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Mitel NuPoint Messenger™ Software Release 7.0 – Feature Guide

M i t e l Co r p o rat i o n © 1 9 9 9 . A l l R i g h t s Re s e r v e d .

Table of Contents

Section 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Section 2: The Mitel NuPoint Messenger™ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Section 3: The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43.1 We Speak Your Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43.2 Messaging for the Hearing Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43.3 Only the Highest Quality Will Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Section 4: NP Flex – Mailbox Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64.1 Feature Classes of Service (FCOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64.2 Limits Class of Service (LCOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74.3 Group Class of Service (GCOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74.4 Network Class of Service (NCOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74.5 Restricted Class of Service (RCOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74.6 Tenant Class of Service (TCOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Section 5: Outside Caller Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95.1 Telephone Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95.2 NP Receptionist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95.3 NuPoint Agent™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95.4 NP OnDemand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115.5 NP CLI and NP Boomerang . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Section 6: Mailbox Owner Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126.1 Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126.2 Review Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136.3 Recording and Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136.4 Maibox Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156.5 Advanced Subscriber Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Section 7: Multi-Media Messaging with NP View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187.1 Easier and Faster Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187.2 NuPoint Fax™ and NP View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187.3 Saving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187.4 NP View Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187.5 NP View 1.2 (Mitel NuPoint Messenger Software Release 6.1 and above) . . . . . . . . . . . . . . . . . .19

Section 8: Application Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208.1 Greeting Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208.2 Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208.3 Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208.4 Rotational . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208.5 Broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208.6 NP Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218.7 Shared Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218.8 Virtual Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Fe at u r e G u i d e

8.9 Guaranteed Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218.10 Walkaway Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Section 9: NP Admin, NP Config and System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239.1 NP Admin and NP Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239.2 Functionally Partitioned System Administration (FPSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259.3 Billing and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269.4 Administration by Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269.5 System Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279.6 Message Purge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279.7 Telnet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Section 10: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2810.1 Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Section 11: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2911.1 Voice Profile for Internet Mail (VPIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2911.2 NP Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3011.3 AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Section 12: PBX Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3212.1 Methods for PBX Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3212.2 In-Channel Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Section 13: Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3413.1 The MESA Design Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3413.2 Functional Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3613.3 Shared Resource Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Appendix I: Class of Service Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Appendix II: Line Card Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Appendix III: Line Card Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Appendix IV: Integration Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

M i t e l Co r p o rat i o n © 1 9 9 9 . A l l R i g h t s Re s e r v e d . 1

Mitel NuPoint Messenger™ from MitelCorporation offers a multitude of unique, user-friendly voice and fax store-and-forward, callprocessing and multimedia messaging applica-tions. These include NuPoint Voice™, NuPointFax™, NuPoint Agent™ and NP View respectively.

In addition, Mitel NuPoint Messenger offers a suite of enhanced services, which may be customized for individual operators worldwideusing powerful NP Flex, a design tool from MitelCorporation that allows an administrator todefine the features and capabilities of a mailbox(See Section 4 for more information).

These services include NP Page, NP Cut ThroughPage, NP WakeUp, NuPoint Fax, NuPoint Agent,NP Boomerang and NP OnDemand. All of theseapplications are easily accessible from anytouch-tone telephone using single-digit com-mands. The NuPoint Voice and NuPoint Faxapplications also may be accessed through anyPC using NP View. Some examples of MitelNuPoint Messenger applications include:

• Paging a mailbox owner when a new voice orfax mail message arrives

• Allowing callers to not only leave a voice mailmessage, but input their call back numberwhich is then displayed on the mailbox owners pager.

• Scheduling automatic wake-up calls to anytelephone at any date and time

• Using the telephone to download a fax message to any fax machine at any time now or in the future

• Recording a voice and/or fax message andhaving it automatically distributed to thou-sands of people

• Delivering new, unplayed voice or fax messages to an on or off-system telephonenumber of choice

• Faxing a Windows document from a PC withvoice annotation to multiple destinations,without using the PC fax modem

• Routing callers to predetermined destina-tions based on time of day, day of week, orday of year

• Listening to a message, then pressing twokeys to talk “live” to the message sender with-out having to exit your mailbox

• Allowing callers to record messages and havethem delivered to users without mailboxes

Mitel NuPoint Messenger products are simple indesign and operation. The software architecturehas been kept simple, so customization andupgrading are not unnecessarily complex orexpensive for the user. All of these applicationsreside on the Mitel NuPoint Messenger server.

Four different Mitel NuPoint Messenger modelsare available to provide communication solu-tions for organizations worldwide:

• Model 70—serves smaller installations withup to 32 ports and 210 hours of redundantspeech storage

• Model 120R—serves mid size installationswith up to 48 ports and 210 hours of redun-dant speech storage

• Model 120S—serves large size installationswith up to 60 ports and 960 hours of redun-dant speech storage

• Model 640—provides up to 240 ports with2880 hours of redundant speech storage/5760hours non-redundant speech storage

Section 1: Introduction

Sy s t e m D e s c r i p t i o n

Section 2: Mitel NuPoint Messenger

2 M i t e l Co r p o rat i o n © 1 9 9 9 . A l l R i g h t s Re s e r v e d .

Because all application products from MitelCorporation are supported on the Mitel NuPointMessenger server they can be integrated to pro-vide advanced features and functions. Moreover,all of these features and functions are accessiblefrom the most ubiquitous, userfriendly termi-nal: the touchtone telephone. Mitel Corporation

also offers complete desktop control of voice andfax messages from a windows-based PC.

Exhibit 2-1 is a matrix of some of the possible com-munications solutions enabled by the MitelNuPoint Messenger server. Exhibit 2-2 details thefour application products that provide the under-lying capabilities for developing these solutions.

M i t e l N u Po i n t M e s s e n g e r S o ft w a r e Re l e a s e 7. 0

Exhibit 2-1: Communications SolutionsVoice Image Data

Messaging Voice Mail Fax Mail N/A

Information Audiotext/NuPoint Agent Fax Publishing N/A

Transaction Voice Forms Fax Transaction

Call Processing NP Receptionist/NuPoint Agent/ Guaranteed Fax NANP OnDemand

Notification/ Telephone MWI/NP Paging/ Fax Broadcast/ NP Cut Through Delivery off-system Messaging Fax MWI Paging / NP View MWI

Exhibit 2-2: Product CapabilitiesNuPoint Voice™ The heart of the Mitel NuPoint Messenger server, NuPoint Voice is a feature-

rich voice messaging product that brings new levels of efficiency and effectiveness to an organization’s communications. Using the Mitel NuPointMessenger server’s TUI, GUI and automated processing capabilities,NuPoint Voice increases productivity, letting employees dedicate their time to tasks that deserve personal attention. This, in turn, increases job satisfaction and allows organizations to allocate human resources cost effectively. NuPointVoice improves customer service by giving callers easy access to the people and information they need within your enterprise. Now callers can leave detailed messages or listen to recorded information 24 hours a day.

NuPoint Fax™ Provides complete facsimile management, letting users send and receive fax messages from their personal “mailbox,” just as they do voice messages.Because the NuPoint Fax application is fully integrated with NuPoint Voice,one phone call gives users access to both fax and voice messages. NuPoint Fax supports key applications, such as fax broadcasting for quick and cost-effective information dissemination and fax publishing for providing customers with 24-hour access to information without traditional publishing costs.

3M i t e l Co r p o rat i o n © 1 9 9 9 . A l l R i g h t s Re s e r v e d .

NuPoint Agent Combines powerful call processing and flexible automated attendantcapabilities to meet all of your organization’s call-processing needs.Fully integrated with NuPoint Voice, the NuPoint Agent application answers calls,plays messages and routes callers—all without human intervention‘s.The advanced features of the NuPoint Agent application and its modular design allow you to tailor call-processing applications to meet the specific needs of satellite groups, departments or individuals. This flexibility results in improved customer contact, more efficient allocation of operator time, and increased productivity and efficiency for all employees—especially mobile personnel.

NP View This Windows-based GUI integrates voice and fax mail on the PC desktop,letting users communicate faster and more effectively. The NP View inbox window collects all voice and fax messages in one place and lets the user see at a glance the type of message, the sender’s name, the subject of the message, the time it was sent, and any level of urgency. Employee productivityincreases dramatically as users prioritize messages to respond to the mostimportant ones first, and as they manage messages remotely, using a PC or laptop with a modem. Now users can listen to voice mail through the PC sound system, and they can view, send and print fax messages—all from the PC.

Section 3: The User Interface1

Human factors always have been a paramountconsideration in the engineering of the NuPointVoice and NuPoint Fax application user inter-face. Mitel Corporation was the first company to offer mnemonic prompts, an online user tutorial, single-digit prompts, and systemadministration from a telephone.

Mnemonic prompts provide easy to remembercommands for each step of the call process. Inaddition, all commands are single digits, andmenus are structured to present the mostfrequently chosen options first. The learningprocess for new users is accelerated, since itquickly becomes second nature to press “P” toplay or “A” to answer a message, for example.Outside callers also can remember multiplemenu items better, because key strokes have adirect association with the corresponding opera-tions. Once the user is comfortable with theprompts, they may override them.

Coupled with a friendly user interface is a mailbox tutorial for every new mailbox on thesystem. The user is guided through this tutorialthe first time they log into their mailbox. Duringthe tutorial, the user learns about all messagingcapabilities and customization features avail-able in their mailbox. In addition, the user is ledthrough the process of recording their name, apersonal greeting, and a secret passcode. Afterthe initial tutorial is completed, a user canaccess the tutorial again at any time throughthe “User Options” menu in their mailbox. If auser does not wish to hear the tutorial the firsttime they log into their mailbox, the systemadministrator may disable it.

Since Mitel NuPoint Messenger commands areeasy to remember, users take advantage ofadvanced features. Corporate employees whobegin by using the system just to take messagesdiscover that, simply by pressing the “A” key, theycan answer messages from other employees,and even hold “virtual conferences” throughvoice messages. System administrators find theycan migrate their customers to increasinglysophisticated levels of service as the customersdiscover how simple even the advanced featuresof Mitel NuPoint Messenger are to use.

The Mitel NuPoint Messenger prompts are contextsensitive. After listening to a message, the user

can press “A” to Answer it; after recording a message, the user can press “A” to Append to it.During a message playback, a user can press “T”to go to the Top of the next message; after hearinga fax message has arrived, a user can press “T”for fax Transmittal options. The experienceduser can override prompts with Dual Tone Multi-Frequency (DTMF) tones (key presses), and evenenter an entire string of commands at one time.Mitel NuPoint Messenger retains and executesthese commands in the order in which they are entered. Help is always available; The usersimply waits for the prompt menu to bereplayed. If the user presses an incorrect key,the system issues an informative error message,such as “I’m sorry; I did not understand thatcommand,” followed by prompts for the optionsavailable at that time.

3.1 We Speak Your LanguageIn addition to English mnemonic prompts, stan-dard numeric prompts are available on MitelNuPoint Messenger in English, Australian English,British English, New Zealand English, CanadianFrench, Cantonese, German, Latin AmericanSpanish, Japanese, Korean, Mandarin, MexicanSpanish and Brazilian Portuguese. MitelCorporation also offers custom languages as anoption. Each Mitel NuPoint Messenger server canoffer from four to twelve full language sets. Linegroup assigns prompt languages, which is particularly useful in international applications.Customers who speak French can be given the pilotnumber for a line group where French prompts areplayed, and Spanish speaking customers can begiven a number on the same system that issuesSpanish prompts. Prompt languages also may beassigned to individual mailboxes, through themailbox’s class of service configuration.

3.2 Messaging for the Hearing ImpairedThis optional language allows TDD callers access to the messaging features of NuPointVoice and NuPoint Fax applications, and meetsthe requirements set forth in Title IV of theAmericans with Disabilities Act (ADA). Spokenprompts are converted to Baudot tones (thetones TDDs use to send and receive) and

1 See Section 7,”MultimediaMessaging withNP View’“ for anexplanation ofthe desktop userinterface.

displayed on the TDD user’s screen. By enteringnumeric commands through their telephonekeypads (e.g., “press 2 to answer”), TDD users can play, make, keep, delete, answer, and give messages. TDD users also have access to moreadvanced messaging features, including audiotext applications, broadcast mailboxes and distribution lists, compound messages that annotate fax messages with voice messages, and notification through message-waiting lights.

3.3 Only the Highest Quality Will DoMitel NuPoint Messenger supports high qualityprompts, names and greetings. Prompts areavailable in 24 kbps. Names, greetings, and mes-sages are available in 18.3 kbps, 24 kbps and 32kbps. Speech and prompt quality can be config-ured system wide, on a line group level, or on anindividual mailbox level.

32 kbps greetings can be used to provide high quality company information (audiotext)mailboxes, or bulletin boards. 24 kbps promptsare used to enhance the quality of the userinterface.

Section 4: NP Flex – Mailbox Features and Capabilities

Mitel Corporation has substantial experience selling into Customer Provided Equipment (CPE) markets. Serving these markets has given MitelCorporation a unique insight into the messagingneeds of a broad base of user communities, andthe different features and capabilities required for their particular business applications. MitelNuPoint Messenger satisfies these diverse needsthrough NP Flex, a design tool that allows anadministrator to define the features and capabilities of a mailbox.

NP Flex allows a system administrator to enablevoice and fax mailboxes with a unique set offeatures, capabilities, and parameters. There areover 300 capabilities that can be assigned by NPFlex and these may be configured into over 107million distinct classes of service on a single sys-tem. Classes of service and individual featuresmay be changed effortlessly and as often asdesired on an individual mailbox level. In addi-tion, these changes can be made online whilethe system is processing calls.

NP Flex provides this design flexibility throughsix distinct classes of service categories, whichcan be programmed and assigned independentlyof one another. These are the Feature Class ofService (FCOS), Limits Class of Service (LCOS),Group Class of Service (GCOS), Network Class ofService (NCOS), Restricted Class of Service (RCOS)and Tenant Class of Service (TCOS).

4.1 Feature Classes of Service (FCOS)When callers contact the IndianapolisConvention and Visitor’s Association they hear awelcoming greeting and are presented with fourchoices. “Press 1 on a touch-tone phone” torecord their address for a visitor’s guide mailing.“Press 2 to hear information on attractions andevents”; “press 3 to hear descriptions of localhotels” and, if desired, to transfer to the hotel oftheir choice to make a reservation; or “press 4 tospeak to a representative of the association.”Callers on rotary phones are automaticallytransferred to a representative.

All these options can be implemented on any Mitel NuPoint Messenger server. TheIndianapolis Convention and Visitor’sAssociation simply took advantage of the powerful Feature Class of Service (FCOS)

capabilities that are part of every system. Everymailbox on the system has a unique set of fea-tures that are enabled by feature bits. Based onSoftware Release 7.0, Mitel NuPoint Messengerhas over 250 different feature bits. These features range from basic user privileges suchas the ability to receive messages from outsidecallers, to specialized operations like fax broad-casting. Combining feature bits creates an FCOS,which defines the capabilities of an individualmailbox.

A rich FCOS structure from Mitel Corporationmeans that our customers can create many specialized applications without purchasingnew software or hardware. The system does notforce you to use a set of preprogrammed choices.Default FCOS are included in the system configuration to allow the system administrator to create mailboxes immediately after thesystem is installed, but these FCOS definitionscan be modified by adding or deleting featurebits. An example is the Greeting Only FCOS,which plays a greeting to an outside caller (suchas movie listings, weather information, or storehours), then, hangs up.

Each mailbox on the system can have a uniqueset of features and capabilities. Fax capabilities(fax broadcasting, fax on demand, fax storeand forward, guaranteed fax, walkaway fax)and special mailboxes (tree, broadcast,check-in/check-out) are examples of featuresenabled by feature bits. Every mailbox can becustomized with a unique FCOS, which can bechanged easily and as often as necessary by thesystem administrator. If a user’s mailbox isassigned to an FCOS that excludes a specific feature, the user will not hear any prompts that refer to that feature.

FCOS is used in one of three distinct ways. First,it is often valuable to differentiate a novice userfrom an experienced user and to provideadvanced mailbox features for experienced users only. This minimizes training and supportrequirements associated with system implemen-tation. Second, FCOS is often used to match amailbox to the requirements of a specific appli-cation. Examples include rotational mailboxesfor audiotext, check-in/check-out mailboxes forlodging and hands-free mailboxes for cellularphone users. Third, administrators to build severaldistinct tiers of messaging service use FCOS.

Each tier has a richer functionality. Up to 640FCOS can be programmed to define uniquemailbox functionality. Please see Appendix I fora list of feature bit by category.

4.2 Limits Class of Service (LCOS)LCOS defines all of the operating parameters ofa mailbox by restricting message, greeting, andoutdialing digit lengths. These parameters allowthe system administrator to control the use ofthe system resources. They are frequently usedin conjunction with FCOS to build multiple tiersof service offerings. Like FCOS, they can be con-figured and changed online by the systemadministrator.

Language prompts (English, Australian English,British English, New Zealand English, CanadianFrench, Cantonese, German, Latin AmericanSpanish, Japanese, Korean, Mandarin, MexicanSpanish and Brazilian Portuguese) are set in theLimits Class of Service.

Up to 640 LCOS can be programmed to quantifydifferent categories of parameters. A list of theseparameters is included in Appendix I.

4.3 Group Class of Service (GCOS)The GCOS defines mailboxes with which a usercan exchange messages. GCOS provides softwarepartitioning at the mailbox level, withoutrequiring partitioning at the line group level.This class of service category allows the NuPointVoice and NuPoint Fax applications to be config-ured as either closed or flexible communities ofinterest, all served by the same multiline huntgroup (MLHG).

There are two types of GCOS assignments: bit-mapped, flexible GCOS that can accommodatemultiple member groups within a GCOS, andsimple GCOS groups, that only one level of affin-ity communication.

Sixty-four flexible, bit-mapped GCOS can be pro-grammed. A mailbox can be assigned to one,some, or all of these GCOS. That mailbox canthen exchange messages with any other mail-box that is a member of any common GCOS. Asan example, a hierarchy of messaging can bebuilt so that the president of a company can

communicate with any of the senior staff. Staffcan communicate with the president, with eachother, or within the department. But lower leveldepartment members can only talk to theirsenior staff representative, not with the presi-dent and not across departmental lines.

Up to 32,000 GCOS can be built as simple affinity groups. Mailboxes assigned to theseGCOS can only communicate with each otherand do not enjoy the hierarchy that wasdescribed above. Affinity groups allow the system to be partitioned into “virtual” systems,so that many different user communities ororganizations can share a single system. WithGCOS, this can be done confidentially and transparently to the distinct user groups.

4.4 Network Class of Service (NCOS)NCOS works in conjunction with NP Net digitalnetworking products from Mitel Corporationand allows the system administrator to regulateuser access to and priority on the digital network. A mailbox’s NCOS control communica-tions between users in one location with userson a Mitel NuPoint Messenger server in anotherlocation. A list of NCOS parameters can be foundin Appendix I.

4.5 Restricted Class of Service (RCOS)The RCOS is used to provide NPA/NXX screening,which in turn allows a system administrator toscreen all outgoing NuPoint Voice and NuPointFax application calls (e.g., fax retrieval, NPWakeUp, message delivery, paging). NPA/NXXscreening takes place at both the toll (centraloffice) level and the area code (long distance)level. And, because system administrators canconfigure a different RCOS for every mailboxowner on the system, each mailbox can have adifferent screening configuration. NPA/NXXscreening can take place in two different ways:

• Allow users to outcall to any number exceptthose specified in the RCOS

• Allow users only to outcall to those numbersspecified in the RCOS

A mailbox owner can be allowed to downloadfaxes to all numbers in the 415, 408 and 510 areacodes only, or to all area codes except 515.

Alternatively, NPA/NXX can provide additionalsecurity enhancements to the Mitel NuPointMessenger server by protecting it against tollabuse. Using RCOS, any specified mailboxes canbe prohibited from making 976 or 900 calls. Inaddition, moreflexibility can be given to travelingemployees to send messages, faxes, and pagesto long distance numbers, versus local employees,who only may need to deliver faxes to an internalextension. With NPA/NXX, system administratorshave complete flexibility in designing the appropriate limitations on an individual mailbox basis.

4.6 Tenant Class of Service (TCOS)The TCOS applies only to systems using theUnified Integration capability, which supportsup to 24 different switches and up to 56 differenttenant groups to share the same Mitel NuPointMessenger server. The TCOS controls what outsidecallers hear and how they are routed within and across the multiple line groups of a sharedtenant application.

Section 5: Outside Caller Features

There are five types of outside caller features:Telephone Answering, Automated Receptionist,NuPoint Agent, NP OnDemand, and Calling LineIdentification (CLI) Capture.

5.1 Telephone AnsweringAn example of telephone answering is when acaller reaches an extension and is transferred tothe NuPoint Voice application to record a mes-sage. After recording their message, outsidecallers can be given the opportunity to:

• Replay their message• Re-record their message• Mark their message “urgent” so it is placed at

the top of the mailbox owner’s message queue• Have the mailbox owner paged and enter a

call-back number to be displayed on the pager• Leave a message for another mailbox on the

system• Be transferred to the operator or any

extension on the switch• Leave a callback number for faster call return

5.2 NP ReceptionistNP Receptionist is an optional feature that answersincoming phone calls and asks the caller to enterthe extension number of the party they wish toreach. If they do not know the extension number ofthe party, they can spell out the name on the tele-phone keypad. Once the extension has beenentered, the system will transfer the caller to thedesired party’s extension.

Calls may be transferred blind, supervised, orscreened. If it is a blind transfer, the systemhangs up once the extension is dialed. If it is asupervised transfer, the system stays on lineuntil the caller gets through to the desiredextension. If the extension is busy or ring onanswer, the call is pulled back and the caller canchoose to leave a message in the called party’smailbox, or be transferred to another extension.A screened transfer is when the called party isfore-warned who is calling and can choose toaccept or reject the call. Again, if the called partychooses not to answer the call, the caller mayleave a message in the called party’s mailbox orbe transferred to another extension. The system

administrator configures the options availableto a caller (transferring to another extension orleaving messages in mailboxes).

5.3 NuPoint AgentThe NuPoint Agent application providesadvanced call processing capability for MitelNuPoint Messenger. NuPoint Agent is designedfor flexibility and allows you to:

• Design complex call processing applications• Build powerful automated attendants for

your company• Create customized audiotext and information

delivery applications• Utilize multiple call processing applications

on each line group• Configure every extension with its own

unique call processing options• Create customized department call process-

ing applications• Program or change your call processing applica-

tions at any time using a touch-tone telephone

NuPoint Agent is a powerful tool designed toallow users to build customized call processingapplications. In most instances, every departmentor individual in a company does not require theirown call box. Call boxes are primarily used on anexception basis for those individuals or depart-ments who require special call processing. Usershave a number of features to select from tobuild in their specific applications. The keybuilding block for all applications is the call box,which is described in the next Section.

The Call BoxThe flexibility of the NuPoint Agent applicationstems from its modular architecture, which usescombinations of call boxes to build call-processingapplications. Just as a voice mailbox handles allthe voice and fax messaging for the Mitel

Corporation platform, a call box handles all the callprocessing. A call box allows users to select any orall of the features needed for a specific call pro-cessing application. Call processing applicationscan be created using one or more call boxes.

Overview

The functionality provided by the call box isdivided into the following six segments:

OverrideIf enabled, the override segment will supersedethe remainder of the call box and take a prede-fined action such as transferring to an extension or another call box.

Holiday ScheduleRoutes callers depending on the day of the year.The user can set up holiday call processing up toone year in advance. Each year the holidayschedule is automatically updated by theNuPoint Agent application, based on the holi-days selected the previous year.

Weekly ScheduleRoutes callers depending on the time of day andday of week.

GreetingPlays a user-recorded greeting.

MenuPlays a user-recorded menu at user-definablenumber of times. This segment will also routecallers depending on their single-key or multikeyDTMF inputs.

Auto ExitIf no other segment has routed the caller, auto exitwill route the caller based on a predefined action.

The picture above graphically represents a callbox. Every call is processed sequentially througheach call box segment, beginning with the firstsegment override. If callers are not routed or

transferred out of the call box by the overridesegment, they are passed on to the nextsegment schedule. Callers move through the callbox until they are processed appropriately.A screen example of the main call box configu-ration screen showing each of the call box segments is included in the Administration section of the NuPoint Agent Product Note.

Call Box Actions

Call box actions are the transfer and routingfunctions available within each call box segment.Depending on the call box segment, certainactions are possible and some are not possible.The NuPoint Agent application can automaticallyroute callers to call boxes, extensions and mailboxes, or take touch-tone input from thecaller and route them to the specified selection.The primary actions available are depicted inthe following picture of an “action box” takenfrom an actual NuPoint Agent screen.

The NuPoint Agent application supports the18.3, 24 and 32 kbps speech compression ratesavailable in Mitel NuPoint Messenger. Users canset the compression rate for each individual call-box to improve speech quality. Transfers fromthe Menu and Auto Exit segments to a NuPointVoice mailbox can now be set to skip the mail-box greeting. NuPoint Agent Release also allowsadministrators to program 10 digit telephonedigits through the telephone interface, allowingusers to transfer calls to different area codes.Finally, with Mitel NuPoint Messenger, NuPointAgent billing information is provided throughthe Enhanced NP Call Detail Recording (NP CDR)option.

Override

Holiday Schedule

Weekly Schedule

Greeting

Auto Exit

CBX Call boxSUP Supervised TransferBLND Blind TransferALT Alternate TransferSCRN Screened TransferATND AttendantDISC DisconnectMBX MailboxUND UndefinedCONT Continue in Call boxDBN Dial-by-Name

5.4 NP OnDemandNP OnDemand is a feature that allows an out-side caller to record a voice message for a userwho does not have a mailbox, and have thatmessage delivered to the user. The outside callerbenefits by having the opportunity to communi-cate non-real time with a user whom they otherwise would not be able to reach.

For example, mailboxes could be created dynam-ically for students who do not have voice mail,in order to guarantee that outside callers,professors and other students can effectivelycommunicate with students who are often difficult to reach.

5.5 NP CLI and NP BoomerangNP CLI enables Mitel NuPoint Messenger to capture the CLI number on an incoming call andstore it with a voice/fax message. The primaryuse of the CLI is to provide a callback number forapplications such as NP Boomerang.

NP Boomerang allows a mailbox user to suspendmailbox processing while listening to a messageand establish a call with the caller at either thenumber input by the caller with the recordedmessage or a new number input by the user. Inthe situation where the CLI cannot be capturedautomatically for an outside caller, that callerwill be prompted to keypad enter the callbacknumber. Calling line identification for the out-side caller interface can be enabled per mailboxin an FCOS basis.

Section 6: Mailbox Owner Features

6.1 Notification

OverviewMitel NuPoint Messenger supplies two message-waiting applications that can be used when anintegration itself does not handle message-wait-ing indicators. The two applications are DTMF-to-PBX Message Lights and RS-232. These applicationsallow the server to turn PBX message waiting onand off. DTMF-to-PBX sends DTMF signals overthe telephone lines; RS-232 sends signals to thePBX over an RS-232 data link or modem betweenthe server and the PBX.

Expanded Modem Message Wait(Programmable RS-232) This application allows Mitel NuPointMessenger to turn PBX message waiting indicators on and off by sending signals to thePBX over an RS-232 data link. When a message is left in a mailbox, the server sends a one-wayASCII message that tells the PBX to turn on themessage-waiting indicator at the appropriatestation. Conversely, when all unplayed messagesare played, the server sends an ASCII string thatdirects the PBX to turn off the message-waitingindicator.

To increase message waiting throughput andprovide for added reliability Expanded ModemMessage Waiting (EMMW) is available in MitelNuPoint Messenger software release 6.1B or 7.0and above. This feature has been enhanced tosupport up to 32 serial ports.

DTMF-to-PBXThis application allows the Mitel NuPointMessenger server to turn PBX message waitingindicators on and off by sending DTMF signalsover the telephone lines. Some PBXs allow tele-phone users to turn message waiting indicatorson and off by dialing in a code. If your PBX hasthis capability, and if the code is not sent usingproprietary signaling, you may be able to config-ure the Mitel NuPoint Messenger server tobehave as if it were a station user.

When a message is left in a mailbox to whichthis type of message waiting has been assigned,the server goes off-hook, dials a string of DTMF

digits, and then goes on-hook. The PBX trans-lates these digits, and turns the appropriateindicator on. When all unplayed messages havebeen played, the Mitel NuPoint Messenger serverfollows the same procedure (dialing a differentstring of digits) to turn the indicator off. Youneed to set up a line group of at least one line,which is dedicated to outdialing DTMF-to-PBXmessage waiting ports.

DTMF-to-PBX (EDTP) is enhanced in MitelNuPoint Messenger software release 6.1B and above to allow for multiple ports to acti-vate/deactivate message waiting while ensuringthat the same port that activates message waiting is the same port that deactivates it.

The enhancement is designed to allow for multipleDTMF ports to address message waiting in theinstance that the PBX requires that the port thatactivates message wait is the port that deactivatesit. Therefore, the Mitel NuPoint Messenger portassigned to the DTMF-to-PBX application that acti-vates message waiting will always be the port thatdeactivates. This is only required under the cir-cumstance that the PBX dictates this requirement.

Message waiting lights or stutter dial tones usuallyare sufficient to notify a user that they have newmessages, if the user is located next to theirtelephone. However, there are more and moreindividuals who do not regularly work at a specificoffice location or desk. For these people, a mes-sage waiting light is not very useful. In response tothis situation, Mitel Corporation has creatednumerous ways in which a user can be notified ofa new message. These include paging, cut-throughpaging and message delivery options.

Paging notification allows for real-time notifica-tion of voice and fax messages. The MitelNuPoint Messenger server supports all commer-cially available pagers. If the pager is a voice pager,the system will deliver the first 30 seconds of thevoice message. It can also send customizedalphanumeric messages to paging users. The sys-tem supports integration to the widest variety ofpaging systems via dialup, and telocator networkpaging protocol (NP TNPP).

The system allows for paging customization. First,the mailbox owner can designate up to two pri-mary and two alternative pager numbers. Second,

the mailbox can be configured to page at certainintervals or frequencies, or for urgent messagesonly.

NP Cut Through paging allows an outside caller ora mailbox user to send a callback number to a dig-ital pager. Normally when an outside caller leavesa message, only the user’s mailbox number is sentto the digital display pager. With NP Cut Throughpaging, a user can circumvent their mailbox andcontact the caller directly, using the callback num-ber input by the caller. The caller also has theoption of leaving a voice or fax message in theuser’s mailbox and leaving a callback number.

Message Delivery is another convenient and timelyway to deliver new messages to mailbox ownerswho work offsite or who are working away fromtheir telephone. If a user decides to work out oftheir home, they can bypass the need to call intovoice mail every hour by using message delivery.The system will call the user at home (or whereverthe user preconfigured the system to call) everytime a new message arrives. When the phone isanswered, the system will prompt,“Hello <user’sname>. You have <number> unplayed messages inyour mailbox. Please enter your passcode.” Onceentered, the system prompts the user with themain menu (e.g.“press P to Play your firstmessage, M to Make a new message” etc.)

Like other notification features, message deliveryallows the user to set the telephone number,specify the hours available for message delivery,and, through the system administrator, to specifythe types of messages to deliver (urgent only,for example).

6.2 Review MessagesAfter being notified of new messages, a usercalls into the system, logs into their mailbox, andhears how many new and saved messages theyhave. The user can then choose to listen to all,some or none of the messages (urgent messagesfirst, unplayed messages second, and saved mes-sages third), listen to a message multiple times,move forward/backward within the message,pause, or skip to the next or previous message inqueue. Once played, any message can be kept ordeleted. All messages contain a time and date

stamp and the sender’s name (if the message isfrom a mailbox owner and they have recordedtheir name). Messages from outside callers con-tain the phone number of the caller (if capturedby CLI or input by the caller).

After listening to a message, the user can answerthe message automatically without having tohang up or dial another extension. The originalmessage can be attached to the reply to remindthe message sender of the subject matter. If theuser chooses, they also can give the original mes-sage to one or more recipients along with theirown comments. All of these options can be configured at the mailbox level, giving the userthe ability to customize their own mailbox.

6.3 Recording and Sending Messages

In addition to receiving and playing messages, amailbox owner can “make” a message and send itto one or more destinations from within theirmailbox. Once a mailbox owner requests to makea message, they are asked to indicate the messagedestination. With Mitel NuPoint Messenger, userscan send messages to the following destinations:

• Another mailbox on the system• Another mailbox on the system utilizing an

abbreviated mailbox number• A mailbox on a networked system• Another mailbox over the internet to Voice

Processing over the Internet (VPIM) enabled voice messaging servers within and out of the Mitel Corporation family product line

• An off-system telephone number• A network user without a mailbox• A mailbox on another vendor’s voice mail

system• A distribution list containing any of the above• A broadcast mailbox containing any of

the above• Any combination of these

NP Rapid DialThe NP RapidDial optional feature providesmailboxes in a User Group with the ability todial other mailboxes within that group with an

abbreviated version of the mailbox telephonenumber. This abbreviated mailbox number canbe used only for mailboxes within the UserGroup. When dialing numbers outside of theUser Group, the full Mailbox number is required.

The NP RapidDial optional feature requires thatUser Groups are defined and that the Mailboxnumbers supported in that group are defined in aNP RapidDial Table. The NP RapidDial Table mapsthe abbreviated Mailbox numbers to their fullyqualified numbers, thus enabling the system toreceive the abbreviated number and translatethat number into an expanded version of theMailbox number. The NP RapidDial Table definesthe prefix field of the phone number and the suf-fix range of mailbox numbers that are to be usedfor NP RapidDial. The prefix and the suffix must be11 digits or less and the prefix can contain a maxi-mum of 9 digits. The suffix is used as the NPRapidDial number for all prefixes in the NPRapidDial Table.

Call Placement allows mailbox owners to sendmessages to off-system (e.g., nonuser) telephoneor fax numbers. When the message is sent to an off-system telephone number, Mitel NuPointMessenger immediately outdials the off-systemtelephone number and attempts to deliver themessage. If Mitel NuPoint Messenger cannot deliv-er a message on the first attempt, the system willtry again at regular intervals for a specified lengthof time. The system administrator can adjust boththe retry interval and time length. When the call is answered, Mitel NuPoint Messenger tells theanswering party who the call is for and whom it isfrom. The recipient may accept, reject, or delay thecall. After listening to the message, Mitel NuPointMessenger allows the recipient to leave a messagefor the message originator. In any case, the MitelNuPoint Messenger will notify the caller if themessage could not be delivered. If the message isan off-system fax, NuPoint Fax will not play theabovementioned prompts.

Mailbox owners can make messages for users who do not have a mailbox on Mitel NuPointMessenger through the NP OnDemand feature.NP OnDemand mailboxes can be created by mailbox owners through the “make” function just by entering the user’s telephone number and recording a message.

In the case of delivering messages to mailboxes on other vendors’ systems, the Mitel NuPointMessenger server sends the message via VoiceProfile for Internet Mail (VPIM). VPIM is an indus-try standard established by the Electronic MediaAssociation (EMA) for connecting dissimilar voicemessaging systems for the efficient and cost-effec-tive exchange of voice and fax messages acrossTCP/IP-based secure intranets and the Internet.In Release 7.0, Mitel NuPoint Messenger hasunleashed the built-in VPIM capability openingnew doors to global communications at a fractionof the cost.

In the case where the dissimilar server is not VPIMenabled, the message can be sent via AudioMessaging Interchange Specification (AMIS). AMISfollows the Audio Messaging InterchangeSpecification (AMIS) standard. With AMIS, when amailbox on the other vendor’s system receives thecall to deliver the message from the originatingsystem, Mitel NuPoint Messenger will deposit themessage in the mailbox without requiring therecipient to accept the call.

Mailbox owners can send voice and/or fax messagesto multiple destinations using distribution lists.Mailbox owners may use both personal and systemdistribution lists to send messages. Up to 99 personaldistribution lists may reside in a mailbox owner’smailbox, and each can contain 65,535 members. Upto 99 system distribution lists with 65,535 memberseach can reside in an administrator’s mailbox (oneadministrator mailbox per linegroup), and can beaccessed by mailbox owners who dial into thatlinegroup. Distribution lists also may be nested, sothat one or more personal distribution lists can bemembers of other personal distribution lists.

Broadcast mailboxes can be made available toboth mailbox owners and non-mailbox owners tosend messages to multiple recipients at one time.Broadcast mailboxes use personal distributionlists to accomplish this.

When a user has finished recording a message,they can review it, delete it and re-record, or sendit. Mitel NuPoint Messenger allows a user to sendmessages with a number of delivery options. Anexample would be an urgent message that wouldbe placed at the front of the recipient’s messagequeue. The following are examples of messageaddressing delivery options on Mitel NuPointMessenger:

• Marking a message urgent• Marking it confidential (so that it cannot be

given to another user)• Setting it for future delivery• Requesting a return receipt (to see if the

recipient listened to the message)• Any combination of the above

6.4 Mailbox CustomizationAlthough the system administrator is responsiblefor creating and modifying mailboxes, MitelNuPoint Messenger allows users to personalizetheir mailboxes with the following features:

• Recording a name• Recording primary and conditional greetings• Setting the passcode• Creating personal distribution lists• Setting a default fax delivery number• Enabling/disabling automatic fax delivery• Retrieving all unplayed faxes at once• Activating the tutorial• Scheduling message delivery• Changing a message delivery number• Scheduling paging• Changing a pager number• Activating/scheduling auto wakeup

A mailbox user’s name recording is used in sev-eral places on the system. For example, when aninside caller reaches a user’s mailbox, they firsthear the name recording, verifying that theyhave reached the correct mailbox extension. Inaddition, when a user logs into their mailbox toretrieve their messages, they first hear theirname recording. Finally, when a user retrieves amessage, they hear the name recording, identi-fying the person who left the message.

Users have the option of recording four multiplepersonal greetings: one primary personal greet-ing and three conditional personal greetings.The three conditions are ring no answer, busyand all calls forward. When a caller reaches anextension that is not answered, the caller hearsthe no answer greeting. If the called extension isbusy, the caller hears the busy greeting, statingthat the called party is on another line. Whenthe called extension is forwarded to Mitel

NuPoint Messenger, the caller hears the forwardedgreeting, notifying the caller that they havereached the called party’s voice mailbox.

Passcode lengths can be 4-10 digits in length, andcan be changed as often as a user wishes throughthe “User Options” menu. For more informationon passcodes, see Section 10 on Security.

Personal distribution lists are used to send mes-sages to a number of mailboxes at one time.Distribution lists can be changed by the mailboxowner as often as is desired through the “UserOptions” menu. Distribution lists are virtually lim-itless: each mailbox can have up to 99 distributionlists, and each list can have up to 65,535 members.

Setting a default fax delivery number precludesthe need to enter a fax machine number toreceive a fax. Instead, only one keystroke is necessary to download a fax from a user’s mailbox.

If a user enables automatic fax delivery, all faxmessages sent to their mailbox automaticallyare delivered to their default fax number. Thesemessages also are stored in the user’s savedqueue. If the user is going on vacation andprefers not to have his/her fax messages down-loaded for a period of time, this option easilycan be changed through the User Options menu.

Retrieve all un-played faxes allows a mailboxowner to download multiple fax messages bypressing a single key in the user options menu.All un-played faxes in the user’s mailbox at thattime are concatenated and sent to the user’sdefault fax number.

A mailbox owner can choose to listen to thetutorial at any time by choosing the “activatetutorial” option in the User Options menu.

A user can schedule the message delivery optionto any telephone, using single-digit commands.Message deliveries can be programmed to occurat any time or date, and can be easily changed.For example, if a mailbox owner is working at adifferent location for a day, they can programthe system to deliver all of their new or urgentmessages to that specified number, eliminatingthe need to constantly check their mailbox fornew voice or fax messages.

Users can also choose a paging schedule and a pagernumber to be notified of all or urgent messages only.

6.5 Advanced Subscriber Features

NP WakeUpA user can schedule a wakeup call from MitelNuPoint Messenger any time, any day and anywhere. If the first call doesn’t wake you up,you can program wakeup calls to occur multipletimes at specified intervals, until you answer the phone. Users can schedule a wakeup call to occur every day on a long-term basis.

NP OnDemand NP OnDemand allows administrators the oppor-tunity to provide telephone answering and messaging capability for their users who do notown mailboxes. It can be used in multiple ways,such as:

• Allowing outside callers to record messagesfor users who don’t own mailboxes.

• Allowing users with mailboxes to leave mes-sages for users who don’t own mailboxes.

• Notifying users without mailboxes of new“NP OnDemand” messages they havereceived through stutter dial tone, messagewaiting lights, or message delivery.

This is accomplished by having the system admin-istrator create a template NP OnDemand mailbox(the template with the appropriate classes of service is predefined on the Mitel NuPointMessenger server but can be modified) for one or more line groups. Once the template is created,outside callers or mailbox owners can record messages for network users who do not own mailboxes just by calling them. A temporary mailbox is automatically created for the user,and the user is notified of the new message.

Notification can occur in one or more ways,as defined in the template mailbox. It can bethrough message delivery, in which case MitelNuPoint Messenger outdials to the user to deliverto them the actual recorded message leftby the caller. It can occur through message waiting lights, stutter dial tone, or other message wait notification options available on Mitel NuPoint Messenger.

The user then logs into the NP OnDemand andlistens to the unplayed message(s). At midnightthe mailbox is purged, unless there are unplayedmessages that are less than two hours old.

A new NP OnDemand can be created whenanother caller dials the user and is unable toreach them. Both of these options are config-urable by the system administrator in the tem-plate mailbox.

NP OnDemand activity is tracked in Mitel’s CallDetail Recorder (NP CDR) billing package. There are26 fields, which record details of NP OnDemandactivity. Information available for usage and/orbilling includes:

• Creation of NP OnDemand—including dateand time

• Purge of NP OnDemand—including date and time

• Number of unplayed, urgent, and fax messages in a NP OnDemand

• Number of messages played, kept or discarded in a NP OnDemand

• Number of minutes a user was logged into a NP OnDemand

NP Command Line Interpreter and NP BoomerangNP CLI enables the Mitel NuPoint Messenger serverto capture the CLI number on an incoming calland store it with a voice/fax message. The primaryuse of the CLI is to provide a callback number forapplications such as NP Boomerang.

NP Boomerang allows a mailbox user to sus-pend mailbox processing while listening to amessage and establish a call with the caller ateither the number input by the caller with therecorded message or a new number input bythe user. Once the call is complete, the user willbe returned to the mailbox at the point immedi-ately following the message, which wasreturned through the callback capability. WhenNP Boomerang is used in conjunction with theCLI Capture, the caller’s number is automaticallycaptured with the message and the caller doesnot need to input the return phone number.

NP Boomerang and CLI Capture together bringvalue by minimizing the number of keystrokesrequired to interact with voice messaging andto return messages left by callers. The featurescan also be a valuable productivity tool whenused in the CPE environment.

CLI Capture is currently only supported with Enhanced Data Link, NEC (Mitel NuPointMessenger Rel. 7.0) and Enhanced Inband

integrations. NP Boomerang will work with allintegrations, however the outside caller mustinput their callback number.

Features• Capturing the Caller’s NumberThe caller’s number will be captured automati-cally with the message or it can be requested bythe system for the caller to input.

• Two-key Message ReturnCurrently, with standard voicemail, the user isrequired to take a five-step process whenattempting to return a caller’s message.Memorize the caller’s spoken phone number,exit from voicemail, place a new call by enteringthe key presses corresponding to the number ofdigits required to call the caller, hang up withthe caller, and place a call back into voicemail.With NP Boomerang, the user has the power to

make an outgoing call to the caller’s number byentering only two key presses.

• Changeable Return NumberThe system will play back the CLI to the caller andthe caller has the ability to delete or modify thenumber. If the CLI is invalid or not supplied by thecaller’s switch, the system gives the caller theoption to input the callback number. The caller oruser may modify the number that was input bythe caller (or the CLI) and return the call in thesame method as described in “Two-key MessageReturn”. This feature is supported when the admin-istrator enables the use of FCOS bit 264.

• User ReturnWhen the call is completed, the system“Boomerangs” back to the menu at the point invoicemail at which the user chose to establish acall to the caller. This allows the user to discardthe message, keep it or give it to another user onthe system.

Section 7: Multimedia Messaging with NP View

NP View for Windows is a client software appli-cation that operates with the Mitel NuPointMessenger server to provide voice and fax mes-saging on the desktop PC. NP View allows usersto manage, create, and review their NuPointVoice and NuPoint Fax application messagesfrom a PC. With NP View, users have completecontrol over voice and fax messages and can:

• Integrate voice and fax messaging with theirPC desktop

• View all their messages instantly• Play, view, and create compound voice and

fax messages• Deliver faxes cost-effectively using the Mitel

Corporation server• Archive messages onto their local PC• Keep in touch anywhere with remote modem

access and message download capability• Transfer contents of Mitel Corporation voice

and fax messages to and from otherWindows applications

7.1 Easier and Faster Messaging

NP View uses a personal inbox to display all of amailbox owner’s voice and fax messages. At oneglance a user can see each message in the mail-box, including information on the sender’sname, the message-type (e.g., voice or fax), thesubject line of the message, and the date andtime of the message. Moreover, urgent mes-sages are flagged with an exclamation pointand confidential messages with a lock. From the inbox a user can double-click on a voicemessage, and NP View will automatically playthe message either through a sound card on theuser’s PC or through any telephone.

In addition to playing voice messages and view-ing faxes, NP View provides a number of easypoint-and-click functions to help users managetheir voice and fax messages. Users can Make,Give, and Answer messages directly from NPView. With a few simple commands users canrecord a voice message, address it another user,attach a fax, and send the compound messageto the recipient.

To help the user address and send messages, NPView utilizes address books and distribution

lists. When addressing a message, the user canselect a recipient from any of these addressbooks or distribution lists. The distribution listsare the same system and personal distributionlists available to the user through the touch-tone telephone interface. NP View accesses twotypes of address books: a system address bookand a personal address book. The systemaddress book has the names and mailbox num-bers of everyone with a mailbox on the localMitel NuPoint Messenger server. The personaladdress book is where users keep a personalizedlist of names, phone numbers and fax numbersof colleagues, suppliers and customers.

7.2 NuPoint Fax and NP ViewIn addition to viewing fax messages from theirPC, NP View improves a user’s ability to createand send of faxes. Users can create a fax message from any Windows application and send it to any mailbox on Mitel NuPointMessenger or to any fax machine in the world.NP View eliminates the need for having a fax board in every PC and an analog DirectInward Dialing (DID) phone line in every office.Users can share the server fax resources on theMitel NuPoint Messenger server.

7.3 Saving Messages NP View allows users to drag-and-drop mes-sages from the inbox into message folders,where they are saved on the local hard drive oron a network file server. In addition, users canconvert a voice message into a standardWindows .WAV file or convert a fax into a stan-dard .TIF file (or into a file in any of the popular.BFX, .BMP, .DCX, and .PCX formats), use virtuallyany Windows application (e.g., MS Word, cc:Mail), and save it in a Windows folder. Once inthese standard formats, users can embed thesemessages into the documents.

7.4 NP View RemoteNP View Remote is a new product that allowsusers to access their messages from their PCusing a telephone line and a modem. Remoteusers can call into the Mitel NuPoint Messengerserver from any location and have full NP View

access to their mailbox. NP View provides twomodes of operation for remote users, online andoffline. In the online mode, users can directlyaccess their mailbox functions, as they wouldfrom a local PC connected to the Mitel NuPointMessenger server. In the offline mode, users candownload the contents of their messages totheir local PC and then log off. Their mailboxinformation is now stored on the local PC andthey can manage their messages (e.g., listen to,respond to, delete, keep, make, etc.) offline, at atime and location convenient to them. Aftercompleting their messaging activities, usersthen reconnect to the Mitel NuPoint Messengerserver and resynchronize their mailbox andaddress book.

7.5 NP View 1.2 (Mitel NuPointMessenger Software Release 6.1Band Above)NP View 1.2 provides enhancements to theServer and Client software feature. The followingis a description of the new capabilities:

• Caller ID Capture and Look-up: If the Switchintegration to the Mitel NuPoint Messengerserver supports Caller ID capture, NP Viewwill display the outside caller’s telephone onNP View Inbox screen, in the same field as themailbox number. The end-user will be able to input the caller’s name plus add it to a personalized address listing.

• Calls Identified over NP Net: When a messageis received from another Mitel Corporationserver that is using NP Net the caller’s nameis identified on the NP View inbox screen.

• Calls Identified over VPIM: With Mitel NuPointMessenger Rel. 7.0, when a message isreceived from another VPIM-enabled server,the caller’s name is identified on the NP Viewinbox screen.

• Select Multiple Messages in a Folder toDelete: An end-user can select more than onemessage in a folder and delete them all atonce.

• Delete a Non-Empty Local Folder: Thisenhancement allows the end-user to delete afolder that this files without having to deletethe files first from the folder.

• Audit Receipts: The new capability enablesthe end-user to resend a message to anotheruser because the receipt contains the origi-nally recorded message.

• Splash Screen: A new login screen has beenadded for launching NP View.

• GCOS Support: The System Address Book willonly display people that an end can success-fully send a message too.

• Distribution List Protection: The end-user can no longer delete the protected personal distribution lists set up by the system admin-istrator (lists 01 and 09).

• Sound Quality Adjustments when Recording:The end-user using the “Preference” dialogbox can select “Multimedia SoundPreference” and adjust either the sound qual-ity or sound hardware compatibility duringthe recording of a message.

Section 8: Application Mailboxes

8.1 Greeting OnlyGreeting Only mailboxes are used to provideinformation to a caller, but does not allow thecaller to leave a message. There are three typesof greeting only mailboxes:

• Voice greeting• Fax greeting• Voice and fax greeting

Voice greeting only mailboxes greet all callerswith specific voice information (such as weatherinformation or traffic reports). Callers to receivefaxes on demand use faxes greeting only mail-boxes. Callers who dial from a phone connectedto a fax machine automatically receive a particular fax document, such as the company’sannual report.

Voice and fax greeting only mailboxes allow acaller to hear a voice message and retrieve a faxwith one telephone call. The voice message candescribe the contents to help the caller decidewhether to retrieve the fax.

8.2 TreeTree mailboxes route calls to pre-selected mailboxes when callers enter a single digit.The single-digit options are announced in the greeting. For example, a company’s humanresources information number might play a treemailbox greeting such as “Thank you for callingCompany XYZ’s human resources informationnumber. Press 1 for benefits information, 2 for job listings, 3 for job applications...”

Tree mailboxes can also be configured to handlerotary dialers. An FCOS bit automatically routesrotary callers to the first or last mailbox in thetree, or transfers them to the operator.

8.3 ChainChain mailboxes allow a caller to enter a mail-box number and transfer to that mailbox uponhearing the greeting. If the caller does not knowthe number of the party they wish to reach, theycan also dial the name of the mailbox or mail-box owner.

8.4 RotationalRotational mailboxes allow an administrator tocreate audiotext applications where callers haveone of a number of greetings that constantlychange. Greetings change either by time anddate (in a period-type rotational mailbox) orwith every call (in an index-type rotational mail-box). Rotational mailboxes can be programmedas “greeting only,” meaning that after a callerhears a greeting, the phone hangs up. They alsocan be programmed to allow the caller to leavea message after the greeting.

A movie theater can use period-type rotationalmailboxes to inform callers of daily movie features. Callers on Monday hear the regulargreeting, the day of the week, the feature film, andthe show times for that film. Callers on Tuesdayhear the regular greeting and the relevant infor-mation for Tuesday’s showing, and so on.

Index-type rotational mailboxes are programmedto automatically change the greeting on a per-call basis. For example, a retail store may haveten different sales going on at a particular time.Instead of greeting each caller to the store withinformation about all ten, the system gives thefirst caller the first sale message, the secondcaller the second sale message, the third callerthe third message, and so on. If the first callercalls the store a second time, they (will likely)hear a different sale message. Rotational, treeand chain mailboxes can be combined or usedindependently.

8.5 BroadcastBroadcast mailboxes allow both system usersand outside callers to record and send a singlemessage to multiple users. To illustrate the useof a broadcast mailbox, imagine that the manager of a company health club wants clubmembers to know about an upcoming tourna-ment. Instead of leaving messages for everymember separately, the manager can log intotheir mailbox and make a message for thebroadcast mailbox. The broadcast mailbox, inturn, sends the message to all of the members’mailboxes.

A broadcast mailbox’s distribution list (the clubmembers in the example above) is completelyconfigurable by the system administrator or theend user. Each distribution list can contain up to65,535 members.

Broadcast mailboxes can be used to send outvoice messages, fax messages, or combined voiceand fax messages.

8.6 NP FormsNP Forms is a voice forms application that givesoutside callers the ability to leave messages in away that simulates written information on paperforms. Applications include order entry, question-naires, routine requests for information, or anoverflow for a busy ACD group. Callers accessingan NP Forms application will automatically bemoved through a series of prerecorded questions.The system waits for the caller to record theiranswer before moving on to the next question.System users who transcribe the responses can loginto a single mailbox and hear an uninterruptedsequence of replies.

One example of an NP Forms application is a golfcourse that wishes to schedule tee times. Callerscan call into a designated mailbox extension andleave their name, phone number, date and timethey wish to play golf, and number of persons intheir party. Callers can also have the option oftransferring to an attendant in lieu of leaving therequested information, or of transferring to anattendant after leaving the information.

8.7 Shared ExtensionThis application is commonly used in universi-ties and colleges. One system can be subdividedso that one telephone number accesses morethan one individual. When a caller reaches ashared extension, they could hear, “You havereached the American University. To leave a mes-sage for David Thompson, please press 1.To leave a message for Jim Smith, press 2. Toleave a message for George Johnson, press 3.”The general greeting can easily be changed andthe system can also be configured so that anoutside caller does not hear a general greeting.

8.8 Virtual MailboxesThis application is used for providing mailboxesfor people that do not have a dedicated phone.The virtual mailbox can have all the standardand additional features available for mailboxes,including personalized greetings and messagenotification via a pager. To retrieve messages,the virtual mailbox user will call the NuPointVoice pilot number/line group access numberand then log into the mailbox just like standardmailbox users. This gives endusers that do nothave telephones the ability to receive and makepersonal messages. The user can access theirvoice mail by using a public telephone or evensomeone else’s phone.

8.9 Guaranteed FaxA guaranteed fax mailbox allows the systemadministrator to create a “never-busy” faxmachine application. If a fax machine is busy,faxes are forwarded to a “guaranteed fax”mailbox that receives and stores them, withoutthe caller knowing it. Once received, the guaranteed fax mailbox will attempt to deliverthe stored fax to the fax machine until itgets through.

8.10 Walkaway FaxWalkaway fax allows callers to dial one tele-phone number and immediately send a fax,without a voice cover sheet, directly into a user’smailbox. The walkaway fax mailbox simultane-ously listens for fax tone and plays the user’spersonal greeting. If CNG tone is detected, themailbox receives the incoming fax. If none isdetected, the mailbox prepares to receive a voice message.

Walkaway fax mailboxes can be configured toplay the user’s normal greeting upon answeringor a brief, instructional prompt, followed by theuser’s greeting. The former is often used formailboxes that receive both voice and fax messages and fax messages with voice cover-sheets. In this situation, the caller reaches thewalkaway fax mailbox and hears the user’sgreeting. The caller can leave a voice message,

leave a voice message and append a fax bypressing the “Start” button on the fax machine,or just send a fax at any time by pressing the“Start” button on the fax machine.

The abbreviated prompt, which instructs thecaller to “Press 1” to leave a voice message or

“Start” to leave a fax, can be used when themailbox receives predominantly fax messages. Ifthe caller doesn’t take action, they will hear theuser’s personal greeting. Both options can beused in providing one number voice/fax mail-boxes to mailbox owners.

Section 9: NP Admin, NP Config and System Management

The system administrator is responsible for creating and maintaining all mailboxes on thesystem. The NuPoint Voice application comespreinstalled in the Mitel NuPoint Messengerserver with default values. These values can easilybe changed through the Mitel NuPointMessenger console. The system issues promptsto guide the system administrator. To receivehelp online, the system administrator can type“?” in response to any prompt.

All ports on the Mitel NuPoint Messenger serverare assigned to line groups. Each line group, inturn, is assigned to a single application, and anyprogramming done for that application appliesto every port in the line group. The number ofports in each line group is configurable to adjustfor the amount of phone traffic for each particu-lar application.

The Mitel NuPoint Messenger server allows anadministrator to perform the following tasks:

• Use NP Admin’s Windows-based graphical userinterface to perform system administrationand network management tasks on one ormore Mitel NuPoint Messenger servers

• Use Functionally Partitioned SystemAdministration (FPSA) to enhance system secu-rity and establish unique access privileges

• Create, modify and delete mailboxes• Perform routine maintenance of the software

files• Change the system time and date, when

required• Bill clients• Run system reports• Set up system wide distribution lists and

broadcast mailboxes• Build FCOS, LCOS, GCOS, RCOS, TCOS, NCOS• Create messages of the day• Change phone line exceptions• Configure optional features, such as NuPoint

9.1 NP Admin and NP ConfigNP Admin is a family of products that allow you tomanage one or more Mitel NuPoint Messengerservers in your network. NP Admin focuses on twomajor areas of system management:

1. Administration and Provisioning of the MitelNuPoint Messenger (NP Admin and NP AdminAPI)

2. Network and SystemManagement/Monitoring of the MitelNuPoint Messenger (NP SNMP and NP Config)

NP Admin and NP Config accomplishes the following objectives:

• Provide Mitel Corporation customers with anetwork management solution using indus-try-standard protocols, including SNMP.

• Provide simplified and streamlined MitelNuPoint Messenger server and NuPoint Voiceapplication administration using point-and-click and pull down menus under a user-friendly graphical user interface (GUI) environment.

• Provide an administration ApplicationProgramming Interface (API) for use by third-party developers and applications to accessMitel NuPoint Messenger, Release 6.1B andlater.

The NP Config products include:

• NP Admin• NP SNMP• NP Config• NP Admin API• NP SNMP MIB (packaged with NP SNMP and

NP Config products)

NP AdminNP Admin is for system administrators, telecommanagers, and provisioning departments inboth the CPE end-user and distributor environ-ments. It is a client-server product that allows aWindows-based graphical user interface (GUI)client to administer a Mitel NuPoint Messengerserver over a TCP/IP Network. NP Admin may alsoaccess one or more Mitel NuPoint Messengerservers remotely via SLIP or PPP.

NP Admin has three main functional areas:

1. Administration or Provisioning of mailboxes2. Billing, reporting and statistics3. Class of Service configuration

NP Admin supports the following features (notexhaustive list):

• Available on PC with Microsoft Windows 95 or NT

• GUI interface design using point-and-clickapproach.

• Supports FPSA security features• Supports simultaneous client access to single

or multiple Mitel NuPoint Messenger servers• Utilizes reliable, connection-oriented TCP/IP

protocol• Client/Server architecture. Clients access serv-

er data using NP Admin API• Implements Open Database Connectivity

(ODBC) for RDBMS support• Supports all major RDBMS vendors that

use ODBC• Integrated with HP OpenView• Point Messenger server• displays real-time hardware status using the

same color conventions with HP OpenViewand the underlying SNMP trap mechanism

• displays statistics through the use of SNMPqueries

NP SNMPSNMP stands for simple network managementprotocol. SNMP allows network managers togather information from a system or networkvia an SNMP agent. The agent will report ondemand back to the manager (which is a PC orworkstation), or will proactively report informa-tion to the manager when an error conditionoccurs on the system or network.

NP SNMP is used by telecom managers, IS professionals, network operations centers andtechnicians to monitor one or more MitelNuPoint Messenger servers from a centralizedlocation. NP SNMP puts an agent in a MitelNuPoint Messenger server, which will identifyfaults, errors, warnings, and traps on demand.NP SNMP follows the convention used by HPOpenView to show alarms using colors and text.The alarm conditions are:

• critical (red)• major• minor

• warning• marginal• informational

For example, if a system has a critical fault onthe line card, then that entire system will showup as red on the network management platformscreen.

NP SNMP may be used with any network man-agement platform that supports SNMP v1. Forexample, it supports HP OpenView (Windows 3.1,Windows 95, Windows NT, and UNIX versions).

NP SNMP MIBsNP SNMP is implemented to support the indus-try standard SNMP protocol as documented inRFC 1157, and supports the SNMP v1 protocol.The SNMP agent in the Mitel NuPoint Messengerserver supports the following standard and private MIBs: MIB-II and DS1/E1 (standard MIBs),and VM-MIB.

SNMP Trap AgentIncluded with NP SNMP is the SNMP trap agent.The trap agent supports both standard traps asdocumented by RFC-1215, and specific traps pertaining to the Mitel NuPoint Messenger server/sub-system. The trap agent is used by the Mitel NuPoint Messenger server to provideinformation to the SNMP manager (a PC orworkstation with a network management appli-cation running on it, such as HP OpenView) inreal time. This information can provide alerts or warnings of issues in advance of larger systemfaults. It benefits a customer by providingproactive warnings and information to networkoperations managers.

NP ConfigNP Config provides a visual, graphical view ofthe Mitel NuPoint Messenger server compo-nents, and also statistical queries via a GUIpoint-and-click window. NP Config uses SNMPmessages and traps to gather information fromone or more Mitel NuPoint Messenger servers ina network, then conveniently displays that infor-mation in a Windows NT GUI environment.Features of NP Config include the following:

• available on PC or workstation running HPOpenView for Windows NT

• GUI interface design using a point-and-clickapproach

• can be launched from within HP OpenView• graphically and logically displays the hard-

ware configuration of a Mitel NuPointMessenger server

• displays real-time hardware status using thesame color conventions with HP OpenViewand the underlying SNMP trap mechanism

• displays statistics through the use of SNMPqueries

NP Config does not allow you to configure ormodify a Mitel NuPoint Messenger server.Instead, it allows an operations manager ortechnician to view the system configuration.With NP Config, you can see a consolidated lookat very valuable information to help with someof the following tasks:

• system upgrades• troubleshooting• system management

9.2 Functionally Partitioned SystemAdministration (FPSA)FPSA adds a much higher level of security for sys-tem administrators. FPSA allows an administratorto limit access to operations, administration andmaintenance (OA&M) functions on a departmentalor individual basis. In addition, with FPSA, cus-tomers may offload or resell certain administrativefunctions to restricted groups within their organizations or within their customer base.

FPSA adds security in five ways. First, it can onlybe activated or deactivated by a special diskette,which will be shipped upon request. The personwho loads the diskette (system super-user) is theone person who has access to the entire system.This person assigns passcodes, user IDs, andaccess privileges. There is no way to bypass thesuperuser passcode or to activate/deactivateFPSA without this diskette.

Second, access to any part of the system (administration menus or QNX) is controlled

by passwords and user IDs. If a password is not correct or does not match a user ID, the usercannot access that part of the system. Passwordsonly work for the assigned access privileges: if auser gets into billing and reporting, but doesn’thave access to configuration, that person cannotchange FCOS, the dialing plan, or other functionswithin the configuration menu. This means thatonly people who are trained to perform certainfunctions on the system can use those functions.

Third, customers can control who has access to batch commands. These are very powerfulcommand strings available at the operating system level. Now batch commands can be made accessible only to those who are trained to use them.

Fourth, the superuser can force system administrators to change their passcodes everyconfigurable number of days. This lessens thechance that hackers or outsiders will be able toenter the system and do damage. If an adminis-trator/technician does not change their passcodeby the specified date, they will be denied accessto all parts of the system.

Fifth, FPSA provides an audit trail (if the audittrail is turned on) every time an administratorenters the system. The trail indicates user ID,name, when the system was entered, whichmenu was entered, and what action was taken(e.g., created 200 mailboxes, changed billingrates, ran verify). Thus, all actions performed on the system can be traced back to a specificindividual.

9.3 Billing and ReportingMitel NuPoint Messenger offers four categoriesof reports that provide comprehensive anddetailed information for the system administra-tor. These reports are very useful in performingbilling, diagnostic and usage functions. The fourreporting categories are:

1. Statistics—eight reports that cover how system resources are used.

2. Billing—four reports that give a breakdownof charges for individual mailboxes and calculate the total amount due.

3. System information—ten reports that givespecific information about how the system is configured or programmed.

4. NP CDR—an optional report that tracks indetail every voice or fax call made or receivedby the Mitel NuPoint Messenger server.

Statistics reports offer the administrator infor-mation on usage of line ports, speech storage,fax resources, voice recognition resources,trunks, NP Net, and messages.

Billing reports give information on the break-down of charges for individual mailboxes by statistic, then calculate the total amount thatis due. The four reports cover current and pastbilling statistics and statistics on terminatedmailboxes.

The system information reports provide detailson system configuration, classes of service,system errors, phone line exceptions and pagersystem access codes.

Call Detail Recorder (NP CDR) provides a compre-hensive amount of detail on all calls made to orfrom the Mitel NuPoint Messenger server. WithCDR, information such as when a call was made,how long it lasted, whether it included a faxand, if so, how many pages, is available. CDR alsorecords information on fax messages, voice mes-sages, and pager notifications to telephonenumbers anywhere in the world. CDR is in standard ASCII text and can be exported to an offboard program for further editing and formatting.

In addition to the above reports, Outdial Billingto Calling Card allows mailbox owners to bebilled automatically for outcalls made from theMitel NuPoint Messenger server. CPE customershave been asking for an easier, more reliableway to bill back for long distance and toll callsmade from the Mitel NuPoint Messenger server.Long distance and toll “outcalls” made from theMitel NuPoint Messenger server include off-sys-tem messaging, call placement, NP WakeUp, faxretrieval and paging.

With outdial billing to a calling card, all long

distance and toll calls are charged to the mailbox owner’s calling card at the time of thecall. A new limits class of service (LCOS), whichspecifies a minimum billed outcall numberlength, defines long distance and toll calls.Outcalls greater than or equal to this lengthare billed to the mailbox owner’s calling card.

9.4 Administration by TelephoneMany of the system administration activitiescan be done over the telephone. This is quiteuseful when the administrator is away from theconsole or is located at some distance from theadministrator’s workstation. Functions that canbe performed by phone include:

• Creating, deleting and modifying mailboxes• Changing mailbox passcodes• Changing the system clock• Getting usage statistics

A number of security features have been addedto the Mitel NuPoint Messenger server to preventbreak-in and manipulation from the administra-tor’s mailbox. For example, the system onlyallows five seconds of response time for eachprompt before it announces “no change” andreturns to the administration menu.

9.5 System Backup and RestoreFrequent data backups are a very importantprecaution against inadvertent loss or destruc-tion of data or system information files. TheMitel NuPoint Messenger server backups areeasy because they can be performed while thesystem is processing calls.

Data can be restored from floppy backups selectively or in its entirety. In the process, allinformation is restored except speech (e.g.,messages and greetings).

All mailbox and configuration data, mailboxname speech, and mailbox greetings may alsobe backed up to a Zip drive. Data can also berestored from Zip drives selectively or in itsentirety.

9.6 Message PurgeBoth voice and fax messages can be purgedautomatically based on message age. The MitelNuPoint Messenger server allows administratorsto define different purge limits for each of thefollowing types of messages:

• Unplayed voice messages• Unplayed fax messages• Saved voice messages• Saved fax messages• Urgent voice messages• Urgent fax messages• Voice message receipts• Fax message receipts• Paging receipts

These message retention limits may be config-ured system wide or on an individual mailboxbasis for maximum flexibility.

9.7 Telnet AccessSystem administrators may login to the MitelNuPoint Messenger server through multiplemethods. First, they may login through the con-sole using a serial port connection. Alternatively,they may dial up remotely using a modem into aserial port. Finally, administrators of the MitelNuPoint Messenger server may administer thesystem through Telnet access over a TCP/IP net-work. The latter provides for faster throughputand use of existing local area networks.

Section 10: Security

Mitel Corporation has consistently led theindustry in providing system security features atthe system level and the mailbox level. The MitelNuPoint Messenger server offers a high degreeof protection for system management, adminis-tration and maintenance, mailbox usage, andaccess to network facilities, applications andinformation.

At the record level, all information and databaserecords, regardless of format, are stored on theMitel NuPoint Messenger server in a proprietaryAdaptive Digital Pulse Code Modulation(ADPCM) algorithm developed by MitelCorporation. Hard disks are formatted by thefactory to accept information through this pro-prietary encryption method. Additional securityis provided for the database through a propri-etary file and record format.

At the mailbox level, the first level of security isprotection through passcodes. The MitelNuPoint Messenger server can be configured torequire passcodes on all mailboxes. Moreover,users can be required to have minimum passcodes of up to 10 digits, and the systemadministrator can change this at any time to anumber between 4 and 10. No trivial passcodes(simple series, same as mailbox number, or allsame number) are allowed. If the wrong pass-code is input when someone is trying to get intoa mailbox, the caller must put the correctpasscode in twice or the system will hang up.Hackers will not know if the second attempt wascorrect; callers are not prompted for the correctnumber of passcode digits nor are they toldwhat was the incorrect entry.

If a high number of incorrect passcodes havebeen attempted, the system will notify the userat the next login. The system also can be config-ured to lock a mailbox after a configurable number of incorrect passcodes have beenentered. Only the system administrator canunlock the mailbox, set a new temporary passcode,reset the tutorial, and require reinitializationfrom the integrated telephone number.

Various access limits can be applied to the MitelNuPoint Messenger server through the LimitsClass of Service (LCOS) to control outcallingcapabilities from the mailboxes themselves.Limits can be placed on the number of digitsthat may be dialed from a mailbox (4 for

inhouse extensions, 7 for local calls and 10 forpaging calls to an 800 number). Limits also canbe placed on an individual mailbox sessionlength, causing the system to hang up when thelimit is reached. This session limit can be low-ered if hackers have threatened a system.

Using RCOS, limits can be placed on the actual dig-its that are dialed (NPA/NXX screening) from aparticular mailbox. Screening can take place atboth the toll (central office) and area code (longdistance) level. In addition, limits can be placed onthe interaction between mailboxes through theGroup Class of Service (GCOS). The GCOS of a par-ticular mailbox determines if it may interact withany other mailbox on the system. For example, theGCOS could prohibit a messaging mailbox fromaccessing an audiotext one, or a mailbox on thesystem from accessing through NP Net a remotemailbox on the same system.

Enhanced security is available for all systemadministration functions on the Mitel NuPointMessenger console through FunctionallyPartitioned System Administration (FPSA). FPSAallows an administrator to create differentaccess privileges, user IDs and passwords foreach administrator on the system. Moreover,FPSA provides an audit trail of all system activityand the respective administrator.

10.1 Disaster RecoveryMitel Corporation offers multiple disaster recov-ery solutions. First, Mitel Corporation maintainsat all times a stock of ready-to-ship systems inthe event of a natural disaster or a major systemfailure. Second, Mitel Corporation maintains aspare parts depot on both the West and Eastcoasts of the United States. Finally, using NP Net,a backup system can be configured in a differ-ent location that mirrors in every way the pri-mary system. Reprogramming the switch allowsmailbox owners to use the same pilot numberto reach their mailboxes, enter their existingpasswords, and hear their current name speechand greetings, without ever knowing that theyhave been moved to the remote system. Thisfunction is derived from the Mitel NuPointMessenger server’s ability to broadcast mes-sages, greetings, name speech and passcodes toone or more remote systems.

Section 11: Networking

11.1 Voice Profile for Internet Mail(VPIM)Mitel NuPoint Messenger servers from MitelCorporation can break the global distance andtime barriers by opening the gateway to real-time messaging solutions via the Internet. TheMitel NuPoint Messenger server supports theVoice Profile for Internet Messaging (VPIM) stan-dard, making the voice/fax messaging process asquick and easy as sending an email. Your organi-zation will enjoy higher levels of productivityand greater cost savings as you open new doorsto global voice/fax communications.

The Mitel NuPoint Messenger family lets you connect all corporate messaging in one centralnetwork, saving on network charges by sendingvoice files at low cost and high speed over yourexisting TCP/IP network.

Mitel NuPoint Messenger and VPIM protect yourinvestment in “other” voice mail systems by let-ting you exchange messages seamlessly withother VPIM-compliant voice-messaging systems.

Companies with Mitel NuPoint Messenger VPIM-enabled servers will be exchanging voice/faxmessages at the enterprise level (via intranets),between business partners (via extranets) andbetween open communities of users (via theInternet).

VPIM is an industry standard for connecting dis-similar voice messaging systems in order toexchange voice and fax messages efficiently andcost effectively. VPIM enables these systems toexchange voice and fax messages across TCP/IP-based corporate intranets and the Internet.

The VPIM specification is a MIME profile thatenables messaging servers to encode andexchange messages via SMTP with any otherSMTP/MIME-capable server over TCP/IP. VPIM-enabled messages are ESMTP/MIME compoundmessages that leverage the latest developmentsin digitally compressed audio and fax imagingtechnologies.

Leverage VPIM Capabilities with the Easeof NP ViewTo guarantee Mitel NuPoint Messenger userscan take full advantage of VPIM capabilities, BPIprovides its NP View graphical user interface(GUI) as an easy-to-use, consistent window tothe messaging world. With the addition of NPView, Mitel NuPoint Messenger users canprocess voice and fax messages using either atelephone user interface (TUI) or the NP ViewGUI on the PC.

With NP View, user’s can access voice and faxmessages using the same GUI interface, regard-less of what administration solution is chosen(VPIM or NP Net).

• The NP View window displays all Networkmessages, with the sender’s number dis-played in the mailbox field, the subject in thesubject line field and the sender’s name inthe name field.

• NP View accepts a “Network telephone num-ber” of any length (from VPIM or NP Net) inthe free-form addressing field.

• A message from NP View addressed by a“Network Address” will be sent, along with asubject line and message addressing options,to the NP Voice portion so it is processed likea Network message created by entering atelephone number.

User BenefitsMitel NuPoint Messenger users now have quick,convenient voice and/or fax access to users ofother servers—by laptop, PC, telephone or cellphone—using familiar BPI tools and processes:

• Make (“M”) and give (“G”) messages to users onany VPIM-enabled message server—regardlessof manufacturer of recipient’s system

• Play (“P”) a message from another VPIM-enabled server and reply (“R”) to the sender’sserver without re-entering the destinationaddress (telephone number)

• Send messages to distribution lists comprisedof both local users and users of VPIM-enabledremote systems—regardless of remote systemmanufacturer

• Leverage broadcast distribution of messages

(intentional messaging) capabilities needed byworkgroups, without the need for conversationor other real-time involvement between thesender and the individual recipients

• Receive and display or print a fax• Enter a remote user’s telephone number and

send a voice and/or fax compound message,or forward a compound message to othersusing another VPIM-enabled system

• Verify the target recipient with spoken nameconfirmation using the recipient’s existingNetwork mailbox application

• Receive Delivery Status Notifications (DSN) onmessages sent

• Assign Normal, Urgent or Private status tomessages being sent

System Administers Benefits

Mitel NuPoint Messenger system administratorswill likewise have the benefit of using familiartools in a VPIM-enabled environment.Administrators can manage VPIM billing informa-tion, Enhanced Call Detail Recording (ECDR), usagestatistics and configuration information using NPNet products.

Administrators can also configure and control a VPIM-enabled system using NP Net productconfiguration utilities:

• Network Dialing plan for defining networkmailboxes

• Network queues for delivery schedules andpriorities of network messages

• Network Node Table for initiating a connec-tion to a remote node/server

• Network Class of Service (NCOS) for controllinga user’s privileges, such as answering, makingor giving messages across the network

11.2 NP NetNP Net provides the critical messaging tool thatlinks the members of your team to your companyand to your strategic partners. It links multipleMitel Corporation systems voice and fax serversinto one, highspeed global messaging network.NP Net bridges geographic distances and timezone differences by allowing you to send mes-sages to and receive responses back from your

field sales organization, your sister divisions,your suppliers and your customers at any hour,day or night. You can send voice and fax mes-sages to anyone or any group on the networkfrom any phone or NP Viewenabled PC. NP Netover TCP/IP is a new product available on theMitel NuPoint Messenger server. The NP NetAsync product from Mitel Corporation is alsoavailable in Mitel NuPoint Messenger, as well asfor Mitel Corporation systems running SoftwareRelease 5.0X.

Capacity to SpareVoice messaging systems have been effectivelyutilized to facilitate communications betweenpeople located within single buildings or cam-puses. NP Net extends your communicationsreach by networking multiple Mitel NuPointMessenger servers into a single messaging com-munity. Mitel Corporation sets a new high watermark for global messaging capacity. With MitelNuPoint Messenger and NP Net, you can providevoice and fax messaging to a large metropolitanarea, a multinational Fortune 100 company, oreven a small country. NP Net supports links upto 1,500 Mitel NuPoint Messenger servers, sup-porting millions of users.

High Fidelity MessagingNP Net’s digital networking delivers high fidelityvoice messaging even over noisy transmissionlines. All messages are digitally encoded andfiles transferred from server to server with auto-matic error detection. There is no accumulativedistortion from multiple transmissions.

NP Net TCP/IP, which is available in all MitelNuPoint Messenger and above platforms, provideshighspeed message transfer between servers overstandard Ethernet. Net throughput varies depend-ing on the Mitel NuPoint Messenger server modeland other network traffic.

Internet CompatibleWith the Mitel NuPoint Messenger server, NPNet can take advantage of your existing corpo-rate network to transport messages from serverto server using TCP/IP. This means NP Net TCP/IPis fully compatible with the Internet. You canuse the Internet or private Internet serviceproviders, such as AT&T and MCI, to connect

your servers together. For small, very affordableconfigurations that have occasional networkmessaging, NP Net supports lowcost, dialupmodems. Depending on your messaging traffic,you can design your network to use analog lines,ISDN, 56 kbps lease lines, or E1/T1 lines.

Interoperate with Third Party Voice MailCommunicating with suppliers and customers iscritical to any business. You can set up yourMitel NuPoint Messenger server to use AMISAnalog to send and receive voice messages fromnearly all third-party voice mail platforms. Inaddition, to reduce toll call charges, you can useNP Net to forward your messages to the nearestMitel system, then use AMIS to deliver it to thethird-party voice mail platform.

Scalable ServersMitel NuPoint Messenger servers are scalable.You can start with a module system supportingup to 60 ports (2 E1 connections), expand it to a4 module system, and then network multiplesystems together using NP Net to support up to 360,000 ports. Depending on the level of network message traffic and the number ofservers supported, you can use a 10 MbpsEthernet LAN to deliver up to 20,000 networkvoice messages per day (assuming 30 seconds/message, 18.3 kbps speech encoding).

Minimize Networking CostsIn some cases, Mitel NuPoint Messenger serverswill be connected via dialup lines (e.g., POTS,switched 56, or ISDN). To effectively minimize thecost of network charges, each Mitel NuPointMessenger server can be configured to accumu-late messages in a queue until a certain thresh-old is exceeded, and then send all the accumu-lated messages at once across the network totheir final destination. Different types of thresh-olds include; number of messages in queue,cumulative number of minutes messages havewaited, total length of messages waiting, ortime of day. System managers can set each ofthese thresholds to optimize the balancebetween cost and delivery delays.

There also are separate queues for normal andurgent delivery messages. The administrator canset lower thresholds for urgent messages, allow-ing them to get delivered faster. The sender hasthe option of marking their message urgent ornormal. Records are kept on all network mes-sages so appropriate billing or cost allocationscan be performed.

Upgrading Basic NP Net NetworksMitel NuPoint Messenger servers can support bothNP Net TCP/IP and Async NP Net. The Ethernet cardand the serial (RS232) card must be installed inseparate modules. Network message throughputbetween hightraffic locations can be improved byreplacing existing Async NP Net networks with aTCP/IP network. Mitel NuPoint Messenger serversmust maintain a hybrid NP Net TCP/IP and basicnetwork configuration until every node has beenupgraded to TCP/IP.

11.3 AMISAMIS Analog is a Mitel NuPoint Messenger serv-er networking application that allows MitelNuPoint Messenger servers to communicatewith other vendors’ voice mail systems. With thisoptional feature installed, mailbox owners cansend messages, receive messages, and answermessages received from remote voice mail systems.

Any mailbox owner who has AMIS Analog fea-ture can make and give messages from the localsystem to any other systems equipped withAMIS Analog capabilities. Any message that can-not be delivered will be returned to the messagemaker with a reason for nondelivery. When amessage is received from another system, themailbox owner may answer that message with asingle keystroke.

Mitel Corporation offers AMIS Analog to sendand receive voice messages from nearly all third-party voice mail servers. You can transfer yourmessage via NP Net over your lowcost networkto a nearby Mitel Corporation system and thendeliver it to the recipient’s voice server overAMIS. Mitel Corporation has enhanced AMISAnalog in Mitel NuPoint Messenger to providethe same universal dialing plan capabilities provided by NP Net.

Section 12: PBX Integrations

Switch integrations establish a connectionbetween a telephone switch and the MitelCorporation Mitel NuPoint Messenger server.This connection provides call information fordirect or forwarded calls and message waitingsignals for the user, and is transparent to bothcallers and users. When the telephone switchand the Mitel NuPoint Messenger server areintegrated, the two systems interact to givecapabilities that neither system alone could provide. For example, an outside caller is auto-matically forwarded to the personal greeting of the called party, instead of reaching the maingreeting and having to reenter the partiesextension. In addition, a caller can return to an operator after reaching voice mail, withouthaving to hang up and redial.

The Mitel NuPoint Messenger server uses fourdifferent methods to integrate with a cus-tomer’s private branch exchange (PBX) or centraloffice; enhanced inband, data link, in-channeland electronic set emulation.

12.1 Methods for PBX IntegrationEnhanced Inband where the switching systemand the Mitel NuPoint Messenger server com-municate with one another using an exchangeof tones in the voice frequency band (inband).

Data Link—where the switching system and theMitel NuPoint Messenger server communicatewith one another using a special data commu-nications circuit, separate from the voice channel.

In-Channel— where the Mitel NuPointMessenger server acts as an electronic tele-phone within the switching system.

Electronic Set Emulation— where the MitelNuPoint Messenger server extracts from elec-tronic telephone sets within the telephoneswitching system and presents it to the MitelNuPoint Messenger server.

Switch integrations establish a connectionbetween a telephone switch and the NuPointMessenger system. This connection provides callinformation for direct or forwarded calls andmessage waiting signals for the user, and is

transparent to both callers and users. When thetelephone switch and the NuPoint Messengersystem are integrated, the two systems interactto give capabilities that neither system alonecould provide. For example, an outside caller isautomatically forwarded to the personal greet-ing of the called party, instead of reaching themain greeting and having to re-enter the party’sextension. In addition, a caller can return to anoperator after reaching voice mail, without hav-ing to hang up and redial.

The NuPoint Messenger system uses three dif-ferent methods to integrate with a customer’sprivate branch exchange (PBX) or central office:call in-band DTMF, direct data link, and electronic set emulation. The NuPoint Messenger platformalso supports two additional integrations with telephone switching networks: R2 and SS7.

12.2 In-Channel IntegrationIn-Channel Integration is available in MitelNuPoint Messenger Software Release 6.1 andabove. In-Channel integration is available for theLucent PBX Models, Definity series version G2and G3, the Mitel PBX models, SX-200D, SX-200Light and the SX-2000, as well as, Nortel SL1release 21 and 23.

The In-Channel Integration is a combined hardware and software optional feature thatintegrates a Mitel NuPoint Messenger commu-nications system with a PBX. The In-ChannelIntegration is a totally digital integration thatrequires no loop start, E&M or T1/E1 cards for itsoperation. Instead, it utilizes two different cardtypes to communicate with the PBX:

• Digital Signal Processor (DSP) Cards—thesecards perform all dialing, digit detection andspeech processing.

• Digital Set Emulation (DSE) Cards—these 8-port cards emulate digital telephone sets.

A caller is sent (either on a forward or a directcall, in the case of a user retrieving messages) toa DSE port in the Mitel NuPoint Messenger server. Since the DSE port emulates a digitaltelephone set, the display information about thecall is sent to the port as well. The Mitel NuPoint

Messenger server reads the display information,determines the proper greeting to play, andanswers the call. All speech is processed on theDSP port via the MVIP bus. The caller is answeredon the DSE port and remains on that port for theduration of the call.

Loop start, E&M, or digital ports may be used foroutdial applications such as paging, AutomatedWakeUp, NuPoint Fax, message delivery, andmessage waiting.

Applications not requiring integrations such asNuPoint Agent, ARII, Audiotext, NP Forms, etc.,can use either separate analog ports or the DSE ports.

Section 13: Architecture

The Mitel NuPoint Messenger server is a modular,open, standards based communications serverthat allows users to make, send, receive, andanswer voice, fax, and email messages from asingle mailbox, 24 hours a day, by using a touch-tone telephone or a PC. In addition, users can access any information service—in any format (voice, text, and image)—from the same mailbox. The system requires no special environ-mental conditions, and is compatible with virtually every PBX and switching system. TheMitel NuPoint Messenger server can accommo-date from 50 to thousands of users economicallybecause of our modular expandable systemarchitecture (MESA) design strategy.

13.1 The MESA Design StrategyMany voice processing companies have productlines with different models designed to servespecific capacity points. Each system in the prod-uct line has to be completely replaced whenevera customer outgrows it. At Mitel Corporation,we believe that the investments our customersmake in our products are worth keeping. A basicprinciple of our MESA design is that our systemscan be expanded in the field.

Mitel NuPoint Messenger servers do not havefixed port/storage configurations. New applica-tions, new information formats, new storage andnew ports can be added independently. Servicebureaus, whose users are charged for the amountof time that messages are stored on the disk,require a greater ratio of ports to storage hours.Corporate customers, whose employees tend tokeep messages, typically want more storage. TheMESA design allows our customers to buy onlywhat is needed. All this flexibility is withoutpenalty, since each growth point is designed to be cost effective when compared to competitors’models that specialize at that system size.

Modular expansion is only one aspect of MESAdesign. Simplicity, the ability to incorporate thelatest technology, and distributed processing areintegral parts of the Mitel NuPoint Messengerserver design—a design that allows us to buildthe best systems for today and for the future.

Keep It SimpleThe platform is one of the most reliable commu-nications servers in the industry because it is

engineered to be very simple, with redundancyoptions that ensure unequaled performanceand uptime. Each module has only four basiccomponents: the line cards, the CPU, the harddisk drive, and the power supply. The architec-ture allows for mean time between failures(MTBFs) well in excess of five years.

Use Available Technology WheneverPossibleMitel NuPoint Messenger servers are built withcommercially available, industry standard com-ponents. We can choose the most reliable harddisk drives, power supplies, and chip sets on themarket. Our SCSI hard disk drives, for example,have a minimum of 150,000 hours rated MTBF;field performance is far higher.

The Mitel NuPoint Messenger server’s design usesan Industry Standard Architecture (ISA) backplanebus, a MultiVendor Integration Protocol (MVIP) circuit switching bus, and either an IntegratedDrive Electronics (IDE) or a Small ComputerSystems Interface (SCSI) drive hardware interface.These common protocols allow our system toaccept new technology as it is developed. We havebeen able to add digital networking, inter-proces-sor communications, and important new softwarefeatures to the Mitel NuPoint Messenger server bytaking advantage of the wide range of ISA compatible cards that can be plugged into theMitel NuPoint Messenger server backplane.Improvements in industry standard chips haveenabled us to reduce the number of chips neededto perform the same functions, which controlscosts and increases reliability. The recent introduc-tion of large capacity hard disk drives that meetour stringent reliability standards allows us tooffer upgrades that double the storage capacity of our systems.

The main processor for each module is either anIntel 80486 (IDE models) or Pentium (SCSI models)processor. When necessary, we can upgrade to amore powerful processor within the same family.Improvements in industry standard chips alsomake it possible to incorporate Very Large ScaleIntegration (VLSI) solutions into the Mitel NuPointMessenger server architecture. Use of the latesttechnology and fewer chips reduce power needsand generate less heat than individual compo-nents, which increases system reliability.

The Mitel NuPoint Messenger server uses theQNX operating system from Quantum Software.QNX Software is a driving member of thePortable Operating System IX (POSIX) commit-tee, which sets the standards for hardware independent operating systems. The QNX software is a 32bit operating system.

Focus Our Resources Where We Offer aUnique Advantage: In Software andArchitectureUsing industry standard components and tech-nology allows us to focus our developmentefforts on our unique architecture and softwaredesign, leaving component and operating system engineering to the companies thatspecialize in these areas.

Mitel Corporation has many of the most featurerich applications on the market today, because ourstandard software package provides millions ofdistinct classes of service and contains featuresthat allow applications to go far beyond simplevoice messaging. Also, our high density analog linecards and digital connections enable us to adddirect DID trunks, T1/E1 circuits, low power optionsand a multifrequency (MF) signaling option on theline cards. MF allows us to interface with cellulartelephone networks.

Distributed ProcessingThe Mitel NuPoint Messenger server’s MESA archi-tecture emphasizes distributed processing for thefastest throughput and most efficient use of sys-tem resources. Processing occurs at four levels:

1. Module levelAt the module level, the main processor controls multiple port configurations. Themodule processor controls traffic and tracksresource allocations for all internal process-ing interactions. Q-Net, an internal LAN,integrates 4 Model 640 modules together atthe CPU control level. Q-Net enables all mod-ules to operate as a single system throughhigh-level information exchange and inter-process communication (IPC).

2. Intra-module communicationWithin a module, the MVIP bus switches callsbetween cards. This MVIP bus adheres to thecomputer telephony integration (CTI)

standard. The MVIP bus connects any digitaltelephony interfaces (such as T1/E1 lines) tothe DSP cards, where voice processing occurs.Service cards (such as fax cards) can beassigned to a dedicated port or sharedamong a group of ports, either analog or digital.

3. Line card levelMany processing tasks are concentrated inthe line cards. Each analog or digital line cardcontains its own 386 processor and multipledigital signaling processors (DSPs). The linecards provide signal processing (speech compression and decompression), DTMF detection, pause compression, and MF tone detection.

4. Disk drive interfaceIn the Model 640 system, the Monitor ControlBoard II manages multiple SCSI interfaces.Each SCSI interface has its own dedicated con-troller, which manages all disk functions anderror checking for each hard disk. The Model120R can contain up to two SCSI disk drives,while the Model 120S can contain up to fourSCSI disk drives, which are controlled by a plug-in SCSI card. IDE drivers control harddisks in the Model 70 configurations.

The implementation of distributed processingby Mitel Corporation is unique in the industry.Multiple modules in the Model 640 system arelinked together with multiple SCSI buses and theQ-Net, an internal LAN. The SCSI disks are reli-ably managed as a single database. Each moduleprocesses its own work while having fast, directaccess to the common database. Databaseintegrity is maintained by a fault-tolerantdistributed file system.

A Call Scenario:When an outside caller dials the Mitel NuPointMessenger NuPoint Voice message center num-ber, the call rings on a line card port. The linecard detects the ringing signal, and relays theevent to the module CPU. The CPU locates thesystem greeting on the hard disk and transfersthe data from the hard disk to buffers on theline card. This buffer is divided into three rotat-ing buffers that fill and empty in sequence,ensuring that the user never hears a pause inthe playback of the greeting.

The caller enters the mailbox number inresponse to the system greeting. The line cardrecognizes the DTMF input and sends it to theCPU. The CPU interprets the DTMF tones as amailbox number and locates the personal mail-box greeting on the hard drive. The mailboxgreeting is transferred from the hard drive tothe line card, where it is played to the user.

When the caller responds to the prompt torecord a message for the mailbox, the moduleallocates space on the hard disk drive to storethe message, sets up data transfer between theline card and the hard disk drive, and drops out.The speech is first digitally sampled by the linecard. The line card then compresses this speechand sends it to hard disk drive for storage. Thiscompression can be set for 18.3 kbps, 24 kbps or32 kbps sampling rates.

When the recipient plays the message, the linecard converts the 18.3 kbps, 24 kbps or 32 kbpscompressed speech data back into 64 Kbits by areverse algorithm. The result is expanded to ananalog signal, which is sent out the line cardport to the recipient’s telephone, and the recipi-ent hears the message.

13.2 Functional Overview

The Mitel NuPoint Messenger ModuleThe Mitel NuPoint Messenger server is modular. Inthe Model 640, a maximum of four modules canbe connected to reach the capacity of a MitelNuPoint Messenger server. Thus, when a customeroutgrows their existing module, they can just addan additional module to it, instead of having tobuy a completely new system. Each Mitel NuPointMessenger module consists of the following 9components: (See Exhibit 143 for an architecturaldiagram of a 4 module Model 640 system).

• Central Processing Unit• Modular Controller Board• Backplane• MVIP Bus• Power Supply• Hard Disk• Floppy Disk Drive

• Telephony interface card• QNX Operating System

Central Processing Unit (CPU)

The CPU subsystem consists of an 80486 orPentium-based central processor board, with 64MB of RAM. The board plugs into the ISA back-plane. In the Model 70 system, the CPU is on themotherboard. Line cards, service cards, and communications cards also plug into the ISAbackplane, which provides the interface with theCPU. There are 13 ISA-compatible available slotsfor each Model 640 module, 10 available slots inthe Model 120R and 120S, and 7 slots available in the Model 70. The backplane accepts manyISA-compatible cards, such as fax cards, linecards, DSP cards, communications cards, andT1/E1 interface cards.

The Model 70 configurations support the PC/AT IDEinterface, while the 120R, 120S and Model 640 sys-tems support the SCSI interface. A plug-in SCSIadapter card is used as the disk interface in theModel 120S. All CPU subsystems support the1.44MB floppy interface. The CPU subsystemincludes two serial ports for maintenance purposes. Optionally, a second plug-in card willhandle several highspeed RS232 lines for integra-tion with PBXs and other peripheral device needs.

In addition, the Model 640 system uses theModule Control Board II to manage I/Oresources. MCB II components include:

• Four Small Computer System Interface (SCSI)bus interface controllers

• External alarm interface• Audible alarm system• Four asynchronous RS232 ports• NVRAM• Voltage, temperature, and fan rotation monitors

Backplane

Line cards plug into the backplane, which pro-vides the interface between the line cards andthe CPU board. There are 13 slots for cards ineach Model 640 module, 12 slots for cards in the Model 120R and Model 120S systems and 7 slots in the Model 70. The backplane is ISA

compatible, and accepts many ISA compatiblecards, such as the CPUs, line cards, fax cards,Ethernet cards and the serial cards used forRS232 type integrations and networking.

MVIP Bus

The MultiVendor Integration Protocol, (MVIP) CTIstandard, bus allows telephony board productsfrom different vendors to operator together. TheMitel NuPoint Messenger server supports suchboards as shared resource fax cards, and DSPcards.

Power Supply Subsystem

The Model 640 has separate power supplies forthe CPU and disk storage subsystems. There aretwo options for both:

• A 50 to 60Hz, 110240 VAC input 500W (nomi-nal), autoselectable, quadruple-output (+5, +12,12, and 48 VDC) switching power supply plus a150W disk storage module power supply.

• A 48 VDC input, 500W (nominal), quadruple-output switching power supply (+5, +12, 12, 48VDC) switching power supply plus a 150Wdisk storage module power supply.

The Model 120R and Model 120S configurationsprovide the following single power supply options:

• A 50 to 60Hz, 100120 VAC, 500W• A 50 to 60Hz, 200240 VAC, 500W• A 48 VDC, 400W (Model 120S Only)

The Model 70 configuration provides the follow-ing single power supply options:

• A 50 to 60Hz, 100120 VAC, 200W• A 50 to 60Hz 200240 VAC, 200W

Auxiliary Equipment Subsystem

The auxiliary equipment subsystem can consist ofexternal devices for the Model 640 system such asthe CSO/IO module for switching to redundantsystems resources, automatic contact closure monitoring devices, proprietary PBX or standardsignaling integrations, or serial interfaces.

Hard Disk

Hard disks provide storage for the operating system, system software, mailbox and messagestatistics, and digitized speech. MitelCorporation aims for the highest reliability onhard disks, by qualifying them through a rigor-ous burn-in and testing process. Our hard disksmust meet a minimum MTBF of 150,000 hours.At least two sources are qualified for each harddisk size.

Floppy Disk Drive

All Mitel NuPoint Messenger servers areequipped with a 1.44 Mb formatted (2.0 Mbunformatted) floppy disk drive that uses 3.5”doublesided, double density diskettes. The flop-py disk drive is used to open up software andhours on the Mitel NuPoint Messenger serverand to back up mailbox and account data files.

Smart Installation Tool

Mitel Corporation strives to leverage technologi-cal advancements to continuously improve theproducts and services offered. The existing MitelNuPoint Messenger (Series 6) platform has beenmodified to significantly improve the time andefficiency required for installation of softwarefeatures and prompts.

The Smart Install feature in Release 7.0 willintroduce CD ROM distribution of software andprompts for Mitel NuPoint Messenger. The MitelCorporation Team selected external CD ROMcapabilities to allow customers to leverage theirexisting Series 6 hardware platforms.

Smart Install enhances the efficiency requiredfor installation of base and optional softwarefeatures and prompts on the Mitel NuPointMessenger System by reducing the numerousfloppy diskettes previously required for installa-tion to two CD ROMs and two floppy diskettes.

System Software and Standard PromptsAll base and extra cost software and standardprompts are loaded from the “Standard” CD intothe system.

Custom Prompts (i.e., such as hotel)Custom prompts will be loaded from the“Prompts Custom 1” CD. Any custom promptscreated after the latest revision of the “Custom

Prompts 1” CD will be loaded from the “PromptsCustom 2” CD.

Refer to Configuration Note 51 for further infor-mation on Smart installation tool.

Line Cards

Line cards provide the interface between theMitel NuPoint Messenger server and telephonelines from a PBX or central office trunk. Lineinterfaces can be either analog or digital trunks.(See Appendix III for a list of line card interfacessupported by the Mitel NuPoint Messenger serv-er). The phone line exceptions program and thealgorithms for digitization and speech compres-sion are stored on the line card.

Line cards monitor all of the telephony eventsthat occur on the network. The line card runssoftware that interprets events based on the sig-nal pattern that the line card receives. The eventcan be a busy signal, a ring-no-answer, a reordertone, or a human voice. The program also allowsthe line card to detect silence and pauses. Theparameters used to interpret these events arebased on North American signaling practices.They may need to be adjusted to comply withparameters used in other countries (see Table 4).

Analog

Direct Inward Dial (DID): The ability for a calleroutside a company to call an internal extensionwithout having to pass through an operator orattendant. At the Central Office switch the areacode and prefix are stripped once the number isidentified as a DID telephone number assignedto a company.

E&M Signaling: A pair of wires that connect twoPBXs or a PBX to a remote extension over a voicegrade line. The “E” lead or EAR, receives an openor ground signal from the far end and the “M”lead or MOUTH, transmits a ground or batterycondition to the signaling equipment. A 48 volt-age change on the leads indicates informationsuch as seizure to transmit recognition ofseizure, release of circuit, dialed digits, etc. Ofthe 5 types of E&M signaling, Mitel Corporationsupports type I and type II.

Loop start: A two-wire circuit that forms a loopwhen a station goes off-hook to answer a ringevent. The ringing event is trigger by the central

office sending AC voltage to the ringer of a tele-phone. When the telephone handset is removedfrom the cradle, a DC loop is formed. This actionbridges a resistance of the tip and ring, bothwires, of a telephone line. The central officerecognizes the DC loop and discontinues theringing event to the set.

Digital

T-1 Signaling: A digital transmission link stan-dard used by the United States, Canada, HongKong and Japan. A T-1 link has 24 channels thatoperate at 64Kbps each for a total of 1.544megabits per second capacity.

E-1 Signaling: The European digital transmissionlink. An E-1 has 30 channels for transmittingvoice data at 64Kbps per channel, plus a 64Kbpsfor signaling and a 64 Kbps channel for framingand maintenance. The E-1 carries information ata rate of 2.048 megabits per second.

Line Parameters

The console program provides a menu-driveninterface for configuring line parameters.Appendix II lists some common phone line para-meters that might need to be reconfigured forcountries other than the United States.

A silence-detection algorithm in the line cardsoftware eliminates pauses at the beginning of,during, and after speech recordings and reducesstorage requirements. The algorithm identifiessilence even on a noisy line. If necessary,Automatic Gain Control (AGC) increases thesound level of the speech when messages areplayed back.

Different types of line exceptions are describedbelow. For a list of most used line exceptions, seeAppendix II.

• Timeout parameters—Line exception time-out parameters help control port usage byminimizing the amount of time between callprocessing events. Each of these line excep-tions is set to a value that ensures successfulcompletion of the first event, without allow-ing excess time to elapse before the nextevent begins.

• Incoming signal detection—Line card portsuse these line exceptions to monitor the tele-phony interface and detect incoming signals.

• Output signaling adjustments—These lineexceptions control the signaling and tonesneeded to dial out for pagers, message deliv-ery, and off-system messaging applications.

• DTMF detection—The Mitel NuPoint Messengerserver receives events in the form of DTMFtones. Some aspects of DTMF detection can becustomized for individual line card ports.

• Greet command parameters—The greet com-mand, used for call progress and line signalmonitoring, is a general-purpose softwareroutine resident on the line card. It detectsspeech, recorded announcements, dead lines,and call-progress tones such as ringback,busy, and reorder. When the Mitel NuPointMessenger server application softwareinstructs a line card port to “wait for a greet-ing,” the greet command uses digital signalprocessors to detect tones and speech.

• Speech and silence detection during record-ing— These parameters work together todetect speech pauses. They stop the systemrecording when a pause has occurred andrestart the recording process once speech has resumed. This function can be enabled or disabled.

Serial Ports

The Mitel NuPoint Messenger server supportsserial ASCII access for maintenance via any ofthe serial ports. An outboard modem is used forremote maintenance functions and is connectedvia a serial port. The CPU in each model supportstwo serial ports. The Model 640 has four addi-tional serial ports on the MCBII board. The Model120R, Model 120S and Model 70 need an addi-tional serial card to support more than two serial connections. Maintenance normally is per-formed using either a serial VT-100 compatibleterminal or a personal computer with VT100 terminal emulation. Up to 16 terminals (4 permodule on a Model 640) may be connected atone time. A terminal is connected to serial portone and the outboard modem can be connectedto any of the remaining serial ports.

The QNX Operating System

The ability of Mitel Corporation to grow its platform modularly and distribute processingamong its components is due, in large part,to its operating system. The Mitel NuPointMessenger server uses the QNX operating sys-tem. QNX has a modular design that can controlall system realtime functions and applicationsby using state-of-the-art microkernel, message-passing architecture. Operating system functions such as file handling network man-agement, device I/O, and other functions, areperformed by a series of accessible modulesknown as server tasks. These tasks communicatewith each other through a technique known asmessage passing, where a block of data (themessage) is copied from the data space of onetask to that of another. A microkernel providessynchronization of task switching and messagepassing. QNX switches between tasks manythousands of times per second, and the switchingis controlled by a process called “prioritized preemptive event scheduling,” which ensuresthat the most important tasks get CPU processingtime when needed.

Exhibit 14-1: Module Architecture

SCSI BUS

Telephony

MCBII BOARD

T1/E1 CARD

SS7 CARD

PENTIUM PROCESSOR

FAX RESOURCE CARD

8 PORT VOICECARD

24/30 PORT VOICECARD

Packaging OptionsThe Mitel Corporation Mitel NuPoint Messengerserver is available in four different packaging

options: the Model 70, Model 120R, Model 120S,and the Model 640 system. Exhibit 142 belowoutlines each system’s specifications.

Number of Ports 4-32 4-38 8-60 8-240

Hours of Speech Storage:Redundant 90 or 210 110 or 210 120-960 120-2880Non-redundant 90 or 210 110 or 210 120-960 120-5760

Cabinet Size:Height 6.25”(15.9 cm) 25.5”(64.8 cm) 25.5”(64.8 cm) 36.75” (93.3 cm)Width 16.35”(41.6 cm) 7.35” (18.7 cm) 7.35” (18.7 cm) 17” (43.2 cm) Depth16.75”(42.6 cm) 16.5” (41.9 cm) 16.5” (41.9 cm) 12” (30.5 cm) Weight 21 lbs (9.5 kg)25 lbs (11.3 kg) 25 lbs (11.3 kg) 121 lbs (54.9 kg)

Heat Dissipation (Typical) 314 BTU/hr 512 BTU/hr 1877 BTU/hr 1877 BTU/hr

Operating Temperature 50˚ F to 95˚ F 50˚F to 95˚ F 50˚F to 95˚F 40˚F to 100˚F (10˚C to 35˚C) (10˚C to 35˚ C) (10˚C to 35˚C) (4˚C to 50˚C)

Non-Operating Temperature 35˚ F to 120˚F 40˚F to 158˚F 35˚F to 120˚F 35˚F to 120˚F(2˚C to 49˚C) (40˚C to 70˚C) (2˚C to 49˚C) (2˚C to 55˚C)

Relative Humidity - 85% at 95˚ F 85% at 95˚ F 85% at 95˚ F 20% to 55%Operating non-condensing non-condensing non-condensing non-condensing

Agency Approvals NRTL/C, CSA, FCC NRTL/C, CSA, FCC NRTL/C, CSA, FCC CSA NRTL/C, FCCParts 15 & 68, Parts 15 and 68, Parts 15 and 68, Parts 15 and 68,IC CS03, ICES-003 ICCS03, ICES-003 ICCS03, ICES-003 EN60950, EN55022 EN60950, EN55022, EN60950, EN55022, EN60950, EN55022, CSIPR22, BABTCSIPR22, BABT CSIPR22 CSIPR22

Power Input 110/220 VAC only 110/120 VAC 110/220 VAC or 110/220 VAC,150 W only -48 VDC 550 W (TYP)

or 48 VDC

Power Draw:110/120V 9.2 Amps 9.2 Amps 9.2 Amps 9.2 Amps220V/240 4.6 Amps 4.6 Amps 4.6 Amps 2.5 Amps48V 12.5 Amps

Specification Model 70 Mosel 120r Model 120s Model 640

Exhibit 14-2: System Specifications

A. Model 70

The Model 70 PC-style desktop chassis sits conve-niently on a surface and is ideal for small areas.This system consists of:

• An Intel 486 CPU motherboard with 64 MBbase system memory, 200 watt power supplyand a floppy disk drive.

• Up to two hard disks (IDE interface), whichstores system software, prompts, messages,mailbox account, and database informationfor a maximum of 210 hours of redundantstorage.

• Up to seven full slots are available and a max-imum 32 ports can be configured.

Exhibit 14-3: Model 70

B. Model 120R

The Model 120R system is housed in an uprightfloorstanding PC-style tower. It consists of:

• A Pentium Plugin CPU and a backplane thatsupports up to 10 available slots, with a maxi-mum of 48 ports. Its hard disk interface isSCSI and can support up to 2 hard disks for amaximum redundant speech-storage capacityof 210 hours.

• A floppy disk drive and an internal power supply.

C. Model 120S

• The model 120S consists of a Pentium Plug-inCPU and a backplane that supports up to 10available slots, with a maximum of 60 ports.Its hard disk interface is SCSI and can supportup to 4 hard disks for a maximum redundantspeech-storage capacity of 960 hours.

• It also includes a floppy disk drive and aninternal power supply.

The system can be expanded by adding ports orby installing both ports and storage.

D. The Model 640 System

The MESA design strategy has evolved to includeindividual assemblies for each component type.The result is the Model 640 (see Exhibit 145). Thebase Model 640 system consists of:

• A storage assembly with one hard disk, onefloppy drive

• A CPU assembly that includes a backplaneand up to 15 card slots

• A power supply assembly with a single powersupply

1. Floppy Disk Drive2. Hard Disk Drive3. Cabinet4. Power Supply

5. CPU Card6. Line Cards7. Backplane

Left Side View

The power supply and storage assemblies havetheir own cooling systems. All assemblies aredesigned for mounting on standard 19''telephony racks.

Individual power leads run from the power supply assembly to the CPU, and to a low volt-age sensor located on the CPU board. A SCSI busconnects the CPU and the hard disks. The floppydisk drive is connected to the CPU by a separatestandard bus.

The Model 640 is the optimal configuration forexpansion, since the base system uses only asmall portion of each cabinet.

• The disk storage assembly can house up tofour hard disks and one floppy disk drive, givinga maximum storage capacity per module of960 hours redundant/1900 hours nonredun-dant. Also housed in the disk storage assemblyis a 150 watt power supply, which suppliespower to all of the drives.

• The CPU assembly holds a single CPU board, abackplane, and can support a maximum of60 ports per module.

• The power supply assembly holds a 500 wattpower supply, which provides enough powerto service one full CPU module loaded withthe maximum number of cards. It is capableof monitoring system functions such as fanoperations, temperature, and power sourcefluctuations.

D.1 Multi-Module Operations

What happens when we take the architecture andexpand it across multiple modules? When webuild a large capacity system, or grow a 60 portsystem to a 240 port system, all modules operateas a single system with a single database, not avirtual single database created by networking sep-arate systems together. QNX has built in peer topeer networking, which allows the setup and con-trol of tasks on any processor across the network.Whether the tasks are executing on the sameprocessor or on physically remote processors doesnot matter. The MESA architecture takes advan-tage of the capability by distributing processingtasks between microprocessors on the line cardsand on the CPU. In addition, on a multi-modulesystem, an entire bus (the Q-Net bus) is reservedexclusively for CPU to CPU message passing.

The Q-Net bus acts as a highspeed LAN that trans-mits all control functions between the master andslave modules. This maintains central control overthe distributed processing functions in a multi-module system. All communications between disk drives and line cards, including databaseinformation and speech information, occur overthe SCSI bus. The speed of the Q-Net bus, carryinglimited control information, ensures that multi-module systems perform as efficiently as a singlemodule system. For faulttolerant needs, a secondQ-Net bus is added to ensure that CPU to CPUcommunication is uninterrupted.

Ports on a multi-module Model 640 system haveequal access to system resources, no matter wherethey are located. Running on the main moduleprocessor is a program called “Master,” whichremembers where all information is located onthe hard disk. In a multi-module system, this pro-gram resides on the primary module. When a callcomes in on a line card, the line card tells the

1. Power-Supply Assembly #22. Module #23. Storage Assembly #24. Storage Assembly #15. Module #16. Power-Supply Assembly #1

7. Power-Supply Assembly #48. Module #49. Storage Assembly #410. Storage Assembly #311. Module #312. Power-Supply Assembly #3

module,“This is a call for mailbox 569.” Masterdownloads the information needed to process the call onto the line card. If a call comes in on thesecond module for the same mailbox, the secondmodule sends a message to the first module overthe Q-Net bus. Module 1 sends a copy of the neces-sary information on mailbox 569 to the secondmodule, also over the Q-Net bus. The second module now knows where all the pointers are, andit can set up a data transfer between the line cardin the second module and the common hard diskacross the extended SCSI bus. Master is updated in real-time as changes are made in mailbox parameters and/or pointers.

This dualbus operation is in contrast to pure net-worked systems, which do not have the extendedSCSI bus. The following is an example of a purenetworked system: A call comes into the Module 1line card port, but the information needed residesin Module 3. The line card port in Module 1 speaksto the CPU in Module 3. Its CPU retrieves the infor-mation from the hard disk drive in Module 3. Theinformation is transmitted back across the localarea network to the CPU in Module 1. The line cardin Module 1 pulls the data from the CPU’s RAM inModule 1. Access to a disk comes through a linecard in that module or through the CPU. This typeof design requires multiple database manipula-tion and support.

Conversely, our architecture allows the system towork from a single database. Any line card cantalk directly to any disk in the system to depositor retrieve digitized speech, without having togo through a tier of module processors thateither buffer the speech, or control each sepa-rate disk. Primary module intervention isrequired only when information is added to ordeleted from a hard disk. This makes real-timeprocessing possible even at the highest trafficlevels, when all ports are active at the sametime.

NP CSO software provides a redundant “hot”standby of all primary module “master”programs. These programs will reside on the second module and be switched over as the“active” master programs for the remainingmodules if the primary module fails. The hard-ware component of NP CSO is the I/O module,which monitors the primary module, and shoulda fault be detected, it will move the hardwareconnections to the backup module. Hardware

connections include the console, modem,printer, and a datalink switch integration.

D.2 Fault Tolerance

The Model 640 platform has a high degree offault tolerance when configured with its NP CSOoption, Redundant Drive option and the AlarmMonitor Power Supplies (AMPS). There is NO single point of system failure in the archi-tecture. The platform multi-module packagingconfines failures to the module level.

A failure affects only a CPU module. With 4 modules composing a 240port system, only 25%,or 60 ports maximum, will be put out of service. Even multiple CPU module power failures will not take out the total system.

A failure of a disk storage module power supplywill put its disk module out of service, but withdisk redundancy, the redundant disks—residingin other disk storage module—will run the sys-tem without loss of functionality or systemresources.

Any module has direct access to any disk,including its redundant disk that resides on aredundant bus. The Mitel NuPoint Messengerserver does not require any functionality inadjacent modules. Most other vendors’ systemsrequire messages to go over a system busbetween modules to access disks that are packaged with line cards. This type of architec-ture requires at least one other system bus andprocessors in both modules to function in orderto pass messages between modules.

The ISA bus is implemented at the CPU modulelevel with up to 15 cards plugged into the moduleISA bus. There is no system wide bus that all thecards plug into; therefore, there is no bus failurethat can disable all the cards. Many competitorshave a systemwide bus that can fail and disableall cards on that bus, EVEN redundant CPUs.

The Q-Net bus is redundant and used forCPUtoCPU communications. Two Q-Net cardsplug into each module. The ISA bus in each mod-ule is isolated from the systemwide Q-Net buses.A Q-Net card failure will not disable the modulein which the Q-Net card failed.

The Model 640 platform software does NOT havea single point of system failure that will disable

the entire system. The NP CSO (CSO) option willuse the processors in each module as function-ally redundant system processors. There will bea STANDBY copy of all System Resource tasks ona CPU in another module as a backup to the CPUof the ACTIVE Primary module. If the Primarymodule goes out of service, the NP CSO softwarewill activate the STANDBY system resource tasksfor use by all other line card modules within 5 to40 seconds. In conjunction with the I/O module,resources will also move the standby module.

D.3 Hard Disk Redundancy

Since hard disk drives are electromechanicaldevices, they are more prone to failure than cir-cuit boards and chips. A drive failure is also themost serious type of system breakdown, sinceirreplaceable stored speech and data are lost,rather than simple functionality for the time ittakes to replace the part. For this reason, MitelCorporation offers full hard disk redundancyacross Mitel NuPoint Messenger.

When redundancy is configured, the systemwrites to both hard disks, one immediately afteranother, in a technique called “shadow writing.”To guarantee integrity between the primary andredundant disks, whenever the NuPoint Voiceapplication writes to a redundant disk pair,whether to store a message or to record achange to the database, both disks must con-firm that the task is finished before the control-ling application registers the task as finished. Ifone of the disks does not report back to theapplication, the application will retry the opera-tion. If the retry fails again, the faulty disk willbe put out of service. A deactivated hard drivecan be removed from the drive storage moduleand a new hard drive inserted while the systemcontinues to process calls.

Mitel NuPoint Messenger recognizes the differ-ence between a primary and a redundant disk,but the system does not always read from theprimary hard disk, even under normal operatingconditions. Both primary and redundant disksare “mirrored” in that they contain the sameinformation. Thus, if a traffic queue starts tobuild up to a primary drive, the system auto-matically forms a connection to the secondarydrive, processes the call, then shadow-writes theinformation back to the primary drive.Redundancy is a cost-effective way to provide

insurance against a fault or a problem in theprimary drive and to improve system throughputin high-traffic situations.

When the NuPoint Voice application encountersbad information on a primary disk, the systemreads the information from the redundant diskimmediately. The failure will be unknown to thesystem user, and will require no intervention.The system marks the bad sector on the primarydisk, and recopies the information from theredundant disk as a background function, with-out interrupting the operation of the system.

In the event of a catastrophic disk crash, theNuPoint Voice application transfers immediatelyto the redundant disk. When the failed disk isreplaced, the system begins the shadow writingprocess for all new operations. In addition, thesystem restores the unduplicated informationto the new disk as an ongoing background func-tion; full redundancy will be restored within afew hours, with no downtime, and no impact onmulti-mode system users. On a single-modulesystem, there is a maximum of 15 minutesdowntime to activate the new hard drive.

13.3 Shared Resource FaxNuPoint Fax application resources may be sharedacross multiple NuPoint Voice application ports.Customers do not need to dedicate a NuPointFax resource to a NuPoint Voice application port.Instead, a NuPoint Fax resource can be shared byassigning it to multiple NuPoint Voice ports. If acall comes into one of the ports on the NuPointVoice line group and the caller requests aNuPoint Fax resource, the system “switches” thecall over to the NuPoint Fax resource available tothat NuPoint Voice line group. If none is avail-able, the caller will be prompted that “All faxlines are busy.” To ensure the availability ofNuPoint Fax resources, an administrator maydedicate NuPoint Fax resources to NuPoint Voiceports in a 1:1 ratio. For more information onNuPoint Fax shared resources, please seeProduct Note 21.

Shared Resource Fax ConfigurationExampleAs an example, if a Mitel NuPoint Messengerserver is going to be used for voice messaging,paging notification, and fax mail. Voice messag-ing requires an incoming NuPoint Voice portthat listens for dial tone, DTMF and line breaks.In this example, we’ll assign two line ports tothe NuPoint Voice inbound line group. Pagingnotification requires an outgoing port, so we’llassign one port to the paging outbound linegroup. Fax mail requires an inbound port toreceive an incoming fax (when callers send faxesinto users’ mailboxes). Fax mail also requires anoutgoing port for users to download their faxesto fax machines. Because Mitel NuPointMessenger has NuPoint Fax shared resourcecapability, however, we don’t need to assign twoseparate ports to fax mail. Instead, we canassign one fax resource to the NuPoint Fax linegroup. The resource in this line group can beused to perform both incoming and outgoingfax mail functions. How do we do this? Byassigning this NuPoint Fax group to the NuPointVoice inbound line group, and also to the pagingoutbound line group. It now becomes a faxresource for both incoming functions (acceptingfax messages and depositing them in users’mailboxes) and outgoing functions (allowingmailbox owners to download their fax messagesto fax machines).

Call Flow for Shared Resource Example(Discussed Above):A call flow that maps to this server configura-tion would be the following. An outside caller,George, dials a Mitel Corporation user’s (Mary’s)telephone number. Mary is not in her office, so

the call is forwarded to voice mail, and Georgerecords a message. This function used one porton the NuPoint Voice inbound line group. Maryhas paging capabilities in her mailbox, so she ispaged when this new message arrives. Thisfunction uses one port on the paging outboundline group. Mary gets the page, notifying her of anew message, and she dials into her mailbox toretrieve that message. This function takes oneport on the NuPoint Voice inbound line group.

A few hours later, George dials Mary’s fax tele-phone number to leave her a fax. The call isanswered by a port on the inbound line group.As soon as the port answers the call, it hears faxCNG tone and knows to “switch” (over the MVIPbus) the call over to the fax resource on theNuPoint Fax group servicing that NuPoint Voiceline group. The fax resource hears the CNG tone,sends CED tone (the tone that establishes theconnection with the sending fax machine) back,and receives the fax from George and deposits itin Mary’s mailbox. Mary is again paged becauseshe has received a new message, and she dialsinto the system to hear her new message. Thisuses a port on the NuPoint Voice inbound linegroup. When Mary downloads the fax to a faxmachine, this uses the fax resource on theNuPoint Fax group.

If a second caller calls into the system whileMary is downloading the fax, they will not beable to leave their fax message because the oneand only fax resource on the system is busy. Theywill be played a prompt stating that “all fax linesare busy.” Because there is just one resource inthe NuPoint Fax group, it can only service onecall at a time.

APPENDIX I: Class of Service Descriptions

FCOS Feature Bits by Category

Category 1: Greeting Features060 Ignore dual tone multiple frequencies

(DTMFs) during greeting062 Hang up immediately after greeting

FCOS Feature Bits by Category

Category 1: Greeting Features060 Ignore dual tone multiple frequencies

(DTMFs) during greeting062 Hang up immediately after greeting063 Call mailbox attendant after greeting064 Call mailbox user extension after

greeting065 Play system time after greeting161 Conditional greetings162 General greetings164 Skip/pause greeting in greeting-only

mailbox224 Autotransfer to task before greeting

Category 2: Login Features001 Login to mailbox016 Deny recycling with * key066 Login during greeting in greet-only

mailbox069 Passcode required for mobile DID081 Only one correct passcode for login093 Deny change of passcode in first tutorial101 Deny login on line group 1102 Deny login on line group 2103 Deny login on line group 3104 Deny login on line group 4105 Deny login on line group 5106 Deny login on line group 6107 Deny login on line group 7108 Deny login on line group 8109 Deny login on line group 9130 Passcode cannot be same as mailbox132 Bad passcode lockout if over limit151 Deny 333 access for mobile DID

152 Deny login within tree156 Deny login after greeting160 Caller must enter linegroup access code165 Pound Key (#) login218 Passcode NOT needed on direct calls219 Login with 0 using cut-through paging225 Autotransfer to task upon login

Category 3: Logout Features003 Return to welcome prompt009 Automatic logout if no unplayed

messages170 Transfer to Voice Gateway220 No dial extension, email, or Voice

Gateway if unplayed messages

Category 4: Attendant Call Features002 Transfer to mailbox attendant013 Operator transfer via “6” key098 Say “Press 0” to caller before beep159 Say “Press 0 to return to receptionist”

Category 5: Outside Caller Features002 Transfer to mailbox attendant004 Outside caller functions005 Play outside caller menu prompts017 Fast line release from outside caller041 Receive messages from outside callers051 Do not switch language for outside

callers092 User will be in Dial-by-Name database098 Say “Press 0” to caller before beep111 Deny message receipt on line group 1112 Deny message receipt on line group 2113 Deny message receipt on line group 3114 Deny message receipt on line group 4115 Deny message receipt on line group 5116 Deny message receipt on line group 6117 Deny message receipt on line group 7118 Deny message receipt on line group 8119 Deny message receipt on line group 9137 Caller must enter access code160 Caller must enter line group access

176 Say “Press # for more options” to callers203 Walkaway fax for callers221 Deny caller transfer to

email/Voice Gateway (custom feature)264 CLI outside caller interface enabled

Category 6: Prompts Features051 Do not switch language for outside callers082 Soft play (interrupt) message count083 Soft play (interrupt) most prompts097 Do not say, “I will ring <name>” in AR098 Say “Press 0” to caller before beep131 Don’t say limits of liability statement133 Don’t say: “You may start your message

now”136 Don’t say: “End of message”138 Don’t say: “Message complete”140 Say full date when playing messages146 Don’t say, “NuPoint Voice storage is full”157 Repeat message for answering machine159 Say “Press 0 to return to receptionist”163 Don’t play message count176 Say “Press # for more options” to callers202 Do not play mailbox name or extension

number208 Play reorder tone after cut through

paging or greet-only209 Tone Only Pager mailbox interface210 Numeric Display Pager mailbox

interface211 Voice Pager mailbox interface247 Don’t play any prompt to fax call

placement recipient

Category 7: Receive Messages Features039 Notification tone when new message

arrives040 Receive messages from other users041 Receive messages from outside callers043 Receive message of the day044 Receive user distribution list messages045 Receive master distribution list

messages046 Announce receipt count at login047 Notification prompt when new

message arrives

088 Receive urgent messages111 Deny message receipt on line group 1112 Deny message receipt on line group 2113 Deny message receipt on line group 3114 Deny message receipt on line group 4115 Deny message receipt on line group 5116 Deny message receipt on line group 6117 Deny message receipt on line group 7118 Deny message receipt on line group 8119 Deny message receipt on line group 9127 Deny receipt of messages before

tutorial run173 Receive Cut-through Page notify receipt175 Receive broadcast greeting179 Receive broadcast name185 Receive Wakeup Call notification receipt190 Receive fax messages198 Receive fax messages only199 Auto-receipt for fax send223 Delay requested receipt for 24 hours262 CLI stored as telephone number263 CLI stored as mailbox or telephone

number

Category 8: Play Messages Features006 Rewind and fast-forward during

playback007 Pause in record or play039 Notification tone when new message

arrives046 Announce receipt count at login047 Notification prompt when new

message arrives048 No auto-timestamp of unplayed

messages049 No auto-timestamp of played messages050 Play messages052 Autoplay unplayed messages057 Play saved messages in first in, first out

(FIFO) order058 Play unsaved messages in FIFO order059 Play unplayed messages first075 Audit receipt message076 Play urgent messages in FIFO order089 Autoplay all messages (new and saved)

144 Skip forward to next message145 Message stays in original queue147 Send receipt after full play153 Don’t jump to new message from saved

queue204 Message skip, forward and backward215 Don’t auto-play first message

(w/auto-play)216 Play receipts after urgent messages255 Delete mailbox without unplayed

messages

Category 9: Answer Messages Features019 Answer and mark urgent029 Answer messages030 Answer and request receipt031 Answer and mark confidential038 Attach original message to answer147 Send receipt after full play158 Continue sending message (* key)265 Enable NP RapidDial Features270 Enable NP Boomerang

Category 10: Keep/Discard MessagesFeatures053 Keep messages054 Auto-keep messages055 Discard messages056 Auto-discard messages145 Message stays in original queue227 Undelete last message with * key

Category 11: Make Messages Features020 Make messages021 Make and request receipt022 Make to multiple destinations023 Make and mark confidential032 Make to user distribution list034 Make to master distribution list061 Wait to record (timeout = # key)087 Make and mark urgent092 User will be in Dial-by-Name database096 Make messages before keep/discard110 Make/Give to telephone number

126 Make/Give to mailbox with empty GCOS157 Repeat message for answering machine158 Continue sending message (* key)168 Message wait 1, Pager re-queue169 Message wait 2, Pager re-queue171 Cut-through paging172 Cut-through paging and messaging188 Append # at the end of Cut-through page191 Make fax messages265 Enable NP RapidDial Features

Category 12: Give Messages Features018 Give and mark urgent024 Give messages 025 Give and request receipt026 Give to multiple destinations027 Give and mark confidential028 Give with comments033 Give to user distribution list035 Give to master distribution list061 Wait to record (timeout = # key)084 Give receipt message with comments085 Give receipt message to multiple

destinations086 Give receipt message (Master)110 Make/Give to telephone number126 Make/Give to mailbox with empty GCOS157 Repeat message for answering machine158 Continue sending message (* key)192 Give fax messages

Category 13: Message Addressing Features018 Give and mark urgent019 Answer and mark urgent021 Make and request receipt023 Make and mark confidential025 Give and request receipt027 Give and mark confidential030 Answer and request receipt031 Answer and mark confidential084 Give receipt message with comments085 Give receipt message to multiple

destination

087 Make and mark urgent095 Mark message for future delivery

Category 14: User Options015 Change wakeup options070 User options menu015 Change wakeup options071 Record or change mailbox name072 Record or change mailbox greeting073 Enter and change mailbox passcode074 Create or modify user distribution list077 Change pager schedule078 Activate user tutorial093 Deny change of passcode in first tutorial094 Change message delivery options095 Mark message for future delivery124 Change paging phone number125 Clear user passcode127 Deny receipt of messages before

tutorial run130 Passcode cannot be same as mailbox142 Must run tutorial from own phone

(SMDI)143 Change message delivery phone number148 Change auto-wakeup phone number180 Record personal wakeup message195 Specify fax delivery number196 Change default fax number201 Deny trivial passcode249 Allow transfer to help desk during tutorial

Category 15: User Distribution ListFeatures032 Make to user distribution list033 Give to user distribution list036 Auto-receipt for user distribution list

messages044 Receive user distribution list messages074 Create or modify user distribution list134 Broadcast message waiting status222 Disallow nesting of distribution list

Category 16: Master Distribution ListsFeatures034 Make to master distribution list035 Give to master distribution list045 Receive master distribution list messages

Category 17: Check-In/Check-Out Features008 Mailbox can be checked in/out090 Check-in other mailboxes091 Check-out other mailboxes

Category 18: Special Function Mailboxes068 Define Rotational mailbox120 Default to first child of tree mailbox121 Define Tree mailbox122 Define Broadcast mailbox123 Announce broadcast mailbox name128 Family Head129 Host mailbox141 Define Chain mailbox in Receptionist147 Send receipt after full play152 Deny login within tree174 Define Broadcast Greeting mailbox178 Define Broadcast Name mailbox186 Default to last child of tree mailbox187 Receptionist call-transfer tree mailbox189 Rotate on full mailbox229 Play names of list 1 children

Category 19: Message Waiting LightFeatures079 Set message waiting #1 for urgent

messages only080 Set message waiting #2 for urgent

messages only134 Broadcast message waiting status182 Use primary/alternate as week/

weekend for message waiting indication (MWI) 1

183 Use primary/alternate as week/weekendfor MWI 2

205 Do not use text count for message waiting228 Set message waiting #3 for urgent

messages only234 Check message wait status of children

Limits Class of Service (LCOS)ParametersLog-In

Log-In Sessions Per PeriodBilling Period

Category 20: Fax Features190 Receive fax messages191 Make fax messages192 Give fax messages193 Deliver fax to default number194 Deliver fax online195 Specify fax delivery number196 Change default fax number197 Fax-on-demand for Greeting Only mailbox198 Receive fax messages only199 Auto-receipt for fax send200 Personal fax cover page203 Walkaway fax for callers206 Discard fax message after delivery207 Fax Verify (sending system not self)230 Deny change of fax cover page options235 Display FROM filed on fax cover page236 Display promotional message on fax

cover page237 Automatically deliver fax message to

default number238 End-of-session multiple fax delivery239 Retrieve all unplayed faxes through

user options240 Receive fax on voice recording timeout247 No fax call placement prompts256 Play abbreviated prompt before greeting

Category 21: Paging and Message DeliveryFeatures077 Change pager schedule124 Change paging phone number168 Message wait 1, Pager re-queue169 Message wait 2, Pager re-queue171 Cut-through paging (CTP)172 Cut-through paging and messaging173 Receive cutthrough page notify receipt

181 Paging over message delivery, MWI 1 over MWI 2

188 Append # to end of cut-through page number

208 Play reorder tone after cut-throughpage or greet-only

209 Tone Only Pager mailbox interface210 Numeric Display Pager mailbox interface211 Voice Pager mailbox interface212 Send page upon answer, greet-only

mailbox213 Edit CTP number with * key if no caller

menu219 Login with 0 using cut-through paging

Category 22: Network & Voice Forms135 Define template mailbox (NP Forms)139 Template: assume last greet mailbox

FCOS149 Login to template through rotational

mailbox166 AMIS Analog networking231 Passcode Broadcast mailbox232 Allow receipt of passcode broadcasts241 Suppress broadcast forced receipt

Category 23: NP View110 Make/Give to telephone number250 Allow NP View login251 Allow NP View telephone playback/

record252 Allow NP View client to change mailbox ID257 Prevent NP View client voice playback/

record258 Prevent NP View client from using local

storage259 Restrict NP View client to play only faxes260 Allow NP View user to have Caller ID

lookup261 Allow NP View EB access to messages262 Store Caller Line ID as a phone number263 Store Caller Line ID as a phone number

or mailbox number264 Play outside caller user interface for NP CLI

FCOS Description – Complete Listing001 Login to mailbox002 Transfer to mailbox attendant003 Return to welcome prompt004 Outside caller functions005 Play outside caller menu prompts006 Rewind and fast-forward during playback007 Pause in record or play008 Mailbox can be checked in/out009 Automatic logout if no messages/receipts013 Operator transfer via “6” key015 Change wakeup options016 Deny recycling with * key017 Fast line release from outside caller018 Give and mark urgent019 Answer and mark urgent020 Make messages021 Make and request receipt022 Make to multiple destinations023 Make and mark confidential024 Give messages025 Give and request receipt026 Give to multiple destinations027 Give and mark confidential028 Give with comments029 Answer messages030 Answer and request receipt031 Answer and mark confidential032 Make to user distribution list033 Give to user distribution list034 Make to master distribution list035 Give to master distribution list036 Auto-receipt for user dist list msgs038 Attach original message to answer039 Notification tone when new msg arrives040 Receive messages from other users041 Receive messages from outside callers043 Receive message of the day044 Receive user distribution list messages045 Receive master distribution list messages046 Announce receipt count at login047 Notification prompt when new

message arrives

048 No auto-timestamp of unplayed messages049 No auto-timestamp of played messages050 Play messages051 Do not switch language for outside callers052 Auto-play unplayed messages053 Keep messages054 Auto-keep messages055 Discard messages056 Auto-discard messages057 Play saved messages in FIFO order058 Play unplayed messages in FIFO order059 Play unplayed messages first060 Ignore DTMFs during greeting061 Wait to record (timeout = # key)062 Hang up immediately after greeting063 Call mailbox attendant after greeting064 Call mailbox user extension after greeting065 Play system time after greeting066 Login during greeting in greet-only mbx068 Define Rotational mailbox070 User options menu071 Record or change mailbox name072 Record or change mailbox greeting073 Enter and change mailbox passcode074 Create or modify user distribution list075 Audit receipt message076 Play urgent messages in FIFO order077 Change pager schedule078 Activate user tutorial079 Set message wait #1 for urgent messages

only080 Set message wait #2 for urgent messages

only081 Only one correct passcode for login083 Soft play (interrupt) most prompts084 Give receipt message with comments085 Give receipt message to multiple

destinations086 Give receipt message087 Make and mark urgent088 Receive urgent messages089 Auto-play all messages (new and saved)090 Check in other mailboxes091 Check out other mailboxes

092 User will be in Dial-by-Name database093 Deny change of passcode in first tutorial094 Change Message Delivery options095 Mark message for Future Delivery096 Make messages before keep/discard097 Do not say “I will ring <name>” in AR098 Say “Press 0” to caller before beep101 Deny login on line group 1102 Deny login on line group 2103 Deny login on line group 3104 Deny login on line group 4105 Deny login on line group 5106 Deny login on line group 6107 Deny login on line group 7108 Deny login on line group 8109 Deny login on line group 9110 Make/Give to telephone number111 Deny message receipt on line group 1112 Deny message receipt on line group 2113 Deny message receipt on line group 3114 Deny message receipt on line group 4115 Deny message receipt on line group 5116 Deny message receipt on line group 6117 Deny message receipt on line group 7118 Deny message receipt on line group 8119 Deny message receipt on line group 9120 Default to first child of tree mailbox121 Define Tree mailbox122 Define Broadcast mailbox123 Announce broadcast mailbox name124 Change paging phone number125 Clear user passcode126 Make/Give to mailbox with empty GCOS127 Deny receipt of messages before tutorial run128 Family Head129 Host Mailbox130 Passcode cannot be same as mailbox131 Don’t say limits of liability statement132 Bad passcode lockout if over limit133 Don’t say: “You may start your

messages now”134 Broadcast message waiting status135 Define Template mailbox (MesaForms)

136 Don’t say: “End of message”137 Caller must enter access code138 Don’t say: “Message complete”139 Template: assume last greet mailbox FCOS140 Say full date when playing messages141 Define Chain mailbox in Receptionist142 Must run tutorial from own phone (SMDI)143 Change message delivery phone number144 Skip forward to next message145 Message stays in original queue on

hangup146 Don’t say “VoiceMemo storage is full147 Send receipt after full play148 Change Auto-Wakeup phone number149 Login to template thru rotational mailbox152 Deny login within tree153 Don’t jump to new message from saved

queue155 Payphone user/recipient interface156 Deny login after greeting157 Repeat message for answering machine158 Continue sending message (* key)159 Say “Press 0 to return to receptionist”160 Caller must enter linegroup access code161 Conditional greetings162 General greetings163 Don’t play message count164 Skip/pause during greeting of

Greeting-only mailbox165 Pound key (#) login166 AMIS Analog Networking168 Message wait 1, Pager re-queue169 Message wait 2, Pager re-queue171 Cut-through Paging172 Cut-through Paging and Messaging173 Receive Cut-through Page notify receipt174 Define Broadcast Greeting mailbox175 Receive broadcast greeting176 Say “Press # for more options” to callers178 Define Broadcast Name mailbox179 Receive broadcast name180 Record personal wakeup message181 Paging over message delivery, MWI1

over MWI2

182 Use pri/alt as week/weekend for MWI1183 Use pri/alt as week/weekend for MWI2185 Receive Wakeup Call notification receipt186 Default to last child of tree mailbox187 Receptionist call-transfer tree mailbox188 Append # to end of Cut-through page

number189 Rotate on full mailbox190 Receive fax messages191 Make fax messages192 Give fax messages193 Deliver fax to default number194 Deliver fax online195 Specify fax delivery number196 Change default fax number197 Fax-on-Demand for Greeting Only mailbox198 Receive fax messages only199 Auto-receipt for fax send200 Personal fax cover page201 Deny Trivial Passcode202 Do not play mailbox name or extension

number203 Walkaway fax for callers204 Message Skip, forward and backward205 Do not use text count for message waiting206 Discard fax message after delivery207 Fax Verify (sending system not self)208 Play reorder tone after CTP or greet-only209 Tone Only Pager mailbox interface210 Numeric Display Pager mailbox interface211 Voice Pager mailbox interface212 Send page upon answer,greet-only mailbox213 Edit CTP number with * key if no caller menu215 Don’t auto-play first msg (w/auto-play)216 Play receipts after Urgent messages217 Announce text messages without count218 Passcode NOT needed on direct calls219 Login with 0 using Cut-through paging220 No dial ext, email, or VG if unplayed

messages222 Deny nesting of distribution lists223 Delay requested receipt for 24 hours224 Auto-Transfer to task before greeting

225 Auto-Transfer to task upon login226 Auto Transfer to task after unplayed

messages227 Undelete last message with * key228 Set message wait #3 for urgent

messages only229 Play names of list 1 children230 Deny change of fax cover page options231 Passcode Broadcast mailbox232 Allow receipt of passcode broadcasts234 Check message wait status of children235 Display FROM field on fax cover page236 Display Promotional Message on fax

cover page237 Automatically delivers fax message to

default number238 End-of-session multiple fax delivery239 Retrieve all unplayed faxes through

user option240 Receive fax on voice recording timeout241 Suppress Broadcast forced receipt242 Say variable passcode prompts for

business guest mailboxes(not recommended for hotel use)

247 Don’t play any prompt to fax call placement recipient

249 Allow Transfer to Help Desk during tutorial

250 Allow OneView login.251 Allow OneView telephone playback/

record.252 Allow OneView client to change mail

box ID254 Turn on Mailbox Message Trace255 Delete mailbox if no unplayed messages256 Enable fixed greet ‘Press 1 or wait’ for

walkaway fax257 Prevent OneView client voice playback/

record.258 Prevent OneView client from using local

storage.259 Restrict OneView client to play only faxes.260 Allow OneView user to have Caller ID

lookup.261 Allow OneView WEB access to messages.

262 Store Caller Line ID as a phone number263 Store Caller Line ID as a phone or mailbox

number264 Play outside caller user interface (with

FCOS bit 280)265 Enable Rapid Dial Features270 Enable Boomerang Feature276 Press zero for more info feature277 Send Mail Waiting Notice after Mailbox

Deletes279 Enable TollSaver for outsider leaving

message

280 Enable CLI Outside caller interface (withFCOS bit 264)

281 Enable Boomerang manual callback number option ‘N’

282 Enable Call Screening in MBOD for Callers and Users.

283 Say number of unplayed messages on last logout

284 Provide Callback Number Delivery Options

286 To allow Mailbox to accept calls withoutcharge

Limits Class of Service (LCOS)ParametersLogIn

LogIn Sessions Per Period

Billing Period

Speech RecordingName Speech Length

User Message Length

Outside Caller Message Length

Greeting Length

Network Message Length

Call Placement Message Length

Distribution ListNumber of Lists Per Mailbox

Number of Members Per List

Minimum Number of Recipients forReceipt Summary

MessagesNumber of Messages Per Mailbox

Number of Messages Per Billing Period

Minimum Message Length

Maximum Recipient Count

OutdialingMaximum Digits Allowed

Call Placement RNA/Busy Retry Count

Call Placement RNA/Busy Interval CountMessage Delivery Phone Length

Message Delivery Login Delay

Maximum Pages in Billing Period

NP WakeUp Phone Length

Maximum Wake-Ups Per Billing

Maximum Days - NP WakeUp

Maximum Days - Reminder Call

Maximum Reminder Calls Per Billing

Maximum Destinations Per Reminder Call

Paging Phone Length

Maximum Pages Per Billing Fax Retrieval

Fax LimitsNumber of Fax Messages Per Mailbox

Maximum Digits for Fax Message Delivery

Fax Delivery Retry Frequency

Fax Delivery Retry IntervalPurge Schedules

Unplayed Voice Message Retention

Played Voice Message Retention

Urgent Voice Message Retention

Voice Receipt Retention

Page Receipt Retention

Unplayed Fax Message Retention

Played Fax Message Retention

Urgent Fax Message Retention

Fax Receipt Retention

Absolute Message RetentionMa

Paging/Message DeliveryNumber of Retry Attempts for Alternate

Time Interval for Alternates

MiscellaneousFuture Delivery Message Count

Future Delivery Maximum Days

Maximum Attachments on “Give”

Maximum Attachments on Network

Maximum NP View Inactivity Time Out

Network Queue Message Count

Maximum Family Members or Guest

Message Waiting Indicator MessageLength

PromptsAmerican English (Mnemonic)

American English (Numeric)

Canadian French

Cantonese

Danish (Custom)

German

Japanese (Not in 6.1)

Korean ISO

Mandarin

Brazilian Portuguese

Australian English

New Zealand English

British English

Latin American Spanish

Mexican Spanish

Argentinean Spanish (Custom)

Chilean Spanish (Custom)nufa

Network Class of Service (NCOS)Capabilities• Access a GCOS across the network• Make a network message

• Make an urgent network message• Give a network message• Give an urgent network message• Answer a network message• Answer an urgent network message• Receive automatic receipts for network

messages• Receive a network message• Receive an “Urgent” network message• Limit the number of network message

attachments• Broadcast a change of name and/or greeting

across the network• Make a network fax message• Give a network fax message• Answer a network fax messagec

APPENDIX II: Line Card Exceptions

Timeout Parameters:

#1 Start record no speech timeThis parameter sets the maximum amount oftime the NuPoint Voice application waits forspeech after issuing the “beep” that prompts acaller or system user to record a message or greet-ing. If no speech is detected, the NuPoint Voiceapplication terminates the record sequence andissues the prompt “Nothing recorded.”

#2 Stop record timeoutThis parameter specifies the maximum intervalof continuous silence allowed during the record-ing of a message or greeting. Silence intervalsthat are less than the stop record timeout areinterpreted as pauses; once the stop recordtimeout is exceeded, the NuPoint Voice applica-tion terminates recording and plays the prompt“End of message.”

#9 Ringing timeoutThe ringing timeout defines the time periodthat must elapse after the line card detects ringing before a call is treated as a “Ring/NoAnswer.”

#35 Sleep after hang upAfter the NuPoint Voice application goes onhook,it ignores a ringing event for the amount oftime set by this parameter. This timeout ensuresthat the system is ready to issue the propergreeting when it answers the next call.

#38 Centrex time outEach Centrex call comes in as a ring on the telephone line, and a data packet on an RS232connection. Among other items, the data pack-age contains the information necessary for theNuPoint Voice application to answer the callwith a user’s personal greeting. If ringing occursfirst, and a data package is not received beforethe Centrex time out expires, the NuPoint Voiceapplication plays the general message centergreeting. If the data packet is received first, andno ringing occurs before the Centrex time outtakes effect, the system invalidates the datapacket and waits for a new call.

#138 No break time after flashAfter performing a switchhook flash, theNuPoint Voice application ignores all line breakevents for the duration set by this parameter.This prevents a disconnect following a switch-hook flash.

#140 No break/ring time on loopNo break/ring time on loop is used only when aline card channel is jumpered for loop current.After a hang up or pulseout command, theNuPoint Voice application ignores line break andringing events for the time specified by thisparameter. Line exception 35 must be disabledfor this line exception to be valid.

#142 Inhibit play timeAfter a port answers a call, the NuPoint Voiceapplication pauses for the time specified by thisline exception before playing the greeting orfirst prompt. The Inhibit play time is adjusted ifcallers are not hearing the first part of a greet-ing, or if callers are waiting too long before thegreeting begins.

#180 Play delay after DTMF detectThis parameter specifies the time the NuPointVoice application waits after detecting DTMFbefore playing a prompt, greeting, or message.Some telephone systems mute the talk pathafter a DTMF key is pressed; the Play delay afterDTMF detect can be increased to prevent thesesystems from clipping off the beginning ofspeech after DTMF.

#182 Ringback tone maximum silenceThis line exception specifies the maximumsilence allowed between ringback tone cyclesbefore a greet command terminates automati-cally with a speech detect event.

Incoming Signal Detection:

#3 Dial tone detect time

#22 Start dial tone timeout

#136 Minimum dial tone detect powerThese three parameters, plus signal duration, setthe criteria the NuPoint Voice application usesto determine if a signal it is receiving is a validdial tone.

#128 Minimum busy half cycle (greet)

#174 Minimum busy detection time

#175 Maximum busy detection timeThe line card uses the values set for these lineexceptions, collectively, to determine if it isreceiving a busy tone. When the greet commandis active, a different minimum busy half cyclevalue (parameter #129) is used.

#172 Minimum reorder detection time

#173 Maximum reorder detection timeThe line card uses the values set for these lineexceptions, together with the minimum busyhalf cycle (greet) to determine if it is receiving areorder tone. When the greet command isactive, a different minimum busy half cyclevalue (parameter #129) is used.

#130 TIE trunk break detect timeWhen a port is jumpered for E&M interface, anM lead break greater than the time specified bythis parameter is considered a disconnect.

#131 Loop break detect timeWhen a port is jumpered for loop current, if thePBX breaks the loop for an interval greater thanthe time specified by this parameter, theNuPoint Voice application considers the break adisconnect, and goes onhook.

#132 Mlead debounce timeMlead state changes must last longer than thistime to be considered valid.

#133 Delay before winkAfter a valid incoming seizure, the port waitsthis amount of time before sending the winkstart signal.

#134 In-ring on time high

#144 In-ring off time

#148 In-ring on time low

#150 In-ring maximum power

#152 In-ring minimum powerThe line card port uses these parameters forincoming ringing detection.

Incoming ringing bursts must be at least as longas the in-ring ontime low value, and less thanthe In-ring on time high value.

There must be an interval between ringing burststhat is at least as long as the inring off-time value.

Incoming ringing power must be above the in-ring maximum power threshold to be detected.

When incoming ringing power falls below thein-ring minimum threshold, ringing detection iscleared.

Output Signaling Adjustments:

#14 Pulse per secondThis line exception defines the pulse per secondrate for dial pulses that the NuPoint Voice appli-cation outdials.

#23 Flashhook timeThis is the number of hundredths of a secondthat the NuPoint Voice application remainsonhook during flash while transferring a call.

#24 Wink startWink start is a type of outsignaling capabilitythat usually is required by the central office forDID applications. Certain PBXs also may requirewink start signaling on E&M tie trunk connec-tions. The default for this parameter is disabled.

#154 Pulse out interdigit delayThis is the amount of time a port waits betweenaccepting a pulse output command and startingthe pulse output of digits.

#164 DTMF output durationThis is the length, in hundredths of a second, ofeach DTMF tone the NuPoint Voice applicationoutdials.

#166 DTMF interdigit delayThis is the amount of silence, in hundredths of a second, between each DTMF tone that theNuPoint Voice application outdials.

#176 DTMF output levelThis sets the amplitude of DTMF tone output.

DTMF Detection:

#6 DTMF detect enabled/disabledThis parameter is used to selectively disable orenable DTMF detection on line card ports. DTMFdetection normally is enabled; it may be dis-abled to prevent callers on certain ports fromlogging into mailboxes, for example.

#25 Enable DTMF Col. 3This line exception enables fourth column DTMFtones (A, B, C, and D). Default is disabled.

#32 DTMF receive debounce timeThe DTMF receive debounce time specifies theamount of time a DTMF key must be depressedbefore it is recognized as a valid NuPoint Voiceapplication command. This line exception is activeexcept when playing or recording a message.

#33 Record DTMF receive debounceThe Record DTMF receive debounce time stipu-lates how long a DTMF key must be depressedduring the recording of a message for the sys-tem to recognize the tone as DTMF. The value ofthis line exception is set higher than line excep-tion 32, which means the DTMF key must bepressed slightly longer during the recording ofmessages than at other times. Since higher voicesoften have components that can be mistaken for DTMF tones, but these components are usually of short duration, this parameter can prevent false DTMF detection.

#34 Play DTMF receive debounceThis parameter determines how long a DTMF keymust be depressed during the playing of a mes-sage for the system to recognize tone as DTMFinput. Like the Record DTMF receive debouncetime, the value of this line exception is set high-er than line exception 32. This prevents theNuPoint Voice application from mistaking highvoice frequencies for DTMF tones when messages are played.

Greet Command Parameters:

#8 Dead line timeoutDead line timeout sets the number of secondsthe NuPoint Voice application waits for ringing,busy tone, or speech after issuing a greeting.Silence intervals greater than the dead linetimeout value are interpreted as a dead line ordisconnect.

#128 Minimum busy half cycle (greet)When the greet command is active, the line carduses the minimum busy half cycle (greet),together with line exceptions #174 (minimumbusy detection time) and #175 (maximum busydetection time) to determine if a signal it isreceiving is a busy tone. This parameter also isused with parameters #172 (minimum reorderdetection time) and #173 (maximum reorderdetection time) to detect reorder tone while the greet command is active.

#10 Silence timeout

#11 Speak timeout

#146 Speech detect minimum time

#170 Speech detect minimum power(greet)The line card uses these parameters, togetherwith a characteristic called absolute steadiness,to detect speech.

The speech or energy burst received by the linecard must have a duration that falls betweenthe values set by parameters #146 and #11, and

have at least as much energy as the value ofparameter #170.

The speech or energy burst must be followed bya minimum amount of silence, as specified byparameter #10. (This is how the line card differ-entiates multiple bursts from a single long burstof energy or speech.)

If the signal received meets these criteria, thegreet software measures the absolute steadiness,or the ratio of minimum energy to maximumenergy of the signal, to differentiate between a call progress tone and speech. Call progresstones have steady energy throughout thespeech detect interval; speech has extremelyvariable energy.

#182 Ringback tone maximum silenceThis line exception specifies the maximumsilence allowed between ringback tone cyclesbefore a greet command terminates automati-cally with a speech detect event.

Speech and Silence Detection DuringRecording:

#160 Silence delayThis is the maximum amount of silence, speci-fied in frames, needed to detect a pause.

#161 Minimum miniframes not silentThis is the minimum number of miniframesused to reactivate recording after a pause isdetected.

#162 Minimum speech framesThis is the minimum number of consecutiveframes of speech (as determined by #163)required to set the recording timeout. TheMinimum Speech Frames parameter preventsrecording from stopping after it has started.

#163 Minimum miniframes speechThis is the minimum number of miniframes ofspeech needed to determine that an entire framecontains speech. This parameter also preventsrecording from stopping after it has started.

Prompt and Message OutputControls:

#4 Pause compression enableNuPoint Voice application line cards normallycompress intervals of silence, to eliminate paus-es in speech before sending messages to thehard disk for storage. In addition to saving diskstorage space, pause compression usuallyimproves the quality of message playback. Thisfeature may be disabled, if necessary.

#13 Enable AGCAutomatic Gain Control (AGC) adjusts weak andstrong signals to keep the output level of speechconstant. This means callers and system usersdo not hear wide variations in the loudness andsoftness of greetings, prompts, and messagesplayed to them.

#178 Record prompt output levelThis controls the amplitude of the “beep” that isissued before allowing the recording of a messageor greeting. The record prompt also is affected by#156 Record prompt duration, which controls thelength of the record prompt signal, and #158Record prompt frequency, which specifies the frequency, in hertz, of the record prompt beep.

Other Line Exceptions

#200 Background power lower limitThe default is 10. Background power noise levelsbelow this limit are not recorded.

#214 DTMF detect minimum power ratioThe default is 16. Ratio of noise power justbefore DTMF to power during DTMF must beabove this value before DTMF events are sent tothe module while in record mode. This ratioadapts upward during recording if a high signalto noise ratio is found. The line exception valuecorresponds to internal power detectors, andthus is not directly related to dB.

APPENDIX III: Line Card Interfaces

The following line card interfaces are supportedby the platform:

• Loop start—The loop start interface is with4/8port loop start line cards.

• DID—The DID/E&M interface is provided with4/8port loop DID line cards.

• 2wire E&M—This interface is provided withDID/E&M line cards. Both E&M Types I & V aresupported.

• T1—The platform supports direct digital con-nections to T1 (North America) and, the T1interfaces emulate loopstart, DID, and E&Mprotocols.

• A power/configuration card is required whenanalog DID/E&M or groundstart line inter-faces are employed. This card provides 48V tothe line interface circuits on these cards. Onepower/configuration card serves up to four4/8port analog line cards.

• DSE-The Digital Set Emulation Card (DSE) pro-vides the interface to the Lucent and MitelPBX for In-Channel Integration. The DSE cardis available in 8-port increments.

• DSP-The Digital Signal Protocol card (DSP) pro-vide the voice processing (i.e. tone detection,voice compression/decompression, etc.) forIn-Channel Integrations and T1 systems.

APPENDIX IV: Integration Matrix

Manufacturer Switch Integration Type Minimum Software SoftwareVoice Message Software Required Required waiting Level (up to 6.1) (7.0)

CommDial Executech 2000/ Inband Loop DTMF to Base software Base softwareExpress/Impact PBX/MMW

22XX Interface only DTMF to Base software Base softwarePBX/MMW

David Systems David Info. System None Data Link/ MW 3.0 Centrex 1AESS General Data Linkonly

Digital Voice DBX 1200/5000 Inband Loop DTMF to 5.0 Base software Base softwarePBX/MMW

Ericsson BP 250 Inband Loop DTMF to Base software Base softwarePBX/MMW

MD 110 Ericsson MD110 Data Link 5.02B Ericsson MD110 General Data Link and Voice and Voice Bridge Box Bridge Box

AXE 10 w/SMDI Data Link Loop Data Link 5.0 1AESS Centrex General Data Link

CMS8800 DID/Enhanced DTMF to 4.0/5.02 DID-Base software DID-Base software(Cellular) Inband PBX/MMW Enhanced Inband Enhanced Inbandw/ or w/o DTMF DID general general

Executone E1000/E400 Inband Loop DTMF to 4.0 Base Software Base SoftwarePBX/MMW

IDS 228/432 Inband/Enhanced DTMF to 5.0/5.02 Base Software Base SoftwareInband Loop PBX/MMW Enhanced Inband Enhanced Inband

ECX 3672 Inband Loop None Base software Base software

Fujitsu F9600 Data Link (SMDI) Data Link 3.0 Fujitsu 9600 Fujitsu 9600Loop T1

OMNI SI, SII, SIII Enhanced DTMF to 5.02 Enhanced Inband - Omni Enhanced Inband - (GTE) Inband-E&M PBX/MMW Omni

Series 3/Starlog II Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced Inband Loop PBX/MMW - Starlog - Starlog

E650 Enhanced Inband DTMF to 5.02 Enhanced Inbandn Enhanced InbandLoop PBX/MMW - Starlog - Starlog

Fetex 620,640 Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandLoop PBX/MMW - Starlog - Starlog

Goldstar Aria 162 Enhanced Inband DTMF to PBX/MM 5.02 LUCENT System 25 LUCENT System 25

GPT (Int’l) System X Enhanced Inband Enhanced Inband Enhanced InbandLoop general general

ISGX / Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced Inband MCX/ISDX Loop PBX/MMW general general

GTE GTD-5 Enhanced Inband- DTMF to 5.02 Enhanced Inband Enhanced InbandE&M/T1 PBX/MMW general general

GTD-4600 Inband E&M DTMF to 5.02 Base software Base softwarePBX/MMW

Harris 20/20 Inband/ Enhanced DTMF to 5.01/5.02 Inband - Inband -E&M PBX/MMW Base software Base softwareT1 E&M Only Enhanced Inband Enhanced Inband(Rel. 7.01.B.10+) general generalLoop (Rel.. 7.01 B.10+)

D400/D1200 Inband Loop DTMF to 2.08 Base software Base softwarePBX/MMW

Hitachi DX Inband Data Link 2.08 Hitachi DX Hitachi DX.(2.3 and later) Loop

HCX 5000/ Inband Data Link 5.01 Hitachi HCX Hitachi HCX5500 (6.0) Loop

HCX 5000/ Inband Data Link 5.02 Hitachi HCX Hitachi HCX5500 (6.2) Loop

Intecom IBX S/10, S/40, Data Link (SMDI) Data Link 4.01 Intecom IntecomS/80, “E” Loop

Teleri Data Link Loop Data Link 4.01 Intecom Intecom

Inter-Tel Access Inband Loop DTMF to 5.0 Base software Base softwarePBX/MMW

Premier 2460 Inband DTMF to 5.0 Base software Base softwareESP/ESP DX Loop PBX/MMW

ISOETEC EZ1 228/96/66 Inband Loop DTMF to 4.0 Base software Base softwarePBX/MMW

108 Inband DTMF to 4.0 Base software Base softwarePBX/MMW

432 Enhanced InbandLoop

ECS Cortelco Enhanced Inband DTMF to 5.0 Enhanced Inband Enhanced InbandECS 136 Loop PBX/MMW general general

Iwatsu Omega IV ADIX Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandLoop PBX/MMW general general

Omega ZT-D Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandLoop PBX/MMW general general

LUCENT NPplex 1000 Inband DTMF to PBX 5.0 Base software Base SoftwareE&M/T1

NPplex 100 Inband None 5.0 Base Software Base SoftwareE&M/T1

System 25 Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandLoop PBX/MMW - Lucent Sys 25 - Lucent Sys 25

Partner II Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced Inband Loop PBX/MMW general general

Legend Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandMerlin Legend Loop PBX/MMW general general

System 75/ Data Link (SMDI) DTMF to 5.03 General Data Link General Data Link85/Definity G1 Use VoiceBridge PBX/ MMW/VB Voice Bridge and Voice Bridgeor lower Loop

System 85/ LUCENT In-Channel DTMF to 5.03 LUCENT In-Channel LUCENT In-ChannelDefinity G2/G3 PBX/ MMW

1AESS Data Link (SMDI) Data Link 3.0 Centrex 1AESS Centrex 1AESSLoop

5ESS Data Link (SMDI) Data Link 3.0 Centrex 5ESS Centrex 5ESSLoop

Dimension Interface only Interface only Base software Base software

Horizon Interface only/ARII DTMF to 5.02 Base software Base softwarePBX/MMW

Prelude Interface only None Base software Base software

Partner/Partner Interface/AR only None Base software ARI Base software ARIIPlus

Spirit Interface only Interface only Base software Base software

Mitel SX-50® Inband Loop DTMF to 4.0 Base software Enhanced Inband PBX/MMW general

SX-200 Digital Inband - ONS DTMF to 5.0 Base software Base software(1004+) PBX/MMW

SX-200 Digital Enhanced Inband - DTMF to 5.02 Enhanced Inband Enhanced Inband(1005 MR11 +) ONS PBX/MMW general general

SX-200 Light DNIC (In-Channel) DNIC ports/MMW 6.1 Not Available Mitel DNICLightware 16 1.1 DSE

SX-200 Light Enhanced Inband - DTMF to 5.02 Enhanced Inband Enhanced InbandLightware ONS PBX/MMW general general15 MR11

SX-2000 Inband - ONS DTMF to 5.0 Base software Base software(2003-2006) PBX/MMW

SX-2000 Enhanced Inband - DTMF to 5.02 Enhanced Inband Enhanced Inband (2007 MR2) E&M PBX/MMW general general

SX-2000 DNIC (In-Channel) DNIC ports 6.1 Not Available Mitel DNIC(2007 MR2) DSE /MMWSX2000 Lightware 28,or greater

Motorola EMX 100, 100+, Enhanced Inband. 5.02 Enhanced Inband Enhanced Inband EMX 250, 500, DID , T1, general general2500

NEC 1400 Inband Loop DTMF to 2.08/5.01 Base software Base softwarePBX/MMW

2000 Data Link Loop Data Link 2.08 NEC 2400 General Data LinkRevision H No Changes Requires Template

Changes

2400 Data Link Loop Data Link 2.08 NEC 2400 General Data LinkRelease 1700 T1 (2400 must No Changes Requires Template

support 24DLI ChangesT1 card)

Electra Mark II/ Inband E&M DTMF to 2.08/5.01 Base software Base softwareElectra PBX/MMWProfessional

61E Data Link (SMDI) Data Link 5.0 Centrex 1AESS General Data LinkLoop

61 Kai Inband None 5.0 Base software (E&M) Base software (E&M)(Call forwardall only!) E&M

Nitsuoko 384I Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandLoop PBX/MMW general general

DS400 Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced Inband Loop PBX/MMW general Onyx

Northern Norstar Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandTelecom Loop PBX/MMW general general

DMS-10 Data Link (SMDI) Data Link 4.01 Centrex DMS 100 Centrex DMS 100Loop

DMS-100/500 Data Link (SMDI) Data Link 4.01 Centrex DMS 100 Centrex DMS 100Loop – T1 with Peripheral Shelf

SL-1/ M1 Call Pickup Digital Phone 5.02B SL-1 Enhanced SL-1 Enhanced Enhanced Meridian MeridianMeridian Rel. 19and below

SL-1 M1 Rel. 21 Nortel In-Channel In-Channel 7.0 Not Available Nortel In-Channelor 23 only

SL-1/ M1 IVMS Data Link Data Link 2.08 SL-1 IVMS Not Available(Not 6.0)

SL-1/M1 IVMS/ Data Link Data Link 2.08 SL-1 IVMS-MRO Not AvailableMRO (Not 6.0)

SL-100 Data Link (SMDI) Data Link 4.0 Centrex DMS 100 Centrex DMS 100(BCS 24 +) Loop, T1

SL-100 Inband E&M DTMF to 4.0 Base software Base software(BCS 20-23) PBX/MMW

MTX (Cellular) Data Link (SMDI)/ None 5.02 Centrex 1AESS / General DataEnhanced Inband Enhanced Inband Link/Enhanced

general Inband General

Novatel (Cellular) Data Link No MWI available General Data Link

North Supply Premier Inband Loop DTMF to Base software Base softwarePBX/MMW

Panasonic DBS Inband Loop DTMF to 3.0 Base software Base softwarePBX/MMW

Phillips Sopho-S Inband Loop None 5.0 Base software Base software

Rockwell Spectrum - Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandRel. 1-4 Loop PBX/MMW

Spectrum - Data Link T1 Data Link 5.0 1AESS Centrex General Data LinkRel. 5

ROLM Redwood Inband - E&M DTMF to 5.01 Base software Base softwarePBX/MMW

CBX 8000+ Call Pickup Loop Digital Phone 5.01 ROLM 8000/9000 ROLM 8000/9000

CBX 9006 Call Pickup Loop Digital Phone 5.04 ROLM 8000/9000 ROLM 8000/9000

CBX 9006i Call Pickup Loop Max. 1 Digital 6.0 ROLM 8000/9000 ROLM 8000/9000DTMF/MMW Phone

9200/ Inband DTMF to 5.0 Base software Base softwareHCM-200 PBX/MMW

Hicom 300 Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced Inband Loop PBX/MMW general general

Samsung DCS/56-120 Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandLoop PBX/MMW

Siemens HCM-200 Inband Loop DTMF to 4.0/5.01 Base software Base softwarePBX/MMW

HCM-300 Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced InbandLoop PBX/MMW general general

Saturn IIE Inband Loop DTMF to 5.03 Base software Base softwarePBX/MMW

Saturn III Inband Loop DTMF to 5.03 Base software Base softwarePBX/MMW

EWSD Data Link (Centrex) Data Link 3.0 1AESS Centrex General Data LinkLoop

MCX Inband Loop DTMF to 5.0 Base software Base SoftwarePBX/MMW

40/80 Inband Loop DTMF to PBX 5.0 Base software Base software

192/232 Interface only/ARII Base software/ARII Base software/ARII

Startel 3700/2700/2800 Inband Loop None Base software Base software

Solid State SR-224, SR-96, Inband E&M DTMF to 5.01 Base software Base softwareSystems 1000 Loop PBX/MMW

(below Rel. 4.2) (SR-1000 Rel. 4.2 +)SR-1000

Shared System One Inband/ Enhanced DTMF to 3.0/5.02 Base software or Base software/Resources(SRX) Inband Loop PBX/MMW Enhanced Inband Enhanced Inband

general general

Siemens DCO Rel. 16.5/17 Inband/ Enhanced DTMF to 4.0/5.02 Base software/ Base software/Stromberg- Inband E&M/T1 PBX/MMW Enhanced Inband Enhanced InbandCarson general general

DCO Rel. 18 Data Link (SMDI) Data Link 3.0 1AESS Centrex General Data LinkLoop

DBX 1200/5000 Inband E&M DTMF to 2.08 Base software Base softwarePBX/MMW

Tadiran Coral I, II, III Inband E&M/T1 DTMF to 4.0 Base software Base softwarePBX/MMW

Telex/Memorex DBX 1200/5000 Inband E&M DTMF to 5.02 Base software Base softwarePBX/MMW

Telenova Lexar System Inband Loop DTMF to 4.0 Base software Base software2000 PBX/MMW

Telrad Symphony II/ Inband Loop DTMF to 5.02 Base software Base software2464 PBX/MMW

818, S60, 128, Inband Loop DTMF to 5.0 Base software Base softwareD400 PBX/MMW

(See Integration Note)

TIE Mercury Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced Inband Communications M1000/2000 Loop PBX/MMW general general

ONYX Enhanced Inband DTMF to 5.02 Enhanced Inband Enhanced Inband Loop PBX/MMW Onyx Onyx

Toshiba DK 96 Inband Loop DTMF to 5.01 Base Software Base SoftwarePBX/MMW

DK 280 Rel. 1 Inband Loop DTMF to 5.03 Base software Base softwarePBX/MMW

DK 280 Rel. 2+ Inband/SMDI Loop DTMF to PBX/ 5.0 Base software/ Base software/Data Link Centrex 1AESS General Data Link

Perception II Inband Loop DTMF to PBX 4.0 Base software Base software

Vodavi Starplus Inband Loop DTMF to 5.01 Base software Base softwarePBX/MMW

Walker 200D Inband Loop DTMF to 5.0 Base software Base softwarePBX/MMW

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document is believed by Mitel to be accurate as of the date of its publi-cation, and is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of havingmade this document available to you or based upon the information it contains.

M MITEL (design), SX-50, SX-100, SX-200, and SX-2000 are registered trademarks; Mitel Nupoint Messenger, NuPoint Voice, NuPoint Agent, and NuPoint Fax, are trademarks of Mitel. Allother names and products herein are the trademarks of their respective companies. All other names and products herein are the trademarks of their respective companies.

Enriching Business Communications Through Innovation.A global manufacturer of enterprise voice communications for over a quarter century, Mitel

has become a leader in converged voice and data systems and solutions.

We have built on our core competency of reliable, real-time voice communications to offer

a portfolio of advanced business solutions encompassing: voice, converged voice and data

networking, remote access solutions, unified messaging, call center solutions,

and public network access solutions.

We are driven by our belief that our customers should not have to take

risks in order to take advantage of innovative technologies and solutions. By

delivering tangible business value and offering unsurpassed technology

investment protection, we will reduce the risk of innovation.

Mitel Corporation350 Legget DriveKanata, OntarioK2K 2W7 Canada (613) 592-2122

Mitel Inc.205 Van Buren StreetSuite 400Herndon, VA20170-5336 USA(703) 318-7020

Mitel Telecom Ltd.Mitel Business ParkPortskewett, CaldicotNP26 5YR UK+44 (0) 1291 430000

1-800-MITEL-SX

www.mitel.com/messaging

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