leading your practice in a digital era - train-it-medical · leading your practice in a digital era...

Katrina Otto

Train IT Medical Pty Ltd

www.trainitmedical.com.au

katrina@trainitmedical.com.au

Leading Your Practice in a Digital Era

Practice Managers Conference

Launceston Thursday 19 April 2018

Presentation 1

Our Learning Objectives:

Develop techniques to improve data quality while building patient engagement.

Improve data

Improve relationships

Improve revenue

Improve health outcomes

Do you have a ‘patient-centric’ or ‘practice-centric’ business?

✓ SMS Reminders

✓ Track health improvements

✓ Education

✓ Appointments

✓ Self-check-in

✓ Results

Does technology & patient engagement go together?

Use change as a way of engaging with your patients

My Health Record Expansion Program

www.myhealthrecord.gov.au

2018

RACGP Standards for Patient Centred Medical Homes

Health Care Homes

RACGP Standards for Patient Centred Medical Homes

You won’t pass accreditation

without good data & systems

You won’t receive Practice

Incentive Payments without

evidence of improvements

Use change as a way of leading improvements

Using data to identify at-risk patients eg kidney disease

Do you know your common comorbidities?

Income Estimator

Set your own practice KPIs & track performance

Tips: - Encourage a team effort to achieve the goals by setting a target on the graph & place graph in the staff room/noticeboard to encourage a proactive approach. - Reward/celebrate achievements.

Aim: 80 per month

www.nevdgp.org.au

Improve Business & Improve Health Outcomes

Identify all patients with a chronic condition who would

benefit from a GP Management Plan

Success!

eg.

Share inspiring success stories of what other practices are doing Link to what’s new that we need to know about:Cervical screening tests good data is vital Medicines view – in My Health RecordPathology & Radiology becoming available in My Health Record

These are all attention grabbers. New Practice Incentive payment linked to improvementsePIP payments all about uploading New era where patients see their info

Choose one thing at a time to focus on (can be one small aspect eg. allergies) and celebrate success.

Oh, what a feeling - celebrate!

RACGPUsing Data for Better Health OutcomesStandards for General Practices (5th edition) RACGPStandards for General Practices (5th edition) Resource Guide – RACGPStandards for General Practices (5th edition) Patient Feedback Guide – RACGP

Australian Digital Health Agency:Importance of Data QualityData Cleansing & Clinical CodingData Quality Checklist

Train IT MedicalData Aggregation using Pen Clinical Audit Tools (blog)Cancer Screening & Prevention – Free Resources (blog)5 Steps to Data Quality Success (blog)Pen CAT4 summary sheet

Pen Clinical SystemsCAT4 Recipes

Data Quality & Improvements

Australian Digital Health Agency:www.digitalhealth.gov.au

Get Started

On Demand Training (practise in the sandpit)

Training Resources

www.myhealthrecord.gov.au

Pathology

‘NSW patients first to view their pathology results in My Health Record’

Train IT Medical:Digital Health Free Resources including Pen CAT4

Developing a ‘My Health Record’ Practice Workflow (blog)

My Health Record – your questions answered (blog)

Top 30 questions doctors ask about My Health Record with Katrina’s responses (blog)

Event Summaries (blog)

Katrina Otto’s ‘My Health Record’ detailed presentation

My Health Record:

Further Information – Health Care Homes

RACGP Standards for Patient-Centred Medical Homes

‘5 ways team-based care changes the role of GPs’ Dr Kevin Cheng in Medical Observer.

‘Why we should consider patient registration and capitation’ Dr Liz Sturgiss in Medical Observer.

‘From good to great: the potential for the Health Care Home model to improve primary health

care quality in New Zealand.’ CSIRO Publishing

Pulse IT article ‘Health Care Homes practices given a year to use compliant software’

Australian Association of Practice Managers (AAPM): AAPM Guidance for Health Care Homes

Health Care Homes WIKI

Dept of Health Recorded Webinar: Becoming a Health Care Home (11/2016)

Health Care Homes FAQs

.

Thanks for inviting me

Katrina Otto

katrina@trainitmedical.com.au

Twitter: trainitmedical

Facebook: trainitmedical

www.trainitmedical.com.au/presentationsto download a digital version of this

presentation & access morefree practice resources & blog posts