leadership essentials in a down economy

Leadership Matters!

Vital Learning for business and life

Effective Leadership

Makes a Difference!

Effective Leadership Makes a Difference

Best Managers create “Best Workplaces”

The Gallup Organization

These work places deliver:

ProductivityProfitabilityEmployee RetentionCustomer SatisfactionSafety Records

Effective Leadership Makes a Difference

“Roughly 50 to 70 percent of how

employees perceive their organization’s

climate can be traced to the actions of one

person: the leader.

More than anyone else, the boss creates

the conditions that determine people’s

ability to work well”

“Primal Leadership”Daniel Goleman, Richard Boyatzis & Annie McKee

Effective Leadership Makes a Difference

19%

14%

9%

0

2

4

6

8

10

12

14

16

18

20

Bottom 30% Middle 60% Top 10%

Ave

rag

e P

erc

ent

Turn

ove

r *Results from a large

insurance company

Turnover

36% Better

Results

Leadership Effectiveness

* Based on research published in “The Extraordinary Leader” by Jack Zenger

& Joe Folkman, 2003.

Effective Leadership Makes a Difference

Pe

rce

pti

on

s o

f C

us

tom

er

Sa

tis

fac

tio

n

49%

68%

0

10

20

30

40

50

60

70

39%

Bottom 20% Middle 60% Top 20%

*Results from a large high technology company

Leadership Effectiveness

Customer Satisfaction*

39% Better

Results

* Based on research published in “The Extraordinary Leader” by Jack Zenger

& Joe Folkman, 2003.

Effective Leadership Makes a Difference

Net

In

com

e

$2,384,588

$4,516,974

-$2,000,000

-$1,000,000

$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000

Bottom 10% Middle 80% Top 10%

*Results from a large mortgage

bank

Net Income

89% Better

Results

Leadership Effectiveness

-$1,176,454

* Based on research published in “The Extraordinary Leader” by Jack Zenger

& Joe Folkman, 2003.

Effective Leadership Makes a Difference

Effective Leadership Makes a Difference

Given…today’s technology,

today’s employee profile,and today’s fast pace,

leadership quality continues to make a difference

Society for Human Resource

Management

“83% of employees surveyed said it was

extremely likely or somewhat likely they would actively seek

new employment once the job market and

economy improves.”

Quality of Leadership

continues to be the #1 factor

positively or negatively impacting employee retention

Effective Leadership Makes a Difference

Impact of Key Elements on Leadership Performance

Developing Others

Hiring Right

Daily Leadership

Project Leadership

26%24%

27%17%

Other Elements

6%

Effective Leadership = Organizational Success!

Effective Leadership

is Difficult to

Develop

14

Provides direction

to the organization Leverages

organizational

capability Represents the

organization on

critical strategic

issues Exercises power

for the benefit of

the organization Sponsors individuals to

prepare them for

leadership roles

Strategist:Leading Thru Vision

Stage IV

Increase in breadth —

sees a larger business

picture Supports and coaches

others as a manager,

mentor, or idea leader Represents the work

group effectively to

management and

customers Builds a strong

internal and external

network of

relationships

Leader:Contributing Thru Others

Stage III

Assumes responsibility for important work

Relies less on supervision; works independently

Produces significant results

Develops credibility and a reputation

Increases in technical competence and ability

Builds a good internal collegial network

Specialist:Independent Contributor

Stage IIStage I

Willingly accepts supervision

Demonstrates competence on a portion of a larger project

Effectively performs detailed and routine tasks

Shows “directed” creativity and initiative

Delivers under time/budget pressure

Learns how “we” do things

Learner:Helping and Learning

Difficult Transition

Effective Leadership is Difficult to Develop

Becoming a great leader is one of the most difficult and complex transitions

TIME available

to develop

much needed

leadership skills

is in short

supply.

Effective Leadership is Difficult to Develop

The New

Vital Learning

Leadership Seriesa multi-module curriculum designed for today’s

corporate environment

The Leadership Curriculum provides practical…

Strategies to Increase Employee Performance

Techniques to Improve Communication

Approaches that Advance Working Relationships

Methods that Increase Team Collaboration

Practices that Help Develop Skill in Others

Processes to Increase Employee Involvement Procedures that Efficiently Identify and Resolve

Problems

A Flexible, Comprehensive Solution

A Flexible, Comprehensive Solution

The fundamental elements of how to be an effective leader.

Essential Skills of Leadership

How to build an effective and open communication environment.

Essential Skills of Communication

How to ensure you promote continuous performance improvement thru feedback.

Providing Performance Feedback

How to increase the levels of team member engagement and ownership.

Developing Performance Goals and Standards

Methods to effectively address habits that impede top performance.

Improving Work Habits

Techniques to ensure team members are able to perform their job.

Coaching Job Skills

A Flexible, Comprehensive Solution

How to deal with objections and grievances effectively.

Managing Complaints

How to apply control and authority and be successful.

Effective Discipline

An approach to disagreements that is healthy and team oriented.

Resolving Conflict

How to enlist responsibility, effectively and responsibly.

Delegating

Helping team members effectively handle a constantly evolving work environment.

Supporting Change

Ensuring those above you are effectively informed and involved.

Communicating Up

A Flexible, Comprehensive Solution

Successful strategies to effectively motivate members of your team.

Motivating Team Members

How to successfully address systemic opportunities in your work environment.

Solving Workplace Problems

How to implement a successful and structured approach to hiring.

Hiring Winning Talent

Effective techniques for leading on-time, on-budget, and on-target projects.

Leading Successful Projects

How to effectively and proactively manage employee retention.

Retaining Winning Talent

How to develop the skills to guarantee their employees gain full value from training and ensure they transfer the classroom learning into changed behavior.

Developing and Coaching Others

Hiring Winning Talent Leading Successful Projects Motivating Team Members Solving Workplace Problems Retaining Winning Talent Developing and Coaching Others

LEADERSHIP PLUS

Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating Up

LEADERSHIP ESSENTIALS

A Flexible, Comprehensive Solution

Our Leadership curriculum is designed for…

Managers

Team Leaders

Frontline Supervisors

Potential Supervisors

A Flexible, Comprehensive Solution

1. Training that is effective will be Relevant

2. Training that adults use will be Practical

3. Training that works will focus on Doing

Vital Learning Leadership Development solutions are based on three essential ideas…

A Flexible, Comprehensive Solution

The Goal is Confidence & Competence!

First, Build Personal Awareness Clarify the recurring management challenges

and develop the participants’ need to learn through

360 Feedback or Self-Assessment

Next, Enable New Thinking

Present new ways to approach the challenge, build understanding of the new method,

and develop knowledge of how to apply the technique

Then Practice, Practice, and More Practice

Practice and rehearse in a safe, supportive, coaching-oriented

environment to build competence and confidence

A Flexible, Comprehensive Solution

COMPLIANCE COMMITMENT

POSITION POWER PERSONAL POWER

COMPANY PEERS/SUBORDINATES

COMMAND REQUEST

ONE WAY TWO WAY

GET BY QUALITY

HOLDS INFO GIVES INFO

DEMANDS COACHES

INDIVIDUAL TEAM

MY WAY/HIGHWAY INVOLVES WORKERS

FEAR TRUST

A Flexible, Comprehensive Solution

The Classroom Learning SolutionStraightforward 4-Hour ModulesUser Friendly Instructor KitsFoundation Built on Behavioral ModelingVideo for Both Office and Industrial SettingsJob Specific Customizable PracticeExtraordinary Job Aids (Troubleshooting Guides)

Ongoing Support & Researchwww.leadershipseries.com

A Flexible, Comprehensive Solution

“After we started using Vital’s materials, we saw our turnover drop by

almost one third over the course of a year, and it’s now about half of what it

was in year one. We know from employee feedback and our measurement

system that Vital’s training has a lot to do with our success."

What Participants Say…

Reduced Turnover

“I just wanted to say this was a needed class. I think everyone received

everything they needed to help them in their daily jobs in the workplace."

Needed Help

A Flexible, Comprehensive Solution

The E-Learning Solution1 to 2 Hour Online ModulesFully Aligned With Classroom WorkshopAccess on VL Site or YoursSame Behavioral Modeling Foundation Full Motion Videos with Skill PointsHighly Interactive Learning ThroughoutAdult Learner/Workplace Oriented

A Flexible, Comprehensive Solution

Full Motion

Modeling Videos

including:

• Traditional Approach

demonstrating

unsuccessful methods

• New Approach

demonstrating

recommended strategy

and techniques

• New Approach

demonstrating

recommended

techniques with Skill

Points identified

A Flexible, Comprehensive Solution

Simulated

Practice:

• Provides simulated,

real world practice

situations

• Prompts open

submissions and

compares with

structured answers

• Multiple scenarios

provide variety

A Flexible, Comprehensive Solution

Pre & Post-Test:

Promotes specificity

of learning

Allows organization to

monitor progress

Pre and Post

movement suggests

level of learning

Post-Test acceptance

levels may be set by

organization

A Flexible, Comprehensive Solution

"My schedule is very hectic, so I loved the fact that I didn't have to commit to

a whole day of training. Instead, I could get valuable information when and

where I wanted it.

What Participants Say…

When and Where

"Resolving Conflicts" and "Essential Skills of Communicating" were two of

my favorites. They gave me additional points of view and specific procedures

to follow, which I found very helpful when dealing with others."

Specific Procedures

A Flexible, Comprehensive Solution

The Blended Learning SolutionCombine “Best of Both Worlds”Cognitive Learning Online at Personal PaceClassroom to Review, Discuss & Rehearse1 to 2 Hour Online Modules Shortened Workshop Session (1-2 Hrs)Job Specific Customizable PracticeExtraordinary Job Aids (Troubleshooting Guides)

Ongoing Support & Researchwww.leadershipseries.com

A Flexible, Comprehensive Solution

Senior Management Intro/Kick-off Work Thru

Online Modules

Review, Discuss & Rehearse

Modules

One-on-One Follow-up Coaching

Review, Discuss & Rehearse

Modules

Online Reinforcement + Application Tools

Work Thru Online

Modules

A Flexible, Comprehensive Solution

How B-Learning Might Work…

BridgingWeek 2

Classroom/WebInteraction and Skill Practice

Classroom/WebInteraction and Skill Practice

Classroom/WebInteraction and Skill Practice

Program Introduction

Classroom/Web

Essential

Skills of

Communicating

Essential

Skills of

Leadership

Supporting

Change

Effective

DisciplineDelegating

Managing

Complaints

Coaching and

Developing

Others

Resolving

Conflicts

Improving

Work

Habits

Week 1 Week 3 Week 4 Week 6 Week 7 Week 9 Week 10 Week 11

Online/Web Online delivery of selected modules combined

with classroom reinforcement.

2 hours each module.

Threaded discussions online with facilitator.

Q&A’s on each session made available to all

participants.

Pre- and post-tests for each module.

Help Desk available.

Tracking reports for managers.

Classroom/Web 1/2 day session after each group of modules.

Facilitated discussion to connect the importance of

the skills being learned to individual participants and

the organization.

Skill practice for the online modules completed

using actual participant situations.

Constructive feedback.

Participant workbooks to guide practice and provide

future reference material.

The Institute of Certified

Professional Managers

http://cob.jmu.edu/icpm/

http://itcap.com

The Leadership Series also qualifies for College Credit

options…

and is an accepted precursor to

Professional Manager Certification

Next Steps?

Leadership Matters!

Vital Learning for business and life