lean it: maximum value at minimum cost
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Lean IT:Maximum Value at Minimum Cost April 2009
A positive customer experience is your business lifeline.
IT is critical to delivering a positive customerexperience to drive revenue and growth.
Every Customer Matters. Every Dollar Counts.
2
Pressures on IT
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Deliver a superior customer experience
Increase agility
Effectively manage change
Ensure security and compliance
Reduce costs, increase productivity
Improve business-IT engagement
MainframeDistribute
dVirtual Cloud
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66% of IT resources are used to run versus 34% to Grow/Transform22
--Gartner, Inc. .
Deliver Maximum Value at Minimum Cost
Lean ITAn approach that helps IT organizations focus on what’s important —delivering value to their customersReduce wasteIncrease productivity Improve customer experienceAim resources at high value deliverables
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
COST
VALUE
4
COST
VALUE
Enterprise IT Management Solutions Enable Lean IT
Lean IT Uniquely enabled by CA’s EITM solutions
Visualize, automate and optimize IT systems and processes
From the data center to the customer
From staff to assets
Govern, manage and secure IT
Only CA covers it all
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Enterprise IT Management
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COST
VALUE
6 Disciplines of EITM: Lean IT On-ramps
Appl
icati
on P
erfo
rman
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gmt
Serv
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Man
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Proj
ect &
Por
tfol
io M
gmt
Infr
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anag
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Secu
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Man
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Mai
nfra
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2.0
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Application Performance Management
1,200 customers get visibility into 5 billion transactions a day
Service Management
Rapid implementation boosts IT productivity and user satisfaction
Project & Portfolio Management
Acknowledged market leader with both on-premise and On Demand solutions
Infrastructure Management
Automate and assure to reduce service delivery costs by 30%2; server
provisioning time by 90%21
Security Management
Streamline security processes, reduce costs and get value from your security
investments faster than ever before
Mainframe 2.0
Simplify mainframe management: Run the leanest platform even leaner
Lean IT …delivering solutions
Business ExperienceBusiness ExperienceManagementManagement
Service PortfolioService PortfolioManagementManagement
IT Risk &IT Risk &ComplianceCompliance
Business-DrivenBusiness-DrivenAutomationAutomation
COST
VALUE
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Business-Driven Automation
CA uniquely combines Data Center,Process and Workload Automation
• Optimize and automate the infrastructure
• Increase agility to respond to change
Service Portfolio Management
CA uniquely combines industry-leading PPM and Service Management
• Improve business-IT engagement
• Optimize service supply and demand
Business Experience Management
CA uniquely combines Application Performance with Infrastructure Management
• Ensure a positive customer experience
• Resolve problems before customers are impacted
IT Risk & Compliance
CA uniquely combines Security Management and Governance, Risk & Compliance
• Mitigate risk
• Reduce the cost of compliance
The CA Difference
Exclusive Focus on SoftwareNo hardware or services agenda
Faster time to value
Lower cost of ownership
Best in Class TechnologyComprehensive portfolio to govern, manage and secure
Continued investment further extends value
Integration
Freedom of ChoiceMainframe to distributed, any platform
Virtual to physical
Cloud to on-premises
CA software automates IT processes to maximize customer value and minimize cost
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Copyright © 2009 CA
RESULT: Improved supplier management, resulting in a $10 million cost savings
RESULT: Improved online experience for millions of customers
RESULT: Contributed to cost savings of $18 million
RESULT: Efficiency gains of 93%; decrease of 90% in the time taken to provision new users
Lean IT … customer results
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Recognized Leader in Enterprise IT Management
Forrester Largest Market Share IT Management Software1
Status as a Leader in Forrester Wave**
Records Management4
Appliance-Based End User Experience Monitoring5
Client Management Suites6
Data Center Automation7
Service Desk Management Tools for Large Enterprises8
Service Desk Management Tools for Small Enterprises9
Project Portfolio Management10
IT Asset Lifecycle Management11
Gartner Magic Quadrants*
Positioned in the “Leaders” Quadrant IT Project & Portfolio Management12
Web Access Management13
User Provisioning14
Enterprise Single Sign On15
Worldwide Market Share Report Leader, 2007
User Provisioning16
IT Asset Management17
Job Scheduling18
MarketScope*** Strong Positive IT Asset Management Repository19
Records Management20
Copyright © 2009 CA10
Successful IT and CA
CA Enables Successful IT> $4B company focused
solely on helping IT succeed
> Govern, manage & secure IT: No other vendor does it all or as well
> Pragmatic, cross-platform, market-leading solutions
> Start today from any on-ramp: Quick and sustainable wins
Business Depends on Successful IT > In an online world,
IT matters> IT is critical to driving
revenue and delivering customer value
> Lean IT delivers maximum IT value at minimum cost
> Lean IT helps focus resources on the right things
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Additional Slides
COST
VALUE
CA Wily Application Performance Management
Extreme visibility into the customer transaction
Reduce application downtime by up to 70%2
Wily APM is relied upon by more than 1,200 customers and processes more than 5 billion transactions a day
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Serv
ice M
anagem
ent
Ap
plicati
on
Perf
orm
an
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gm
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Main
fram
e 2
.0
Secu
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Managem
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Infr
ast
ruct
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Managem
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Pro
ject
& P
ort
folio
Mgm
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COST
VALUE
CA Service Management
Service desk, catalog, change and configuration, client and asset management
Manage business demands, respond to change
Measure IT service cost, consumption and performance
Increase IT productivity by 25%2 or more
Rapid implementation for immediate benefit
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Serv
ice M
an
ag
em
en
t
Main
fram
e 2
.0
Secu
rity
Managem
ent
Infr
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ruct
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Managem
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& P
ort
folio
Mgm
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Applic
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Mgm
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COST
VALUE
CA Clarity™ Project & Portfolio Management
Evaluate, prioritize and deliver initiatives valued by the business
Reduce redundant projects by up to 78%3
Reduce project costs by up to 37%3
Gartner MQ12 and Forrester Wave10 Leader
CA voted ‘best’ at 10 straight PPM Summits
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Pro
ject
& P
ort
folio M
gm
t
Main
fram
e 2
.0
Secu
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Managem
ent
Infr
ast
ruct
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Managem
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Serv
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anagem
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Applic
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CA Infrastructure Management
Network, voice, database, systems and virtualization management
Improve agility, service quality and efficiency through automation
Reduce the cost of service delivery by up to 30%2
Reduce Mean-Time-to-Repair by up to 50%2
Reduce configuration related issues by up to 80%21
Reduce server provisioning time by up to 90%21
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Infr
astr
uctu
re M
an
ag
em
en
t
Main
fram
e 2
.0
Secu
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Managem
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anagem
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& P
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folio
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Applic
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COST
VALUE
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COST
VALUE
CA Security Management
Data Loss Prevention, Identity, Role, Access & Log Management
Streamline and automate compliance processes
Reduce risk and increase efficiencies through automation
Market share leader in Identity & Access Management16
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Secu
rity
Man
ag
em
en
t
Main
fram
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.0
Serv
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anagem
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Infr
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Managem
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& P
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Mgm
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Applic
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Mgm
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COST
VALUE
CA Mainframe 2.0
World’s leading mainframe independent software vendor
Simplify software management for the current and new generation of mainframers
New programs and best practice guides help you release latent value from CA software
Innovations for evolving business demands and new technologies
Executives Staff Compliance
CIOPMOCISOSupportStrategic Sourcing
Operations Network
Applic
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erf
orm
ance
Mgm
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Serv
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anagem
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Infr
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Managem
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Top 10 CA Differences
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We enable Lean IT in many ways:
1. We are a software company; we deliver solutions through software vs. labor and obsess about quick time to value and lowest cost to maintain. We want to get implemented as quickly as you do.
2. Informed Automation leveraging world class assurance tools to run efficiently all the time.
3. We give you the freedom to choose the most efficient operating platform for your business, we are hardware agnostic.
4. We believe Security and Compliance matters all the time, and we provide solutions to simplify and automate risk and compliance processes.
5. We believe in the power of the mainframe, because it’s a workhorse that delivers incredible value for money.
6. Through our Clarity & Service Portfolio Management capabilities, we empower IT to engage with the business in a meaningful way, prioritize and rationalize the cost of services, manage unremitting demands and enable IT to work as a true partner in the business.
7. Through our maturity modeling tools we can measure your effectiveness in various IT disciplines, to ensure we help you select the area that will deliver the most Lean IT value and return on investment.
8. Software is our only business, its not 2% or 10% or 20% like our competitors, its our life line, so we have to make you successful and deliver results in an efficient way.
9. Our products are the fastest to upgrade from one release to the next, in the industry.
10. And finally, CA’s award-winning Wily & Spectrum solutions provide extreme visibility into your “lifeline” any time, all the time. After all, what’s the point of automating or managing anything if you can’t see the experience to begin with?
Internal Use Only
Optimize InvestmentsReduce redundant projects by
78%3Reduce project duration by
35%3Reduce project costs by 37%3
Assure the CustomerExperienceReduce application downtime
by 70%Identify problems before
customers are impactedQuickly identify the root
cause of problems
Assure Security &ComplianceStreamline and automate
compliance processesReduce risk and increase
efficiencies through automation
Optimize & Automatethe InfrastructureImprove agility, service quality
and efficiency through automation
Reduce the cost of service delivery by up to 30%
Reduce configuration related issues by up to 80%
WilyApplicationPerformanceManagement
Security Management
InfrastructureManagement
ClarityProject Portfolio Management
Project & Portfolio MgmtDemand ManagementIT Financial Planning
CA Wily IntroscopeCA Wily CEMCA Mainframe
Performance
Risk & Compliance Management for IT
Identity & Access ManagementIdentity Lifecycle ManagementServer Resource ProtectionSecure Web Business
EnablementSecurity Information Mgmt
Network & Voice ManagementEvent ManagementSystems ManagementDatabase ManagementAutomation• System• Process• WorkloadOutput ManagementStorage ManagementSystem & Application
Discovery/ProvisioningVirtualization ManagementConfiguration Management
Leaders Quadrant of the Gartner Magic Quadrant –PPM, “Magic Quadrant for IT Project and Portfolio Management,” June, 2008 *
CA Voted “Best” for Tenth Straight PPM Summit
A “Leader” in PPM Market - Forrester Research
Leader Quadrant User Provisioning – “Magic Quadrant for User Provisioning,” August 15, 2008.*
Leaders Quadrant of the Gartner Magic Quadrant Web Access Management, “Magic Quadrant for Web Access Management,” November, 2008*
Market Share Leader in User Provisioning - “Market Share: Security Software, Worldwide, 2007,” June 3, 2008.
A Market Leader in User Provisioning, IDC
Market Share Leader IT Management – Forrester
A “Leader” in Data Center Automation – Forrester Research
Gartner Worldwide Market Leader in Job Scheduling, 2007 “Market Share: IT Operations Management, Worldwide, 2007,” June, 2008
- Protects online revenue stream for one of the world’s leading airlines
- Qantas web site can cope with spikes in traffic of over 12 million page views a week
- Support more than 200,000 identities, growing at 30% a year
- Reduced the time to provision user access from 10 days to 1
- Efficiency gains of 93% through self-service password reset
- Support more than 1 billion credit card payments a year
- Reduced data center space, power and cooling by 30-40% through server consolidation and virtualization
- Avoided the need to acquire a new data center
- IT costs reduced by 10% (about $28M) in three years
- Saved $10M through better supplier managementG
overn
Secu
reM
an
ag
eValue Focus Complete Solution Proven Performer Production Ready
Assure the BusinessExperienceDemonstrate IT’s value inevery business interactionOptimize resources to meet
demandProvide financial transparency
into every project and service.
Service Management
Service Portfolio ManagementService Desk ManagementChange, Configuration &
Release ManagementService Level & Catalog MgmtIT Asset ManagementIT Client Management
A “Leader” in Client Management – Forrester Research
Market share leader IT Asset Management– Gartner
A “Leader” in Service Desk Management Tools– Forrester Research
- Within six months, decreased open incident queue, which had a dramatic impact on overall productivity
- Increased responsiveness to the business
A “Leader” in Appliance Based End User Experience Monitoring – Forrester Research
Over 1200 customers worldwide manage an estimated 10 billion transactions per day “The CA Wily solutions are known for quality as well as for depth of insight into applications and supporting infrastructures. CA Wily’s combination of transaction awareness and Web application management capabilities is an advantage that puts CA among the front runners in the SOA/Web services management pack”. EMA Impact Brief,” November 2008
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Lean IT …through Joint Solution Offerings
Joint Solution Offering Description EITM Enabling …
Deloitte Identity Lifecycle Mgmt
Manage identities & access rights of people inside & outside of the organization through use of role based access control
Lean IT through Enterprise ID Management
Deloitte SAP Web Enablement Ability to secure & simplify access for users to Netweaver Applications.
Lean IT through SAP Web Business Enablement
Mainframe Compliance Out-Tasking
Audit Z/OS & provide user ID entitlement remediation for customers.
Lean IT through Automated MF Access Control & System Auditability
PWC GRC Manager (MAR) Meet State & Local req’s around "Model Audit Rule". Seeding strategy for enterprise view of all reg’s.
Lean IT through “Model Audit Role” compliance
Deloitte Lifecycle GRC Manager
Manage compliance for enterprise through Deloitte’s GRC Lifecycle management methodology and GRC Mgr
Lean IT through Enterprise Compliance
SAP Enterprise Monitoring Introscope for diagnostics & performance monitoring for SAP & non-SAP applications
Lean IT through SAP application performance optimization
Accenture Performance Engineering
Meet performance expectations & improve overall user experience by engineering higher performance early in app development lifecycle
Lean IT through Enterprise application performance optimization
Accenture Investment Portfolio Mgmt
Provide customers with a full end-to-end view of their business and IT investments which will enable alignment of business objectives with IT investments.
Lean IT through Automated Decision Support
Microsoft SharePoint Enablement
Provides compliance for SharePoint with DoD Certification 5015.2 V3.
Lean IT through “Sharepoint Compliance”
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Footnotes* The Magic Quadrant is copyrighted 2008-2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
** The Forrester Waves are copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
** MarketScope Disclaimer The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1. “Market Overview: The IT Management Software Market in 2009,” Forrester Research, March 13, 2009. Market share numbers are in US$ millions and are Forrester estimates. Numbers reflect estimated revenues in 2008 and include product licensing and maintenance revenues; they do not include services.
2. IDC White Paper sponsored by CA, “Improving IT Economics and Gaining Business Value with CA’s EITM Software: An ROI Study,” Doc. # 214817, Randy Perry, Tim Grieser, Eric Hatcher, October 2008.
3. IDC White Paper sponsored by CA, “‘How Project and Portfolio Management Solutions Are Delivering Value to Organizations,” Doc # 213980, Randy Perry, Eric Hatcher, September 2008
4. “The Forrester Wave™”: Records Management Q1, 2007, Forrester Research, Inc.; March 14, 2007.
5. “The Forrester Wave™: Appliance-Based End User Experience Monitoring, Q2 2007,” Forrester Research, Inc.; June 21, 2007.
6. “The Forrester Wave™: Client Management Suites, Q3 2007,” Forrester Research, Inc.; July 24, 2007.
7. “The Forrester Wave™: Data Center Automation, Q2 2008,” Forrester Research, Inc.; April 2008.
8. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,” Forrester Research, Inc.; April 2008.
9. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,” Forrester Research, Inc.; April 2008.
10. “The Forrester Wave™: Project Portfolio Management Tools, Q4 2007,” Forrester Research, Inc.; December 18, 2007.
11. “The Forrester Wave™: IT Asset Lifecycle Management, Q2 2009,” Forrester Research Inc.; April 10, 2009.
12. Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management,” Matt Light, Daniel B. Stang; June 13, 2008.
13. Gartner, Inc., “Magic Quadrant for Web Access Management,” Ray Wagner, Earl Perkins and Perry Carpenter, November 10, 2008.
14. Gartner, Inc., “Magic Quadrant for User Provisioning,” Earl Perkins and Perry Carpenter, August 15, 2008.
15. Gartner, Inc., “Magic Quadrant for Enterprise Single Sign On, Greg Kreizman. September 18, 2008.
16. Gartner, Inc., “Market Share: Security Software, Worldwide, 2007,” Ruggero Contu and Matthew Cheung, June 3, 2008. Based on total software revenue.
17. Gartner, Inc., “Market Share: IT Operations Management, Worldwide, 2007,” Rene Millman, June 4, 2008. Based on total software revenue.
18. Gartner, Inc., “Market Share: IT Operations Management, Worldwide, 2007,” Rene Millman, June 4, 2008. Based on total software revenue.
19. Gartner, Inc., “MarketScope for the IT Asset Management Repository, 2008,” William Snyder, Patricia Adams, April 21, 2008.
20. Gartner, Inc., “MarketScope for Records Management, 2008”, Kenneth Chin, May 20. 2008
21. Measured CA results, labs on demand 200922. Gartner, Inc., “IT Spending and Staffing Report, 2009,” Michael Smith,
Kurt Potter, January 27, 2009. ID: G00164940.
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