microsoft // enable service provider event presentation

Smartly Manage Your Lync Solution

UCAnalytics

Analytics and Reporting for

MS Lync

Lync Monitoring Requirements

User Adoption

Costs / Billing

QoE / Capacity Planning

Employee Productivity

DASHBOARD• Configurable

Layout• Real Time

Snapshot• Dynamic Charts• Single Click

Reporting

REPORTS• Automated• Standard Templates• Report Builder• Comprehensive

Filtering

Lync Monitoring Requirements

User Adoption

Costs / Billing

QoE / Capacity Planning

Employee Productivity

Daily / Monthly / Annual Reports

Call Type Summary Chart

Voice VC and AC

IM

Lync Monitoring Requirements

User Adoption

Costs / Billing

QoE / Capacity Planning

Employee Productivity

Enhanced QoE Report Field

Selection, SIP Trunks and Gateways

MOS Chart

MOS Alarms

Lync Monitoring Requirements

User Adoption

Costs / Billing

QoE / Capacity Planning

Employee Productivity

Performance Reports

Inbound Handling and Call Statistics Chart

Ring Time Alarms IM Transcripts

Lync Monitoring Requirements

User Adoption

Costs / Billing

QoE / Capacity Planning

Employee Productivity

Costs by Service Provider / Reseller /

End User

% Mark-up on Call Costs

Cost Alarms and Extension Monthly Budget

Lync Monitoring Requirements

Real Time Presence / Availability

Availability Chart Reports including login / logout and

duration per status

Hosted Lync and UC Analytics

Increase ARPURevenue from Call CostsMulti – Tenancy SupportComprehensive Security PoliciesBranded Portal / Reports