madiba innovation. agility. experience
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Madiba
Innovation. Agility. Experience.
Madiba Inc.6010, W Spring Creek Pkwy, STE 107, Plano, TX 75024, USAmanoj.dhir@madiba.comOffice: +1 (949) 716-8979 | Cell: +1 (949) 383-0453Fax: +1 (949) 271-4073
www.madiba.com SAP Services Partner
The information contained herein is considered proprietary and confidential information of Madiba, Inc. (“Madiba”), and its release would offer substantial benefit to competitors offering similar services. This material includes descriptions of methodologies and concepts derived through substantial research and development efforts undertaken by Madiba. Therefore, the use or release of the information contained in this proposal for purposes other than an evaluation of its contents as a basis for evaluating potential services from Madiba is prohibited, and it is the position of Madiba that the materials herein are not considered subject to release under the Freedom of Information Act, if applicable.
No part of this proposal may be reproduced by any means or transmitted without the prior written permission of Madiba except with respect to copies made or transmitted internally by the recipient, via email, or any other form of transmission, for the purpose of evaluating services from Madiba. All copies of this document (or any portion hereof) and any accompanying electronic copies should be returned to Madiba or, at Madiba’s option, destroyed at the end of the evaluation period if Madiba is not engaged to perform services.
The term "Madiba" appearing elsewhere in this proposal may refer to Madiba, Inc., or to one or more of its subsidiaries, affiliates or partners.
Confidentiality and Terms of Use
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Madiba at a Glance
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Company Overview
➢ 20 years of Consultancy Operations
➢ Experienced Systems Integrator with proven track record of deploying complete end-to-end SAP solutions, solution components and solution enhancements
➢ Over 240 consultants with the leadership team averaging > 20 years of SAP Consulting and Industry Experience
➢ Scalability to tackle the complex challenges – flexibility to collaborate deeply with our customers
➢ Implementation and Application Managed Services (AMS) solutions provided
SAP Services Partner
Assess Implement Support Staffing
Services Portfolio
➢ Roadmap➢ S/4HANA Transition➢ Mergers & Acquisitions
➢ Implementations➢ Upgrades➢ Enhancements
➢ Application Managed Services
➢ Contingent Staffing➢ Secondment
AWS Consulting Partner
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Madiba Global Presence
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Elizabeth, NJ
SR, MR, SOD
Irvine/LA, CA USA
Corporate HeadquartersUSA West Coast Office
Elizabeth, NJ
SR, MR, SOD
London, UK
European Office
Elizabeth, NJ
SR, MR, SOD
Pune, India
Asian Office/Support Center
Elizabeth, NJ
SR, MR, SOD
Bangalore, India
Asian Office/Support Center
Vijayawada, India
Regional Branch Office, India
Dallas, TX , USA
USA South West Office
New York, USA
North East Office
Chicago, IL
USA Mid west Office
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Madiba –Leadership Team
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© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Competency Strength Areas
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SAP S/4 HANA Digital Transformation Greenfield/Conversion/Selective Migration | Madiba ACTIVE
Functional
SD, MM, HCM(OM, PA, Payroll, SuccessFactors, PM, LM, TM), PS, MM, FICO, Central Fin, FSCM,
Concur, FLM, Supply Chain, Model Company, Focused Build
Service Delivery
Solution Manager 7.2, ITSM, SAP Activate,
PMP/ITIL, AGILE
Technical
ABAP, WebDynpro/BSP, Fiori, iOS/Android
integration, HANA 2.0
Analytics
BW/BOBJ, SAC, Madiba SNAP, Financial Datawarehouse
Infra & BASIS
BASIS Admin, HEC, ABAP/Java/Dual stack,
BOBJ, SAC, System Health monitoring, PI,
Third Party, Add-ons etc
➢ Each competency is led by a Global Competency Manager from one of the Madiba locations and has average 15+ years of experience.
➢ All the competencies have experienced/certified resources with an average 7-8 years of SAP experience.
➢ More than 80% of our employees are SAP S/4 HANA project experienced, trained or certified.
➢ Digital Transformation & Service Delivery competencies entitles clients to have dedicated* PM or SDM, respectively. *Optional cost build up
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Madiba Dallas Office – Legacy, Plano, TX
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• 50+ capacity with ability to rapidly scale up.
• Highly sophisticated, security compliant and modern office
• Situated in the centre of corporate belt of Dallas. 2 miles from Legacy West
• Highlights –• Madiba Active
incubation centre – A shortcut to SAP S/4 HANA
• Local skills available: SAP ABAP, SAP BPC, HANA development, BW/BOBJ/SAC, SAP BASIS and Solman 7.2, Model Company, Focused Build and SAP Activate Project Management, SAP FLM, SAP IS-Oil-TSE, HEC consulting.
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Global & Partial List of served/active clients
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IMPORTANT NOTE: Madiba is not associated with or sponsored by the any of these registered or trademark owners.
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Active Madiba-Led Projects
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A&E Television Networks
Allergan
Arbonne International
Bourns
Deluxe Entertainment
Dialog Semiconductor
Duracell US Operations
Endeavor/IMG
E. & J. Gallo Winery
Hillshire Farms/Tyson
Irvine Company
Isuzu North America
Karl Storz
Magic Leap
NBC Universal
SM Energy Company
Telogis
Watson/Actavis/Teva
Viacom/Paramount
Warner Bros. Entertainment
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Assess Implement Support Staffing
n n n
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7
15
2
2
2
2
2
5
2
2
2
2
6
2
14
1
6
16
16
2
Year
s o
f R
ela
tio
nsh
ip
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved 10
Service Tenure -
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Assess Implement Support Staffing
Business Planning & Consolidation
Madiba SNAP/ Analytics - BI / Business Objects / BW / DW
SAP ECC (HR, Finance, SD, MM, PS & Logistics)
Madiba ACTIVE and S/4 HANA
SAP HANA
Custom Development/UX(Fiori)
HCM & Success Factors
Procurement - Ariba
>20
Years of service
# of Projects
5
20
11
3
>20
10
3
Project Management >20
>150
>20
>80
>30
>8
>100
>8
1
>150
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved 11
Madiba creates the opportunity through innovative solutions for businesses to deliver new value. As a certified SAP Partner, Madiba is at the forefront of SAP’s latest technology roadmap to
transform and simplify complex business processes. By developing best practice solutions in our dedicated Innovation Center, we create an immediate value
proposition for our clients, reduce delivery time, and increase adoption
with proven solutions.
As the larger firms in our industry, we offer a structured methodology, pre-
packaged solutions and a global presence, but we operate as a lean
organization with lower administrative burden and bureaucracy. This agility allows our consultants to flex with
changing client requirements and take a more personal approach to project
delivery. By balancing this individuality with a full spectrum of packaged
solutions, we remain a cost-effective and long-term partner to our clients.
As a trusted advisor, we have built long-lasting relationships with our clients based on our ability to deliver our
commitments on time and on budget. With over two decades of experience
delivering projects and a staff of highly experienced consultants, we provide
effective transformations in the organizations we serve in both process and technology. The average tenure of our consultants exceeds 15 years in the
management consulting industry allowing them to provide expertise in designing optimal business processes and deploying the latest SAP S/4 and
HANA technology solutions in Finance, Logistics, Business Intelligence and
Enterprise Management.
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Innovative Solutions, not just ITInnovation Agility Experience
Flexible to adapt to customer needs Customer Success, proven track record
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Few Services at a Glance
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➢ Experienced SAP Systems Integrator with proven track record of deploying, managing & supporting complete end-to-end SAP solutions/enhancements/innovations.
➢ Core SAP Consulting , Implementation and Application Managed Services (AMS)
➢ Madiba ACTIVE – Shortcut conversion to SAP S/4 HANA covering abroad range of services from assessment to, conversion, Go-live & support.
➢ Madiba SNAP – S/4 HANA Accelerated Platform for Analytical reporting using SAC(SAP Analytics Cloud).
➢ Madiba AutoSAM – End-to-End BASIS & beyond Systems Alert & Monitoring using SAP Solution Manager 7.2
➢ Madiba MCC – Model Company Consulting. Co-led service delivery for faster time to value for S/4 HANA using Model company scenarios. Cross 13 industries.
➢ SAP S/4 HANA Project Management - Activate based project management using Focused Build.
➢ SAP FLM(File lifecycle Management) for Public Sector- Implementation, Consulting & Support.
➢ SAP Contingent resourcing – Time and Material SAP resources. No-subcontracting.
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Traditional Market Position
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• Sweet Spot – Traditionally Madiba focused on a bridge between the first large go-live led by larger implementors and low-cost long-term support/outsourced services once system is stable
• In recent years we are actively delivering new large implementations/conversions to our clients & also manage subsequent support with our global support model
Large System Implementer
Outsourcing/Support
Init
ial L
arge
Go
Liv
e
System Implementation Cycle
Production Support/AMS & Continued related CRs
SAP Foundational Projects• Business Intelligence• Financial Solutions• Enterprise Management• Business/Technical
Process Optimizations• Analytics• Custom Development
Implement Support
New Large Implementation/Conversion
Subsequent Implementation Phases
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
SAP Application Managed Services & Offshore Support
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• Madiba provides global SAP Application Management Services (AMS) to our customers with a flexible engagement model that fit their needs.
• The scope of our services include availability and continuity management, for all the issues you might encompass within your SAP applications (custom code, incident management, job scheduling management, problem management, security, system administration and monitoring).
• Our models incorporate a focus on continuous solution improvement and enhancements.
• We utilize a full built-in methodology & experience to deliver the most optimal support infrastructure for your business users at a low cost
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Lights On, Incident Management, Operations Support, Change Management and other ITSM Services
OPERATIONS CONTROL
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Solution Manager 7.2 – ITSM, Application Lifecycle Management and DevOps.
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➢ ITSM - Incident Management/ServiceNow
➢ Application Operations
➢ Continuous Development
➢ Change Request Management
➢ Change Impact Analysis (CIA)
➢ 24X7 Ticket support
➢ Certified/Trained Resources
➢ Repeatable Processes
➢ Professional and Personal Attention SPOCs for each client
➢ Scale-UP/DOWN resources at a faster turnaround time
Source sap.com
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Systems and Applications Monitoring Services
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➢ Always On, 24X7
➢ Pre-set thresholds and tolerances
➢ Drill Down to Solution manager 7.2 Alert Inbox and System monitoring functions
➢ Pre-set Alert & Notification Templates
➢ Industry Best Practice Reporting framework
➢ Birds Eye view -One Simplified Comprehensive UI for all stakeholders
NW-ABAP
• System Availability and Recovery
• Critical System Checks
• Database Health and Usage
• Tuning and Performance
• System Usage
• Remote Communication Checks
• RFC Health
HANA
• Availability and Recovery
• Performance
• Critical System Checks
• HANA Alerts
• Top 5 Threads
• Active Call Threads
• Replication Status
• Backlog Size & Age
JAVA/BOBJ/WD
• OS Availability
• URL Availability
• Service Backups
• CPU Usage
• Disk Usage
• Memory Usage
• Network Interface Performance
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Offshore - India Offices at a Glance
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Madiba Offshore Support & Development centers are located at Pune, Bangalore and Vijayawada
Pune, 2004 Vijayawada, 2019Bangalore, 2015
➢ Highly sophisticated, compliant and modern offices.
➢ 80-100 employees across 3 locations with leadership of hands-on SAP experienced management team.
➢ Exiguous attrition rate over last 2 years
➢ Madiba’s offshore team works like an extension of the clients’ existing internal setup and as an integral part of the team.
➢ Operations in 3 different time zones.
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Offshore Security and Privacy Safeguards
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➢ General Safeguards:
➢ Consultant personnel security and integrity procedures and practices, including conducting background checks
➢ Consultant Personnel training on data security and compliance
➢ Visitor security protocols in place
➢ Client Audit complied facilities and processes.
➢ Physical Access Safeguards:
➢ Secure access to facilities, CCTV Monitoring
➢ Only company provided laptops allowed for client work and dedicated to each resource and no sharing of laptops
➢ Quarterly internal audits to enforce controls
➢ Logical Access Safeguards:
➢ All users provided with domain logins for authentication with appropriate group policy to disabled ports and no admin access
➢ We use industry standard access points with best encryption mechanism to transmit data
➢ Processes in place to activate/disable user IDs based on need basis
➢ Security Architecture and Design Safeguards:
➢ Effective firewall(s) and intrusion detection technologies in place
➢ All systems are patched to latest software
➢ Regular updates to Anti-Malware and Anti-Virus end point security tools
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
DMC Approach
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ResourcesPM/SDMContract
Change“Approved Modifications
Change Request
Scope“Solution”
Scope Document
Resources“People & Systems”
Resource/HW Plan
Cost“Financials”
Financials
Time“Schedule”
MS ProjectOr any tool plan
Risk“Potential Problems"
Risk Register
Issues“Actual Problems”
Issue Log
Communications“Status”
Status Reports
Triple Constraint
How?Manage
Approve
What?
Delivery Governance and Audits
DMB
DMB
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Madiba Delivery Model
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• Strategic Design and Roadmap Planning Consulting(F)
• Solutions(F)
• Industry Practices (F)
• Center of Excellence(F,T)
• Technical Design & Development(T)
• Hardware and Platform consulting(T)
• Maintenance, Operations and Support(M,T)
• Innovation Incubation Center(F,T)
Global Consulting Services
Delivery Management Board
• Regional & Practice
• Steering Committee
• Operations & Sponsorship
• Global Sales & Services Direction
Executive Leadership• Delivery Governance and Quality control
• Delivery Services Office(DM/PM)
• Innovation COE
• Service Operations (SDM)
• Financial Monitoring & Control plus Reporting
F*
T*
© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved
Thank you.
21
Corporate Information
➢ Dallas - 6010, W Spring Creek Pkwy, STE 107, Plano, TX 75024, USA
➢ Global Headquarters : 16481 Scientific Way, Irvine, CA 92618, USA
www.madiba.com
Follow up activities:• ……………………………………………………….………………………………………………………………………………………………………………………..• ……………………………………………………….………………………………………………………………………………………………………………………..• ……………………………………………………….………………………………………………………………………………………………………………………..• ……………………………………………………….………………………………………………………………………………………………………………………..
Manoj DhirPrincipal Manager,
Madiba Inc.6010, W Spring Creek Pkwy, STE 107, Plano, TX 75024, USAManoj.dhir@madiba.comOffice: +1 (949) 716-8979 x 235 Fax: +1 (949) 271-4073www.madiba.com
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