medical informatics assignment ii i.t. in general practice the castle surgery, carrickfergus leah...
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Medical Informatics
Assignment II
I.T. in General Practice
The Castle Surgery, Carrickfergus
Leah Spence, Philip Anderson
Outline
• Brief overview of the surgery• An Introduction to the software• Features of the System: Advantages &
Disadvantages of:– Appointments– Prescriptions– Communications– Patient Notes– Future Developments
The Castle Surgery
• 10 Doctors, 4 nurses, 2 HCA’s, 13 receptionists• 15,000 Patients• 25 computers• EMIS system installed 1999• Entirely paperless by 2001• Not subsidised by NHS
EMIS an Introduction
• “Egton Medical Information Systems”• Invented in Leeds, 1982• “Written by Doctors for Doctors”• A multifunctional computer program devised
to:-– Assist GPs during and after consultations– Ease the job of the Receptionist– Provide the best possible service to Patients
Key features of EMIS Primary Care System
• Complete patient Management• Intelligent Prescribing• Definitive Medical Records• Formulary Management• Integrated Consultation Mods• Integrated Appointments• Advanced Decision Support• Integrated with Microsoft Word• User Defined templates• EMIS Drug Explorer
General SystemGeneral System
• Regular System online Upgrades
• Integrated with Microsoft Word
• System wide audits
Appointments - Advantages
• Made in person or over the phone• Patients can check-in at reception or using
the self check-in• The doctor’s computer notifies them that a
patient is waiting• JX board calls the patient when the doctor is
ready• Any changes to appointments are made
immediately on the doctor’s computer,e.g. cancellations
Appointments - Disadvantages
• Difficultiy for visually impared patients in seeing the JX board
• Reluctance in using self check-in
Prescriptions
• Prescription items are split into two categories: Acute and Repeat
• Repeat items can be printed by reception staff, acute items have to be printed by doctor
Prescriptions - Advantages
• Formulary and Full List of Drugs easilly accessible
• Repeat prescriptions easily printed by both doctor and receptionist
• Reduces manual errors e.g. illegible handwriting• Automated warnings
– Allergy warnings– Review reminders
• Last date of issue shown– Flags up potential drug overuse
Prescriptions - Disadvantages
• Relies on drug information being up to date
• Aptitude of the staff using software– E.g. ordering appropriate quantities
• Discretion required in dealing with automated warnings
Communications - Advantages
• Electronic transfer of Lab results between hospital and practice– Doctor can act on these results, and get reception
staff to contact the patient if required– Normal ranges indicated with lab results
• Internal messaging between reception staff and doctors– So as not to disturb doctor during surgery– Abusive Patient Warning
Communications - Disadvantages
• No mechanism for dealing with lab results which appear normal, but need to be acted upon.
• Staff have to check for new messages regularly
• Hospital still use paper for referral letters– Laborious to scan in, and store in correct location
with the patient’s paper notes
• Issues regarding data security and confidentiality
Clinical Decision Support - Mentor Library
• Clinical Handbook• Travel Advice• Consise Oxford Textbook of Medicine• DeRmis• Drug Info Leaflets• Patient Info Leaflets• DVLA and Drug Misuse guidelines• PRODIGY
Security
• Daily backups, every night upto tape
• 2 copies– Fireproof safe– Location outside of practice
Security - Advantages
• All staff have their own user ID and password• Computer locks itself when left unattended• Firewall and anti-virus software on all
computers• Audit Trail• Sensitive material can only be
viewed by appropriate personnel
Security - Disadvantages
• Password has to be changed after 60 log ins• Can only view one patient’s record at a time• Locum doctors have to use another member
of staff’s account• Human error
– Forgetting passwords– Leaving computer on
Patient Records - Advantages
• Full record of each patient’s past medical history, current drugs, Hospital admission
• Record can be viewed onscreen when the patient enters the surgery
• Ease of searching• Easy access• Hospital letters scanned in
and attached to patient’s noted• Summary sheets can be
printed out prior to a home visit
Patient Records - Disadvantages
• Time required to put all relevant information onto the system
• Admission of a new patient takes a long time, there is no straightforward transfer of patient’s notes to the computer
• Data input potentiallyslower
• Possible system failure• Problems with patient
contact
New GP Contract
• READ Codes– Provide a universal way of categorising
conditions, treatments and actions– Not used by hospital
• System flashes up outstanding checkups for a patient. e.g. diabetic monitoring
Future enhancements
• Online prescription ordering
• Online appointment booking
• Referral letters by e-mail
• NHS Net
• IT training for doctors
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