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Our group
We have all worked very hard in this project and have contributed
equally to its completion. Our work is authentic and cannot beduplicated since we alone have sole possession of it. After completion
of this assignment, we have all reviewed it and are very satisfied and
pleased with our work effort and our accomplishment.
Our experiment and research was done in accordance with allinternational rules and regulation as prescribed by the rules of the
Independent University of Bangaldesh Chittagong Campus. Forhelping us understand the methods and procedures necessary tocomplete this project, we would like to thank our honorable
instructure Rajib Hasan.
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Acknowledgement
First of all, we would like to thank the Independent University ofBangladesh for giving us the opportunity to take Management Information
System (MIS 442). We would then like to thank our unstructured for givingus the opportunity to do this project. We would also like to thank Our mentorRajib Hasan for giving us his time which he did at his own expense so that
we would have the knowledge and time necessary to successfully complete
this project.
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Executive Summary
Our project evolved around finding information regarding the hotel
management systems for using the hotel and Restaurant. On the basis of ourtopic, we have collected information & build up the systems. We also design
for room booking, Customer Preference Tracking, Account System.CRMSystems, HR & Business process of the Hotel.
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Abstract:
The main reason a company provide a service is so that it can response to alot of customer. The reason a company wants its service earn a healthy
profit and as we all know, a service that response well earns a lot of profit
for a company. It is because of a companys desire to see its service succeedthat it spends significant amounts of money in advertising. As we all know,
it is through advertising that people come to know of the companys productor service. It is because of this that we have decided to focus our project to
build up hotel management systems.
As far as day to day management is concerned you get a comprehensive
view of reservations, check-ins and checkouts. Checking-in guests can begiven their preferred rooms, which they had indicated on some earlier visit.
On every instance of a booking the room status is updated and customer
details get added to the database. The database records will help you managecustomer relationships quite well rather than obtaining an expensive CRM
solution. The system is built to seamlessly integrate Reservations, FrontDesk, food management, POS`s and booking system to enhance performance
greatly from increased efficiency, improved client relations and streamlinedoperations.
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Infrastructure of our Hotel Systems:
IT infrastructure in our hotel network consists of a set of physical devicesand software applications that are required to operate the entire enterprise.
Physical devices are used in our organization these are given as follow:
y We used blade web server which is more powerful to searching ourweb site. And then customer easily collect s the information of our
hotel.
y We strongly believe that storage device is more influential part, thatwhy we used high capacity storage device to save the valuable
customers data, our employees data, financial transaction, Yearly
reports and other important documents of our organization.
y We used local area network in our hotel systems to increase our work.By using LAN, employees can easily work together. They can share
databases which are reducing their time and them efficiently done
their job.
y Firewall is the combination of hardware and software that controls theflow of incoming and outgoing networks and distrusted external
networks, we used this to protect our hotel systems. We know that
firewall is the gatekeeper which examines each user before access isgranted to a network. Firewall efficiently does the job. This hardware
abstracts the unauthorized users or signals. It helps to secure our data
and other information.
We used much software to create our system. Software applicationsare used
in our organization these are given as follow:
y We use server operating system to run our server. We use as OS isLINUX server operating system.
y We use Otorams, Hetras for our hotel booking reservation.y We used Microsoft excel and Microsoft Access to build our hotel
database.
y We used antivirus software to protect our hotel systems
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How software will work.
OTR M
OTR M (Online TravelReservation and Management System) is an online
hotel reservation system developed by Qtech Software in 2007. OTR MS isbuilt on Open Sourcetechnology and was introduced in the marketin 2007.
HETR S
Hetras (HotelManagement Software) is a web-based hotel reservation systemdeveloped by Hetras GmbH starting in 2007. Hetras let guests choose aspecific room number atthe time of booking. Itis unknown how many hotel
companies are currently using this feature.
Web server
Web Reserves (Hotel/ partments Management Software) is a web-based hotelreservation system developed by InfoMaker Solution starting in 2005.
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Hotel Reservation Systems:
Online hotel booking are becoming a very popular method for booking hotelrooms. Only we provide this facility in Bangladesh .Customer can book
rooms from home by using online security to protect their privacy andfinancialinformation.
Any one searches our hotel by using internet. The first procedures is find out
the country Bangladesh, than location Chittagong, And than what type of
room need you are, Finally search.
Lastly, people can book directly on our hotel's website. We have ownwebsites to allow them. They can easily find out our hotel on a click.
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HRM SYSTEMS:
Human Resource management is responsible for attracting, developing, andmaintaining the hotel work force. Human resources informa tion systems
support activities such as identifying potential employees, maintaining
complete records on existing employees and creating programs to developemployees talent and skills. Here we will be shown our HRM systems, how
we manage our employees data and other records.
Employee data
(various department)
Human Resources
System
Employee
master
file
On-line
Queries
Management
Report
Termination ReportDate Name Number Reason
11/12/2000 Masum 868790 Position Eliminated
12/1/2000 Raisul 6623232 Right company
1/12/2001 Roni 967664 Retained
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Data elements in employee master file:
Employee: NumberName
Address
Department
Age
Marital Status
Sex
Salary
Educational Background.
Job title.
Date of Hire.
Date of Termination.
Termination Reason
Database:
In our database we use Microsoft Access & Microsoft Excels.Database keeps all the information of our organization. It helps ouremployee and top level management to provide useful information.Basically it helps to keep customer information that they previously
given. Which may creates a good relationship with customer andorganization to keep log of customer previous reservation. In our countrywe are the first user of this kind of database.
When our database received any service request, it looks all the data inits logs that there is any information about the present customer are there
or not. If there is information about the customer then database show thedata to the reservation system to create a good choice of the customer.
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Booking
Number
Bookingdate
BookingTime
CustomerName
CustomerStreet
CustomerState
CustomerSocial ID
BookingManagerName
BookingManagerID
Room
number
RoomSize
Price Quantity
y A database without normalization
Booking
Number
Booking date
Booking Time
Customer
Social ID
A database with normalization
CustomerCity Shift
Time
Extra
Facility
Customer Name
Customer Social
ID
Customer Street
Customer City
Customer State
Room number
Room Size
Price
Quantity
Extra Facility
Customer Social
ID
Booking
Manager Name
Booking
Manager ID
Shift Time
Customer Social
ID
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Business Process:
In our business process, order system consist two kinds of system; one is
physical order and online order. In the basis of physical order customer hastwo options for room booking.
Second is accounting system where customer who have come physicallyand they have option for cash payments as well as credit payment when
credit payment is placed then in our system cheek particular customer credit.After credit cheek system generate invoice on behalf of particular customer
on the other hand when we received direct cash from customer.
At last when accounting system is completed in our reservation system,we reserve room for the customer. At the time of customer arrival in the
hotel we submit their room.
Conclusion:
So in conclusion, we would once again like to thank the Independent
University of Bangladesh for allowing us to take Management InformationSystems (MIS 442). We would also like to thank our esteemed Mentor RajibHasan for teaching us this course and giving us the proper information
necessary to complete this assignment. This assignment required a greatcommitment on the part of all group members and forced us to take the
initiative to build up new systems. This required great effort and time on ourpart, but thanks to the help provided to us by our Mentor Rajib Hasan, w e
were able to handle this part quite successfully.
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