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Marketing: Connecting with Customers

Chapter 1

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Marketing: Connecting with Customers

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www.elib.co.in

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Customer Satisfaction & Loyalty: Building Value with Quality

Chapter 2

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Customer Satisfaction & Loyalty: Building Value with Quality

Customer Satisfaction and Loyalty: Building Value with Quality

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www.elib.co.in

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The Global Marketing Environment and E-Commerce

Chapter 3

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The Global Marketing Environment and E-Commerce

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The Global Marketing Environment and E-Commerce

www.elib.co.in

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The Strategic Marketing Planning Process: Domestic &

Global

Chapter 4The Strategic Marketing Planning Process: Domestic and Global

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Marketing Information and Research

Chapter 5Marketing Information and Research

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Market Segmentation, Targeting, and Positioning

Chapter 6Market Segmentation, Targeting, and Positioning

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Connecting with Customers: Understanding Consumer

Behavior

Chapter 7Connecting with Customers:Understanding Consumer Behavior

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