mindful listening ch: 5. topics covered the listening process obstacles to mindful listening forms...

Mindful Listening

ChCh:: 55

topics covered

• The Listening Process• Obstacles to Mindful Listening• Forms of Nonlistening• Adapting Listening to Communication Goals• Social Media and Listening• Guidelines for Effective Listening

af ter studying

• Describe six elements in the listening process.

• List major external and internal obstacles to mindful listening.

• Identify your own nonlistening behaviors.

af ter studying

• Identify your reasons for listening during a typical day.

• Recognize how social media can hinder mindful listening.

• Apply chapter guidelines to enhance your listening skills.

Listening

• Hearing is a physiological activity that involves sound waves hitting our eardrums

• Listening is an active, complex process that consists of being mindful, physicaly receiving messages, selecting and organizing messages, interpreting messages, responding, and remembering

Hearing = Listening

the Chinese character for the word LISTENING

10

1

king

The Listening Process

• Mindfulness

• Physically receiving messages

• Selecting and organizing material

The Listening Process Continued

• Interpreting communication

• Responding

• Remembering(35% of a message,8 hrs. After hearing)

Obstacles to Mindful Listening

1. Obstacles in the communication situation2. Obstacles in the communicators

Obstacles to Mindful Listening

• External obstacles Message overload Message complexity Noise

Obstacles to Mindful Listening Continued

• Internal obstacles Preoccupation Prejudgment Reacting to emotionally loaded language Lack of effort Failure to adapt listening styles

Forms of Nonlistening

• Forms of Nonlistening: Pseudolistening Monopolizing Selective listening Defensive listening Ambushing Literal listening

Adapting Listening to Communication Goals• Listening for pleasure• Listening for information

Be mindful Control obstacles Ask questions Use aids to recall Organize information

Adapting Listening to Communication Goals Continued• Listening to support others

Be mindful Be careful of expressing judgment Understand the other person’s perspective

– Paraphrase– Use minimal encouragers– Ask questions

Express support

Guidelines for Effective Listening

• Be mindful• Adapt listening appropriately• Listen actively