leveraging volunteer talent for organizational change

VolunteerMatch.org

March 19, 2014

Leveraging Volunteer Talent

for Organizational Change

Flickr: mckaysavage

Agenda

Changing Worlds

Volunteers Leading Change

Power of Pilots

Measuring Progress & Success

Flickr: Hopkinsii

Time Technology

Economic Challenge

Generational Shift

Volunteer Engagement Trends

Flickr: scooterroo2002

Four

Generations

in the

Workplace

Flickr: scooterroo2002

Millennials (Generation Y)

1981 – 1999 76 Million

Generation X

1965 – 1980 45 Million

Baby Boomers

1946 – 1964 80 Million

Traditionalists (Greatest and Silent Generation)

1922 – 1945 75 Million

Today’s Volunteers Want to. . .

Have Flexibility

Use Their Skills

Make an Impact

Work with Colleagues

Today’s Volunteers Are Motivated By. . .

Achievement

High-Functioning Teams

Extensive Work Experience

Efficiency

Results

Perfect Storm

Economics

Demographics

Technology

Culture

Flickr: Hopkinsii

Changes in the Staff

Driven Model

Results-focused

Collaboration

Volunteer Engagement Trends

Volunteers Leading Change

Flickr: Drubunto

Nonprofit Life Cycle

Susan Kenney Stevens, PH.D.

Idea Start-up Growth Maturity Decline Turnaround Terminal

Volunteer

Management

Volunteer

Engagement

Flickr: lumaxart

Changing the

Volunteer

Management

Paradigm

Flickr: lindsey_lissau

Volunteers Leading Change

Entrepreneurial

Self-Directed

Skills Based

Desire Flexibility &

Control

New Staff Roles

Cultivator/Talent Scout

Facilitator

Negotiator

Convener

Supporter

Don’t do it.

Get it done.

From concepts

and theories

to action and outcomes

Flickr: dan zen

Power of Pilots

Flickr: dan zen

Experiment

High risk tolerance

Permission to change

Managed in increments

Power of Pilots

Flickr: Auntie P

Needs

Assessment

Flickr: iCampbeℓℓ

Choose a meaningful

place to intervene:

• Have potential to create

powerful results?

• Mitigate or prevent a crisis?

• Move an initiative forward?

• Solve a problem?

• Meet an objective?

• Create momentum?

What is critical?

Flickr: iCampbeℓℓ

Toronto community center

Volunteers as Community

Investigators

What is critical?

Flickr: iCampbeℓℓ

New Hampshire Immigrant

Community Group

Communicating within and

across the community

What is critical?

Flickr: iCampbeℓℓ

Connecticut Hospital

Volunteers as Fall Prevention

Educators

What is critical?

Goals Actions

Measures of Success

Flickr: The Zion View

Pilot Planning and

Preparation

New Volunteer Roles

Consultant Coach/Mentor Trainer

Evaluator Project Manager Team Leader

Whom Do You Want to Cultivate?

Volunteers who are ready to move up, and

thus move the organization forward, often

demonstrate interest, commitment, and

leadership.

Be attuned to these behaviors.

Goals Actions

Measures of Success

Flickr: The Zion View

Developing

Work Plans

Vision Resources Action Yield Initial

Impact Sustained Outcome

Work Plan Elements

Learning Center Pilot Work Plan Vision Resources Action Yield Initial Impact Sustained

Outcome

We will provide

Learning

Centers for

youth living in

our city’s

shelters.

Centers will be

equipped with

computer

stations, books

(K-12 level),

and furniture –

tools to narrow

the digital

divide and

mitigate the

risk that these

children will

spend a

lifetime in

poverty.

•Volunteer Task

Force

•Shelter partners

•Supplies (book

labels, computer

locks)

•Training on

shelter youth

programming and

safety

•Existing donor

history and

interests report

for cultivation

•Board resolution

and strategic plan

with Learning

Center goals

•Shelters’

research on

current student

academic

performance

Develop position

descriptions and

recruit and place

retired teachers,

librarians, etc.,

for “learning

Center Team”

Write case

statement for

potential donors

Solicit cash and

in-kind donations

for books,

computers, and

furniture

Collaborate with

shelter partners

on Learning

Center program

integration, grand

openings, and

media where

appropriate

Number of

learning centers

created in 12

months

Number of youth

served

Number of

volunteers

engaged

Youth attitudes

toward reading,

school, and

computers will

improve during

the time they are

staying in the

shelter—as

measured by the

Garfield

Attitudinal Survey

Youth will choose

to read during

free time at the

shelter at least

three times per

week, as

recorded by the

Learning Center

logbook (current

baseline average

is 0 times per

week)

Students who live

for at least one

month in shelters

with Learning

Centers will be

promoted to the

next grade on

time at a 25%

higher rate than

the current

baseline predicts

Students aged

12-17 who live for

at least one

month in shelters

with Learning

Centers will be

only half as likely

to drop out of

school in the next

year as the

current baseline

predicts

Boomer Volunteer Engagement: Collaborate Today; Thrive Tomorrow

by Jill Friedman Fixler and Sandy Eichberg

Progress Report

Element Description Indicators

& Tools

Progress, Challenges,

& Needs

Resources

Action

Yield

Initial Impact

Sustained

Outcome

Flickr: chapendra

What gets done gets

measured, what gets

measured gets done. - Unknown

Getting the Results You Need

Flickr: joiseyshowaa

I cannot say whether things will get better if

we change; what I can say is they must

change if they are to get better. —George C. Lichtenberg

Resources from JFFixler Group

Free – Ready-to-use Tools & Templates

www.JFFixler.com/Tools

Free – InnoVate Blog www.JFFixler.com/Blog

Free – Innovative Volunteer Strategies

E-newsletter www.JFFixler.com/Newsletter

Free – Articles

www.JFFixler.com/JFFixler-Group-Articles

The Boomer Volunteer Engagement Book Series

www.JFFixler.com/Publications

Thank You!

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www.JFFixler.com/blog