making the leap good to great appa award of excellence

Making the Leap

Good to Great

APPA Award of Excellence

S h a w n M . C o n n o l l y, Vi c e P r e s i d e n t , U n i v e r s i t y

F a c i l i t i e s

J o a n a D o s S a n t o s , A s s o c i a t e D i r e c t o r , L e a r n i n g a n d

D e v e l o p m e n t , U n i v e r s i t y F a c i l i t i e s

LEARNING

OBJECTIVES

Today’s Objectives

• Define organizational culture

• How it relates to operation & success of the

organization

• APPA Award of Excellence and its role in

MSU’s Journey

• Identify steps MSU took to address change

• MSU’s 5 year plan

Good to Great – MSU’s Journey

First Who…than the What

• 4 New AVP’s– Campus Planning &

Project Management

– Maintenance & Engineering

– Facilities Services

– Facilities Logistics Support & I.T

Re-Org Changes

• Director of Strategic Operations

• Director of Facilities Human Resources

• Environmental Health and Safety staff

• Associate Director, Facilities Learning & Development

Our greatest assets, employees

Leadership & Communication

• Create a leadership team with a shared vision

• Create the environment for change

• Align organization to the mission

Strategic & Operational Planning

• Director of Strategic Operations

• Focus on Business Processes

• Measure, Monitor, Manage

• Facilities Master Plan

Customer Focus

• Communicate value of Organization

• Create clear expectations for Customers and Staff

Information and Analysis

• Enhance Organizational Performance through Feedback

• Be data driven

• Adjust Focus

• Repeat

Development & Management of

Human Resources

• Director of Facilities Human Resources

• Union Relationship

• Reset the bar for expectations

University Facilities Learning &

Development

• Associate Director Learning & Development

• Professional Development

• Fully engaged workforce?

Process Management

• Annual capital renewal process

• Annual deferred maintenance inspections

• Summer maintenance inspections

• Design standards

• APPA maintenance level standards

• Technology tools

Performance Results

• Spanish Mission Style

• MicroGrid

• Energy Master Plan

Other Considerations

• Facilities outreach

• Campus

Engagement

• Impactful initiatives

MSU’s Five Year Plan

• Employee focus

• Facilities capital master plan

• Technology and data

Thank You

Please don’t forget to do the

Survey in Guide Book.

Shawn M. Connolly

connollys@montclair.edu

Joana Dos Santos

gonzalezjoa@montclair.edu