managing culture in international projects: developing

Global People Supporting Intercultural Partnerships

Stuart Reid

Associate Fellow

University of Warwick

• Introduction – working across cultures

• Global People – background, rationale &

outputs

• The Global People Toolbook

• Going Forward

• Q & A

OverviewToday’s Presentation

Introduction

Working Across Cultures

• Providing research, analysis and resources to make

individuals and teams more effective at working in

international partnerships

• Insights from linguistics, psychology, business

management, culture studies and cross-sector

partnership

• Personal background in intercultural management;

research and evaluation of partnerships; international

project management; “learning across boundaries”

• Associate of The Partnering Initiative

(www.thepartneringinitiative.org)

Working across cultures

The Global People Project

• Global People Project formed Phase 3 of

HEFCE’s £4M eChina-UK Programme

• Phases 1 & 2: British & Chinese

universities worked collaboratively on

range of eLearning in education projects

• Phase 1: 2003-2005

• Phase 2: 2005-2007.

Background

Two of HEFCE’s Key Goals for the

eChina-UK Programme:

• Strengthen collaboration between China

and the UK

• Disseminate generic insights on a range

of issues, including the benefits &

challenges of working interculturally

Background

Phase 3 (Global People): 2008–2009

Key Aims:

• Draw out learning from the Programme on working interculturally

• Identify generic frameworks and models

• Develop resources that are of practical value to those working in international projects (especially in HE)

Aims

Phase 3 (Global People): 2008–2009

Global People team:

• Helen Spencer-Oatey (Director)

• Stuart Reid (Project Manager)

• Stefanie Stadler (Research Fellow)

• Nigel Ewington (Consultant)

Team

Phase 3 (Global People): 2008–2009

Procedure:

• Review the literature on intercultural competence and on working across cultures

• Analyse data from the eChina-UK Programme & Projects from an intercultural perspective

• Collect new interview data from eChina-UK project members

Methods

• Extensive literature review (Landscaping Study)

• Detailed linguistic analysis of UK/China project meetings

• Guidance material on Sino-UK communication differences

• Analysis of the intercultural learning experienced by UK and Chinese participants

• Frameworks for intercultural communication and intercultural learning

• A 5-stage model of the project life cycle

• A detailed matrix of intercultural competencies

• A hard-copy Toolbook for project planning

Outputs

The Global People Toolbook

Rationale: Intercultural effectiveness is vital

for the success of projects yet is often

overlooked in the planning

Purpose: Provide a practical, step-by-step

guide to managing the intercultural

aspects of an international partnership

Global People Toolbook

Audience: Academics, project managers

and other staff responsible for planning,

managing or reviewing intercultural

collaborations

Sources of Information: Broad research

base, with authentic examples from the

eChina-UK Programme

Global People Toolbook

Five-stage life cycle model

• Preparation

• Initiation

• Experimentation

• Consolidation

• Transfer

Global People Toolbook

For each stage of the life cycle model:

• Main Activities for the stage

• Authentic Case Study from the eChina-UK

Programme

• Commentary on the case study – with

reference to Core Competencies

• Practical implementation Tips

• Management and development Tool

Global People Toolbook

Let’s take a quick walk through......

Activities (page 11)

• Develop a vision

• Research the context

• Audit intercultural skills

• Break the ice

• Review channels of communication

Stage 1: Preparation

Case Study – early days of the eChina-UK

Programme (page 12)

Commentary – relates Activities to Case

Study, showing how these operate in a

real-life context, and identifies the

intercultural competencies of most value to

this Stage (page 13)

Illustrated by..........

Tips – simple pointers to enhanced performance:

can be used as the basis for team discussion or

as an aide-memoire in planning

Tool - 6 tools located in a Resource Section at

the back of the Toolbook.

Page 52 - Team Resource Audit - a simple

instrument for reviewing the intercultural

(including language) skills in your (actual or

desired) team

For practical guidance....

Active learning runs through the process

• Highlights the importance of active learning in

developing intercultural competence (p. 43)

• Encourages project leaders to build reflection

and knowledge-sharing into the project plan

• Provides a simple 3-phase model to identify the

core learning process

• Provides examples of how to embed learning

into the partnership experience

Acquisition-Awareness-Embedding

Learning Process Model

Research-based but focused on practice:

• Grounded in international research

• Activity-oriented

• Illustrated with authentic case studies

• Practical tips

• Tools for individual and team development

• Detailed complementary material on the website

To sum up......

Going Forward

1. Free access resources: website; Toolbook;

research papers in pdf

2. Papers and talks to international conferences

and bodies

3. Structured training session (1 or 0.5 day) to

introduce team to the Toolbook and to

embedding key learning into the project

process

4. Commercial consultancy to international

organisations

Training & Development

The team from the University of

Northampton who are working on a

Connect project with a university in

Shaoguan spent an afternoon going

through some of the Global People

materials. As a result, we were able to plan

a three day workshop in Shaoguan which

was tremendously successful. I really do

believe that anybody involved in

collaborations would benefit from this

resource. Many thanks.

Dr Dave Burnapp, National Teaching

Fellow, University of Northampton

Global- oriented Curriculum

• University of Warwick (Centre for Applied

Linguistics and Centre for Careers & Student

Employability)

• King’s College, London

• 12-month project from 01 August 2009

• Relevance of intercultural competencies to

graduate employability and the student

experience

Further Research (1)

Intercultural Competencies for Global

Employability: UK and Chinese

Perspectives

(Joint UK/China project currently in

proposal stage)

Further Research (2)

• Website is monitored and updated

regularly, including new audio and video

clips

• GP team seeking funding to produce a

commercial-quality training film for DVD

distribution

• Papers forthcoming from members of team

on other aspects of the project

New Resources