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Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 1
1
#AItraining
MICROAGGRESSIONS
AND WORKPLACE
BULLYING
UNDERSTANDING AND IDENTIFYING THE
IMPACT OF MICROAGGRESSIONS
Kathryn Young | Metropolitan State University of Denver | kyoung42@msudenver.edu
Myron Anderson | Metropolitan State University of Denver | mande118@msudenver.edu
LEARNING OUTCOME
After participating in both sessions…
2
…you will be able to better identify and address
microaggressions and bullying at your institution.
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 2
3
• Define and understand the impact of
microaggressions
• Cost of microaggressions in the workplace
• Cultural identity
• Implicit bias
• Key considerations
AGENDA
SESSION 1
4
#AIwebcast
DEFINING AND UNDERSTANDING THE
IMPACT OF MICROAGGRESSIONS
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 3
5
Organizational Climate
The events, messages, symbols, core beliefs, feelings, and much more, which
make “our community” a welcoming or not-so-welcoming environment.
(Virginia Tech)
6
Cultural microaggressions
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 4
LEARNING OUTCOMECHAT
7
What just happened?
8
What are microaggressions?
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 5
9
Brief and commonplace indignities, whether intentional or unintentional, that communicate hostility or negative slights and insults that potentially have harmful or unpleasant psychological impact.
(Solorzani, Ceja, & Yozzo, 2000; Sue, et.al. 2007)
10
Our experiences
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 6
11
Gender microaggressions
LEARNING OUTCOMERESOURCE
12
Theme, microaggression,
and message
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 7
13
The weight of microaggressions
14
Your experiences
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 8
LEARNING OUTCOMECHAT
15
Share a microaggression that
you have experienced at work.
Why is this a microaggression?
16
Well-intended
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 9
17
#AIwebcast
COST OF MICROAGGRESSIONS IN THE
WORKPLACE
18
Microaggression cost
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 10
19
Interpersonal cost
20
Microaggression effect
Emotional
• Emotional
well-being
• Psychological
turmoil
• Identity
disengagement
• Low self-
esteem
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 11
21
Behavioral
• Hyper-vigilance
/ skepticism
conflict
• Devalue social
group identities
• Fatigue and
hopelessness
• Contribute to a
hostile climate
• May reduce
education
quality
Microaggression effect
22
Microaggression effect
Cognitive
• Disrupted
cognitive
responses-
decreased
focus
• Trying to make
meaning of
incidents
• Identity
disengagement
• Reduced
learning
• Lower
productivity
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 12
23
Microaggression effect
Biological /
Physical
• Accumulation
of stressors can
equal a
catastrophic
health event
• Mental heath
issues
• High blood
pressure
• Physical health
issues
24
Microaggression effect
Systematically: Creates disparities in health care, education, and
employment because they are based upon a biased worldview that is
manifested in hiring, retention, and promotion decisions in the
workplace
• May reduce the quality of education received by students of color
• May result in lower quality of health care for certain groups
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 13
25
Microaggression Effect
Biological/Physical
Cognitive Behavioral
Emotional
26
Organizational cost
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 14
27
The increased cost of employee turnover
due to a toxic employee tends to be
about $12,000 per toxic worker. What is
not captured in the cost are other
potential costs, such as litigation,
regulatory penalty, and reduced employee
morale (Housman and Minor, 2015).
SHOW ME
THE $$$
28
The Freada Klein Study(2003) gathered
data from SEC filings and other public
sources to estimate the cost of unfair
treatment in a typical 500 company. Klein
concluded that “the cost of inappropriate
/unfair treatment was $919 per employee
per year,” in 2003 dollars, for a typical
Fortune 500 service or manufacturing firm.
She added that meaningful efforts to
prevent or intervene could be undertaken
for less then 10% of this figure - i.e. for
$90 per employee per year.
SHOW ME
THE $$$
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 15
29
30
#AIwebcast
CULTURAL IDENTITY
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 16
31
32
2
3
4
5
1
INTERNAL
Culture represents
“the values, norms
and traditions that
affect how
individuals of a
particular group
perceive, think,
interact, behave and
make judgments
about their world”
(Chamberlain 2005).
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 17
33
2
3
4
5
1
EXTERNAL
Culture represents
"the values, norms
and traditions that
affect how
individuals of a
particular group
perceive, think,
interact, behave and
make judgments
about their world”
(Chamberlain 2005).
LEARNING OUTCOMEACTIVITY
34
Your internal and external
identities
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 18
35
2Female
3
Professor
4
?
5
White
1
Mother
36
2Husband
3
Male
4
African American
5
Professor
1
Father
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 19
37
Ayden
LEARNING OUTCOMEACTIVITY
38
Comfortable or uncomfortable?
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 20
LEARNING OUTCOMEPOLL
39
You find out the provost is
choosing to be a stay-at-home dad.
LEARNING OUTCOMEPOLL
40
You attend a professional
event and realize you are the
only person there of your
race.
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 21
LEARNING OUTCOMEPOLL
41
A person who you think is
from the Middle East sits next
to you on an airplane.
LEARNING OUTCOMEPOLL
42
Your new doctor went to
medical school in India.
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 22
LEARNING OUTCOMEPOLL
43
You take your car in for repairs
and the head mechanic is a
woman.
LEARNING OUTCOMEPOLL
44
You see a little boy wearing a
dress on the playground.
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 23
LEARNING OUTCOMEPOLL
45
You see two men in a park
holding hands and sharing a kiss.
LEARNING OUTCOMEPOLL
46
You watch someone who does
not have a visible disability park
in a handicap space.
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 24
LEARNING OUTCOMEPOLL
47
You find out that your new
supervisor is 25 years younger
than you.
48
#AIwebcast
IMPLICIT BIAS
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 25
49
Implicit bias
50
Attitudes or stereotypes that affect our
understanding, actions, and decisions in
an unconscious manner
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 26
51
These biases, which encompass both
favorable and unfavorable assessments,
are activated involuntarily and without
an individual’s awareness or intentional
control.
52
1. Learn about cultures and social
identities from sources within the
group.
2. Learn from healthy and strong people
of the group.
3. Learn from experiential reality.
4. Learn from constant vigilance of
biases and fears.
5. Learn by being committed to personal
action against racism, sexism,
heterosexism, and other injustices.
FIVE
PRINCIPLES
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 27
53
Perceptual
Identity
What we
see
What we
hear
How to
solve
problems
Norms and
expectations
Interpretations
Distinctions
What we
don’t
see
54
Implicit Bias
What we
see
What we
hear
How to
solve
problems
Norms and
expectations
Interpretations
Distinctions
What we
don’t
see
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 28
55
Implicit Bias
56
Implicit Bias
Training Design
Interpreting Information
Evaluations
Department Management
Co-worker Communication
Information Delivery
Mentoring
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 29
LEARNING OUTCOMETAKEAWAYS
57
Microaggressions have a negative impact on:
• Individuals
• Workplace climate
• Your entire organization
LEARNING OUTCOMETAKEAWAYS
58
Cultural awareness is foundational for
understanding:
• Internal identity
• External identity
• Bias
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 30
LEARNING OUTCOMETAKEAWAYS
59
Implicit bias affects organizational culture
through:
• Employee interactions
• Decision making
• Policy development
• Career advancement
LEARNING OUTCOMEQUESTIONS
60
Understanding and Identifying the Impact
of Microaggressions(Session 1 of 2)
Academic Impressions 31
LEARNING OUTCOMEEVALUATION
Please remember to complete the event evaluation.
Your comments will help us continually improve the
quality of our programs.
Thank you!
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