mobile guest service
Post on 14-Apr-2017
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MOBILE GUEST SERVICES : GUEST CHOICES AND SERVICES INNOVATIONS
Mobile Guest Service Definition: It is the interaction between a guest and a Brand (or Hotel) through a mobile app. It enables the guest or consumer to better communicate with the brand in order to get a service or to solve an issue (for i.e to order a coffee in your room via your mobile app instead of calling the bar from your room).
Mobile Guest Services
Mobile Guest Services : Comparison between 2 alternative stay brands
Air BnB2008
One Fine Stay2009
Cashless Payment Mobile notification (contacts of the host) GPS coordinates Mobile booking
Cashless Payment Mobile notification (contacts, address,hour of arrival)GPS coordinates Mobile booking
+ Mobile concierge + Keyless entry (Sherlock) (2013)
Air Bnb Mobile App
One Fine Stay : Mobile App
One fine Stay : Keyless Entry
Explanation of Sherlock for One fine Stay
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