lessons learned from coaching 50+ teams

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Here be Monsters

Marsh of Change

Resistance

Chasm of Re-org

NirvanaExcellence, Perfection

100% Value created, 100% Fun

Here be Monsters

Woods of Lost Managers

The Way of

the Kanban

Lessons Learned from Coaching 50+ Kanban Teams

Christophe Achouiantz Lean/Agile Coachhttp://leanagileprojects.blogspot.se@ChrisAch

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Lessons Learned

• Why Kanban?• The Kanban Method• Introducing and supporting Kanban• Creating a Culture of Continuous

Improvements• Scaling Coaching

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

THE KANBAN METHODLessons Learned on

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Some visual policies(ticket design, colours, etc.)

% of Policies reusable between Kanban

Systems

Context is Everything

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

You Grow a Kanban System You do not Summon It

Yes! No!

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

2 Qualities that Matter in the Long Run

StickinessClarity

Improvement Opportunities(Smart Moves)

Aligned with Purpose

Fact-based management

Sustainable

Resilient

Compensate lack of Leadership

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

THE CONTEXT

You are Here

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The

Cont

ext

Sandvik

www.sandvik.com

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Origin Story

Johan NordinSupport Manager at Sandvik IT

The

Cont

ext

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Key to Minimizing most of our Problems is Flow Control

The

Cont

ext

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

INTRODUCING THE KANBAN METHODLessons Learned on

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Effort needed to reach sustainability

Packaging Kanban

Sustainable Level

”Sticky!”

Pro

babili

ty

Time

Time a manager is willing to let go for starting with Kanban

Time needed to establish a Kanban System

1 dayThe Kick-start Workshop

Boosts!

Kanb

an

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

BoostsThe Kick-Start Workshop (1 day)

The Kick-start & Boosts

Understand the Team

Set

the S

cene

Share

Curr

ent

Conce

rns

Define a

Share

d

Vis

ion

Dis

cover

what

the

Team

does

Identi

fy W

ork

Types

Expla

in B

oard

M

ech

anic

s

Set

Vis

ualiz

ati

on

Polic

ies

Cre

ate

& P

opula

te

the B

oard

Set

Way-

of-W

ork

ing

Polic

ies

Lim

it W

IP

Set

Pla

nnin

g

Meeti

ng P

olic

ies

Run F

irst

Pla

nnin

g

Meeti

ng

Clo

se t

he S

cene

Follo

w-U

p

Measu

re F

low

Lim

it W

IP

Manage D

em

and

Ass

ess

Depth

of

Kanban

TimeWho cares?

Now I get it!Why have we never discussed that before?

Ouch! Now I understand why I feel stressed!

Energy Level

Now we work SMART!

Kanb

an

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Keys to Maximizing Stickiness & Clarity of Kick-starts

Team Focused and Team Driven

Sti

ckin

ess

1

10

100

1000

10000

100000

1000000

The team is in charge

Some Expert creates the Kanban System

Low on Theory, High on Practice in

Context

Inte

rest

Emotional:Engaged to see MY stuff on the board

Theory ZZzzz

Do this a.s.a.p. during the kick-start!

Clarity of Purpose

Effi

cie

ncy

Do this a.s.a.p. during the kick-start!

Shared common view of Team’s purpose and context. ”Service Oriented”

Kanb

an

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Kanban Kick-start

Field Guide

Kanb

an

Get it at:http://leanagileprojects.blogspot.se

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

ASSESSING KANBANLessons Learned on

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

LimitWIP

Visualize

ManageFlow

ExplicitPolicies

FeedbackLoops

The 5 DimensionsKa

nban

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

LimitWIP

Visualize

ManageFlow

ExplicitPolicies

FeedbackLoops

Depth of Kanban to Evolve SmartKa

nban

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Depth of Kanban to Evolve SmartKa

nban

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

CONTINUOUS IMPROVEMENTSLessons Learned on

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Kanban and Continuous Improvements

Vision

The Kanban Method Kanban helps create the ”Baseline”• Current Condition is known

• Leading & trailing Indicators (Facts)• Common Standard (Policies)

Kanban comes with an Implicit Vision• Low WIP• Liquid Flow• 100% Value

Imp

rove

Kanban help you identify improvement opportunities• Trailing (lead-times) and Leading (board) indicators

You have Focus• Controlled WIP (less task-switching)• Clarity of Purpose (Service Oriented)

Impr

ovem

ents

Baseline

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Patterns of Continuous ImprovementsTh

e po

wer

of

Vis

ualiz

atio

n

Manager not present

Manager un-engagedManag

er e

ngaged

Dis-Continuous

Improvement?Ceiling

”Obvious” improvements

”Real” improvemen

ts

The

power

of

Curiosi

ty

Time

Level of

Impro

vem

ents

Impr

ovem

ents

There is always a Ceiling!

Move the ceiling:

• Strech your value streams!Get in control of upstream & downsteam

• Get a sponsor higher up in the org!To compensate the lack of political influence of the managers beyond a certain point

• Peer-to-peer coaching!To increase commitment and curiosity from manager

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Creating Curiosity with Peer-to-Peer Coaching

Impr

ovem

ents

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

SCALINGLessons Learned on

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Coached 60+ Teams

”Suppliers Teams”Development Teams working with AM &

Projects Coordinatio

n Team

s

Project

s/Solutio

ns

Management T

eams

Other T

eams

(HR, C

omm

unicatio

n, etc.

)

Kanb

an

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

A Strategy to Trigger a Culture Change% of Culture Change

% of ”Kanbanized” Teams

100

100

Scal

ing

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Scaling Coaching

Black Belt Jedi

Master Coach

Lean Coach

Flow Manage

r

Team

Team

Team

coaches coachescoaches

Scal

ing

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Goal: Get Rid of the Coaches!

Managers

CoachesTeam Team Team Team Team Team Team

A Scafolding to be removed when Managers have become coaches

Scal

ing

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

What’s Next?

• Focus over End-2-End flows• Peer-2-peer coaching: enabling curiosity• Dis-continuous improvements: How?

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

SUMMARY

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

2 Qualities that Matter in the Long Run

StickinessClarity

Improvement Opportunities(Smart Moves)

Aligned with Purpose

Fact-based management

Sustainable

Resilient

Compensate lack of Leadership

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Kanban is the Fastest (highest RoI) way to increase your team’s CapabilitySu

mm

ary

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

BoostsThe Kick-Start Workshop (1 day)

Easy to ”Sell” Kanban using 1 day Workshop and Boosts

Understand the Team

Set

the S

cene

Share

Curr

ent

Conce

rns

Define a

Share

d

Vis

ion

Dis

cover

what

the

Team

does

Identi

fy W

ork

Types

Expla

in B

oard

M

ech

anic

s

Set

Vis

ualiz

ati

on

Polic

ies

Cre

ate

& P

opula

te

the B

oard

Set

Way-

of-W

ork

ing

Polic

ies

Lim

it W

IP

Set

Pla

nnin

g

Meeti

ng P

olic

ies

Run F

irst

Pla

nnin

g

Meeti

ng

Clo

se t

he S

cene

Follo

w-U

p

Measu

re F

low

Lim

it W

IP

Manage D

em

and

Ass

ess

Depth

of

Kanban

Sum

mar

y

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Depth of Kanban to Identify the most meaningfull (highest RoI) next improvementSu

mm

ary

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

The Deeper you Go with Kanban, the more it forces you to improve continuously

Vision

The Kanban Method

Imp

rove

Sum

mar

y

Baseline

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

You Need Curious Managers for ”Real” Improvements

The

pow

er o

f

Vis

ualiz

atio

n

Manager not present

Manager un-engagedManag

er e

ngaged

Dis-Continuous

Improvement?Ceiling

”Obvious” improvements

”Real” improvemen

ts

The

power

of

Curiosi

ty

Time

Level of

Impro

vem

ents

Sum

mar

y

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

We Scale with a Temporary Coach Chain until the Managers take over

Managers

CoachesTeam Team Team Team Team Team Team

A Scafolding to be removed when Managers have become coaches

Sum

mar

y

Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se

Thanks for your Time!

Christophe Achouiantz @ChrisAch

Get the slides here:http://leanagileprojects.blogspot.se