knowledge management in czech regions: experience and prospects peter mikulecký university of...
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Knowledge Management in Czech Regions: Experience and
Prospects
Peter Mikulecký
University of Hradec Králové
Czech Republic
9. 3. 2004 LEFIS Workshop 3
Hradec Králové
Historical town with a lot of fine architecture Historically the ownership of Czech queens The principal town in the East Bohemian region
9. 3. 2004 LEFIS Workshop 4
The University
Recently two faculties• Faculty of Education
• Faculty of Informatics and Management
Third faculty in preparation (probably Social Sciences)
Around 5600 students and 350 teachers Study programmes on all levels
9. 3. 2004 LEFIS Workshop 5
Faculty of Informatics and Management
Oriented mainly towards ICT in economics and management
Five departments Two main programmes
• Information Management
• Economics and Management Over 1600 students and 100 teachers Main research in Knowledge Management, e-
Learning, but also in Tourism, Economics, etc.
9. 3. 2004 LEFIS Workshop 6
The Main Research Areas
Faculty of Informatics and Management University of Hradec Králové• eLearning and eTechnologies
• Information Technologies and Systems
• Knowledge-based Technologies and Systems
• Knowledge Management
• Networked Knowledge Economy
• Information Technologies in Tourism
9. 3. 2004 LEFIS Workshop 7
Knowledge management
Knowledge management applies systematic approaches to find, understand, and use knowledge to create value.
It is the formalization of and access to experience, knowledge, and expertise that create new capabilities, enable superior performance, encourage innovation, and enhance customer value.
9. 3. 2004 LEFIS Workshop 8
Ultimate goal of the KM
The ultimate goal of a knowledge management effort in an organization is to collect all the organizational knowledge (explicit as well as tacit, hidden deeply in the experts‘ brains) and to make it available – sharable – throughout the organization.
9. 3. 2004 LEFIS Workshop 9
Knowledge life cycle
Sources of knowledge
Knowledge creation
Knowledge acquisition
Knowledge representation
Knowledge storage
Knowledge dissemination
Knowledge application KNOWLEDGE
Knowledge bases
TECHNICAL INFRASTRUCTURE
SOCIETY CULTURE
9. 3. 2004 LEFIS Workshop 10
Regional sources of knowledge
Public administration bodies• Regional government
• Municipalities
• Branches of governmental institutions
Educational institutions Business and industry Others (public transport, health care, …)
9. 3. 2004 LEFIS Workshop 11
Knowledge acquisition
Difficult to identify the necessary knowledge, some legal documents are messy, not clearly usable
Necessary to motivate knowledge owners properly
Political will is often missing Already rather strong support of the
regional and municipal top officers
9. 3. 2004 LEFIS Workshop 12
Knowledge storage and access
Information already collected in regional information system
This is accessible largely also for business and industrial organizations
However, only little knowledge is still stored
Public administration portal of the Czech Republic – partially also on regional level
9. 3. 2004 LEFIS Workshop 15
What to do in the future?
To develop knowledge management strategies on the regional level in order to improve the processes of knowledge acquisition, sharing and utilization among knowledge providers and users
To identify, explore, collect and share best practices of the regional public administration bodies and to make them continuously accessible for citizens
9. 3. 2004 LEFIS Workshop 16
What else to do?
To ensure such principles of good governance as openness, transparency and participation of staff, stakeholders and citizens in the processes of knowledge acquisition, sharing and utilization
To encourage active participation of stakeholders and citizens in development and exploitation of prospective regional knowledge management systems
9. 3. 2004 LEFIS Workshop 17
What our university is doing
eLearning of regional and municipal public administrators• It started already a few years ago in the scope of the
TEMPUS programme (languages, ECDL, European affairs)
• WebCT is used largely
Centre of Knowledge Economy is proposed as a hub for rapid innovation and knowledge transfer from academy to the region
9. 3. 2004 LEFIS Workshop 18
Centre of Knowledge Economy – main research areas
eKnowledge eLearning eSecurity eBusiness and eCommerce eGovernment eOrganizations eApplications
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