management systems and standards

Bagain, Cigaral, Domingo, Magbuhos, Sarmiento, UyQUALMAN K36

Management Systems and Standards

Introduction

● Standards are crucial part of trade● ISA - International Federation of the National

Standardizing Associations (1926)● disbanded during World War II● Re-organized as (ISO) International

Organization for Standardization (1946)

Introduction

● ISO is an independent, non-governmental organization

● Today, ISO operates in 164 countries (as of 2013)

● ISO headquarters in Geneva, Switzerland

Introduction

- “achieve maximum customer satisfaction at the lowest overall cost to organization.”

- “To direct and control an organization with regard to quality.” (BS EN ISO 9000)

Quality Management System

Purpose of QMS

- Establish a framework of reference points to ensure the consistency of the processes employed.

FOCUS OF QMS

Produc

t Con

formity

and

Variati

on

Defects, waste, reworkand human error Productivity, Efficiency

and Effectivity

Innovation Defines clear requirements

Teamwork

Communicates policies and procedures

Monitors how work

is performed

Quality Management System1. Establish a quality policy2. Organizational Structure3. Identify and provide resources4. Create a quality manual5. System update

Quality Management System- It should be comprehensive and effective.- QMS Standard is a reference base where

the improvements must be tested against.- Documentary evidence about QMS is

fundamental. Examples include Quality Manual, Procedures Manual, and Work Instructions.

Management Responsibility

Management commitment

Customer Focus

Quality Policy

Planning

Authority and Communication

Management Responsibility1. Management commitment

Involvement, responsibilities and commitment of top management

Management Responsibility2. Customer focus

Improve customer satisfaction

Management Responsibility3. Quality policy

Identifies main goals of QMS

Management Responsibility4. Planning

Establish quality objectives

Management Responsibility5. Authority and Communication

Establishes responsibility and authority

Management Responsibility6. Review

Review and assessment of QMS, its policy and objectives

ISO 9000

● First published in 1987● To promote standards that will improve operating

efficiency, improve productivity, and reduce costs

● "document what you do and then do as you documented."

ISO 9001:2015

● by the end of September 2015● every five years to be current and relevant● compatible with other management systems

like ISO 14001● with increased importance to risk● three-year transition period after publication

to migrate QMS to the latest edition

Leadership

Continual improvement

Process Approach

Mutually beneficial supplier relationships

Quality Management

Principles

Customer Focus

Involvement of People

Factual approach to decision making

System approach to management

The ISO 9000 Process Approach

ISO 14000

● Environmental Standards to help reduce negative impacts on land, air and water

● 1992 World Summit in Rio, Brazil● response to GATT negotiations (Uruguay)

and growing global concern for environment● based on British Standard BS 7750● released in 1996 and updated in 2004

ISO 14000

●

ISO 14000 series

● ISO 14001 - Specification of Environmental Management Systems

● ISO 14004 - Guideline Standard● ISO 14010 - Environmental Auditing and

Related Activities● ISO 14020 - Environmental Labeling

ISO 14000 series

● ISO 14031 - Environmental Performance Evaluation

● ISO 14040 - Life Cycle Assessment● ISO 14050 - Terms and Definitions

The standards for certification bear upon three major areas:

Management systems

Operations

Environmental systems

Benefits of ISO Certification for businesses

C___ S_____

cseacs ot wne

rakstemEnhanced c_______

s________

Increased m_____

s_______

E___________ benefits

Issues and Concerns

● Transition from ISO:2008 to ISO:2015 -guaranteed three year transition

● Costs incurred in compliance with the new standard

“The first job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically, we will earn a profit, in which you will share.”

- William Cooper Procter