leadership skills in today’s healthcare - bc.edu · • ability to accept critique and change ......

22nd Annual Northeast Regional Nurse Practitioner Conference – May 6-8, 2015

Leadership Skills in Today’s HealthcareMargaret Franckhauser, MS, RN

D I S C L O S U R E S

• There has been no commercial support or sponsorship for this program.

• The planners and presenters have declared that no conflicts of interest exist.

• The program co-sponsors do not endorse any products in conjunction with any educational activity.

A C C R E D I TAT I O N

Boston College Connell School of Nursing Continuing Education Program is accredited as a provider of continuing nursing education by the American Nurses Association Massachusetts, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

22nd Annual Northeast Regional Nurse Practitioner Conference – May 6-8, 2015

S E S S I O N O B J E C T I V E S

• Recognize self-awareness of leadership strengths and challenges.

• Identify current challenges and opportunities for nurse practitioners in the changing climate of health care.

• Develop strategies for becoming leaders in the health care policy arena.

Leadership Skills in Today’s Healthcare Part I

Presenter: Margaret Franckhauser, RN, MS, MPH

Summary: this session will introduce participants to the cultural development of leadership over time and to a modern understanding of leadership. We will discuss different leadership styles and identify important leadership skills. The session will include lecture and slides as well as participant activities and videos that allow participants to practice ideas and concepts.

12:30 – 1 PM Introduction of members and identification of what the leadership interests of the individuals are.

1 – 1:45 PowerPoint/Lecture & Discussion - What is Leadership in the past, present and future. This will address the differences between management and leadership, the evolution of leadership and types of leadership at play in the modern world.

1:45 -2:15 Identification by the participants of different leadership skills, why they are important and when they come into play.

2:15 -2:45 Slides and Lecture on how to develop Yourself as a Leader – overview & brief discussion

Leadership skills in Today’s Healthcare Part II

Presenter: Margaret Franckhauser, RN, MS, MPH

Summary: This session will delve more deeply into the skills needed for modern leadership and engage the participants in practice of identified leadership skills. Participants will be divided into groups for some exercises and conduct some privately to allow them to more fully understand the elements of self-awareness and communication. The session will display a thought provoking TED talk on personality types.

3 - 3:30 What Skills to Develop: Communication, Language and Framing

3:45 – 4:10 Active Listening Practice in teams and debriefing

4:10-4:25 – Framing in Communication – what is it and how does it work?

4:25 4:50– The Marshmallow Challenge – working in groups and the dynamics of leadership

4:50 -5 PM – Emotional Intelligence

5 PM – 5:15 – Where do you go from here? Mentorship and other movement tools & references.

Leadership Leadership Skills for Today’s Healthcare

Leaders of Yesterday

Yesterday’s Leaders

• Obtained status through courage, violence, success at defeating others

• Might makes Right

• Ordinate/Subordinate (royalty stems from this concept)

• Obligation and Use of Force to assure that orders followed

• Occasionally benevolent

Modern Leaders

Types of Modern Leadership

• Charismatic Leader • Transformational Leader • Visionary Leader • Transactional Leader • Servant Leader • Participative Leader

Charismatic Leader

• Strong communicator, especially verbal

• Influences others through the power of personality

• Makes others feel important • Passionate, works by

developing a sense of devotion to the cause

Transformational Leader

• Commitment to a radical vision

• High level of personal skill, knowledge and drive

• Devoted to changing the system

• Attracts non-linear thinkers

• Challenging to linear thinkers

Visionary

• Dreams about the future and is not held back by convention.

• Develops new and often radical ideas

• Lives the vision; sets the standard . • Changes Paradigm and attracts

highly creative thinkers and those who want to be.

Transactional Leader

• Conventional Modern Corporation

• Leadership through reliance on roles – everyone has their job and is expected to do it. When they do, the ship runs smoothly.

• Reliance on standards, policies, systems

Servant Leadership

• Humility and Justice are primary elements of leadership

• Places the needs of others above all

• Seeks to understand what others want and involve them in solution seeking

• Listens to learn

Participative Leadership

• Assumes the members are skilled and interested

• Leader assumes a role of coach, encouraging, reflecting, ultimately using input to decide.

• Involves teams in assessing, planning and executing.

All Effective Leaders Combine Styles

What is Leadership

Leadership is a process of social influence which maximizes the efforts of others towards the achievement of a goal.

Management vs. Leadership

Management • Controls resources according to

assigned standards or policies.

• Infers authority by position.

• Relates to assigned work

• Typically a formal role

Leadership • Influences the behavior of people

or the assignment of resources. • Infers authority through earned

influence • Relates to vision • May be formal or informal

Types of Leaders

• Thought Leaders – people who develop or promote an idea or philosophy that changes practices.

• Political Leaders – people who, through public office, alter the course of a community/nation.

• Religious Leaders –People who modify human beliefs and behavior through their view of the meaning of life.

• Military Leaders – People who inspire behaviors that promote meaning and action in a military role.

More Types of Leaders

• Literary Leaders – People who introduce a style or method into literature.

• Artistic Leaders – People who introduce a new idea or method into art and its appreciation.

• Movement Leaders – People who either inspire or carry a new idea through to a more developed place.

• Professionals as Leaders – Professionals who through action, position or writing, inspire and create change in a given profession.

There are leaders for War and leaders for Peace.

A definition is one thing, but how is leadership operationalized?

What are the Skills of a Leader?

What Holds Us Back?

• https://www.youtube.com/watch?v=18uDutylDa4

How can you become a leader?

• Identify the skills needed to move your concept forward or improve a given situation.

• Self assessment/self reflection • Ability to accept critique and change • Courage, Tenacity and Effort beyond the norm • Inward or outward push. • Get out of your comfort zone

Communication Skills

• Active Listening: • Listening without judging

• Staying in the moment, not thinking ahead

• Open ended questions

• Using words that do not shut down others ( I like your idea…but)

• Seek clarification, rephrase

• Pulling back

Practice Active Listening - Exercise

Learn to Frame

What is Framing?

• A schema of interpretation created by the mental maps associated with specific ideas and words.

• A construct for presenting an issue that evokes impressions, ideas or opinions.

• The Frameworks Institute – studies on the mental shortcuts we use to process information.

Working with Others

Emotional Intelligence

• The ability to perceive, evaluate and control emotions.

• The ability to understand how events and information affect others and to craft our own behaviors and words with an understanding of those emotions.

How Important is EQ?

EQ as a Leadership Skill

Marshmallow Challenge

More About Voice & Style

• https://www.youtube.com/watch?v=c0KYU2j0TM4

How To Develop Your Leadership Skills

• Where is your Passion and Drive

• Developing your Communication Skills

• Leadership self-assessment & continuous self reflection

• Expand your knowledge and skill base outside your specialty

• Consider identifying a Mentor

• Debrief with a trusted person

Leaders have a seat and a voice at the table

• Don’t wait for someone to recognize your talent.

• Be willing to take some risk.

• Think/read broadly and outside your own sphere of expertise.

• Learn how your opponents view a situation.

• Find your voice and use it wisely.