knowledge management architecture ppt @ bec doms mba bagalkot
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8/2/2019 Knowledge Management Architecture Ppt @ Bec Doms Mba Bagalkot
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Presented by: BABASAB PATIL
KNOWLEDGE MANAGEMENTARCHITECTURE
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KNOWLEDGE MANAGEMENT
ARCHITECTURE
Knowledge architecture can be regarded as a prerequisite to
knowledge sharing.
The infrastructure can be viewed as a combination of
people, content and technology.
These components are inseparable and interdependent.
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KNOWLEDGE MANAGEMENT
ARCHITECTURE
Effective knowledge management architecture creates
competitive advantage by bringing appropriate knowledge
to point of the action during the moment of need.
Employee turnover is also reduced because a large part of
the knowledge and expertise acquired by the employee is
captured in the knowledge base.
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THE ARCHITECTURE
CHARACTERISTICS
Successful knowledge management architecture must be:
Available( if knowledge exists, it is available for retrieval.
Accurate in retrieval (if available, knowledge is retrieved)
Effective( knowledge retrieved is useful and correct.
Accessible(knowledge is available during the time of need)
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A. Knowledge Available For Retrieval
Knowledge requirement can be split into two view points:
Knowledge that exists external to the organization.
Knowledge that exists internal to the organization.
External Knowledge:
Outside knowledge sources must be evaluated and tapped
Area that falls under the preview of traditional library services.
Successful knowledge management architecture must leverage
these services & their lessons learned
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Cont
Internal Knowledge:
Making the knowledge available internal to the
organization is a difficult task.
IT is difficult because the knowledge available is not
already in the form of finished product.
Advanced technology can make a large ,positive impact in
this area.
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B. Accurate In Retrieval
Accurate retrieval of documents is critical to the success of
any knowledge architecture.
The vision is to leverage traditional information retrieval
techniques (egg: key word, relevancy rating) for searching
while adding effective meta-data at both time of knowledge
deposit & the time of retrieval to improve accuracy.
Adding Metadata to the knowledge.
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Cont
There should be an impetus for the knowledge creator to
add metadata information because it would increase the
chance that his/her knowledge object is seen be someone
who can use the information.
To make metadata an easy process ,the knowledge base will
make an initial guess at the classification by examining the
keywords & other information in the object.
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C. Effective Knowledge
The knowledge available in a knowledge base must be of a
high quality for the knowledge base top be successful.
If the quality of the knowledge in the knowledge base
degrades employees will stop using it as source of
knowledge .
After an object from the knowledge base is reviewed ,the
reviewer will have the opportunity to add metadata to the
overall quality of the object.
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D. Accessible Knowledge
The knowledge in effective knowledge management
architecture should be available during the time of need .
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Building Knowledge Corporations
Building the knowledge corporations is to have a all-
inclusive blueprint for the knowledge management
initiative, which would be complete and have a balanced
focus on process transformation, technology deployment
and integration and change management initiatives.
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The knowledge corporation imperative as one of building three
intelligent portals.
1. Knowledge portal
2. Market portal
3. Collaborative portal
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1. KNOWLEDGE PORTAL.
It is likely that every user in the knowledge community
should be able to personalize knowledge success and
delivery on his tailored computer monitor.
This provides capabilities to every member of the
knowledge community to access learning and research
work in partnership with peers and even with customers on
matters of importance and engage in discovery of new
projects as and when required
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MARKET PORTAL
The market portal is the subsequent development of the
unique customer Web Interface fashioned by early movers.
The role of knowledge management here is to ensure that
every customer interaction that provides added information
about customer psychology or patterns of behavior is stored
in the knowledge base and got back for the next interface to
make the customer experience more rewarding
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COLLABORATIVE PORTAL
Collaborative portal can ensure that linkages are established
across the value chain and the supply mechanisms and
planning process of suppliers, subcontracts and distribution.
The purpose of the collaborative portal is to permit free
access to the productions plans, inventory schedules and
logistics data.
Provide an opportunity for free information and idea to be
exchanged between different stakeholder of the enterprise.
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COLLABORATIVE PORTAL
Effective use of knowledge management tools in this
collaborative process can ensure that outsourcing processes
channeled towards the stakeholders.
Full circumstances of dealing with difficult customer
demands can also be scrutinized and stored for future.
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Thank you
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