louise silburn - making the models work for you
Post on 13-Apr-2017
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Making the models work for you
Louise SilburnTransforming Partnerships
The brain
The brain looks for bad news
Understand organisations
Be clear on purpose
Lead from the heart
– Believe in the need for change – Convey excitement when you talk about it– Use your commitment to purpose to overcome your
fears and be resilient– Dedicate your time to managing it and communicating
about it– Be committed to seeing it through before starting the
next change– Care enough to communicate even when it is difficult to
do so
Plan with the head…Kurt Lewin Change Model
UnfreezeCreate the right environment
ChangeSupport change to desired state
Re-freezeReinforce to anchor change
UnfreezeCreate the right environment
• Celebrate• Articulate • Involve and communicate• Assign resources • Set expectations• Identify and manage resistance points
Change process• Build critical mass• Develop • Involve• Implement• Support and communicate
Building critical mass for change
The goal is not to achieve total commitment from everyone, but to obtain at least the minimum commitment from key individuals and
groups necessary for success
Smallest number of stakeholders needed
Make it happen help it happen, let it happen.
Understanding the impact of change on performance
Build a change-friendly environment working with mindset and
behaviours
Focus energy productively
Communicate• Honestly• Often• Two-way• Using different formats• Taking account of different styles
Essential skills for leading change: no. 1
Understand the 5 levels of Listening
4. Active Listening Focused on self 3. Selective Listening
2. Pretend Listening
1. NOT Listening!
5. Empathetic Listening Focused on other
Open Questions
Essential skills for leading change: no. 2
Re-freezeReinforce to anchor change
• Reward new behaviours
• Use visible symbols for change
• Continue to communicate
Top take-outs• Start with ‘why?’• Ask open questions – what/how?• Listen empathetically – get out of your own
head• Be honest and open
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