managing customers expectations
Post on 23-Jan-2017
58 Views
Preview:
TRANSCRIPT
MANAGING CUSTOMERS EXPECTATIONS BY #ZHURER
Be Honest From The Get-Go.
WE HAVE ONLY SENIOR LEVEL CERTIFIED BFG DEVELOPERS
PLEASE, NOT VICE VERSA
Under-Promise Over-Deliver
BE AN EXPERT
Anticipate the Client’s Needs Before They Know Their
Own Need
•BUBBLY •BRIGHT •AVAILABLE
Constant Communication
detailing tasks completed for
the week
Reports
CASES
NO SKYPE CASESUPPORT???
• 5 minutes response to initial contact
• same business day answer
• The 72-Hour Rule
THANKS
top related