masslbp is reinventing public consultation. · and local problem-solving. masslbp representation...

MASSLBP is reinventing public consultation.

MASSLBP

MASSLBP is reinventing public consultation.

MASSLBP

There is a MASS of sense lying in a dormant state — which good government should quietly harness.— Thomas Paine, Rights of Man

MASSLBP

A private company with a public mission.

MASSLBP

A lot of public consultation is useless.

MASSLBP

MASSLBP

We waste our time.We waste the public’s time.We go through the motions.

MASSLBP

We’re not governed by the people.

MASSLBP

We’re governed by our assumptions about the people.

MASSLBP

Many of these assumptions are reinforced by poorly designed public consultation events.

MASSLBP

Townhall.

MASSLBP

Townhall = Democracy.

MASSLBP

Townhall = Democracy.Townhall = Aneurysm.

MASSLBP

Web = Democracy.

MASSLBP

Web = Democracy.Web = Comments section.

MASSLBP

Polarized.Volatile.Emotional.Uninformed.= Risk Management.

MASSLBP

Caring.Reasonable.Purposeful.Curious. = Resource

MASSLBP

Risk ResourceLegitimacyTrustOptimal Decisions

MASSLBP

MASSLBP

People are more literate, more mobile and more connected than ever before.

MASSLBP

So why is it so difficult to bring members of the same community together to solve shared problems?

MASSLBP

We know how to use citizen power to stop things.

But we don’t know how to start things.

MASSLBP

Technological innovation.Social innovation.Democratic innovation.

MASSLBP

A democratic innovation agenda:

Better ways to convene citizensand take decisions.

Better ways to share information.

Better ways to unlock initiative and local problem-solving.

MASSLBP

Representation RecognitionAbstract interest

Public interest

Visceral interest

Personal interest

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Delegated authority

Loose accountability

Experts know best

Speak for me

Retained authority

Strong accountability

I know best

Speak for myself

“Speaking for” “Speaking with”

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“I a

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MASSLBP

Rebalance self-interest, group interest and community interest.

MASSLBP

Useful recommendations

Enhanced transparency &

institutional trust

Democraticfitness

Organizational learning

Goals for engagement:

MASSLBP

Designing for engagement:

1. Who’s in the room and how did they get there?

2. Are you asking for their opinion or to represent the views of others?

3. Is there a real task?

4. What learning needs to occur?

MASSLBP

Don’t ask people what they think, ask them to use their reason and judgement on behalf of others.

MASSLBP

A made-in-Canada modelcontinues to evolve

MASSLBP

Civic lottery

Citizens’ Reference Panel

Random, representative selection

A big ask and a clear task

MASSLBP

Civic lottery

5,000-10,000 households are randomly selected to volunteer candidates.

24-36 are selected, balanced for age, gender and geography.

MASSLBP

Citizens’ Reference Panel

Convene Learn Consult Deliberate Recommend

An informed public perspective on complex issues

Assist decision-makers to make hard choices

MASSLBP

Citizens’ Reference Panel

Convene Learn Consult Deliberate Recommend

Understanding the process, setting goals and expectations

Municipal Services 101

Demographics and issues briefing

Identifying themes

Issues briefing

Municipal tour

Values framework

Prioritizing

Preparing for the roundtable

Prioritizing and deliberations

Public Roundtable Meeting

Debriefing

Deliberations

Recommendations

Ratification

Report drafting

MASSLBP

Online platform

Staff Engagement

Public Roundtable Meetings

Stakeholder Sessions

Resources and Curriculum

Survey Research

Local Experts

Citizens’ Reference Panel}

MASSLBP

Halton Citizens’ Reference Panel on Strategic Workplan Priorities

Northumberland Hills HospitalCitizens’ Advisory Panel on Hospital Services

Hamilton Citizens’ Advisory Panel on Cultural Priorities and Planning

The Ottawa Hospital Cancer Program Patients’ Reference Panel on Cancer Care Transformation

Toronto Community Housing Tenants’ Reference Panel on Communications Priorities

MASSLBP

Halton Citizens’ Reference Panel on Strategic Workplan Priorities

Northumberland Hills HospitalCitizens’ Advisory Panel on Hospital Services

Hamilton Citizens’ Advisory Panel on Cultural Priorities and Planning

The Ottawa Hospital Cancer Program Patients’ Reference Panel on Cancer Care Transformation

Toronto Community Housing Tenants’ Reference Panel on Communications Priorities

MASSLBP

Halton Citizens’ Reference Panel

10,000 mailed to randomly selected households500 responses seeking more information550 volunteers

10,000 mailed to randomly selected households500 responses seeking more information550 volunteers

10,000 mailed to randomly selected households500 responses seeking more information550 volunteers

MASSLBP

Today’s Halton

MASSLBP

Shared learning

MASSLBP

Custom materials

MASSLBP

Iterative process

MASSLBP

Public Roundtable Meeting

Tough choices47

MASSLBP

DeterminingPriorites

MASSLBP

Public Recognition

49 recommendations concerning: GrowthTransportationFamilies and youthSeniorsBusinessEnvironment

MASSLBP

Public engagement as public learning

MASSLBP

MASSLBP

Public engagement as public learning as public leadership

MASSLBP

MASSLBP

Participatory publics

Anticipatory publics

MASSLBP

MASSLBP

Evaluation

FairCompellingTransparentPopularUseful{

MASSLBP

Engagement =

Communications

MASSLBP

Engagement =

Communications +

MASSLBP

Engagement =

Governance

MASSLBP

1. Principles2. Priorities3. Problem-solving

Tool for governance:Clarity and legitimacy

MASSLBP

Four MASS Aphorisms

MASSLBP

MASSLBP

Elections used to give you mandates.

Now they give you office — and the privilege of office is having a platform from which to create mandates.

MASSLBP

What does the public want?

What is the public for?

The question isn’t...

It’s...

MASSLBP

People want a say, but they’re also willing to serve.

MASSLBP

The problem isn’t that we ask too much of people, but too little.

MASSLBP

MASSLBP is reinventing public consultation.

Peter MacLeodPrincipal, MASS LBPmasslbp.com

Direct: 416.833.3194peter@masslbp.com

MASSLBP

Big Society Risk SocietySelf-organizationImprovisationLocal initiative

ProfessionalismRegulationCentral Control