living with change: coping and stress reduction in the library workplace instructor: jean...

Living With Change:Coping and Stress

Reductionin the Library Workplace

Instructor:

Jean Crossman-Mirandamirandaj@infopeople.org

An Infopeople Workshop

Spring 2005

This Workshop Is Brought to You By the Infopeople Project

Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis.

For a complete list of workshops, and for other information about the Project, go to the Infopeople Web site at infopeople.org.

Where We’re Going

What is Stress and where does it come from?

What is its relation to Change?

Identifying the signs and symptoms of stress

The protective nature of the stress response

Customizing a stress resistance plan

Coping with the stress of change in the library workplace

A Working Definition Of Stress

“The natural response of the body to any demand placed upon it.”

--Hans Selye, M.D., 1946

“Mental, emotional, or physical strain, tension or distress.”

-- Webster’s New Riverside Dictionary

Stress Truths and Myths

Stress is all around us

Stress can be positive or negative

Most people focus on the stress itself, rather than on managing it

A stress-free life is possible and preferable

Only unpleasant situations are stressful

Stress is bad - avoid it at all costs

Change Can Be….

Small, incremental Predictable Positive Productive A small

modification to your life

Taken in stride, managed

Huge, catastrophic Unpredictable Negative Unproductive A devastating

collapse of your world

Continuously stressful

Perception Defines Experience

It’s not the event itself, but how you react to it that causes the feeling of stress.

So, it’s not the change, but your reaction to it that determines how stressed you feel.

Basics of Stress Management

Fight or Flight: Nature’s way of protecting us with an adrenalin dump

Saber tooth tiger and holiday season: examples

Can lead to hypertension and physical breakdown

Best strategy is to focus on what is under your control

Responding To The Stress Of Change

Your body produces physical signals that can tell you that the adrenalin dump has happened.

Your mind produces cognitive signals, which lead to emotional signals, which lead to behavior and interaction.

On-the-job Reactions To Change

Feel attacked and betrayed

Caught off guard, blind-sided

Resistance, anger, frustration, confusion

Presentee-ism – become “retired on the job”

Afraid to take risks, innovate, try new things

Feel victimized due to loss of traditional relationships, familiar structure and predictable patterns on the job

Burnout

Burnout

Burnout is an impairment of motivation to work

- the inability to mobilize enough interest to act

How to recognize if you are approaching burnout?

What to do about it?

look for the warning signs

activate your coping strategy

Phases Of Change

Denial: shock, refusal to recognize the change

Resistance: increased distress, blaming, complaining

Exploration/Consideration: clarify goals, assess resources, look at alternatives, experiment with new possibilities, motivated, hopeful

Commitment/Acceptance: focus on new course of action after a period of growth and adaptation, support others in accepting the change

Navigating The Phases Of Change

Denial

Resistance

Commitment

Exploration

Improving Your Ability To Handle Change

Self-assurance

Personal vision

Choose realistic and flexible goals

Get organized

Proactive perspective

Anticipate changes, plan contingencies

Fine tune problem solving skills

Interpersonal competence

Socially connected

Balance your workload

Self-inventory: what helps you be resilient in times of stress?

Keys To Managing Stress

Reframe the situation with positive Self-talk

Turn trigger thoughts into coping

thoughts

Use assertive communication to create a win-win

Self-talk: Re-framing The Situation

Self-talk is the way you make sense of a situation

Happens automatically, instantaneously

Sets the stage for your emotions and your behavior

Re-framing puts the situation into perspective – seeing with new eyes

The Big Picture

Thoughts lead to emotions, which lead to behaviors

Taking more control of each step is the name of the game

Transform Trigger Thoughts

Into Coping Thoughts Trigger Thoughts

- automatic response to an event

- just the right reason to get upset

- great justification for stonewalling

Coping Thoughts

- reduce stress by changing your perception of the event

- the goal is that this response becomes automatic

Assertive Communication Is Problem-solving Communication

Focused on solutions

The goal is a win-win

Helps you move through stressful interactions while taking care of yourself and others

More of the Big Picture

You own 50% of any relationship and are 100% in control of your own behavior.

Multi-tasking

Is this helpful or detrimental in your library?

Stress Reduction TechniquesThat Work

Something internal:

- deep breathing

- guided imagery

- meditation

- re-framing

- “thought stopping”

- Trigger thoughts to coping thoughts

Something external:

- aerobics, stretching

- running, jogging,

swimming, biking

- lifting weights

- expressive arts

Physical Self-care

Diet: healthy breakfast; low-fat, low-sugar diet; restrict alcohol intake

Rest: daily quiet time; relaxation exercises before bed; get a good night’s sleep

Exercise: 20 minutes of aerobic exercise three times/week; participate in games/sports regularly; walk as much as possible

Recharging: regular time with friends/family; establish personal and professional goals; assess accomplishments

Reactions To Change

People don’t resist change; they resist being changed- habit, have always done it this way….

- uncertainty, anxiety about what will happen

- self-interest, non-aligned goals

- misunderstanding, poor communication

- lack of trust, team not cohesive

- peer pressure

- too little time to adapt

- feeling victimized

How Can I Stop Feeling Like A Victim Of Change?

Responding to Feeling Victimized

Derail your automatic response

Think WIIFM (what’s in it for me?)

Determine the costs and benefits of your reaction

New strategies become automatic through practice

Learning From Past Change

How do predictable changes differ from unpredictable changes?

How can we anticipate and handle each type of change?

A Closer Look at Change in My Library

Clarify what is really over for you, what’s not.

Identify what is lost and what is gained by this change.

Determine if your reaction is based on current losses or old wounds.

Reevaluate what you have and what you want from this change.

Look at the challenge that this change offers.

Look at the opportunities that this change offers.

Discussion

A Closer Look at Change in My Library

Workplace Change in Process

Is there a way to distinguish between current losses and old wounds?

Exploring Other Points Of View

Value of looking at the change through the lenses of others:- management

- colleagues

- library users

Develop new perspectives on the change

Avoid us-them thinking

Coping Strategies Manage your own reactions

Set goals and reward yourself

Build a support system

Reinforce your skills

Manage your time and tasks

Identify and eliminate time wasters

Rationally detach

Exert control and/or influence

Develop An Effective Response to Change

Stay involved and committed

See change as a challenge & an opportunity

Focus on things you can control

Ask for help and support from coworkers, work for a sense of connection to others