management information systems chapter 2 global e-business
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2.1 © 2007 by Prentice Hall
22ChapterChapter
Global E-Business: Global E-Business: Bagaimana Bisnis Bagaimana Bisnis
Menggunakan Menggunakan Sistem InformasiSistem Informasi
2.2 © 2007 by Prentice Hall
LEARNING OBJECTIVES
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
• Mendefinisikan dan menggambarkan proses bisnis dan hubungan mereka dengan sistem informasi.
• Jelaskan sistem informasi yang mendukung fungsi bisnis utama: penjualan dan pemasaran, manufaktur dan produksi, keuangan dan akuntansi, dan sumber daya manusia.
• Mengevaluasi peran yang dimainkan oleh sistem yang melayani berbagai tingkatan manajemen dalam bisnis dan hubungan mereka satu sama lain.
2.3 © 2007 by Prentice Hall
• Menjelaskan bagaimana aplikasi perusahaan dan intranet mempromosikan integrasi proses bisnis dan meningkatkan kinerja organisasi.
• Menilai peran fungsi sistem informasi dalam bisnis.
LEARNING OBJECTIVES (Continued)
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.4 © 2007 by Prentice Hall
Information Systems Join the Tupperware Party
• Masalah: Melanjutkan ekspansi dan transisi ke struktur kompensasi bertingkat.
• Solusi: Revisi proses dan tingkat layanan monitoring dan penjualan meningkatkan penjualan pemesanan.
• Oracle Collaboration Suite dan Portal memungkinkan order melalui antarmuka Web, akses ke sistem perusahaan yang terintegrasi, dan situs e-commerce pribadi.
• Menunjukkan TI berperan dalam merancang struktur kompensasi dan integrasi sistem.
• Menggambarkan manfaat merevisi proses bisnis internal dan pelanggan terkait.
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.5 © 2007 by Prentice Hall
Business Processes and Information Systems
• Proses bisnis
• Bagaimana teknologi informasi meningkatkan proses bisnis: efisiensi dan transformasi
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.6 © 2007 by Prentice Hall
The Order Fulfillment ProcessThe Order Fulfillment Process
Figure 2-1
Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.
Business Processes and Information Systems
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.7 © 2007 by Prentice Hall
• Sistem dari perspektif fungsional– Penjualan dan pemasaran– Manufaktur dan sistem produksi– Sistem keuangan dan akuntansi– Sistem sumber daya manusia
• Sistem dari perspektif konstituen– Sistem pemrosesan transaksi– Sistem informasi manajemen dan sistem pendukung
keputusan– Sistem pendukung eksekutif
• Hubungan sistem satu sama lain
Types of Business Information Systems
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.8 © 2007 by Prentice Hall
Overview of an Inventory SystemOverview of an Inventory System
Figure 2-3
This system provides information about the number of items available in inventory to support manufacturing and production activities.
Types of Business Information Systems
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.9 © 2007 by Prentice Hall
Baca Sesi Interaktif: Organisasi, dan kemudian mendiskusikan pertanyaan-pertanyaan berikut:Mengapa begitu sulit bagi Kia untuk mengidentifikasi sumber-sumber cacat di mobil itu diproduksi?Apa dampak bisnis dari Kia tidak memiliki sistem informasi untuk melacak cacat? Apa proses bisnis lain selain manufaktur dan produksi yang terpengaruh?Bagaimana sistem cacat pelaporan baru Kia memperbaiki cara itu berlari bisnisnya?Isu apa manajemen, organisasi, dan teknologi itu Kia harus mengatasi ketika mengadopsi sistem baru kontrol kualitas?Apa proses bisnis baru diaktifkan oleh sistem kontrol kualitas yang baru Kia?
Information Systems Help Kia Solve Its Quality Problems
Types of Business Information Systems
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.10 © 2007 by Prentice Hall
• Read the Interactive Session: Management, and then discuss the following questions:
• Apa jenis sistem yang dijelaskan di sini? Apa informasi berharga yang mereka berikan bagi karyawan dan manajer? Keputusan apa yang mereka dukung?
• Apa masalah yang sistem pelaporan biaya otomatis memecahkan perusahaan? Bagaimana mereka memberikan nilai bagi perusahaan yang menggunakannya?
• Bandingkan proses manual MarketStar untuk wisata dan hiburan biaya pelaporan dengan proses baru berdasarkan Setuju Layanan Beban. Diagram dua proses.
• Isu apa manajemen, organisasi, dan teknologi itu MarketStar harus mengatasi ketika mengadopsi Setuju Layanan Beban?
• Apakah ada kerugian untuk menggunakan sistem pengolahan biaya komputerisasi? Jelaskan jawaban Anda.
Managing Travel Expenses: New Tools, New Savings
Types of Business Information Systems
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.11 © 2007 by Prentice Hall
Interrelationships Among SystemsInterrelationships Among Systems
Figure 2-10
The various types of systems in the organization have interdependencies. TPS are major producers of information that is required by many other systems in the firm, which, in turn, produce information for other systems. These different types of systems are loosely coupled in most business firms, but increasingly firms are using new technologies to integrate information that resides in many different systems.
Types of Business Information Systems
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.12 © 2007 by Prentice Hall
• Aplikasi Enterprise• sistem perusahaan• Menyediakan sistem manajemen rantai• Sistem manajemen hubungan pelanggan• Sistem manajemen pengetahuan
• Intranet dan extranet• E-bisnis, e-commerce, dan e-government
Systems That Span the Enterprise
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.13 © 2007 by Prentice Hall
Enterprise Application ArchitectureEnterprise Application Architecture
Figure 2-11
Enterprise applications automate processes that span multiple business functions and organizational levels and may extend outside the organization.
Systems That Span the Enterprise
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
2.14 © 2007 by Prentice Hall
Example of Supply Chain Management SystemExample of Supply Chain Management System
Figure 2-13
Systems That Span the Enterprise
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
Customer orders, shipping notifications, optimized shipping plans, and other supply chain information flow among Haworth’s Warehouse Management System (WMS), Transportation Management System (TMS), and its back-end corporate systems.
2.15 © 2007 by Prentice Hall
• Sitem Informasi Departemen
• Menyelenggarakan fungsi sistem informasi
The Information Systems Function in Business
Management Information SystemsManagement Information SystemsChapter 2 Global E-Business: How Businesses Use Information SystemsChapter 2 Global E-Business: How Businesses Use Information Systems
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