making a difference ronnie malcolm, director, rrm (uk) at the knowledge transfer hub

Making A Difference

Ronnie Malcolm, Director, RRM (UK)at the Knowledge

Transfer Hub

Ronnie Malcolm: ronnie@rrmuk.com

Ronnie Malcolm: ronnie@rrmuk.com

MAD?

you

Are

Ronnie Malcolm: ronnie@rrmuk.com

manage

self

others

teams

change

Ronnie Malcolm: ronnie@rrmuk.com

Too busy to be better?

No immediacySignificant

ImmediateSignificant

No immediacyInsignificant

ImmediateInsignificant

Enhanced performance

With varying willingness to engage across the population

Time

Denial

Anger

Blame

Selfblame

Pit ofconfusion

Acceptance (of reality)

Actionplanning

Shock

Energy

Initialexcitement

Source: E Kubler-Ross, On Death and Dying

Typical stages of change

Ronnie Malcolm: ronnie@rrmuk.com

16 indicators of readiness for change

1. Support from a senior level2. All levels of management

committed3. A culture of managed risk

taking4. Encouragement and reward for

CI5. Articulation of the need for

change6. Clear vision of a positive future7. Specific performance measures8. Integration of change effort

9. Benchmark against ‘world class’10. All employees understand

customer needs11. Reward for innovation and root

cause solutions12. Flexible and cooperative13. Effective communication at all

levels14. Track record of implementing

change15. Employees take personal

responsibility16. Decisions made quickly.

Ronnie Malcolm: ronnie@rrmuk.com

• Situation• Objectives• Drivers / Developments• Actions

SODA

Ronnie Malcolm: ronnie@rrmuk.com

Defining Reality

• SWOT• More / Less• Start / Stop / Continue• www/ebi?

Ronnie Malcolm: ronnie@rrmuk.com

Inspirational Leaders

• Six elements:– Genuinely care about their people– Involve everybody– Show lots of appreciation– Ensure work is fun– Show real trust– Listen a lotDTI / CMI Survey

Ronnie Malcolm: ronnie@rrmuk.com

Leadership Lessons from the Dancing Guy

https://www.youtube.com/watch?v=fW8amMCVAJQ

Ronnie Malcolm: ronnie@rrmuk.com

How do you spend your time / expend your energy?

Policy

Planning

Implementing

Doing

Ronnie Malcolm: ronnie@rrmuk.com

Laws of time

• Parkinson’s Law:- work expands to fill the time available

• Pareto Principle:- everything that is not indispensable is useless

• Drucker:- don’t get efficient, get effective

Ronnie Malcolm: ronnie@rrmuk.com

Free yourself!• recognise detrimental, inbuilt, restrictive messages

• they determine our ‘working style’

- ‘Be perfect’- ‘Make an effort’- ‘Try to please’- ‘Hurry up’- ‘Be strong’

• we spend 80% of our time responding to unconscious drivers

Ronnie Malcolm: ronnie@rrmuk.com

Checklist for an ideal day

• When you get up you are alert, relaxed and positive

• Your agenda for the day is already planned

• You meet briefly with your team

• You spend an hour working alone

• You deal with interruptions effectively

• You use your breaks

• You have a light, nutritious lunch

• You are effective in all correspondence

• Your meetings are well prepared and run smoothly

• Your appointments are planned and well prepared

• You balance short, medium and long term

• You plan the next day

Ronnie Malcolm: ronnie@rrmuk.com

Kid President

https://www.youtube.com/watch?v=l-gQLqv9f4o

Let’s get busy being better.

Let’s get MAD!