knowledge management system yeni herdiyeni magister ilmu komputer dept of computer science, ipb...

Knowledge Management Knowledge Management SystemSystem

Yeni HerdiyeniYeni Herdiyeni http://ilkom.fmipa.ipb.ac.id/kulon/ http://ilkom.fmipa.ipb.ac.id/kulon/

Magister Ilmu KomputerMagister Ilmu KomputerDept of Computer Science, IPBDept of Computer Science, IPB

Februari 2009Februari 2009

Understanding KMUnderstanding KM

Understanding Understanding Knowledge Knowledge ManagementManagement requires an requires an understandingunderstanding of of knowledgeknowledge and the and the knowing knowing processprocess and how that differs and how that differs from from informationinformation and and information information management.management.

KnowledgeKnowledge

Data

Information

Knowledge

Wisdom/Intelligence

Codifiable, explicitEasily transferable

Human, judgemental, insight

Contextual, tacitTransfer needs learning

Data Data vsvs Information Information vsvs KnowledgeKnowledge

DATADATABits representing a Bits representing a restaurant sales order restaurant sales order including including two large burger two large burger and two medium-size soft and two medium-size soft drinkdrink

INFORMATIOINFORMATIONN

For the restaurant For the restaurant manager manager numbers is used numbers is used to indicate the daily sales to indicate the daily sales of burger and soft drinkof burger and soft drink

KNOWLEDGEKNOWLEDGEThe daily sales of burgersThe daily sales of burgers can be used to compute can be used to compute the the amount of bread to amount of bread to buybuy

Data vs Information vs Data vs Information vs KnowledgeKnowledge

Data is just bits (represents raw Data is just bits (represents raw numbers or assertions)numbers or assertions)

Information is Data with context and Information is Data with context and relevance (data with semantics)relevance (data with semantics)

Knowledge is Information with Knowledge is Information with decision-making and action directed decision-making and action directed utility and purpose (relationship utility and purpose (relationship among concept relevant to particular among concept relevant to particular area)area)

Data, Information and Data, Information and KnowledgeKnowledge

Knowledge is information that Knowledge is information that helps to helps to – Produce information from dataProduce information from data– Produce more valuable information Produce more valuable information

for less valuable informationfor less valuable information

From From

Information Management Information Management

to to

Knowledge ManagementKnowledge Management

One Perspective of KMOne Perspective of KM

““KM [Knowledge Management] KM [Knowledge Management] involves blending a company’s involves blending a company’s internal and external information internal and external information and turning it into actionable and turning it into actionable knowledge via a technology knowledge via a technology platform.”platform.”

(Susan DiMattia and Norman Oder in (Susan DiMattia and Norman Oder in Library JournalLibrary Journal, September 15, 1997.), September 15, 1997.)

Knowledge Knowledge ManagementManagement Knowledge management is the Knowledge management is the

system and managerial approach system and managerial approach to collecting, processing, and to collecting, processing, and organizing enterprise-specific organizing enterprise-specific knowledge assets for business knowledge assets for business functions and decisionsfunctions and decisions

One Perspective of KMOne Perspective of KM

Knowledge Management = doing Knowledge Management = doing what is needed to get the most what is needed to get the most out of knowledge resourcesout of knowledge resources

Knowledge Knowledge ManagementManagement

““DOING WHAT IS DOING WHAT IS NEEDED”NEEDED”

The ability The ability to create (Learning), to create (Learning),

communicate communicate (Sharing), and apply (Sharing), and apply (knowing)(knowing) knowledge knowledge to achieve our goals.to achieve our goals.

Knowledge Management System Knowledge Management System (KMS)(KMS)

Knowledge Management System Knowledge Management System are the integration of are the integration of technologies and mechanisms technologies and mechanisms that are developed to support the that are developed to support the four KM Processes (four KM Processes (DISCOVER, DISCOVER, CAPTURE, SHARE, APPLICATIONCAPTURE, SHARE, APPLICATION))

Driving FactorsDriving Factors

Increase in technology Increase in technology use on campususe on campus

Increase in products Increase in products and services being and services being supportedsupported

Increase in amount of Increase in amount of support support documentationdocumentation

Increase in Increase in expectationsexpectations

How a Knowledge How a Knowledge Management System Management System WorksWorks

Knowledge Base

How a Knowledge How a Knowledge Management System Management System WorksWorks

Knowledge Base

How a Knowledge How a Knowledge Management System Management System WorksWorks

Knowledge Base

Knowledge Knowledge Management StrategyManagement Strategy Introduce the concept of Knowledge Introduce the concept of Knowledge

ManagementManagement Gather requirements from user groups Gather requirements from user groups

and customersand customers Pilot with the Help DeskPilot with the Help Desk Roll out to groups outside the Help Roll out to groups outside the Help

Desk as the system maturesDesk as the system matures Roll out self-serviceRoll out self-service Continually maintain knowledgeContinually maintain knowledge

KMS TechnologyKMS Technology

artificial intelligence (AI) technologies encompassing:– those used for knowledge

acquisition– case-based reasoning systems– expert systems– Data mining– Information Retrieval

(Text/Multimedia Retrieval)– … and many others

KMS TechnologyKMS Technology

electronic discussion groups computer-based simulations databases decision support systems enterprise resource planning systems management information systems expertise locator systems videoconferencing information repositories encompassing best

practices databases and lessons learned systems

KM Process, Mechanism, and KM Process, Mechanism, and TechnologyTechnology

Knowledge Knowledge Management Enabling Management Enabling TechnologyTechnology Knowledge basesKnowledge bases Search enginesSearch engines Document management systemsDocument management systems

TechnologyTechnology

- Three-tier Database Architecture for storage, evaluation and publishing of information

Bottom Tier

Middle Tier

Top Tier

Benefits of Knowledge Benefits of Knowledge ManagementManagement Greater access to knowledgeGreater access to knowledge Better maintenance of knowledgeBetter maintenance of knowledge Increased customer service levelsIncreased customer service levels Reduce the need to increase resourcesReduce the need to increase resources

Questions?Questions?

Are there other areas within the Are there other areas within the University that we should include University that we should include as we explore Knowledge as we explore Knowledge Management?Management?

KMKM CorporateCorporateIntelligentIntelligent

ImpactImpact