magento professional solutions partner - dimitris miliotis … · 2015-02-24 · unlocking global...
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Unlocking global e-commerce opportunity
Dimitris Miliotis
Business Development Manager, Central & Eastern Europe
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
$3.2 B
2
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
$3.2 B
3
Greek e-commerce 2013
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
$105 B
4
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
$105 B
5
Cross-border e-commerce 2014
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
$307 B
6
Cross-border e-commerce 2018
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
7
GR domestic
ecommerce
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
8
GR domestic
ecommerce
2014 cross-border
ecommerce
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
9
GR domestic
ecommerce
2014 cross-border
ecommerce
2018 cross-border
ecommerce
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Global ecommerce sales in 2015 will be >$1,7 trillion PayPal can help you get in on the action
10
>$100 Bn PayPal enabled
cross-border trade in 2013
203 countries
26 currencies
1 Brand trusted globally
Go international Today
2.362.05
1.771.51
1.251.06
2012 2017 2016 2015 2014 2013
USD Trillion
Source: emarketer.com
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
30% growth in cross-border e-commerce in Greece in 2014 Based on PayPal data – GR merchants selling abroad
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48% 45%
36% 30%
21%
CzechRepublic
Poland Romania Greece Hungary
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
What are your consumers buying abroad?
12 Source: Modern Spice Routes, PayPal and Nielsen, July 2013
Fashion & Accessories is the most popular category
Fashion &
Accessories
Health &
Beauty
Personal
electronics
Computers
and parts
Home
electronics
Jewelry, Gems,
Watches
$12.5B $7.6B $6.0B $6.0B $5.4B $5.8B
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Global shoppers still favor U.S. retailers
13 Source: % of cross-border shoppers across 6 surveyed markets purchased from these markets in
the past 12 months, Modern Spice Routes, PayPal and Nielsen, July 2013
Top destinations for Greek cross-border shoppers
45% U.S.
37% U.K.
26% CN
25% HK
16% AU
18% CA
14%
DE
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Greek sellers more popular in EU
14 Source: PayPal Cross Border Research 2014
Top destinations for Greek cross-border sellers
31% U.S. &
CA
16%
U.K.
8%
APAC
10%
DE
26% Rest
EU
8%
Other
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Choice and Price are drivers of cross border…
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Top drivers
for cross border purchase
Top barriers
for cross border purchase
Up to 70% Choice
Up to 65% Price
Up to 13% Currency
40% Return costs & easiness
34% Shipping & non-delivery
32% Incurring extra costs
30% Security/ concerns
Up to 5% Send a gift
Top drivers
for cross border purchase
Top barriers
for cross border purchase
Source: PayPal Ipsos Study, June 2013 – CEMEA consumers
Logistics and Security are the main barriers
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Even payment
not yet
frictionless
16
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
What can we grow together
internationally?
17
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
18
Worldwide customer and marketing base
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
PayPal Buyer Protection
PayPal guarantees your purchase and
returns you the cost if …
1. your order never arrives
2. Your order arrives, but is not as described
3. You are charged for something you didn’t
purchase
We protect international buyers
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
PayPal Seller Protection
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PayPal guarantees your sale and protects against
claims if …
• You accepted payment with PayPal
• You sold physical goods
• You have proof of shipping / delivery
• Shipping address matches customer address
We protect international sellers
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
How important are free returns to your customers?
Source: PayPal – Gemius report on cross-border sales, 2014
Greek buyers would shop more online
If cost of returns was free 75%
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
NEWS: PayPal refunds your return costs
22
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Ready to unlock the international
ecommerce opportunity?
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© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Thousands of Magento merchants already grow
internationally with PayPal
Dimitris Miliotis
dmiliotis@paypal.com
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