tech solutions to traditional communications
problems. JPS’ refrain is to do the right thing by its
customers, sales channel personnel, employees and
suppliers. We believe if we do right, some measure
of success will be ours.
How are we doing right in the public safety
market? One way is by providing PTT over Cellular.
We have noticed that frequently when observing
police officers, firefighters and EMTs, they are using
their cell phones rather than their LMR radios. It
seems obvious to us that public safety tends to use
cellular to carry their non-critical communications.
This is sometimes because of LMR coverage issues,
sometimes because busy LMR channels are handling
a large incident and sometimes because the cellular
traffic is simply for a non-critical requirement.
Observing this trend, it seems clear that a cell phone
should act like an LMR radio to some extent and
should offer the user a facsimile of a Push-to-Talk
Button.
Broadband and LMR communications have been
on a converging path for some time. The benefit to
citizens being protected by public safety is that law
enforcement, fire and EMS have a broader means of
communications. The more able these public
servants are to communicate, the better their
response. JPS is even now capable of allowing
school administrators, security personnel and
students to talk directly with public safety officers via
a broadband to LMR connection in a matter of
seconds after a school incident begins. Since we are
an interoperability company, it is sensible for us to
allow broadband and public safety frequencies to
cross-communicate.
Remember that doing the right thing is our
mantra. However, we all know that public safety
improvements are driven by funding. How can PTT
over Cellular (PoC) be subsidized? Simply by using
the mathematics to show a financial benefit. If non-
essential and non-critical communications for a city
can be off-loaded to broadband through PoC, then a
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Issue 2017 – July/August
city can save the cost of additional expensive LMR
radios as their needs grow. Instead of additional P-25
or LTE radios, why not, as a city, have some non-
critical traffic handled by the ubiquitous cell-phones
already used by city employees? The cellular service
is already being paid for by the city using any of the
several well-known cellular carriers. The cost of
incorporating PoC algorithms on city employee cell
phones is much less than the cost of expanding LMR
radio systems by purchasing more radios. And the
icing on the cake is that these very same cell phones
can interoperate directly with the local LMR system.
Cell phones containing PoC can interoperate with any
LMR channels or talk-groups so designated by
regional Standard Operating Procedures. These same
cell phones can provide PoC into any radio network
using any cellular carrier. Expanding this scenario
one step further, several LMR systems can be cross-
connected to and through several broadband carrier
networks. All of what we are doing in this arena is to
make life safer for citizens and public safety
personnel in city, county and state coverage
jurisdictions…the right thing to do.
By using this road we are traveling, we are
protecting that future public safety hero. We are
allowing them to live to serve another day. We are
giving them tools so they aren’t asked to make the
ultimate sacrifice. And if, God forbid, some nutcase
decides to go on a shooting rampage in a school or a
mall, our mission is to allow response to begin in the
first seconds. We take it very personally when
someone tries to hurt our innocent people and,
therefore, will do everything in our power to prevent
or stop this evil.
Donald Scott – CEO/President
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Issue 2017 - July/August
Behind the Badge - Who is a Hero
About the author - Lt. Joseph Pangaro
Joseph Pangaro is a retired Police Lieutenant from the Township of Ocean, Monmouth County, NJ. During his 27-year career,
Lieutenant Pangaro served in many capacities. After nine years as a patrol officer, he was transferred to the detective bureau where he
served for 12 years. During that time, Lt. Pangaro prepared and executed hundreds of search warrants, testified in numerous high
profile criminal court cases and excelled in criminal investigations including: homicides, sexual assaults, drug crimes, fraud, burglary,
juvenile investigations, economic crimes, vice crimes, quality of life crimes and other crimes of violence. He has acted in undercover
capacities and worked with numerous local, county, state, and federal agencies. Lt. Pangaro served as a sergeant in the detective
bureau, supervising a group of highly motivated and active officers in the unit as well as the “Quality of Life” unit.
In 2006, Joseph was promoted to the rank of lieutenant and supervised in the Patrol Division. His duties here included supervising
road officers and street sergeants, reviewing reports, preparing briefing training, supervising all serious incidents, conducting officer
and sergeant reviews, investigating internal affairs incidents and citizen complaints. Lt. Pangaro was appointed as the department lead
training instructor. This duty involved preparing and creating training courses for all officers in the department, patrol, detective, and
traffic. Teaching the NJ Attorney Generals mandatory in-service training topics such as; Domestic Violence, Hazardous Materials,
Active Shooter, Use of Force, and Pursuit Driving.
In January 2009, Lt. Pangaro’s responsibilities were expanded to include oversight of the day to day operations of the patrol
bureau as co-commander of the division. This position was traditionally held by an officer at the rank of captain.
Lt. Pangaro graduated from Fairleigh-Dickinson University, Florham, NJ “Certified Public Manager Program” in 2008 earning
that professional distinction. In 2009, Lt. Pangaro completed the “Methods of Instruction” training accredited by the Police Training
Commission of New Jersey and currently teaches at the Monmouth and Ocean County Police Academies.
In addition to those training and teaching positions, Lt. Pangaro writes a weekly newspaper column for the local Monmouth
County paper, The Coaster, called “Behind the Badge”. Lt. Pangaro has also been published in NJCOPS, NJ Blue, and the FBI
Worldwide Law Enforcement Bulletin. He is currently working on two research projects with NJ board certified psychologists. The
topics of those projects involve the rigors of a career in law enforcement and the mental and physical effects of that career.
Lt. Pangaro is a FBI Certified Crisis/Hostage Negotiator. In recent years, he has worked on numerous active crisis negotiations.
Joseph is currently the Director of Security for the Manalapan/Englishtown School District. He is President of the Monmouth
County Security Directors Association and on the Board of Directors for New Jersey Narcotic Enforcement Officers Association.
Recognizing the need for police training programs to be more current, hands-on and simulate real-life situations, Joseph Pangaro,
started Pangaro Training. The many courses written by Lt. Pangaro include, HyperDrive Narcotics Investigations, Crisis Intervention,
and Criminal Investigation and Interview & Interrogation, all have practical exercises including field and role playing components.
Complementing the on-site training, Joseph Pangaro is currently developing a website, with online training courses under the name
Pangaro Global.
Who is a Hero / By Joseph Pangaro
Who is a hero? Or better yet, who is your hero?
When you ask that question you can get an almost
unlimited number of responses; each one different
and unique. I suppose you first must define what it
means to be a hero.
We have all types of hero’s in our culture, from
sports stars to rock stars to movie stars. There are
also the classic hero’s like cops, fire fighters, military
personnel and other first responders as well as moms
and dads, teachers and coaches.
At one time or another I have had these on my
list; as I get older the list changes from time to time,
but so does the criteria for hero. I would bet that most
of us are like that.
As a kid, I remember thinking Tom Seaver was
my hero. He was a cool pitcher for the New York
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Issue 2017 – July/August
Mets and he won a world series. I wrote him a letter
when I was 7 and he mailed me back an autographed
picture.
A few years later there was a guy in my
neighborhood named Stanley Kilmartin who had just
returned from Viet Nam. His mom and dad put up a
huge sign that said “Welcome Home Stanley from
Viet Nam”. I wasn’t sure what the significance was
so I asked my dad. He told me about the war and the
men and women who were sacrificing to keep us
safe. I asked him if Stanley was one of the soldiers I
saw on the news, the ones people were spitting on in
the airport. My dad said he was, but the people that
spit on the soldiers were wrong to do so. Stanley was
my new hero.
A couple of years later I remember my family
going through some tough times financially. My dad,
a Union Electrician by trade, had started his own
business and the first few years were tough money
wise. He took a second job and so did my mom. They
worked to save up for Christmas for me and my
brother, to make sure we had a nice holiday. I was
old enough at that point to understand the sacrifice
they made for us. The extra work, plus starting a
business was exhausting, but they did it for love. My
mom and dad were my next hero’s.
The next bunch of years passed as I watched the
world change and the concept of a hero changed with
it. Gone were the innocent hero’s, the apple pie types.
These were replaced with the gritty rock and rollers
and movie stars living lives of luxury and abandon.
This change mimicked our country to a great
extent as our cultural values morphed into the pop
culture worship we see today. I suppose you can
argue any side of that paradigm, but it doesn’t seem
overwhelmingly healthy.
That brings me to adulthood. Now, as I see less
road in front of me than road behind me, I asked
myself if there were any hero’s left in the world- the
real substantial kind.
Immediately I think of the cops and fire fighters
who died on 9/11 and the passengers and crew of
Flight 93 over Shanksville Pennsylvania, the people
in the Pentagon and the military people fighting for
us around the world, but my greatest hero is someone
I’ve never met. My hero is a 6-year-old boy named
Jesse Lewis.
Jesse lived in a small community in Newtown
Connecticut. He was a regular first grader attending
the Sandy Hook elementary school. On the morning
of December 14, 2012 Jesse and his classmates were
going about their daily routines when a demon burst
into their school.
The hum of energy generated by little kids in a
school is unique thing. You can hear their laughter
and silliness as you walk the hallways. Their
excitement about just about anything is palpable.
On that morning, the buzz of excitement was
shattered by the sound of gunfire and screams of
horror. The demon ran around the building shooting
randomly; killing teachers and children alike without
mercy.
Jesses and his classmates were huddled against a
wall as the killer entered the room and began
shooting. At some point, he ran out of bullets and had
to reload. Most of the children were paralyzed by fear
and the deafening roar of the rifle as the killer fired
again and again.
But in the silence as the killer reloaded his rifle
the lone voice of courage rose above the terror. Little
Jesse stood and screamed to the children “RUN,
RUN, RUN”. And some of them did. Some ran past
the demon and out of the room to safety. The killer
was enraged by this and as soon as he was reloaded
his first shot was to take the life of little, brave Jesse.
We know how the story ended, but not many
know the story of Jesse. When I heard it, I was
amazed, shocked, horrified and shaken to my core.
The more I thought about it the more I began to love
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Issue 2017 – July/August
that little boy. I couldn’t imagine a 6-year-old being
so brave in the face of such terrible circumstances, I
couldn’t imagine a 6-year-old to have the clarity to
seize a moment to save others, I couldn’t imagine
such a hero in the body of 6-year-old child.
With the passing of time I have come to see Jesse
in many ways; most of them in ways beyond the
reality of his age and innocence. I am at a loss to
explain his bravery and selflessness; I am simply in
awe of it.
I have had to ask myself: Could I be a Jesse?
Would I be able to do what that little boy did? Would
I be able to muster the courage to stand when others
fell; would I be able to save those around me as the
world came apart?
I don’t know. I would hope I would be able to do
it. I spent a career as a police officer, always aware
that at any moment the world might come apart. We
train for it, we talk about it, but can we do it. Can we
be a Jesse?
Trying to understand how anyone reacts to crisis
is a topic for a myriad of college courses and years of
study. When it comes down to it how we react must
come from within us, from a place we can’t pin point.
When I think of my hero Jesse I can only imagine
two scenarios that account for his action that
morning. One, and this is the one that gives me the
most comfort, is that at that moment, as the
unimaginable took place, when Jesse stood, the Arch
Angel Michael was at his side, hand on his shoulder
feeding him strength; then, when his time had come,
wrapping him up in his arms and carrying him off to
a loving God.
Or the other possibility; Jesse was simply a very
special person; that one in a million of us that comes
along ever so often in the history of humanity. A
person possessed of character and courage beyond
the rest of us.
Either way, my comforted version or the most
likely that he was simply a special person, Jesse
made a difference. He was there for a reason and his
actions will echo through time; a guidepost for all of
us.
Yes, there are many hero’s out there but 6-year-
old Jesse Lewis is mine. He taught me many things in
his innocence and action. I hope, if the time ever
comes that I am a Jesse.
Are you a Jesse?
Let me know what you think?
WWW.JPSinterop.com
JPangaro194@yahoo.com
Dynamic Training for Law Enforcement, School and
Business Professionals
Page 7
Issue 2017 – July/August
Technical Highlights
JPS Interoperability Products / Capabilities
The JPS Products Provide Localized and Wide Area Interoperability Gateways:
They use baseband digital signal processors ensuring radio agnostic interfaces
They have No radio dependency on:
o Frequency (HF, VHF, UHF, 800, etc.)
o Modulation Technique (AM, SSB, FM)
o Protocol (P25, Tetra, analog)
o Encryption
o Manufacturer
The Products Have Standards-Based
Telephony Interfaces:
Analog PSTN
Digital SIP
Digital RTP
Cellular / 4G / LTE
Satellite
ACU Z1 Gateway Showing Localized Radio Net
ACU-2000 Gateway Showing Localized Interoperability with a SIP Phone, Cell
Phone and Radio
California Governor's Office of Emergency Management
Page 8
Issue 2017 – July/August
JPS Interoperability Products Provide Modular Solutions
Modular Benefits (ACU-2000/ACU-T):
Modular Interoperability Gateways
o Modular Design enhances system design
flexibility, and allows maintenance of
single modules, as opposed to entire
chassis
o Onboard control processor ensures operation without network or server. The key to Distributed
Architecture
o Interfaces:
• Radio
• Analog PSTN
• Digital SIP / RTP
• RoIP
o Field Replaceable Modules
o Hot Swappable
o Tactical
ACU-2000
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Issue 2017 – July/August
JPS Interoperability Products Provide Non-Modular Solutions
Non-Modular Interoperability Gateways
Same capabilities as the Modular line of ACU
gateways, in a single integrated platform
Onboard control processor ensures operation
without network or server. The key to Distributed
Architecture
Interfaces:
Radio
Analog PSTN
Digital SIP / RTP
RoIP
Non-Modular Benefits:
ACU-5000
Smaller Rack Space Required
User Configurable Modules
Built-in Ethernet switch reduces overall system hardware needs
Web-based control and configuration
Compact form factor ideal for mobile and tactical applications; tabletop and rackmount versions
available
ACU-M
Top panel pushbuttons control connections and display gives quick status of connections as well as that
of connected devices (COR, PTT, audio signal level, and network link active)
Quick configuration via top panel using stored radio templates for hundreds of common radio models
Versatile, portable, and affordable
Pelican case option allows power by vehicle 12 volts and includes battery, charger, and storage slots
Easy installation in vehicle or equipment rack using the snap in bracket provided with each unit
ACU-5000
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Issue 2017 – July/August
Capabilities – Distributed Architecture
Controllers
All Localized and Remote Control
Client Software Based ACU-1000 / 2000 / T / M
Browser Based
ACU-Z1 ACU-Z2
ACU-Z1
RSP-Z2
Browser Based
ACU-5000
Distributed Architecture Ensures
Local Interoperability Remains
Persistent without Presence of
Network, Computer or Server
Distributed Architecture Ensures a
Wide Area Interoperability System of
up to 60-80 Channels
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Issue 2017 – July/August
Capabilities – Wide-Area Communications Interoperability
Wide-Area Interoperability System (WAIS) Controller
Multi ACU Gateway control (ACU-2000/5000/T/M/NXU)
Wide-Area sharing of voice communications (RoIP)
Dispatch Capable
Distributed Architecture
National Guard - Joint Incident Site Communications Capability (JISCC) WAIS Screen
+120 ACU Gateways
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Issue 2017 – July/August
National Guard - Joint Incident Site Communications Capability (JISCC) Kit
Air National Guard MEOC
2017 Inauguration WAIS Integration
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Issue 2017 – July/August
Capabilities – Analog Receiver Voter
SNV-12 Analog Receiver Voter
The SNV-12 Voter can retransmit best quality radio traffic from a multiple LMR receiver environment
12 Receivers per chassis
Up to 36 Receivers (3 aggregate chassis)
Low TX Power Radio
SNV-12 Analog Receiver Voter
Web
Status / Control
Dispatch Console
DSP Algorithms Analyze Human Speech, Spectral
Noise (FM) and SNR (AM) to Determine Audio
Quality of Receive Sites
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Issue 2017 – July/August
Analog Receiver Voter
Voting Criteria
o FM Systems: Spectral receive noise above 2100Hz
o AM, HF, SSB Systems: SNR (Signal-to-Noise Ratio)
Receiver Unsquelched Detection Methods
o Pilot Tone – 2175Hz or 1950Hz
o Hardwire COR
o VOX
Receiver Links Supported
o T1 Microwave
o Leased Line
o RF Link (i.e. constant UHF)
o IP Network Link (Available Q3 2017)
Transmit Capabilities
Modes:
o Repeat only
o Console only
o Repeat / Console Mixed
Single transmitter, Multicast transmitters
Transmit steering: Automatic (STARS – Smart Transmit and Receive Steering), function tone, contact
closure, tone controlled
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Issue 2017 – July/August
New Modular Product ACU-Z1 – Release Fall 2017
The ACU-Z1 CCP (Communications Convergence
Platform) starts with the capabilities of the JPS flagship
ACU-1000/2000 series of radio interoperability gateways and
packs in new features. Its design pays close attention to those
aspects our customers deem most vital. The unit is modular,
including an optional backup controller module; highly
flexible, with connection capability to all types of voice
communications devices, including Smartphones. The ACU-
Z1 is fully IP-centric, and possesses significant headroom -
ready for the enhancements already loaded into its product
roadmap, not to mention the innovative ideas that its users
will supply
A Truly Network-Centric Gateway The ACU-Z1 has an
intuitive browser-based GUI for control and monitoring of
the system. Operators can even employ their browsers as
mini-dispatch stations,
using their computer’s
sound card to send and
receive audio from
selected interoperability
system endpoints. This IP-
centric nature also allows
the companion RSP-Z2
dual channel radio
interface unit, as well as
additional ACU-Z1
gateways, to be integrated
via IP into large
interoperability systems,
controlled by the highly
scalable web-based
Benefits:
Builds on the ACU- 2000 feature set, using up-to-date hardware and advanced processors
Modular, only 2U high, lower power - does not require extra rack space for ventilation
Encrypted Browser-Based Control and Configuration through PCs and Tablets
Interfaces Smart Devices, both phones and tablets
Connection to new JPS VIA Smartphone App (powered by ESChat) provides PoC interface to the system, as well as connection to ISSI, AIS, and FirstNet
Local connection through standard handset or Bluetooth headset
User selectable VoIP protocols: SIP, RTP, or JPS RoIP
SIP PBX and Stun Support (Determines IP Address for NAT Clients)
Modern, intuitive, and user-friendly Graphical User Interface
Operators can use this highly scalable GUI to control wide area interoperability systems that include multiple ACU-Z1s as well as new RSP-Z2 Dual Channel Radio/PSTN Internet Gateway
Air Force EMA
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Issue 2017 – July/August
browser. Creating these wide area systems does not tie up any modules on the controlling ACU-Z1, with all
input from these many communications devices coming in via IP to the CPM module through an external
Ethernet switch. All sources are interfaced via this external switch, including those of the modules installed in
the ACU-Z1 chassis itself, rather than duplicating the Ethernet switch function within the chassis.
Above: The ACU-Z1 functions as a Local Interoperability Site, with the capability to
interconnect the Harris radio, the Sip phone, the cell phone, and the VHF/UHF radio in
any combination of nets.
PC and Tablet Control
ACU-Z1
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Issue 2017 – July/August
New Non-Modular Product RSP-Z2 (Fall 2017)
RSP–Z2 – Dual Channel Radio/PSTN Internet Gateway
This versatile VoIP to analog interface allows a radio, a
pair of radios, or a radio and a PSTN connection to be
patched together and/or remotely interfaced to other devices
or to a dispatch capability via various common protocols:
SIP, RTP, or JPS RoIP.
2-Channel Network Centric Gateway
Featuring ACU Technology found in all ACU
Interoperability gateways
Encrypted Browser-Based Control and Configuration
through PCs and Tablets
WAIS capable
Interfaces:
Radio
Analog PSTN
Digital SIP / RTP
RoIP
Bluetooth
The RSP-Z2 incorporates the latest JPS interoperability
technology advancements into a small metal package; the
result is an incredibly versatile dual channel VoIP-to-analog
interface unit. The unit’s two analog ports can be cross-
connected, creating a local radio-to-radio or radio-to-PSTN
patch that can be remotely controlled and monitored, or
even patched to other devices. Incorporating the JPS suite of
radio interface algorithms and able to use our large catalog
of radio interface cables, the RSP-Z2 embodies all the
customer-friendly features and benefits you’ve come to
expect from JPS.
Benefits:
Intuitive web-based GUI with SSH encryption
Supports: Independent SIP, RTP, or ROIP radio interfaces; Remote Radio Relay; Remote PSTN to Radio Patch.
Single RJ-45 connector & IP address for both channels
Can use a PC, Smart Phone, or Tablet for configuration, control, and audio links
USB port supports software upgrades and monitor/dispatch with specified USB headsets
Connects to JPS WAIS systems
PSTN users can dial in and use DTMF to create a connection to either of two radios interfaced to the unit (guided by voice prompts)
Includes JPS radio interface algorithms developed over several decades as the leader in radio interoperability
Uses standard JPS radio interface cables
Remotely interfaces radios, PSTN, or other devices to other RSP-Z2 units and JPS gateways, including the new ACU-Z1
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Issue 2017 – July/August
Remote Extension Mode:
When used in the Remote Extension Mode, the RSP-Z2 essentially acts as a pair of independent “cable
extenders,” able to transfer audio plus PTT & COR signals, via IP, from local radio or PSTN sources to other
devices. In this mode, the unit behaves similarly to a one or two channel version of the popular JPS NXU-2A
and ARA-1 units, but with many additional features such as RTP along with RoIP & SIP, and if desired, a
PSTN interface.
Above: The RSP-Z2 functioning as a pair of independent Radio to IP interfaces.
Optionally, one of the two analog ports can be a PSTN interface. There is a single RJ-45
Ethernet Port and IP address, but in the Remote Extension Mode, each path is independent
of the other. The transport protocol for each path (SIP/RTP/JPS RoIP) is user-
configurable, depending on system requirements.
Stand Alone Mode:
In Stand-Alone Mode, the RSP-Z2 can create a local patch between its two analog interfaces (radio-to-radio or
radio-to-PSTN). This dynamic patching capability can be controlled and its audio monitored via the unit’s web-
based graphical user interface. Audio from this local patch can also be connected to additional radios or other
devices interfaced by additional RSP-Z2 units or by a JPS radio interoperability gateway.
Above: In Standalone Mode, the RSP-Z2 can patch together its two analog ports. If desired,
this combined audio can be sent via IP in a single stream, using the desired transport
protocol.
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Issue 2017 – July/August
Controller Mode:
Multiple RSP-Z2 units can also function as a wide-area interoperability system. One RSP-Z2 is set to
Controller Mode, able to cross-connect any of the radios, PSTN lines, or other devices that are interfaced to the
other RSP-Z2s. System operators browse to the Controller unit, which hosts a Graphical User Interface like that
of the ACU-Z1 gateway and use this GUI to create interoperability nets.
Above: Multiple RSP-Z2 devices can also be used to create a wide area interoperability
system, with a similar GUI on one RSP-Z2 unit that’s functioning in Controller Mode.
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Issue 2017 – July/August
Above: The RSP-Z2 can function as a remote radio interface for an ACU-Z1
interoperability system, controlled by the ACU-Z1’s web based GUI. Note that
in this capacity, the RSP-Z2-linked radios are not tied to any of the ACU-Z1
plug-in modules, keeping these resources free, thereby creating an extremely
scalable system. These units, under control of the ACU-Z1, can patch their
analog ports and send a single combined audio stream.
RSP-Z2
VIA
RSP-Z2
RSP-Z2
RSP-Z2
PC and Tablet
Control
Network Centricity allows
distribution of large interoperability
domains to be established
Bridging Channels
Bridging Channels use IP and do not
reduce the two ports on the Z2
Page 21
Issue 2017 – July/August
Capabilities – Network Based Voice Transport
All JPS Products Provide Both Localized and Wide Area Interoperability
Voice Transport over Networks
JPS RoIP (Radio over Internet Protocol)
SIP (Session Initiation Protocol)
RTP (Real-Time Transport Protocol)
Above: A combination of many of our products in a Wide Area Interoperability Solution.
JPS RoIP streams voice communications using
bandwidth conserving vocoders:
GSM (13 kbps)
ADPCM (16 kbps)
ADPCM (24 kbps)
ADPCM (32 kbps)
PCM (64 kbps)
ACU-M
ACU-2000
RSP-Z2’s
NXU-2A
Single Channel Radio-to-RoIP ARA-1
Single Channel Radio-to-SIP
RSP-Z2 ACU-Z1 Showing a Wide Area Network
Alabama EMA Tower Trailer
Page 22
Issue 2017 – July/August
Capabilities – JPS VIA - Push to Talk over Cellular / Situational Awareness
JPS Interoperability Solutions, Inc., the industry leader in
communications interoperability, provides the integration
of SLA’s Enterprise Secure Chat (ESChat) with its ACU
technology. Called JPS VIA, the service provides secure
voice and data links between mobile devices and JPS
gateways. This brings many new features to the gateway
operators, interoperability system members, and Smart
Device users.
The JPS VIA Push-to-Talk over cellular application,
integrated with ACU radio interoperability gateways,
provides our customers a major expansion in
communications capabilities. Also, hardware costs drop
when access to radio channels can be provided by cellular
devices to personnel who need access, but don’t require all
features available to handheld radios. Additional benefits
include the ability to set up ancillary Smartphone talk
groups to reduce traffic on vital radio channels during a
major incident, plus the extension of communications into
areas with poor radio coverage, such as in a parking
garage, or to supervisors traveling outside the coverage
area. JPS VIA is offered as a hosted service running on
Benefits:
Connection to JPS equipment with RoIP
Wireless Carrier Independent and Cross Carrier Capable
Fast Call Setup, Excellent Voice Quality
Instant Secure PTT Voice and Group Text Communications
Live and Historical (Bread Crumb) Location Tracking
ISSI Integration for P25 Networks
In-Call Preemption and Priority-Based Call Override
Late Join and Re-Join on Group Calls
Presence for Groups and Individual Contacts
Complete User Account Management by Administrators using a Handset or by Web-based GUI
SIPREC Interface for Professional Third Party Recording Systems
Future Improvements include Path to Mission Critical PTT (MCPTT), and Integration With & Visibility into JPS Gateways
Available Now
Page 23
Issue 2017 – July/August
commercial 3G/4G/LTE/Wi-Fi networks. Customers simply purchase the service through JPS and download the
application to their Smartphones from the JPS Android or JPS Apple App Store. A monthly service fee is
charged per mobile device used. JPS VIA offers ESChat’s full and very extensive feature set, and JPS will be
also be rolling out new features that more tightly integrate the JPS VIA application with ACU gateways,
bringing increased awareness and control to all users of the combined system.
ACU-2000 / ACU-5000 / ACU-T / ACU-M / NXU-2A
ACU-Z1 / RSP-Z2
RTP
P25 ISSI
3G
4G
LTE
Wi-Fi
Wireless Carrier Independent
Page 24
Issue 2017 – July/August
Employee Highlight – Design Engineering
Trey Weaver
Trey Weaver has long career in R&D and Product Development. He has developed the
architecture for over 70 products and has led the development effort and brought into
production over 40 products; products as simple as a digital answering machine, and as
complex as a million-dollar optical networking switch. Trey was a DMTS in Bell Labs,
CTO of Lucent Technologies Consumer Products, CTO of Philips Consumer
Communications, Director of Lucent Technologies Optical Center of Excellence, and
Director of Lucent Technologies DSP center of Excellence. He has led R&D in three
startups; ZinkKat, Centice and PomDevices. He has led development teams from as small
as 3 people to over 100 engineers. Trey has nine patents and a few more in process. He is
a six-time winner of the Consumer Electronics Show Innovation Award and was the
second engineer ever to win Jack Welsh’s Managerial Award. Trey is a Graduate of Montana State University with a
BSEE degree.
John Van
JPS Senior Design Engineer John Van Valkenburgh has nearly 26 years on the team.
He was heavily involved in the design of the software and digital hardware for many
important JPS products, including the RTU-292 Radio-telephone unit, the ACU-1000 and
ACU-M Interoperability Gateways, the SNV-12 Voter, and the PPS-100 Prepostselector.
John currently maintains most of the JPS legacy product line and is also responsible to
continued development of the ACU Controller and WAIS, our Wide Area Interoperability
System software. His major current project is bringing to life his breakthrough concepts for
Digital Backhaul of voting receiver audio for the SNV-12.
Born in New Paltz, NY, John has lived in the Raleigh area since 1974. He attended
North Carolina State University and previously worked as a Software Engineer for Mackay
Communications, an HF Radio manufacturer. John and his wife live on a small horse farm
in nearby Knightdale. He is a Ham Radio operator [K2RGY], and his interests include
motorcycles and maintaining his fleet of old equipment, which includes a bulldozer, dump
truck, and a 1953 John Deere farm tractor.
Doug Hall
Doug Hall is a Senior Design Engineer for JPS Interoperability Solutions. Doug joined
JPS Communications in 1990 as employee #6, and rejoined JPS Interoperability Solutions in
2017. He developed the JPS NRU line of noise reduction products and co-developed the
voter and interoperability products. In 2000 he designed the NXU-2 which brought radio-
over-IP to the JPS product portfolio. Doug has a Bachelor’s Degree in Electrical and
Computer Engineering from North Carolina State University, and has more than 35 years of
experience in the radio, telecom, networking, and semiconductor industries. He teaches
technology classes part-time at NCSU in the Osher Lifelong Learning Institute, and enjoys
amateur radio, kayaking, bicycling, and motorcycling. Doug was born in Cincinnati, OH but
has spent most of his life in North Carolina. He married his high school sweetheart Bonnie
37 years ago, and they currently reside in Raleigh. They have two children and three
grandchildren.
Page 25
Issue 2017 – July/August
Benny’s Customer Corner:
Frequently Asked Questions (FAQ’s)
From Benny Hillmann, Tech Support Engineer
NXU-2A: Can I change the vocoder on the NXU-2A?
Yes. This is the voice compression method used to convert the audio signal into a digital format. There are
times when the user may want or need higher voice quality or transparency to certain kinds of signaling tones.
The VOCODER option allows the selection of different vocoders, albeit at the expense of network bandwidth.
NXU-2A: Can I pass modem tones over the voice port of the NXU-2A?
Some types of modem tones (such as FSK) will work if you select one of the
higher bit rate vocoders, such as VOCODER 4 or VOCODER 5. Complex
modem waveforms (such as 56K modem data) will not pass no matter what
vocoder is selected. Pilot tone, keying tones, and other similar signaling tones
will work properly with the 24, 32, and 64 Kbps vocoders.
To send voice information over an IP network efficiently the NXU-2A uses
digital signal processing algorithms to compress the voice information so that it
requires less network bandwidth. The NXU-2A offers several different voice
compression methods to support a variety of applications. For example, some
compression methods work well with voice and provide a high amount of
compression, but do not handle signaling tones very well. Other methods
handle tones and voice, but use more network bandwidth because they offer less compression.
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Issue 2017 – July/August
You may select the method from the following voice compression schemes that optimizes the trade-offs for
your application:
1. GSM 13Kbps - Suitable for voice communications only. Should not be used if any tone signaling is required.
Offers the greatest compression with reasonable voice quality. This is the default setting.
2. ADPCM 16Kbps – Suitable for voice or tone signaling. Offers good voice compression, but the voice
quality is lower than the other compression methods.
3. ADPCM 24Kbps – Suitable for voice or tone signaling. Offers less compression than ADPCM 16Kbps but
the voice quality is higher.
4. ADPCM 32Kbps – Suitable for voice or tone signaling. Offers still less compression, but the voice quality is
the best of the ADPCM compression types.
5. PCM 64Kbps – Suitable for voice or tone signaling. Offers the highest quality of all compression methods,
but provides the least compression. You should use this method only if your network offers low latency and good
throughput.
You may select a compression method with the VOCODER serial or Telnet command followed by the number
of the compression method (1-5). If you are only using voice in your application, you should select GSM
13Kbps (1). If you plan to use any tone signaling, you should select 2, 3, 4, or 5 in accordance with your
network bandwidth and voice quality requirements. The Vocoder may also be selected from the Voice
Compression dropdown on the Configuration webpage.
Page 27
Issue 2017 – July/August
ACU-1000/2000/5000/T/M: Missed First Syllables using an ACU
Symptom: User in Field Complains of Missed First Syllables
Cause:
Donor radio is trunked, cannot accept
incoming TX audio until a trunked channel
is acquired
Slow-to-key transmitter on donor radio
Secure donor radio, so the system needs to
compensate for encryption or scrambling
time
Solution:
Increase TX AUDIO DELAY of the DSP
module supporting the donor radio
Georgia National Guard 4th
WMD / Civil Support Team
Page 28
Issue 2017 – July/August
There are several possible causes for the initial syllables of system messages being missed. To narrow down
the source of the problem, first determine if one of the ACU-2000 extensions is missing initial syllables from
messages from all other extensions, or more likely, that all extensions are missing the first syllables of messages
from a particular extension.
The first example is rare and points to a slow to respond link at the one extension reporting the problem. This
could be caused by a slow-to-key transmitter. This is best resolved by adding transmit audio delay on that
extension to buffer the audio until the transmitter is fully active.
If the users of one of the radio systems connected to the ACU-2000 regularly miss the initial syllables of
messages from all other radio systems (or other interoperability system members, such as dispatchers or
telephone users), the DSP associated with the system missing
the initial syllables needs to have its TX Audio delay setting
increased. A trunked radio system is the most common and
most obvious example of this condition because of the time it
takes a trunked radio to acquire an open channel.
Trunked Channel Acquisition Delay
800 MHz Trunked Radio Systems (and other trunked systems)
are a very common public safety communications format.
When trunked system users begin a transmission, their radios
must first communicate with the Trunking Controller. The
Trunking Controller has ultimate control of each radio’s TX
function. When a trunked system radio PTT input is activated,
the Trunking Controller first ensures that the user’s radio is on
an open channel, and then provides a tone to the user. This tone
signals that it’s now OK to begin speaking. This is an
incomplete overview of Trunked Radio operation, but the
concept essential to interoperability is the time gap between when a user activates a radio’s PTT switch and
when that user may begin speaking.
This gap poses a problem to any Interoperability System. When the trunked radio system is cross-connected to
another radio, the operator of the other radio does not hear the Channel Ready acknowledgement tone (also
called the “go ahead” tone), and may not even be aware that he is cross-connected to a trunked system. If this
radio operator simply begins talking, the first syllables or words will be lost while the trunked radio is silent
and waiting to acquire a free channel. This is simply not acceptable in the circumstance when interoperability
is most frequently needed- during a disaster or other unusual event when clear communication is crucial.
The solution is to add delay to the audio that’s being patched from other radios into the trunked system by
increasing the TX Audio Delay setting of the associated DSP module. This TX audio delay should match or
exceed the channel acquisition time. This holds up the RX audio from cross-connected radios until the trunked
radio is ready to begin transmitting.
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Issue 2017 – July/August
Be sure to consider the fact that channel acquisition times are increased when the Trunked System is
exceptionally busy. Since any type of incident that requires interoperability is likely to be very busy for all
communications, the Interoperability System must have the ability to add sufficient audio delay to compensate.
Keep in mind that the ACU-2000 allows quick “on-the-fly” adjustment of the delay time either at the incident
scene, or remotely using the ACU Controller or the WAIS Controller.
Refer to the drawings below on the following pages for an illustration of the problem and how it can be
resolved.
A: The audio being sent into the Interoperability System by radio #1. Radio #1 is cross-connected to
radio #2.
Page 30
Issue 2017 – July/August
B: Radio #2 is an 800 MHz trunked radio with a Channel Acquisition Delay of 350 milliseconds.
Therefore, radio #2 won’t start transmitting the audio from radio #1 until 350 ms have past, and the first
word of the message is clipped.
C: If the Interoperability System delays the audio to radio #2 by at least as long as the channel
acquisition delay, the entire message gets through.
The below figure shows the potential communication problems that can occur when the necessary delay is not
provided, with messages clipped or lost entirely. The vertical lines signify various channel acquisition delays.
Without corresponding TX Audio delays, all speech up until the channel is acquired will be clipped off the
beginning of the transmission (which could be an entire short, but vital, message). If the proper TX audio delay
is present, no speech is lost.
Why Audio Delay Is Crucial
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Issue 2017 – July/August
Can the Voter be set to Select Whether the Repeat Audio, or the Transmit Audio has Priority Over the Other?
CIM Switch SW3-1 TX Source Priority Selection
When in Duplex Repeat Mode, the voter can be set up so that either Console TX audio or
voted audio (Field) will have priority when both are present. The selected priority audio will
be sent to the transmitter. When the unit is in Simplex Mode (repeat or non-repeat) this
priority determines whether the console will be able to break into a voted message coming
in from the field. See Section 5.21 of the SNV-12 manual for more complete information.
In previous versions of the SNV-12 software, this feature was called “Simplex Mode
Console TX Inhibit”. This feature works the same when the unit is in the Simplex Mode.
New functionality was added to Duplex Mode operation only.
Table 3-19 TX Source Priority
SW3-1 TX Source Priority
OFF Console *
ON Field
Page 32
Issue 2017 – July/August
Training Schedule
We offer customer training classes at the JPS Interoperability
Solutions facility in Raleigh, North Carolina that include lectures
and hands-on training. The schedules for the free ACU
technology and Wide Area Interoperability System (WAIS) open
classes are below. Contact support@jpsinterop.com to register.
***** Class student minimums pertain. Travel, room, and
board expenses are the responsibility of the trainees.
***** Dealer training is also offered at the JPS facility. Please
contact us for more information.
Technology Training Classes
ACU Technology Training Classes 2017
Includes ACU-M, ACU-T, ACU-1000, and ACU-
2000 products
July 11-12
August 8-9
September 12-13 – see WAIS Training
October 17-18
November 14-15
December 12-13 – see WAIS Training
WAIS Technology Training Classes 2017
Includes training on WAIS (Wide Area
Interoperability System) and the WAIS Controller.
***** ACU Technology Training is a prerequisite.
September 14
December 14
Page 33
Issue 2017 – July/August
24 Hour Customer Service Hotline
Our customer support hotline offers customers of JPS Interoperability Solutions an outstanding level of service.
U.S. and Canadian customers can call (800) 543-2540 for assistance with any technical issues, including
installation and operation tips. The hotline is staffed by experienced JPS systems and customer service
engineers knowledgeable in our products and services. This hotline is available during our regular 8:00 AM to
5:00 PM eastern time zone business hours. The line is forwarded to one of our experienced engineers after
normal business hours to assist our customers with any urgent technical situations that can’t wait until the next
business day.
Software/Firmware Update Steps
Software/Firmware Updates Are Available Online
Software and firmware updates are available for many of our products and
modules to ensure you are benefitting from the latest technology. The
following software and firmware updates are available free from the
Downloads tab of the website:
Software:
ACU Simulator (used with the ACU-2000, ACU-1000, ACU-T products)
v. 1.5
ACU Controller Software (ACU-2000, ACU-1000, ACU-M, ACU-T) v.
5.44
PCNXU NXU Emulator (use with ACU-2000, ACU-1000, ACU-5000,
ACU-M, ACU-T, NXU-2A, NXU-2, SNV-12) v. 3.0
NXU Setup Utility (NXU-2A, NXU-2) v. 1.3
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Issue 2017 – July/August
Firmware:
ACU-M v. 1.08
ARA-1 v. 3.01
CPM-3 Module (SNV-12) v. 1.08
CPM-4/6 Module (upgrades CPM-4 to CPM-6 functionality)
(ACU-1000, ACU-T, ACU-2000) v. 3.09
DSP-2 Module (ACU-1000, ACU-T, ACU-2000) v. 3.07
DSP-3 Module (ACU-1000, ACU-T, ACU-2000) v. 1.03
NXU-2A v. 1.09
SCM-1 Module (ACU-1000, ACU-2000) v. 3.01
SCM-2 Module (ACU-1000, ACU-2000, ACU-T) v. 3.01
For any questions, please e-mail us at support@jpsinterop.com.
Repair Service
All equipment returned for repair must be accompanied by an RMA number
(Returned Material Authorization).
Email rma@jpsinterop.com to request a repair RMA number.
Please include the following in the body of your email: failure symptoms,
product name, serial number, contact name and shipping information.
California HP
Rapid Response Vehicle
Page 35
Issue 2017 – July/August
Ed O’Connor’s SNV-12 Corner
SNV-12 Sales Growing Due to Narrow Band Initiative
JPS Interoperability Solutions has noticed a rise in SNV-12 voter sales, which is being driven by the narrow
banding initiative. As of January 1, 2013, all land mobile radio systems which operate in the 150-174 MHz,
and 421-470 MHz bands, and utilized by public safety, business, and industrial requirements, must cease using
25 kHz technology and begin using 12.5 kHz technology.
For further information on narrow banding, please visit the FCC site below at:
https://www.fcc.gov/general/narrowbanding-overview
A Situation Repeated Around the Country
Communications Managers have had to deal with a rash of user talk-in complaints ever since their analog LMR
systems were narrow banded from 25 kHz to 12.5 kHz. Areas that had been marginal are now “dead” leaving
portables completely unable to talk back.
Representative coverage difference of an analog system. 25 kHz
coverage had been available throughout the entire colored area.
Coverage that remained after narrow banding to 12.5 kHz is red,
“lost” coverage shown in green.
Narrow banding created significant talk-in problems for anyone dealing with one of these situations:
Analog systems in the VHF-Hi and UHF bands that already experienced marginal coverage areas for
their wideband portables. This is particularly prevalent if sites were originally selected with wideband
mobile coverage in mind (with 50 watts of talkback, not the 5 watts of a portable).
Narrow banding eliminated coverage where it had been marginal, while some areas that had previously
enjoyed clear communications have become marginal and noisy.
Radio systems whose geography expanded over time due to consolidation or annexation, creating new
outlying areas with marginal coverage.
Page 36
Issue 2017 – July/August
Systems facing more rigorous in-building communications coverage expectations. Cell phones & Wi-Fi
provide coverage practically “everywhere” – raising similar expectations among LMR users. Some
radio users may now complain if they can’t also enjoy universal coverage. This situation was further
exacerbated by the coverage reduction caused by narrow banding.
The Essential Facts
Narrow banding from 25 kHz channels down to 12.5 kHz caused at least as much coverage area
shrinkage as would a 25-kHz channel experiencing a 3dB power decrease (power cut in half). Plus –
keep in mind that this is the best case; actual measured results are often closer to 6 dB!
After narrow banding, LMR towers no longer talk out (transmit) as far as they did prior. This is minor
compared to the fact that narrow banded portables are no longer able to be heard at all from some areas
where 25 kHz portables had been at least marginal.
Fortunately, you have the cost-effective option of using analog receiver voting to restore lost coverage
and remove the noisy audio problem!
Sometime way down the road (2030? 2035?) the FCC will mandate 6.25 kHz channel equivalent for
VHF & UHF. The change to 6.25 can ONLY be accomplished by migrating to digital.
The FCC has stated that this migration will be mandated only after municipalities realize the “economic
value” out of the recent migration to 12.5. That’s why the next deadline is far off in the distant future.
Considering the rapid changes in technology, it’s prudent to retain and improve what you have while we
all wait to see what the future of communications will hold. Analog Receiver Voting is an excellent and
inexpensive tool to make the most out of your current investment in analog LMR.
Analog radio is not going away anytime soon. In June 2014, an Urgent Communications article covered
Thurston County’s “new” analog system and Mission Critical Communications Transmissions had a
lead article about analog’s continuing value.
Do you need help due to narrow banding requirements?
JPS Interoperability Solutions has the answer in its SNV-12 voter. Please contact your JPS sales representative
from the list on the last page of this document, we are here to help.
JPS has provided a technical discussion topic on narrow banding at the following link:
http://www.jpsinterop.com/receiver-voting-restores-talk-in-coverage-lost-to-narrowbanding/
Page 37
Issue 2017 – July/August
Network Links Voting – Available Fall 2017
The upcoming SVM-3 module will allow the use of IP networks for transport of receive and transmit audio.
SVM-3s will coexist in recent SNV-12 chassis with the current SVM-2 modules
SVM-3 implementation allows front panel controls such as force vote and force disable
JPS remotes will perform:
Analog/Digital translations at receiver/transmitter sites
Signal quality analysis of analog receive audio
Basic timing synchronization algorithms have been proven in challenging lab environment
Block Diagram of the IP voting Capability Using SVM-3 cards
Page 38
Issue 2017 – July/August
UPCOMING EVENTS
APCO 2017 – Denver Exhibits August 14-15
JPS Interoperability Solutions Booth 408
APCO 2017, APCO International’s Annual Conference & Expo, is the premier event for public safety
communications officials, from frontline telecommunicators to communication center managers to public safety
communications equipment and services vendors. Starting August 13, APCO 2017 offers four days of
educational sessions, committee meetings and special events, paired with two full days of exhibits.
When and Where Is It?
APCO 2017 will be held August 13-16, 2017, in Denver, CO. The Exhibit Hall will be open August 14-
15 at the Colorado Convention Center, in Denver, CO. Various hotels near the Convention Center will
be offering special rates to APCO 2017 attendees.
Who Attends?
The 5,600+ attendees represent a wide range of organizations, including PSAPs, law enforcement, fire
service, emergency medical services, and government agencies, along with service providers and
commercial vendors.
Why Attend?
JPS Interoperability Solutions will be presenting our portfolio of
equipment including the new products, which will be shippable
this fall. Our team of domestic and international sales and
technical engineers will be available for discussions with our
customers, dealers, reps and resellers. Please come see us in
booth 408.
JPS Interoperability Booth 408
Page 39
Issue 2017 – July/August
Last Year’s APCO 2016 Pictures:
Page 40
Issue 2017 – July/August
Trade Shows / Exercises
Additional functions will be added as we get closer
to scheduled dates, the following are being
considered:
July
Northern VA - Metro DC Rally - Fairfax
VA
TBD
Quarter Three Road Show (July, August
or September) - TBD
August
APCO 2017 Denver CO - 08/13/17 -
08/16/17 - Booth
US NORTHCOM Vital Connection -
Denver CO - 08/21/17-08/25/17
September
APCO, NorCal Regional - TBD
Alster ACES Roadshow, Mainland - TBD
NGAUS - Louisville KY - 09/07/17-
09/10/17
October
IACP 2017 - Philadelphia PA - 10/06/17-
10/09/17
COPSWEST 2017 - Palm Springs CA -
10/31/17-11/01/17
Cal Regional APCO / CPRA - TBD
Maryland Command/Communications
Rally - Baltimore MD - TBD
Quarter Four Road Show (October,
November or December)
November
Creative Communications Technical
Summit Phoenix AZ - TBD
CMA-CMC Conference - TBD
Links
Case Study Links
1. EPTT + LMR Interoperability
2. Mobile Command Vehicle –
Interoperability on Wheels
3. Receiver Voting Restores Talk-In
Coverage LOST to Narrow Banding
4. Wide Area Interoperability
Improvements – JPS Interoperability
Solutions Responds to Customer
Feedback, Expands Capabilities of WAIS
Controller
5. ACU-T Enables Timely and Efficient
Communications for The Afghan
National Army
6. JPS’ ACU-1000 Helps Facilitate Search
and Rescue Missions in Turkey
7. ACU Technology Used During 2008
Democratic National Convention
8. SNV-12 Voters Improve China’s Civil
Aviation Administration Air Traffic
Control and Management
9. JPS’ ACU-1000 Used by Marine Oil
Operating Company to Enable
Communications Worldwide
Page 41
Issue 2017 – July/August
JPS Web, Twitter and Facebook Links
Made in America
Web Page:
http://www.jpsinterop.com
Products Link:
http://www.jpsinterop.com/tradeshow/
YouTube Links
Hear from JPS President Don Scott
Radio Over Internet Protocol Basics by Iggy Bragado
JPS NXU-2A Network Extension Unit Module by
Iggy Bragado
ACU-M Mission Critical Interoperability by Iggy
Bragado
Introduction into “Ask Benny” JPS Interop Channel
JPS DSP-2 & DSP-3 Radio Interface Modules by
Iggy Bragado
JPS ACU-T Tactical Interoperability by Iggy
Bragado
Emerging Markets in Interoperability by JPS
President Don Scott
How do I properly configure the audio on my NXU-
2A? Benny Hillmann
Message to Our Customers by President Don Scott
What do I do if I can't find a template for my radio?
Benny Hillmann
New Product Discussion by Don Scott
How can I build my own ACU interface cable?
How to Unlock WAIS Controller
JPS IP Backhaul for the analog SNV-12 Voter –
IWCE 2017 Introduction
JPS VIA Voice Interface Application – IWCE 2017
Introduction
JPS ACU-Z1 CCP Interoperability Gateway – IWCE
2017 Introduction
Presentation/Document Links
JPS Executive Summary: http://www.jpsinterop.com/products/executive-summary/
Page 42
Issue 2017 – July/August
General Information
JPS Interoperability Solutions, Inc.
5800 Departure Drive
Raleigh, NC 27616
919-790-1011
JPS Product Questions?
Do you have a question about how our technologies can help your agency, business or mission?
Roman Kaluta is the customer advocate and public safety liaison for JPS Interoperability
Solutions.
As a Director of Interoperability Solutions, he is available and eager to discuss your
needs. He can be contacted directly at support@jpsinterop.com
Contact Us
Sales Inquiries: sales@jpsinterop.com
Support Inquiries: support@jpsinterop.com
If you have information about a solution you believe would be of use to all customers and
dealers, please contact Dave Camin at dave.camin@jpsinterop.com.
If you have customers that are interested in being part of a customer use case article, please
contact Dave Camin at dave.camin@jpsinterop.com.
If you are interested in working with JPS Interoperability Solutions Inc., please provide your
resume to Ramona Myers at ramona.myers@jpsinterop.com.
Page 43
Issue 2017 – July/August
JPS Interoperability Solutions Contacts
Name Office Email Cell Title
Bragado, Iggy X Iggy.bragado@jpsinterop.com (408)219-8011 Senior Sales Engineer
Camin, Dave (919) 865-1267 dave.camin@jpsinterop.com (919) 610-6419
VP Business
Development and
Marketing
Hillmann, Benny (919) 865-1209 benny.hillmann@jpsinterop.com (919) 630-7856 Customer Service
Engineer
Kaluta, Roman (919) 865-1214 roman.kaluta@jpsinterop.com (919) 608-8409
Director - Customer
Advocate – Public
Safety Liaison
Martin, Lee (919) 865-1049 lee.martin@jpsinterop.com (919) 410-1131 DOD/Fed Sales
Ray, Marcia (919) 865-1216 marcia.ray@jpsinterop.com (919) 627-0570
Regional Channel
Manager - West /
International Inside
Sales Manager
Robertson, Ronald (919) 865-1215 ron.robertson@jpsinterop.com X
Regional Channel
Manager- Northeast,
Southeast, Midwest,
DoD, FED
Scott, Don (919) 865-1248 don.scott@jpsinterop.com (919) 349-8188 President / CEO
Scott, Mike X mike.scott@jpsinterop.com (610) 730-4422 Sales Engineer
Sergio Torres (281)-241-9491 Sergio.martinez-
torres@jpsinterop.com (281)-241-9491
Director International
Sales
End of Document
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