making time for continuous improvement

Mark GrabanVP of Customer Successmark@kainexus.com

Making Time for Continuous Improvement

Dr. Gregory JacobsonCEO and Co-Foundergreg@KaiNexus.com

Agenda & Logistics

• Presentation (40 minutes)• Q&A (15 minutes)– Use the GoToWebinar

Meeting Panel to submit a question atany time

• Recording link & notes will be sent via email

Time won’t let me…

Time won’t give me time…

Are You a Victim or In Control?Being Passive or Active?

• I don’t have time to _________

• I choose not to make time for __________

Are You a Victim or In Control?Being Passive or Active?

• I don’t have time to play squash

• I choose not to make time for play squash– I did, however, spend 45 minutes on Facebook

Barriers to Improvement

• “Lack of time” – For staff– For managers

• People are busy – that’s a fact

If I could put time in a bottle

If I could put time in a bottle

But there never seems to be enough timeTo do the things you want to do, once you find them

Which Is It?

• Can’t make time for Kaizen?

• Don’t make time for Kaizen?

• Won’t make time for Kaizen?

“I didn’t have time to put gas in my car!”

How Much Time Do You Spend?

• How much time on Kaizen?

• “How much time do you spend breathing each day?”

Franciscan Endoscopy

http://www.leanblog.org/franciscan-time

Franciscan Endoscopy

http://www.leanblog.org/franciscan-time

“We’re constantly thinking about it.”

“Time put into Kaizen frees up time.”

Franciscan Endoscopy

http://www.leanblog.org/franciscan-time

1. Isolating time in staff meetings

(time that was already dedicated)

2. Doing Kaizen "blitzes" during an hour over lunch time

Making Time for Improvement

• Using downtime• Even choosing to pay for overtime

Start Small• “A body at rest tends to stay at rest”

Start Small• Start by making a small amount of time– Build momentum via kinetic energy– Static friction and kinetic friction

The Power of Habit

Habit: Daily Huddles

Ain't lookin' for nothin' but a good time

Poison – the Kaizen Gurus

I'm always working slaving every dayGotta get away from that same old same oldI need a chance just to get awayIf you could hear me think this is what I'd say

Establish a Vision• “Paint the postcard”

Ask People• Ask people to speak up:– Problems– Opportunities– Ideas

• They might figure out how to make time– (self motivated)

Don’t Waste Opportunities

• Use the natural slow/dead times during the day and during the week– Seasonality throughout the year

Time available

Direct work to do

Time for KaizenTime for Kaizen

Be Ready to Use That Time

• Having a list of OIs to work on means when time is available, you’ve got stuff to work now

Be Ready to Use That Time

Be Ready to Use That Time

Feels like the very first time…

Feels like the very first time…

I would climb any mountainSail across a stormy sea…

Leaders Setting the Tone

“Nobody will be criticized or punished for taking time to work on Kaizen!”

Marwan S. Abouljoud, M.D.• Chief Medical Officer Henry Ford Medical Group• Transplant Institute Director

“No Meeting Zone”• 2008 @ ThedaCare• 8 to 10 am each day• Go to gemba, work on

projects, do huddle boards, etc.

Kim Barnas, Beyond Heroes

Saving Time with Meetings

• Which meetings should just be a memo?– One-way communication?

• Are you just a spectator in a meeting?– Making decisions, contributing, or just listening?

Saving Time With Meetings

• Challenge the default 60-minute time slot

Time after time…

Time after time…

Caught up in circles Confusion - Is nothing new

Kaizen Coaching

KaiNexus.com/Webinars

Making Time Matters

Big Time… I'm on my way I'm making it

Our Next Webinar

September 10, 2015

Sign up:

www.KaiNexus.com/Webinars

Other Resources

KaiNexus.com/webinars

blog.KaiNexus.com

Listen to Our Playlist of Tunes

YouTube:https://www.youtube.com/playlist?list=PLscA9mcmPxeCGiRmTja3cTE38myVyVJxu

Spotify:https://open.spotify.com/user/mgraban/playlist/29tOgTT9E8wdbdtZC6aXy5

Thanks!• Web:– www.kainexus.com– blog.kainexus.com

• Past Webinars:– www.kainexus.com/webinars

• Social media:– www.twitter.com/kainexus– www.linkedin.com/company/kainexus– www.facebook.com/kainexus

Mark Graban@MarkGraban

mark@KaiNexus.com

Dr. Gregory Jacobson@greghjacobson

greg@KaiNexus.com