library as partner: sustaining relevance in a collaborative, student-focused technology center

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The Library as Partner: Sustaining Relevance in a Collaborative, Student-Focused Technology Center Heather Lambert, Assistant Professor and Emerging Technologies Librarian, Middle Tennessee State University; Christy Groves, Assistant Professor and User Services Coordinator, Middle Tennessee State University Trends in the library profession continue to migrate toward providing collaborative work spaces for users, and MTSU’s cutting edge center, the Digital Media Studio, gives students opportunities to work with one another and Library personnel as well. This presentation showcased the project management and marketing strategies utilized to successfully implement and launch the studio and describes how the Library partners with students through service to them. The presenters described how to connect with users at their point of need, and highlighted our how our successful relevance and sustainability is due to consistent and effective feedback models.

TRANSCRIPT

THE LIBRARY AS PARTNERSustaining Relevance in a Collaborative, Student Focused Technology Center

About Us

In the old days

The Digital Media Studio provides knowledgeable staff who offer direction to appropriate resources, train users on the use of media applications and collaborate on projects. We

offer the latest digital tools and unique facilities to enable the exploration of rich digital media for learning experiences, collaboration and creative expression. The Digital Media Studio is a welcoming, collaborative space for users of all

abilities, disciplines, levels and interests.

Mission Statement

The Digital Media Studio provides knowledgeable staff who offer direction to appropriate resources, train users on the use

of media applications and collaborate on projects. We offer the

latest digital tools and unique facilities to enable the exploration of rich digital media for learning experiences,

collaboration and creative expression. The Digital Media Studio is a

welcoming, collaborative space for users of all abilities, disciplines, levels and interests.

Mission Statement

Collaborative environment

Roving tech help

Circulating equipment

Brainstorming areas

Lamination, color printing

Research help

Tech coach appointments

Project finishing station

Hardware options

Typewriter

Break It down

Movie Making

DVD Creation

Picture Editing

Presentation

Art/Drawing

Web Design

Screen Capture

Audio Manipulation

integration

Flickr 3.2011 used with permission by Daniel Schwen

Training toolkit

Internal Staff Come First

Fall Kickoff

Making Faculty Feel….

Student Empowerment

Connecting with Users

Feedback

Circle of life

Surveystudents &

librarian

Solutions poll

Focusgroup

New procedures & policies

Where we are today

Flickr- 3.2011 used with permission by paola traversa

Where we are going

Lessons LearnedKeeping it in house has big rewards

Feedback is critical to sustained relevance and success

Must include users and staff in all phases of project management, launch, training and continual evolution of service

Have a clear vision of what you want to offer and how it will enhance what you already do and tell anyone who will listen- early and often

Don’t underestimate the power of student workers and committed library users

If you say you want feedback be ready to respond to it all, good, bad and weird

Don’t start a program if you don’t have time to continue it

Expect constant change from the beginning

fin.

Contact Information

Christy Groves – User Services SupervisorJames E. Walker Library, MTSU615-898-2652cgroves@mtsu.edu

Heather Lambert -Emerging Technologies LibrarianDigital Studio ManagerJames E. Walker Library, MTSU615-494-7784hlambert@mtsu.edutwitter: heatherneptune

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