mario pennisi - the development and use of lean six sigma
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Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Presentation toBrisbane Rotary
6th April, 2009
Mario Pennisi FAOQ, MJ Ahern Medallist
Former ChairmanAOQ-QLD™*
The Development and Use of Lean Six Sigma Competencies
mario@aoq.org.au or mariopen@worldconferencesystems.com
* Australian Organisation for Quality-Queensland-Inc
Australian Organisation for Quality (Queensland) Inc
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
• Who is the AOQ-QLD™?• What is Lean Six Sigma?• How Did it all Begin?• So What to do?• The Standardisation Process• Scheme Committee• Six Sigma Competencies• Where are the Competencies?
What will I cover ?
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
• Uses– Trainee– Potential Employer– Training Provider
• Lean Six Sigma Accreditation Register
• When Will Registered Training Begin?
• Summary
What will I cover ?
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Who is AOQ-QLD™?
• AOQ-QLD™ is the Australian Organisation for Quality-Queensland Inc
• A not-for-profit member based organisation to provide the business community with knowledge, expertise and assistance with integrating their management systems ("top down") including the legal requirements of governance and ethics, the regulated systems eg WHS and environmental as well as quality, risk, knowledge, energyconservation, continuity and compliance, so as to improve their bottom line.
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Who is AOQ-QLD™?
• Provides networking opportunities• Groupings by Regions• Grouping by Interest-Divisions (7 off)• Specialist Registers for Systems Auditors, Six Sigma
Professionals, Energy Conservation Auditors• Conferences Australia wide• Training Australia wide• eZine – Progressing Business• Co-ordinate many of our activities with relevant
University Schools and Departments, UQ, QUT, Griffith, Monash
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Lean Six Sigma?
• Six Sigma is a tool for improving the profitability of business by aiming to reduce defects to 3.4 per 1,000,000 occurrences, project by project (SPC).
• The tool is DMAIC, Define, Measure, Analyse, Improve, Control.
• Six Sigma designates professionals by belts, eg White, Yellow, Green, Black and Master Black.
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Lean Six Sigma?
• Lean is the elimination of waste, based on 5S (Sort, Straighten, Shine, Standardise & Sustain).
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Competencies-How Did it all Begin?
• 2005: Training Project– Over many years the Australian Organisation for Quality
(AOQ), through its consulting services arm, has been asked to source training providers for employers in need of training in Lean Six Sigma.
– Training and competency of Lean Sigma experts varies considerably across Australia.
• 2006: Formation of Six Sigma Division• 2007: The Six Sigma Division decided to
champion and facilitate the derivation of an appropriate set of international competencies for assessment to Black, Green and Yellow belts.
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Standardisation Process ?
RABQSA has a standard process for developing and registering competencies:
• Need,• Facilitation by RABQSA,• Scheme Committee – developed by AOQ-QLD™,• Facilitated Meeting to agree on Competencies and
Measures,• Review Period – total of about 6 weeks,• Registration & launch to RABQSA Web Site,• Feedback welcomed
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Standardisation Process ?
Scheme Committee is to assist RABQSA in four key areas:
• key stakeholder engagement;• ongoing review of scheme requirements;• advice on RABQSA policies and procedures;
and• independent review of Complaints and
Appeals.
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Standardisation Process ?
The role of each Sub-Scheme Committee is to:• provide key stakeholder engagement;• develop certification requirements for a
specific scheme or schemes;• identify requirements for maintenance of
certification;• provide advice on methods for examination
of defined competencies; and• provide validation of certification
requirements to ensure ongoing relevance to industry.
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Standardisation Process ?
Six Sigma Scheme committee that was developed consisted of:• AOQ-QLD™ as Champion • Facilitator - RABQSA• AOQ-QLD™ Six Sigma Division• Minitab• NAB• Quality-Associates International South East• Pragmatic Improvement• SAI Global• Segla• SGS • Snowden GroupRefer http://www.rabqsa.com/docs/downloads/ISD01.pdf .
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
• ASQ – American Society for Quality has a Body of Knowledge, which provides some assessment for competency.
• A participant can develop a project to be reviewed by an ASQ committee and then can sit the (multiple choice) examinations to obtain a Black belt, for example. This could follow a training period and possibly an RPL (Recognition of Prior Learning) process to reduce the training cost.
Six Sigma Competencies-Introduction
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
What are Competencies?
• A competency is the minimum capability that a competent person can perform, either–Competent, or–Not yet Competent
• This may not be sufficient for some employers.
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
What is the Format and Why?
The competencies are laid out as follows:
CompetencyPerformance Criteria Evidence Guide
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
An Example of Yellow Belt
Performance Criteria1.1: Describe why Six Sigma is an
important tool for business:• Philosophy of six sigma• Origins of six sigma
1.2: Explain Organizational drivers and metrics:
• Identify key drivers for business
1.3: Describe the importance of utilizing organizational goals:
• Project selection
Evidence Guide
Demonstrate the impact that six sigma has on businesses operations.
Demonstrate knowledge of the origins of Six Sigma, including:
• Motorola
• GE
• Statistical Origin
Identify KPIs that are important for an organization in order to measure its progress against strategic objectives:
• Profit • Customer satisfaction
• Market share • Efficiency
• Product differentiation
Demonstrate knowledge of the project selection process and when to apply DMAIC (Define, Measure, Analyze, Improve, Control) as opposed to other problem solving tools. Identify organizational goals as they relate to the project selection process.
Comp 1
Describe
the
Value
of Lean
Six
Sigma
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
An Example of Yellow BeltComp1:Describe the Value of Lean Six Sigma
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
How Many Competencies Are There?
Yellow Belt• Seven (7) competencies.
Green Belt• Seven (7) competencies.
Black Belt• Nine (9) competencies.
The competencies build on each other (so a Black Belt
has 23 competencies).
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Where are the Competencies?
The competencies are available at:Yellow Beltwww.rabqsa.com/docs/downloads/TCD67.pdfGreen Beltwww.rabqsa.com/docs/downloads/TCD69.pdfBlack Belthttp://www.rabqsa.com/docs/downloads/TCD68.pdf
Can be linked from www.aoq.org.au/six-sigma.htm
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Use for Minimum Competencies?
• From Trainee– Comparison among individuals– Comparison of Course provided– Basis for RPL to reduce training costs
• From Potential Employer– Discriminate between Applicants– Determine what in-house training might be required– Discriminate between Providers– Basis for RPL to reduce training costs
• From Training Provider– Basis for Developing Training Programs– Basis for RPL to reduce training costs– Basis for Benchmarking training programs
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Lean Six Sigma Accreditation Register
AOQ-QLD™ Registers• Systems Auditors QMS and EMS • Energy Conservation Auditors• Consultants• Trainers• Lean Six Sigma Practitioners, Yellow, Green, Black
and Master Black Belt
Details are at: www.aoq.org.au/registers.htm
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
When Will Training to the Competencies Begin?
• Non-Registered Training• Registered Training
– Market forces
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Summary
• AOQ-QLD™ through its Six Sigma Division has championed the development of a set of Six Sigma competencies and had them registered internationally by RABQSA.
• The competencies are the minimum standards that any person should aspire to for each of the recognised belts, ie Yellow, Green and Black.
• Training to the competencies is a requirement for registration on the Lean Six Sigma Accreditation Register.
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
What Did I Cover ?
• Who is the AOQ-QLD™?• What is Lean Six Sigma?• How Did it all Begin?• So What to do?• The Standardisation Process• Scheme Committee• Six Sigma Competencies• Where are the Competencies?
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
What Did I Cover ?
• Uses– Trainee– Potential Employer– Training Provider
• Lean Six Sigma Accreditation Register
• When Will Registered Training Begin?
• Summary
Brisbane Rotary 06.04.09The Development and Use of Lean Six Sigma Competencies
Thank you for your attention!
Contact Information:
mario@aoq.org.au
Questions ?
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