mgt492: managing people & organizations chapter 15: operations, quality, technology and...

MGT492: Managing People & Organizations

Lecture 32: : Chapter 15: Operations, Quality, Chapter 15: Operations, Quality, Technology and Information Systems Technology and Information Systems (contd.)Instructor: Dr. Aisha AzharCOMSATS Virtual Campus

Last lecture overview• Managing Operations Systems– Planning Sheet– Gantt Chart– Performance Evaluation and Review (PERT)

• Inventory Control within the Systems Process• Materials Requirements Planning• Quality control

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Statistical Quality Control

• Statistical Process Control (SPC)– A concurrent process control method that uses

statistical tests of probability in determining if product quality is within the acceptable range.

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Statistical Quality Control Steps

1. Set the desired quality standard and range.1. Set the desired quality standard and range.

2. Determine the frequency of measuring performance and the sampling technique.

2. Determine the frequency of measuring performance and the sampling technique.

3. Measure performance and plot it on a chart.3. Measure performance and plot it on a chart.

4. Use the exception principle and do nothing if performance is within range, but take action if its is out of control limits.

4. Use the exception principle and do nothing if performance is within range, but take action if its is out of control limits.

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Statistical Process Control Chart by Ounces and Time of Day

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The Information Systems Process

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Types of Information Systems• Transaction Processing Systems (TPS)– Used to handle routine and recurring business

matters (e.g. accounting transactions).

• Management Information Systems (MIS) – Used to transform data into information that

managers need from the database to do their work.

• Decision Support Systems (DSS)– Use a manager’s insights in an interactive computer-

based process to assist in making non-routine decisions.

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Types of Information Systems (cont’d)

• Artificial Intelligence (AI)– An attempt to create computers that simulate the

human decision process.

• Expert Systems– Imitate the thought processes of a human being.

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Information Networks and Technology• Computer Networks– Connect independent computers so that they can function in

interrelated ways.

• Information Networks– Connect all employees from headquarters and remote facilities

to each other, to suppliers and customers, and into databases.

• Types of Networks– Local-area networks (LAN)– Wide-area networks (WAN)– Firewalls, intranets, and peer-to-peer

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Course Overview• The global management environment– Management and entrepreneurship– The global environment: culture, ethics, social

responsibility

• Planning– Creative problem solving and decision making– Strategic and operational planning

• Organizing– Organizing and delegating work– Managing change and innovation– Human resource management

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Course Overview (contd.)• Leading– Organization behavior: power , politics, conflict

and stress– Leading with influence– Communicating and information technology– Motivating for high performance– Team leadership

• Controlling– Control systems: financial and human– Operations, quality and productivity

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